Came in to get a new phone for myself despite being non verbal aaron managed to find and help me for exactly what i wanted all while making sure that im understanding what i was signing up for Tha... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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Lisez les avis des autres
Came in to store today and spoken to aaron despite the issues i had communicating and aaron made sure me and my parter were taken good care of writing everything down and ensuring that we understood... Voir plus
L'entreprise a répondu
Me and my family were helped by Paris and she was amazing! She really knew her stuff and sorted us with a great deal incl. new sims/esims. She was really easy to chat to and get all our questions answ... Voir plus
L'entreprise a répondu
Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store N'castle (N'humberland)
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, Royaume-Uni
- 01912612867
4,9
Excellent
198 avis
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Les gens ont aussi consulté
Amazing service from Peter
Amazing service from Peter, he removed the viruses from my phone for me.
23 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Munir, thanks for the fantastic feedback. We’re delighted to hear that Peter provided outstanding support and helped resolve the virus issue on your device, making your experience a great one.
– Three Social Media Team
Came into store and was served by Aaron…
Came into store and was served by Aaron and he was a delight to speak to since he had managed to solve all my worries
23 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey Rita, it's wonderful to know that Aaron's professionalism, care, and dedication made such a positive difference during your visit to our Three store. Thank you for the wonderful 5⭐ review!-Three Social Media Team
Paris was very helpful and managed all…
Paris was very helpful and managed all my requests very quickly. Very happy with the service provided. Thanks!
23 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
That's fantastic, Meg. We're glad to hear that Paris provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇- Three Social Media Team
The customer service from Martin and…
The customer service from Martin and Paris was amazing. Quite impressive
22 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey Anulika, we're so glad to hear that Martin and Paris were able to help and provide you with such great support. Thank you for taking the time to share your lovely feedback! 😊-Three Social Media Team
Great customer service from Peter
Peter was super friendly and helpful ! Such a smooth and easy process.
21 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for this fantastic 5⭐ review, Sophie! We’re thrilled to hear Peter provided excellent support. - Three Social Media Team
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for the 5 ⭐ review Ibrahim! It's wonderful to know your visits are always positive and handled with care. We look forward to welcoming you again soon.
— Three Social Media Team
Tommy was great
Martin lead me to Tommy, who was very friendly and approachable and professional. He helped me with a new plan, with a great deal and put my mind a rest with my new phone and plan.
16 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey there, you've just made our day. It's wonderful to hear Martin connected you with Tommy, whose friendly and professional approach helped put your mind at ease while finding a great plan and phone. Thank you for sharing such lovely feedback.
Three Social Media Team
Aaron was brilliant!
Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
14 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for sharing your experience, Ethan. Aaron sounds like a real star, and we're delighted his support and approachable manner left such a lasting impression.
Three Social Media Team
Came into store today and spoken to…
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
14 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Andrea, thanks for the glowing 5⭐ rating. We are delighted to hear that Aaron at the store provided outstanding assistance throughout and helped you resolve your concern without any hassle.
– Three Social Media Team
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Nastaran, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 -Three Social Media Team
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Noemi, thank you for your review. It's fantastic to know the support you received made such a positive difference.
Three Social Media Team
martin was a great staff
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
10 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
We're so pleased to hear that a team member provided such friendly and helpful assistance. It's wonderful that the package deals were effective for you!
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Amy was amazing from start to finish…
Amy was amazing from start to finish helped me with everything
7 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Trish, it’s lovely to know Amy was there throughout your experience, providing the support you needed at every stage. We appreciate you taking the time to share this 🤗⭐— Three Social Media Team
A great experience in the Newcastle…
A great experience in the Newcastle shop, both Lee and Paris were extremely helpful and dorted me a new phone in no time
4 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks so much, Lynne! 🎉 We’re so happy Lee and Paris could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Lee and Paris were amazing
Lee and Paris were amazing. Needed help and got it right away, thank you so much.
4 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey Phil, that's fabulous! We're thrilled that Lee and Paris gave you such a fantastic experience. Thank you so much for sharing this amazing 5⭐ review! 😊- Three Social Media Team.
Excellent service by Peter
Excellent service by Peter, would strongly recommend.
4 septembre 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
We love hearing this, Cristobal 😊 What a fantastic shout-out for Peter. We're delighted his service earned such a strong recommendation 💙
Three Social Media Team
I am incredibly disappointed with the…
I am incredibly disappointed with the dishonest service at the Three Store in Newcastle. I signed a 24-month contract under the explicit assurance from staff that my monthly bill would be £15. In the second year, my bill unexpectedly jumped to £31.50 per month, which is more than double what I agreed to. Three now claims the £15 rate was only a temporary introductory discount. This crucial detail was intentionally omitted by the representative who sold me the contract. Had I been told the truth, I never would have signed. This feels like a bait-and-switch tactic. Do not trust their verbal promises.
21 août 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Moshe, we can understand why an unexpected change in your monthly payments would be frustrating. Contract terms and pricing structures are outlined in the agreement provided at sign-up, so we recommend reviewing your signed contract for full details. If you need any further help, please contact us here: https://bit.ly/3C43TKN. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. - Three Social Media Team
Came into store and spoken to Aaron…
Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
17 août 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Osazuwa, we really appreciate your feedback! 🌟 It’s great to hear Aaron guided you to a better deal and explained everything clearly. – Three Social Media Team
Great help from the team
Great help from the team, Peter explained all the changes well and made the process very easy
12 août 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Emmanouil, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Peter and our staff could make your experience smooth and enjoyable. – Three Social Media Team
Very good service from Peter.
12 août 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi Alan. We are thrilled to hear you received such great service from Peter. Thank you for taking the time to share your positive experience with us.— Three Social Media Team
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