Walked in to the Pontypridd store today, very apprehensive as I’ve not had the best experiences in the past but I was so pleasantly surprised by the service provided by Matthew in particular but al... Voir plus
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Établissement
Changer d'établissement89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
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Went into your Pontypridd store and could not have received better service. Rarely as impressed, Joanna and Matthew (I think) were outstanding. I hadn't planned on buying a new phone, it's stressful t... Voir plus
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Tom, store manager treated myself and my husband with dignity. We were not patronised with regard to technical info. Everything was explained in a clear way, and all my queries and requirements were s... Voir plus
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The staff was so helpful and patient to set up my new iPhone in the store due to unable to charge my old phone.
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À propos de l'entreprise
À propos de Three UK - 3Store Pontypridd
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, Royaume-Uni
- 01443402223
4,8
Excellent
90 avis
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Sorted me out with a 17 pro max within…
Sorted me out with a 17 pro max within an hour with no faults cam and Matthew
9 août 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi Tomos. It is fantastic to hear that Cam and Matthew were able to get your new device sorted so quickly and flawlessly. Thank you for taking the time to highlight their excellent service.— Three Social Media Team
The staff was so helpful and patient to…
The staff was so helpful and patient to set up my new iPhone in the store due to unable to charge my old phone.
6 août 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Simple, easy, sorted, Warren! 🎉 We’re so happy our team could get your new iPhone ready to go. Have an awesome week ahead! 😉 — Three Social Media Team
5* customer service!
Walked in to the Pontypridd store today, very apprehensive as I’ve not had the best experiences in the past but I was so pleasantly surprised by the service provided by Matthew in particular but also Tom.
Matthew made me feel instantly at ease, explained everything in a way I could understand with zero judgement and without being patronising.
Both him and Tom couldn’t do enough to help with my issue, they were kind and gave me all the time necessary without making me feel rushed.
Thank you both so so much for your help and advice today. It was greatly appreciated!!
4 août 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi, Jen. We know experiences can make you feel uneasy, so we're thrilled that Matthew and Tom completely turned things around for you. Thank you so much for visiting our Pontypridd store! 🥰 - Three Social Media Team
Thanks to the guys
Thanks to the guys
Thanks for sorting out my new phone and getting rid of the viruses off my old phone A++++ service
3 août 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Thank you for the brilliant 5⭐ feedback, Leslie. We’re glad the team delivered a seamless upgrade and resolved the issues on your old phone quickly.
— Three Social Media Team
Matthew and Cam have been amazing
Matthew and cam have been amazing, so helpful, have us info and supported us through our purchases
2 août 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi, there! We're absolutely thrilled to hear that Matthew and Cam provided such amazing support and gave you all the information you needed during your visit. 😇 - Three Social Media Team
Great servics the boys really helped me…
Great servics the boys really helped me out and set up my phone for me been going there for years
1 août 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey Valerie, we’re delighted to hear the team gave you great service and helped set up your phone. We truly appreciate your trust and loyalty over the years. 😊
-Three Social Media Team.
do not use them
i telephoned 3 today and spoke to three of the personnel and all three of them hang up the phone on me they are the most ignorant people i have ever had anything to do with i took a contract out with them on the 3rd of June and had nothing but trouble
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi there, we're sorry to hear this has been your experience, as we can understand how frustrating it must be when you're trying to get help and your calls end before your concerns have been resolved, especially so soon after taking out your contract. As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm, so they can review the concerns you've raised and discuss the options available to help get things back on track.— Three Social Media Team
I was in your store recently
I was in your store recently. Staff were very helpful and polite. Help me with all the information I required. I would recommend Pontypridd Three Store to all my friends and family.
23 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Thank you for the fantastic review and recommendation, Linda! We’re glad the Pontypridd team provided all the support you needed and made your visit a positive experience. ✨ – Three Social Media Team
Pontypridd store
Went into your Pontypridd store and could not have received better service. Rarely as impressed, Joanna and Matthew (I think) were outstanding. I hadn't planned on buying a new phone, it's stressful thing to do if you're not techie but they made it painless and helped make sense of whole process. I could not be more grateful to them.
5 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey Kathryn, we’re really glad to hear your visit to our Pontypridd store was such a positive one. It’s great to know Joanna and Matthew helped make everything clear and comfortable while choosing your new phone. Thanks so much for sharing your experience 🙌
-Three Social Media Team.
Réponse de Three UK - 3Store Pontypridd
Hey there, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 — Three Social Media Team
Réponse de Three UK - 3Store Pontypridd
Thank you for the wonderful feedback, Karen! We’re so glad you had such a positive experience with us. 😊 – Three Social Media Team
Most helpful people
5 stars absouletly brilliant thanks Matthew Gary and Thomas
10 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey, Mandy! We're absolutely thrilled to hear you had such a brilliant experience with us! Matthew, Gary, and Thomas will be delighted to receive your wonderful shout-out and to know they made such a positive impact. 🥰
Brilliant customer service by matthew
29 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi Paul. We are glad to hear that Matthew provided you with such a top-tier experience. — Three Social Media Team
Very friendly and entertaining service
Very friendly and entertaining service. Thank you Gary and Matthew for your help. I am going to have 1 happy grandson for his birthday with his new iPad 😄
29 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi Susan. It is wonderful to hear that Gary and Matthew provided such an engaging and welcoming experience while helping you secure that new iPad, and we are absolutely thrilled to be part of making your grandson's upcoming birthday celebration special. — Three Social Media Team
Excellent service from
Excellent service from
Matthew all fully explained. Superb
18 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Yay 🚀 Fr Edward, we're thrilled that Matthew provided such superb, expert guidance and kept everything perfectly clear 💫 -Arvind
Best Service.
Tom was fantastic, along with the other staff there. All super friendly and straight to the point. Also, speedy service. I wouldn’t go anywhere else 👍🏼 😊
5 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi Tyler, it's lovely to hear Tom made your visit such a pleasure. Your feedback made our day! ☺️ -Prabhjeet
Mishia helped us no end
Mishia helped us no end. I ended up renewing 3 contracts. I also will be returning in 5 months for a full renewal.
The service alone will keep me with this company.
3 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi Richard 😊, it’s great to hear Mishia provided such dedicated support, guiding you through everything and making the whole experience feel smooth and well managed. It’s fantastic to know the service made such a positive impact and encouraged you to continue with us.
— VodafoneThree Social Media Team
Jo and Matthew were both brilliant they…
Jo and Matthew were both brilliant they really help me out every time I come in
2 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Thank you for your review, Mrs Holst! It’s wonderful to know Jo and Matthew consistently give you such fantastic support. 🌟 -Veronica
Matthew always gives us fantastic…
Matthew always gives us fantastic service
2 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Aw, we’re so glad Matthew gave you the best support, Fred! Big thanks from our side. 😄— VodafoneThree Social Media Team
Matthew was an excellent representative…
Matthew was an excellent representative of the brand. Oh yes
2 juin 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey Ashley, we’re so happy to hear Matthew stood out for you. Thank you for the dazzling 5⭐ review! -Veronica
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