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Lisez les avis des autres

Noté 5 sur 5 étoiles

They were incredibly responsive and helped me with my issue immediately. And did it with grace. I can only say one thing, simply wonderful customer service! Thank you.

Noté 5 sur 5 étoiles

Bought the 500ml & the 750ml bottle. The design of the water bottle is fantastic! The all stainless steel construction is great, and the bottle circumference is right. I also love that the mouth of... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I have only had their cutting boards for a few weeks and I can already see where small bits of the cutting board are coming up. This was the exact reason why I ditched my plastic boards, but same res... Voir plus

Noté 1 sur 5 étoiles

Not an Australian Company. They maintain a PO box in Australia to mislead customers. > Australian Customers received an email for 'Memorial Day' 25th May to "honor the brave men and women who have se... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

121 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 14 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(121)

31 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

This is the same identical set on Temu …

This is the same identical set on Temu for $13.98. I made the mistake of not reading the reviews before ordering, but the review about them being on Temu stuck out,so I researched and found the same set. I went as far as ordering the set from Temu. The same exact pictures and everything. Yes, they are the same. Not from Australia but China. So many scammers on this internet, Please research before buying.

2 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Teaque wood is perfect for wooden spoons!

I am familiar with teaque wood and I knew it to be quality wood. It's as beautiful as pictured and I enjoy having the different sizes in the mix to select from! Thank you Tilly Living. It also arrived in a timely manner right away.

12 avril 2024
Avis spontané
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Réponse de Tilly Living

Thank you so much for your wonderful review! We're thrilled to hear that you appreciate the utensils! At Tilly Living, we strive to deliver not only quality products but also prompt service. We're glad your order arrived quickly. Thanks again for choosing us and for taking the time to share your experience!

Noté 1 sur 5 étoiles

Never got delivery

Order # 62641
I received a very nice email from the company. They cannot prove it was delivered. Im still not convinced it was ever delivered.

21 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

The best customer service ever!!

The best customer service ever!!! I have not received my order, but I am confident it will be as expected.

27 février 2024
Avis spontané
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Réponse de Tilly Living

Thank you for praising our customer service! We're glad your experience has been positive and appreciate your confidence in us. Rest assured, we're here to ensure your order meets your expectations. We're looking forward to your feedback once it arrives!

Noté 2 sur 5 étoiles

Mediocre

Mediocre at best. Basically all utensils are very undersized. Two spoons are nearly useless. And the slotted spoon is too small to do any meaningful cooking. The soup ladle is so small it takes 7 or 8 scoops just to get a decent sized bowl.

One good thing - they look good.

17 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Tilly Living is the Real Dealio!

I had my doubts about Tilly. It just seemed like one of the fraud sites that sold random stuff, but would never deliver if I ordered. Not only did they deliver, but the little LED lantern lights we purchased are freeking awesome and everything was shipped and delivered in a timely manner as promised. Would order from them again!

16 janvier 2024
Avis spontané
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Réponse de Tilly Living

Thank you so much for sharing your positive experience with Tilly Living! We're thrilled to hear that your doubts were dispelled and that you're delighted with your LED lantern lights. It means a lot to us. We look forward to serving you again in the future. Thanks for choosing Tilly Living!

Best regards,
The Tilly Living Team

Noté 1 sur 5 étoiles

Cheap, Overpriced Crap

Items that arrived seemed to very cheap, so I Googled the Chinese brand to find they were the same brand offered on Temu, but for 10x the price.
Their website boasts a 100% satisfaction, but I was offered either a 50% refund or to pay to ship then to Australia. (No clue why, they clearly came direct from China.)
The wooden handled measuring spoons began to wear after one use and a light hand wash.
Do not give your money to this website that has nothing more than a really decent photographer.

5 janvier 2024
Avis spontané
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Réponse de Tilly Living

Thank you for sharing your concerns. We want to clarify that our products are distinctively branded and we do not source from Temu. At Tilly Living, we prioritize high-quality materials and craftsmanship to ensure that our products meet our standards and your expectations. We understand the importance of customer satisfaction and strive to provide a transparent and fair service experience. We value your feedback and are here to help.

Noté 5 sur 5 étoiles

Highly recommended. Beautiful product

My utensils are beautiful. They arrived on time and the tracking kept me updated along the way.
These would be a special gift for any occasion.
I highly recommend them!

21 décembre 2023
Avis spontané
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Réponse de Tilly Living

Thank you so much for the review! Always appreciate the time and so glad you are happy with your utensils! Happy holidays!

Noté 1 sur 5 étoiles

This is the worst place to buy anything…

This is the worst place to buy anything from. I tried to return some product to this company I couldn’t get a phone number or an email to return anything to them I been fighting g a return to this company for over 8 months. They got the product back from me a few days after I recieved mailed it back to them but the lied and said they never recieved it. Not happy with this company all they want is your money and nothing else

17 mars 2023
Avis spontané
Noté 3 sur 5 étoiles

Disappointing delivery time

I have ordered a number of products from Tilly Living now and very happy with their design, quality and customer service where there was an issue.

I am though, very disappointed with the promotion of an Australian company having their orders shipped from overseas.

I am an advocate of supporting Aussie companies. I just expect shipment from within Australia and not having to wait 3 weeks for delivery after an order is placed.

I am hopeful after giving Tilly Living another try, my order arrives in time for the intended Christmas gift.

24 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Great customer service. Had a problem with my soup ladle and they took care of it immediately. Love my set, looks beautiful on my counter, and great customer service too.

27 novembre 2023
Avis spontané
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Réponse de Tilly Living

Thank you so much for taking the time to leave us a review! It makes us so happy that you love your new kitchenware! Have an amazing holiday season!

Noté 5 sur 5 étoiles

Great buying experience!

Beautiful products, great customer service, great company. Their top priority is their customer's satisfaction. Thank you, Amber! Thank you, Tilly!

18 octobre 2023
Avis spontané
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Réponse de Tilly Living

Thank you so much for taking the time to leave us a review! We really appreciate it and hope you enjoy your kitchenware for years to come!

Noté 5 sur 5 étoiles

Wooden spoons and utensils A-1

I ordered a set of the wooden spoons, spatula etc. They came securely wrapped. They are gorgeous. I use them often
They are beautifully made and I keep them on the counter in my new kitchen. And you can support another small business. Win win

4 août 2023
Avis spontané
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Réponse de Tilly Living

Hi Sally! Thank you so much for taking the time to share your positive experience with us. We're so happy to hear that you're pleased with your utensils! As a small business owner, we appreciate your support so much!

Noté 5 sur 5 étoiles

Pleased with wooden utensils from Tilly Living!

I was looking for wooden utensils and I found Tilly Living on line. I ordered two sets and they arrived in good time and in excellent condition.
I would again order from Tilly Living.

23 juillet 2022
Avis spontané
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Réponse de Tilly Living

Hi Nancy, Thank you so much for taking the time to share your positive experience. We're delighted to hear that you're pleased with your order! As a small business owner, we apprecaite your support so much!

Noté 5 sur 5 étoiles

Fantastic support

Tilly's customer support is fast, helpful, and wonderful. The company clearly cares about the whole customer experience. Across the multiple interactions I've had with the company, I've always felt well taken care of. Thank you, Tilly.

24 mai 2023
Avis spontané
Noté 3 sur 5 étoiles

Poor and uneven edging on placement

My friend raved about the tilly placemats and coasters, so I bought them. I was very disappointed when I received them because they are not all the same size and the edging cutting is terrible and uneven!! They are quite pricey for plastic, and I would have expected better quality.

19 janvier 2023
Avis spontané
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Réponse de Tilly Living

Dear Louise,

Thank you for taking the time to share your feedback with us.
At Tilly Living, we strive to deliver high-quality products and top-notch customer service, so we are disappointed to hear that we fell short when the product arrived as you have described.

However, we are glad you reached out and happy to hear that our fantastic customer service portal was able to quickly resolve the issue by sending you a free replacement.

Please note that we take customer satisfaction and the quality of our products very seriously, we are sorry that this one managed to slip through our QC process, we will review our QC protocols to make sure this does not happen again.

We have measures in place to ensure that customers are protected in situations like this for example if products arrive damaged during transit or fail quality control. We appreciate your trust in our brand, and we hope that you will give us another chance to impress you in the future.

Thank you for your support and for choosing Tilly Living, please feel free to reach out anytime.

Warm regards,
Michelle
Tilly Living Team

Noté 4 sur 5 étoiles

I received the replacement ladle for the one that broke during shipping,

I received the cooking utensils I had ordered. Unfortunately, the ladle broke in transit. I contacted the customer service department, and, very expeditiously, they shipped a new one to me at no extra cost.
The utensils look beautiful! However, my wife and I do a lot of cooking and how they will endure some rigorous use remains to be seen.
To be continued. . .

8 novembre 2022
Avis spontané
Logo de Tilly Living

Réponse de Tilly Living

Dear Rodrigo,

Thank you for taking the time to share your experience with us. We are pleased to hear that you have received the replacement ladle for the one that broke during shipping, and that you have received the cooking utensils you ordered.

We are sorry to hear that the ladle broke in transit, but we are glad that our customer service department was able to assist you promptly and send a replacement at no extra cost.

We appreciate your feedback about the utensils, and we understand that they will be subjected to rigorous use in your household. Please be assured that our products are made with high-quality materials and are designed to withstand everyday use. However, if you encounter any issues with your purchase, please do not hesitate to reach out to us, and we will do our best to resolve the issue.

Thank you again for choosing our products, and we hope that you and your wife enjoy using them for many years to come.

Best regards,
Michelle
Tilly’s Customer Service Team

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