More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
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I had a fantastic experience at the Three Store in Burton upon Trent, thanks to Pagan. From the moment I walked in, she was friendly, welcoming and incredibly helpful. She took the time to explain... Voir plus
L'entreprise a répondu
The experience with Pagan in Burton on Trent shop was absolutely great! She was very helpful and outgoing and made our visit very pleasant! It was very nice customer service with Pagan. Me and my f... Voir plus
L'entreprise a répondu
Best experience with Aiman and Olly. Only came down to ask about an existing number and got some clarity and ended up doing two contracts. Brilliant lads
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Burton-Upon-Trent
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, Royaume-Uni
- 1283532052
4,9
Excellent
153 avis
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Excellent service
Excellent service, very helpful and fast assistance from Josh
14 août 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Your shout-out is WOW 🎯 Peter. We're delighted Josh's prompt assistance made all the difference 💙
- Three Social Media Team
Very good service
Very good service, very thorough, efficient and excellent from Josh
13 août 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Thanks for sharing, 🎉 Roger! Josh clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Réponse de Three UK - 3Store Burton-Upon-Trent
That’s wonderful to hear, Osman 🌟 A perfect 10/10 is fantastic recognition for Josh's efforts. Such praise means a lot 💙
- Three Social Media Team
Pagan was extremely helpful and such a…
Pagan was extremely helpful and such a lovely lady, she was easy to talk to and communication was amazing
11 août 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hello Chloe, we’re pleased to hear Pagan provided such friendly and helpful guidance. Thank you for sharing your experience – Three Social Media Team
Pagan was very helpful
Pagan was very helpful sorting out a new phone and upgrading a SIM. Fantastic service all round
9 août 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hey, Steve! We're thrilled Pagan could guide you through your upgrade and get your new phone sorted. It's great to know you're happy with the support. 🥰 - Three Social Media Team
Pagan was very helpful
Pagan was very helpful helping us understand our billing across different accounts - fantastic service
9 août 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Oliver,
Thank you for taking the time to leave a review. We’re thrilled Pagan provided such clear guidance with your billing and made the process easier to understand.
– Three Social Media Team
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Jamie, thank you for leaving us a review. We are glad to hear that Pagan looked after you so well and made sure you got everything you needed during your visit.— Three Social Media Team
Réponse de Three UK - 3Store Burton-Upon-Trent
Thank you for the wonderful 5 ⭐ review, Richard. We're glad that Pagan gave you all the help and support throughout. We truly appreciate your support. 😊- Three Social Media Team
Amazing service!
More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we knew what was available. Even though we live in Nottingham, we’d travel this was to speak with Pagan again if we needed any assistance!
1 août 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Danni, it’s great to hear Pagan made choosing your new device clear and enjoyable. Thank you for the 5 ⭐ review. - Three Social Media Team
Josh is fabulous
Josh is fabulous, always helps me and made sure my most recent trip was as painfree as possible
29 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Jessie, it’s great to hear Josh helped make your travel experience comfortable. Thank you for your kind words. – Three Social Media Team
Pagan from the burton store was amazing…
Pagan from the burton store was amazing
Helped me with everything I needed
She had so much patience with me
29 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi there, thank you for your lovely feedback. We’re happy to hear that you had a great experience with Pagan at our Burton branch.
Three Social Media Team
Evans was really patient with me
Evans was really patient with me, due to my disability, I have a speech difficulty.
26 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Sean, we are incredibly pleased to hear how comfortable you felt during your visit. Patience and understanding are core to how we want to assist everyone, so it is wonderful that Evans ensured you received the tailored support you needed today. Thank you for sharing your experience.— Three Social Media Team
I came into Burton to get a new phone…
I came into Burton to get a new phone as my old one wasn't charging and he made sure I was 100% happy before leaving the store. 5 Stars
24 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hello Deborah, thank you for your 5 ⭐ review! It’s wonderful to hear such kind feedback. We hope you're enjoying your new device! – Three Social Media Team
Very fast and helpful to get new phone…
Very fast and helpful to get new phone sorted
20 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hello Katherine, it's great to hear everything was set up fast for you. – Three Social Media Team
I had some problems with my phone and…
I had some problems with my phone and came in to see my usual Josh and he was fab, thank you for the help. Great service
20 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Heather, we’re pleased to know Josh was able to assist when you visited us. Thank you for taking the time to share your review and your experience with our team. — Three Social Media Team
Josh was fantastic
Josh was fantastic. He was very informative, friendly, and helpful. He explained everything I needed to know in detail.
Thank you Josh.
20 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Joy, Thank you so much for taking the time to share your experience. It is wonderful to hear that Josh provided such clear guidance and welcoming support during your interaction. We always aim to make things as simple as possible.— Three Social Media Team
I had a fantastic experience at the…
I had a fantastic experience at the Three Store in Burton upon Trent, thanks to Pagan. From the moment I walked in, she was friendly, welcoming and incredibly helpful. She took the time to explain everything clearly, answered all my questions without any pressure, and made the whole process easy and stress-free.
It’s refreshing to receive such excellent customer service these days, where someone genuinely cares about helping rather than just making a sale. Pagan is a real credit to the Three team, and I left the store feeling valued as a customer.
Thank you again, Pagan. I wouldn’t hesitate to recommend the Burton store to anyone looking for honest, professional and friendly service. ⭐⭐⭐⭐⭐
18 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi there! 🌟
Thank you so much for sharing this, it’s wonderful to hear how Pagan made your visit feel effortless and genuinely welcoming. Great service like that stays with you, and she’ll be thrilled to know her care and clarity made such a difference. Burton’s team clearly has a star in the store, and your kind words shine just as brightly ✨
We appreciate you taking the time to share your experience 💛
Very very happy with the service from…
Very very happy with the service from Josh, very polite and fixed my issue straight away
10/10
17 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hey James, we’re really glad to hear that Josh provided such helpful and courteous support. Thank you for sharing your feedback 😊
-Three Social Media Team.
3 APP Unreliable
The 3 App is not fit for purpose. It does not accurately in any way track my monthly usage re mobile use.
I have a 30gb/ month plan and from day one it said I only had 28gb?
Then over days what is left would drop erratically, but then, the amount left would go up! Surely impossible!
A few days ago what I had left dropped in one day from 22gb down to 15.4gb and I’d been at home on the WiFi all day? Today, what I have left at 2pm went back up to 20.4gb and as I write it has increased again to 22GB
It makes zero sense! Worse still, I have raised this with 3 on numerous occasions and they don’t take the issue seriously. I have evidence as I have taken numerous screenshots this month. The APP simply cannot be relied upon.
Kind regards
Three have written a reply and in typical 3 style they now put the onus on me to contact them again via a terrible “chat service”.
3, Three, wake up. There is a customer at the end of this who is not only unhappy but can demonstrate to you in a helpful way how your APP is FAILING to work properly. How about you reach out to me again via a phone number I can call you on with someone at the other end who actually wants to discuss the issues and then work to fine a fix. Other mobile providers offer reliable services to measure useage. 3 Three are not too big to actually talk to me surely? Please try again. Thank you, Keith Weaver
13 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi there,
We're sorry to hear about this. We can understand how frustrating it must be when the usage shown in the app doesn't appear to match your actual usage, especially when you've been monitoring it closely and have already raised the issue with us.
As we're unable to access account details on this channel, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. If you have screenshots showing the changes you've described, we'd recommend keeping these to hand, as they may help the team review what's happening with your allowance and usage records in more detail.
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Velittin. It is great to hear that Aiman looked after you so well and provided such an excellent experience.— Three Social Media Team
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