The WATCH Lab Avis 

Paul in the Glasgow Buchanan Galleries store was superb. I popped in having lost a pin from one of the links in my watch and the glass on the front had fallen off.

Paul very kindly fixed it for free whilst I waited. Had a few batteries from the Watch Lab over the years, but now wont go anywhere else.

A really friendly guy and had my watch sorted for a battery and seal in 30 minutes, the first battery I had the jewellers said it had to go to Switzerland for a battery and it took 3 weeks to get it back.

Took an Asprey Chrono Automatic for a service to CARDIFF(1387) branch on 16 Feb.2026. Quoted £250 to service,plus if parts required I would be contacted with revised price. £25 deposit paid.The Manager,Jag, did not know the brand and when I mentioned that their on-line Advertisement showed that a ROLEX could be serviced/repaired he told me that was not correct.
I subsequently received a message from the Workshop Team telling me the service price was now £395. I explained what I had been told by Jag,at Cardiff-only to be told to take it up with him!
Today,11 Mar 2026,I collected the watch,and when I asked the name of the young man at St David's Arcade,Cardiff, he took off his name tag and would not give me his name!!. I am sure Sir W.J.A.TIMPSON CBE( a Director) would be disappointed with this incident.

Very quick and efficient service

Really helpful, polite and professional service in resizing my wedding ring. Would recommend The Watch Lab based in Fenwick Colchester.

Great service by the Watch Lab replacing batteries in two watches with one requiring an extra repair on opening the back. Service was great, clear expectations on what work was needed by Sarah and completed in timeframe given. Would definitely recommend based on my recent experience of using them.

Quick, efficient, knowledgeable service. No fuss reliability. Helpful technician Bryan in the Chester branch. Can highly recommend.

I took my Omega Seamaster to The Watch Lab yesterday at The White Rose Centre Leeds. This was my first visit and was a goood experience. The guy who served me was very pleasant, helpful and knowledgeable. A new battery was fitted and all the relevant checks done in under 30 minutes. Price was very reasonable. I shall be returning.

Tony was excellent and was able to establish my watch had had a new battery within a two year period.
I had not been made aware of this first time using watch lab - first class service.

The service at the bristol Mall in CribbsCausway is very excellent, you can’t fault anything. The service and work is thorough and Sarah is very pleasant calm and cares for customers and always very helpful answering inquiries.
Thank you Sarah!!
Anita ( Nhs nurse )

Absolute gentleman, went in for a link out of my watch and done it within minutes, great service

Amazing service

Took my 30 year old TAG watch to TAG and they couldnt/wouldn't replace the battery. Took it to watchlab Bluewater and Harry could have been more helpful. Great service 👏

Excellent service. Clear explanation of what was required and guarantee involved. Completed on time. Fantastic job, used several times and will continue to do so.

Na het langsbrengen van mijn Omega Seamaster Memomatic kreeg ik al snel een prijsopgave en een verantwoording daarvan onderbouwd met foto's van binnen en buitenzijde. Nadat ik toestemming gaf voor reparatie duurde het wel 8 maanden lang voordat de reparatie eindelijk klaar was en ik het weer op kon halen. Het nieuwe glas was blijkbaar zoek geraakt. Eenmaal alles binnen was de reparatie 2 maanden later klaar. Wat wel positief is dat The Watchlab het horloge nog een week hield om te checken of het goed loopt.
Het gebouw zelf in Zaandam is erg publieksonvriendelijk. Je moet bijvoorbeeld telefonisch bellen om toegelaten te worden en dan komt er na verloop van tijd een medewerkster door weer een andere afgesloten deur om het horloge in ontvangst nemen of, gerepareerd, af te geven.
Ik denk dat de reparatie/renovatie wel netjes is uitgevoerd en het horloge ziet er weer als nieuw uit.

I came to get a battery replacement on 19/12/2025 at your Reading store in The Oracle. I paid £35 for the service yet within 2 months the battery had stopped. I was told, by the assistant behind the desk, at the time of purchase that I had a 2 year guarantee on the battery and that to prove I had made the purchase to keep the receipt or even better to take a photo of it, which I did. At no point was I given a guarantee ticket by the assistant merely the receipt.
When the battery stopped I made another trip up to Reading to get it replaced merely to be told that without guarantee ticket nothing can be done.
As a result I have spent £45 including train fares plus my time to be told that a receipt I was given is worthless and quite frankly the service has been scandalous.
I want the replacement battery installed in my Storm watch or my money back.

The Watch Lab, Kingston, Surrey. £55 for a replacement battery (£45) and a replacement pin to fix the strap (£10) seemed shockingly expensive. In hindsight I should have gone to Timpson's, though they might be owned by the same company. I was caught unawares and feel ripped off. Not good.

Quickly told me of the problem and price.emailed me to confirm and again when it was in the store waiting collection. Job done

Brian saved me lots of money by replacing a battery on an old Longines watch which a jeweller said would cost me £260 to get done !

I visited The Watch Lab at Crystal Peaks Sheffield today and was more than impressed by the Service given by Trish.
She was so knowledgeable about watches. I had a new battery and clean on my Omega watch and it has come up like new. I would like to say a big thank you to Trish for such an amazing job.