Tilly Living Avis 

One of the worst experiences buying home products. I ordered a birthday present and it never showed up. The courier was dishonest saying he was delivering it when it was never delivered Tillys customer service, was asking me to wait 20 days to except the return back to them and then wait another 20 days to mail it back to me with the same courier.

I am in the wholesale retail business as well and I know that you never want to lose a customer or give a customer a reason to give a bad review. I think they could’ve worked harder to resolve the issue.

I appreciated the quick and caring customer service I received when I was trying to understand the tracking process. The product arrived quickly and is excellent quality. It was a gift and the person that received it said it was packaged beautifully. I would recommend buying this product to anyone.

My beautiful tea set arrived reasonably quickly and extremely well packaged. The box was ripped and banged up but the excellent internal packaging saved it. I would happily order from Tilly Living again

I love love Tilly's products. I wasn't expecting what I have and I was so pleased with what I've got. 100% happy customer

I made the mistake of transposing the street address of my apartment with the delivery address - and my order was despatched to an address that didn't exist.
Completely my fault! The customer service team at Tilly's sorted it out for me. They located the parcel and organised a re-despatch. Really polite and kind - when the mistake was mine.

I ordered some wooden kitchen tools for my daughter. They were dispatched promptly and arrived in good time. I took advantage of a discount on another set at the same time. These were dispatched but didn’t arrive. Tilly Living we’re very helpful and communicated well with me to try and work it out. They eventually refunded my money. 6 months later the product arrived in good condition. Tilly was great to work with.

I absolutely love these utensils! The color is gorgeous and looks great on my counter. Customer Service is 5 stars!

Superb quality loved what would buy without hesitation

I ordered 3 sets, everything came whole and was good quality. Looking forward to using them

Great quality set and decent delivery times over xmas. Happy with my purchase and would recommend Tilly Living

Superb quality loved what would buy without hesitation

Best christmas present from my hubby. I love them so he ordered the salt and peppe shakers and serving plates for me too. They are so sturdy, easy to handle and I love the different shapes and sizes.

I love my wooden utensil set! I was looking to replace some older pieces and these are simply wonderful!

Excellent quality, excellent packaging. Everything came whole. A wonderful set. Thank you

Excelente Tilly Living los felicito de verdad lo recomiendo mil veces.

I use at least one of these spoons daily. I love them!!!

UPDATE 12/19/21: I received a very nice note from Customer Service. They notified me that replacement items have been sent.

I was so excited to order from this company! I ordered 3 of the 7 piece wooden utensil sets and a set of the gold candle holders. Two different utensils arrived cracked. Several other utensils were not smooth. One of the candle holders arrived broken in half. I have contacted customer service multiple times about replacements or a refund, and have received no response. Unfortunate as these were intended to be Christmas gifts. I will not be reordering...

I ordered the wooden utensils and Tilly says it shipped on November 1. The tracking info they have provided has had no updates since November 10. Today being November 25, and based on their website saying 7-10 days for delivery, I no longer expect fulfillment. You can only contact customer service via email and that experience mirrors the delivery experience. Amber is the name on the emails every time, and she just gives ambiguous answers and never addresses my direct questions. I have had no success at getting answers or a refund and at this point have no choice but to wait the 45 business days and dispute the charge with my credit card.
Edit: once again, the company does nothing but give inaccurate info. Even the last tracking update on THEIR website says USPS is waiting for the item from the shipping partner, but Christine is happily blaming USPS. I have also spoken directly to USPS and they have confirmed they have not received the item. Tilly is clearly a company of excuses and false information. Here is a copy of the tracking info so those who need accurate info can see what I am providing is accurate, unlike the info Christina is providing.
November 10, 2021, 4:19 pm
Departed Shipping Partner Facility, USPS Awaiting Item
GRAND PRAIRIE, TX 75050
Shipping Partner: A C I
Your item departed a shipping partner facility at 4:19 pm on November 10, 2021 in GRAND PRAIRIE, TX 75050. This does not indicate receipt by the USPS or the actual mailing date.
November 9, 2021, 10:00 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
GRAND PRAIRIE, TX 75050
Shipping Partner: A C I

I received my order for two sets of wooden cooking utensils. Lots of blemishes on the wood and one of the spoons was splintered on the edge with a crack in it. The sets look ok for the price but I do not expect them to last very long. Paid alot for each set based on what I received. I won't order anything again from them.