Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change y... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model t... Voir plus
L'entreprise a répondu
Rude and unresponsive customer service. I never received my item due to their failure to deliver to the appropriate address. Instead of remedying the issue, they first ignored my emails and calls ,... Voir plus
Prompt delivery Quality merchandise Comparatively low price. I received what i ordered, but what I was actually looking for was a 25mm bucket that would fit into my Terp Ready setup. Caveat Emptor... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!
Coordonnées de contact
11721, Centerport, Etats-Unis
- support@tokersupply.com
- www.tokersupply.com
3,6
Moyen
276 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything came well packaged and…
Everything came well packaged and functions great for my needs
9 juillet 2021
Customer service is non existent
Customer service is not their fine suit. Never received package. Never buying from them again. I work for a dispensary, and I send my patients to other sites and stores for their accessory needs. Before I sent them to this site, never again.
9 juillet 2021
Réponse de Toker Supply ™
Hello! That doesn't sound right all orders ship next day unless order on a weekend then they ship first thing Monday morning. Please email us support@tokersupply.com with your order number! Thank you!
GREAT GREAT GREAT!
9 juillet 2021
What product? Horrible customer service
Package was lost by mailman who “believes he dropped it off at my door when he scanned it and said it was at mailbox” so I’m out of a product and there’s “nothing” this company could do. Worse customer services I’ve encountered, not shopping with them again unfortunately.
2 juillet 2021
I ordered 24 days ago and it still has…
I ordered 24 days ago and it still has not shipped. I would give them 0 stars but that is not an option. Hopefully they will refund me.
16 juin 2021
Réponse de Toker Supply ™
Hello! That doesn't sound right all orders ship next day unless order on a weekend then they ship first thing Monday morning. Please email us support@tokersupply.com with your order number! Thank you!
Last year I received for my birthday a…
Last year I received for my birthday a banger with the two crystal balls that spin around when doing concentrates. I liked it so much I ordered one from your company.
Although they look exactly alike, the one from your company has a problem with the lid that came with the banger. It appears the lid does not match the size of the banger and thus does not work like the one I had received for my birthday last year.
This unit was never quality controlled before sending it out to a paying customer.
15 juin 2021
Réponse de Toker Supply ™
Hello,
We apologize for the inconvenience and frustration caused by receiving the wrong order. Your satisfaction is important to us, and we want to address this issue promptly.
Please contact our support team at support@tokersupply.com with your order details, including the incorrect items received. Provide any relevant information and photographs that can help us understand the situation better. Our team will investigate the matter and work towards a resolution, which may involve sending you the correct items or providing compensation.
We appreciate your understanding and patience as we work to make things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience.
Best regards,
Toker Supply Support Team
My peice wasn't very sturdy
My peice wasn't very sturdy, it tipped over (ON THE CARPET) and the bubbler inside broke off, the downstairs broke and snapped my new bucket all at the same time. Glass was thick around the base but very thin throughout the rest of the peice. Disappointed that my 160 dollar peice broke within a week of having it.
3 juin 2021
Réponse de Toker Supply ™
Hello,
We're genuinely sorry to hear about the unfortunate incident with your piece, and we understand how disappointing it must be to experience breakage so soon after purchasing. Your satisfaction is important to us, and we want to help address this issue.
Please reach out to our support team at support@tokersupply.com with your order details and a clear description of the situation. Provide any relevant photographs of the damage, as they will assist in understanding the issue better. Our team will work with you to find a resolution, whether it's a replacement or another suitable solution.
We appreciate your understanding and patience as we aim to make things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience.
Best regards,
Toker Supply Support Team
Great service one of my products came…
Great service one of my products came broken and they immediately replaced it and gave me first class shipping on it so it came extremely quick.
3 juin 2021
I didn’t receive my package and I still…
I didn’t receive my package and I still got the money taken out of my account.
3 juin 2021
Réponse de Toker Supply ™
Hello! That doesn't sound right all orders ship next day unless order on a weekend then they ship first thing Monday morning. Please email us support@tokersupply.com with your order number! Thank you!
Super fast shipping great prices
2 juin 2021
Toker Supply seems to be a very good…
Toker Supply seems to be a very good company. In the last several weeks I have purchased several different high quality products from them. There products are high quality, the website is well organized and easy to navigate, the shipping is free and quick, generally hard to say when items are sent through USPS but they seem to make it work with getting packages out the door quickly. One of the items I purchased was a combo set and it was missing two small items, I contacted them and they responded by notifying me that they sent the missing pieces within 1 day. Doesn’t get much better!
1 juin 2021
False advertising (kinda)
I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model that the original company no longer makes for more money then the new updated version I was a little upset... I paid $60 on MJarsenal’s website(the original company) & my husband paid $75 on tokers supply. I just feel like that’s false advertisement & they’re getting over on people. They need to list that it’s the old model & they should definitely lower the price.
14 mai 2021
Avis spontané
Réponse de Toker Supply ™
Hello,
Thank you for sharing your feedback, and we apologize for any confusion or frustration caused by the pricing discrepancy and product description.
Your input is valuable to us, and we take your concerns seriously. To address this issue, we recommend reaching out to our support team at support@tokersupply.com with your order details and a clear description of the situation. Our team will investigate the matter and work towards a resolution, whether it involves adjusting the price, clarifying the product description, or finding another suitable solution.
We appreciate your understanding and patience as we work to address and resolve your concerns. Thank you for bringing this to our attention, and we apologize for any inconvenience.
Best regards,
Toker Supply Support Team
Don't do it
So first off, that arrive by date... Throw that out the window because it'll be weeks before you get anything. Then once you actually receive a product, likely won't be the one you ordered because they never actually had that in stock. Next their customer service will play you, saying it isn't their fault must be USPS or even your's. After 24 days (just happens to be the same time you can finally cancel the order) they'll ship out something. When you reply and ask for the free exchange (they supposedly offer) for the product you actually ordered they'll charge you shipping and restocking fees.... CHARGE YOU, AGAIN, FOR THEIR MISTAKE. Just let that sink in. There's a total of 66 good reviews because they block the bad ones. I know I submitted one. If you're like me and have already made the mistake of dealing with this "company", your best bet is to simply refuse delivery... When it finally does show up.
Edit: They just replied, over 2 years later, with this mundane/unsincere apology that I'm guessing was copied and pasted to many many others
9 mai 2021
Avis spontané
Réponse de Toker Supply ™
I'm sorry to hear about the challenges and frustrations you've faced with your order and the customer service experience. That is certainly not the level of service we aim to provide, and I apologize for any inconvenience.
Your feedback is important to us, and I encourage you to reach out to our support team at support@tokersupply.com with your order details and a detailed description of the issues you've encountered. Our team will investigate the matter and work towards a resolution, whether it involves addressing the product discrepancies or providing a suitable solution.
We appreciate your patience and understanding, and we are committed to addressing and resolving your concerns. Thank you for bringing this to our attention, and we apologize for any inconvenience.
Best regards,
Toker Supply Support Team
Inaccurate description of product
3 mai 2021
Réponse de Toker Supply ™
I'm sorry to hear that the product description did not meet your expectations. We strive to provide accurate and detailed information about our products, and it's disappointing when there are discrepancies.
To better assist you and address your concerns, please reach out to our support team at support@tokersupply.com. Provide them with your order details and a clear explanation of the inaccuracies in the product description. They will investigate the issue and work towards finding a resolution, whether it involves a replacement, refund, or another suitable solution.
We appreciate your feedback and thank you for bringing this to our attention. We apologize for any inconvenience caused and are committed to ensuring your satisfaction.
Best regards,
Toker Supply Support Team
I love the things I did get
I love the things I did get. But I'm super bummed I didn't get stickers or paper in with my mystery box. I purchased 2 mystery boxes and norther of them had stickers or paper or anything.
3 mai 2021
All around great!
The prices are great and the pieces are durable. The shipping was pretty quick too.
3 mai 2021
Customer service
Poor service they created a shipping label a week ago and still have not sent out my product that I ordered , save your money and buy elsewhere.
28 avril 2021
Avis spontané
Réponse de Toker Supply ™
Hello! That doesn't sound right all orders ship next day unless order on a weekend then they ship first thing Monday morning. Please email us support@tokersupply.com with your order number! Thank you!
Quality products & good customer service
Beautiful, high quality and well made piece. Was initially sent the wrong item and they made it super easy to send the product back in exchange for what I ordered.
21 avril 2021
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.