Three UK - 3Store Solihull Avis 

Just called into your Solihull branch and had amazing service from Jake who changed our family SIM cards with great knowledge and professionalism.

Sam was super helpful! New phone, contract and transfer over from Tesco Mobile done in less than ten minutes, explained everything brilliantly, thank you so much!

Ibrar is wonderful and helped us enormously with a new Doro phone. Thank you

Amazing helpful staff

Popped in store today to check on the 3 accounts I have for my children. Sam was absolutely amazing. Nothing was too much trouble, she made me lots of savings and was friendly and polite. Best experience in a phone shop yet!

Sam made our experience amazing and we left the shop very happy and got exactly what we wanted

Avoid 3 at all costs , if I could leave a zero review I would. I have an account in my name in Telford with a mobile that my dad uses at his address in Solihull. My dad is a vulnerable 80 year old. He has been recently experiencing coverage issues in just his home and street so went into the Three store in Touchwood Solihull 07/07/26 to see if they could help him solve the issues. His signal is fine everywhere else. My dad spoke to an Asian lad ( can’t remember his name ) who couldn’t solve the issues but told my dad he could upgrade his sim for £1 cheaper which my dad agreed to and signed the new 24m contract on the advisors IPad. The sales advisor sent the contract to my dad via email. This still hasn’t solved the signal issues but what I’m more concerned with is the fact that the store has committed a an unauthorised upgrade, data breach and fraudulent transaction.
This account is in my name. I was not present when any of this was taking place. I was not contacted to inform me this was taking place.
My dad was not asked for any ID to confirm his identify. The contract was sent to my dad via email which needs a password to open the contract which is my date of birth. The sales advisor also got my dad to sign the contract on his iPad. The contract details are still in my name! So not only was the account not validated the sales advisor has committed a serious data breach and taken advantage of an 80yr old vulnerable man. My dad didn’t understand what was happening he just wanted to sort out his signal issues and was happy to be paying a £1 cheaper.
My dad contacted me this afternoon to explain that he was having issues and told me about going into the store and having a new contract which surprised me as I know his phone is in my name.
I contacted the store via phone and spoke with Jake the manager who initially seemed shocked but then tried backtracking saying that the account had been validated by asking questions and probably sending a text to the phone in question and couldn’t tell me the name of the sales advisor as they had cover in the store but would look into it.
You cannot get someone to sign an agreement when the account isn’t in their name, black and white it’s as simple as that. A massive unlawful and illegal data breach. This store needs investigating , how many times has this happened before ??
An official complaint will be submitted to the complaints department.

Sam was extremely helpful and knowledgable and managed to sort a new phone, and broadband for us at a very good price. Thank you Sam

Sam helped me getting a new phone, and contract she was amazing to get it sorted. Very easy and great process.

Sam at the Solihull branch is very knowledgeable, polite and helpful. We dealt with Sam a couple of years ago and had a great experience then.

Jake was very helpful and got me good deals and freebies!

Great help and lovely person, helped solve all of the issued and helped to upgrade contract

Emmanuel served me today and was extremely helpful and knowledgeable.
Thank you

My experience was being patient l triex so many times to get phone l was failling but at last unexpectadly l was offered brandy new phone.
The well doing of the company , the three network is good

Got a new contract, tia was amazing to talk to. Very helpful.

Wonderful experience here, especially thank you Sam for helping, providing a more ideal plan for me.

Amazing service from Sam in the Solihull branch. Renewing 4 contracts all with different requirements! She was so helpful and helped us get the best possible deal and made sure it suited each of us
Thanks for a fab service

Sam was very and very professional thank you

Great customer service from tia, she was very helpful and professional.