Gary and Matthew were very pleasant ,helpful and knowledgeable. I had rung technical support at 3 with no sense made rung your Pontypridd store advised to bring new router down . Gary sorted it out in... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I received a full special customer service from Joanna. She prompt to details, a good listener and ready to meet or satisfy my need as a customer. She is also highly convincing.
L'entreprise a répondu
Absolute great experience from Mathew today. Phones sorted and explained the mess i had. Cant thank you enough.
L'entreprise a répondu
Having purchased a new phone from the 3 shop in Pontypridd. I needed some help in transferring my old phone to the new one and Connar kindly did the whole procedure for me. He was extremely helpful an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Pontypridd
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, Royaume-Uni
- 01443402223
4,8
Excellent
104 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Misha in Pontypridd showed me how to…
Misha in Pontypridd showed me how to use my new phone ,always have fabulous service in the shop from everyone so friendly
6 mars 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Thank you for sharing your experience, Claire! It’s wonderful to hear that Misha took the time to walk you through your new phone and provided such attentive support. -Afaq
Réponse de Three UK - 3Store Pontypridd
Hi Martyn, thanks for the review; we’re glad your experience was smooth and speedy. -Kishan
I heard an amazing experience with…
I heard an amazing experience with Joanna, she was very patient with me plus she answered all my questions and made sure I have a better understanding, which helped me in making a better choice for myself. For an African girl like, some persons are abit fast which can affect my understanding but Joanne was very clear and am so happy to have met her😊cause it just made it so easy for me👌
26 février 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
That’s such a heart‑warming review, Omonigho! 🌟 We’re delighted Joanna gave you the time, patience, and clarity you needed to feel confident in your choice. It’s wonderful to know her support made things easier for you and left you feeling so positive 🙌 -Shivam
The general assistant manager Matthew…
The general assistant manager Matthew has been a very big help today! I had went into the store as my phone contract is in my dads name who passed away and I needed it changed over to mine, it was a long process but he guided me through it and got it sorted, thankyou so much, really put my mind at ease !x
9 février 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Mathew the store assistant manager was…
Mathew the store assistant manager was very helpful and amazing, he has a very welcoming personality and sorted everything out for me and my family, He is a lovely man and great to talk too and he explains everything throughly and well.
thank you mathew
9 février 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Lovely review, Emily 🌟 We’re thrilled Mathew looked after you and your family so well, making sure everything was sorted with care. -Shivam
Matthew was extremely helpful and spent a lot of time with us today
Matthew was extremely helpful and spent a long time today sorting out our issues. He's an asset to your team - big thank you Matthew
9 février 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi Amy. It’s wonderful to know Matthew provided such dedicated assistance and left such a strong impression. -Manavata
3 Sim in Treforest
I haven’t been in the 3 store but I’ve recently had a 3 sim Strong WiFi router installed 2 days ago in treforest & it is an absolutely horrific internet connection. I’m just using up all my mobile data.
7 février 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey Ricky, we’re truly sorry to hear about the frustration you’ve faced. Your feedback is very important to us, and we want to make this right. If you’re still experiencing issues with your network, please visit our Home Broadband Support page at https://bit.ly/3MQgrfW so we can look into this further for you. -Kashish
Mishia was a very helpful advisor…
Mishia was a very helpful advisor helped with all queries
7 février 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey Frankie, we’re delighted to hear your questions were handled with such care. Mishia’s supportive approach ensured you felt confident every step of the way. -Suhaas
Réponse de Three UK - 3Store Pontypridd
Hey.
Thanks! Your review is really appreciated. -Pete
Réponse de Three UK - 3Store Pontypridd
Hi Rachel, thank you for sharing your feedback ✨. We’re delighted to hear you’re very satisfied with the service 😊👍. -Shivam
Réponse de Three UK - 3Store Pontypridd
Superb, Paula! We love hearing that Tom was able to help you patiently and quickly. Thanks for spreading the positivity! ✨ -Ayesha
Matthew in the Pontypridd store was so…
Matthew in the Pontypridd store was so helpful! So knowledgeable. Professional and friendly.
Great service!
Thank you
26 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi Annette 😊 thank you for sharing your feedback. We’re delighted to hear Matthew made your experience with our Pontypridd team so positive 🎉 . -Shivam
Réponse de Three UK - 3Store Pontypridd
We couldn’t agree more, Nichola! Joanna is a true star 🌟 and we’re grateful to have her on our team. Thanks for sharing your lovely feedback! ☺️ -Kashish
Matthew & joanna were absolutely…
Matthew & joanna were absolutely fabulous
22 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Fantastic stuff, Melanie! We’re so glad to hear that Matthew and Joanna gave you such great support. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Réponse de Three UK - 3Store Pontypridd
Hey Stephen, thanks a ton for the 5 ⭐ review! We're delighted to hear that Mishia made your experience fabulous. Have an amazing day! -Afaq
Gary
Gary
I was served by a nice young man who looked after me through the entire process got a upgrade a few goodies and a trade in too A+ service kind sir
20 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
What a fantastic review, Bob! We’re so glad Gary looked after you every step of the way. Enjoy the upgrade and the goodies you absolutely earned them. Have a wonderful day! -Veronica
Joanne was fantastic
Joanne was fantastic, explain everything out and made everything so much easier to understand so thank you Joanne and Mathew for all you help ,always nice to come in to town and talk it through with good understanding staff
19 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Fantastic feedback, Ner! 🎉 We’re over the moon to hear how smoothly Joanne and Mathew took care of everything. Your brilliant 5 ⭐ review made our day. -Afaq
Cameron and Joanna were extremely…
Cameron and Joanna were extremely helpful and supportive. Spent a very long time giving outstanding customer service and went up and beyond to get me the best deal and ensure I understood
17 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Cameron and Joanne were extremely…
Cameron and Joanne were extremely helpful in getting our accounts sorted out as we had a few troubles with them. Really helpful and lovely people. Would reccommend.
17 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Cameron was a fantastic sales person…
Cameron was a fantastic sales person and extremely friendly
Would definitely return for future purchases.
4 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Pontypridd
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.