The WATCH Lab Avis 

I had a great experience at the Watch Lab thanks to Tony. He was incredibly helpful, professional, and took the time to explain what needed to be done to fix my watch. The service was quick, efficient, and done to a high standard. Really appreciate the care and attention – highly recommend Tony and the Watch Lab! Silverburn.

I visited the Silverburn branch to have my watch battery changed and was met with Tony who was very pleasant, helpful and had the job done in no time. Great service, would recommend!

Visited The watch lab in Silverburn.The member of staff was very helpful,provided a good customer service,done a really good job fixing the strap on my watch.would highly recommend.

Fantastic and speedy service, Omega watch strap fixed.

Brilliant service! Couldn’t recommend The Watch Lab enough. Very friendly and polite. If you need any support, please do visit. Thank you again, The Watch Lab!

Perrie was extremely helpful and professional - highly recommended for all your watch repair needs!

Excellent service , very helpful

Great service. Thanks Perrie

Took my mums Rotary watch for a repair...charged £50 for the repair, took it back as issue with winder, was told the problem was with the movement, so they offered a half price service for another £39.95.
I wasn't prepared to pay out again.
I took it to a Jeweller in Gorgie, who fixed the problem for £3.50, and incidentally would only have charged £34 to fully service the watch.
Will not be using the watch hub again.

Save yourself being ripped off and go elsewhere!!
I was shocked when I asked for a quote to replace a Tag F1 watch battery at Cribbs Causeway. The guy looked at the watch and muttered £90; I asked nine zero! He nodded and took the watch and said 30 min; I politely declined and went on Amazon and ordered a tool to remove the back which was £6; once the back was open I googled the battery which was replaced and fitted there 3 years prior, the watch battery was £2.99 for a twin pack and took 30 sec to replace, the watch seals were all good so I gave it a gentle wipe with the other tools in the kit; get that!!!!!
The job was so simple, no wonder they can afford to stay there and pay their rent. It’s absolutely disgusting, I hope you go bust Richard Turpin!

Steve from the watch lab stepped to the mark after my previous negative review and the watch was delivered yesterday. It was 4 months later. During the extended time the watch was being serviced I lost weight, and needed a link removed from the bracelet. I went to Timpsons, a sister company, to have the link removed they quoted, nearly £30 to remove the pin as it was an Omega. It was a bracelet link removal with no relevance to the watch make. I refused to pay the charge, went home, ordered a £12 kit from Amazon and changed the link in 5 minutes. BANDITS

Excellent service

I was told by a different shop in Chester, that I would need to send this away to have strap fixed.
Called in, waited 10 minutes and watch strap was repaired. Excellent price.
Very good service, will use again.
Very happy husband!

Very poor customer services giving the excuse they were taken over my timpsons. The heat till roll had faded badly but you could see just what was on the receipt. Date stamped with a proper ink stamp. This company say that due to them being taken over, the lifetime warranty on the watch was not valid now.. they were expensive in the first place... This was in the county mall, Crawley.. it went soon after I got the battery replaced. Never to come back

What a helpful couple of guys, able to resurrect a long stopped watch that has been passed down to me, absolutely recommended

Nottingham outlet. Visited this morning and saw Sam. What a pleasant guy. Replaced the battery on my Omega watch within 30 minutes of dropping it off. Outstanding service. Thank you

Sarah’s welcoming smile on a grey miserable Monday was just what the doctor ordered. She was very professional & friendly, I was very pleased with the service I received & glad to have my watch back in good working order - thank you

The watch was handed over and I was given an estimate and a time to return, unless I received a text. I did indeed get a text 30 mins before the 'go back time'. Only half the work needed doing so they charged me half. Very honest and polite guys

Friendly helpful and quick service at reasonable cost. Much cheaper than maker's quote and ready in 24 hours.

Knowing this gem is in Colchester is fantastic, normally weeks worth of waiting for a battery change is nailed down to an hour at Fenwick.. With exactly the same methods and accreditation! Highly recommend these lovely local professionals :)