Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change y... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model t... Voir plus
L'entreprise a répondu
Rude and unresponsive customer service. I never received my item due to their failure to deliver to the appropriate address. Instead of remedying the issue, they first ignored my emails and calls ,... Voir plus
Prompt delivery Quality merchandise Comparatively low price. I received what i ordered, but what I was actually looking for was a 25mm bucket that would fit into my Terp Ready setup. Caveat Emptor... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!
Coordonnées de contact
11721, Centerport, Etats-Unis
- support@tokersupply.com
- www.tokersupply.com
3,6
Moyen
276 avis
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Réponse de Toker Supply ™
Hello,
I'm sincerely sorry to hear about the challenges you've faced with our customer service and the non-receipt of your order. I understand how frustrating this must be, and I apologize for any inconvenience.
To expedite the resolution and provide assistance, please reach out to our support team at support@tokersupply.com. They will investigate the status of your order, address any issues with delivery, and work towards a solution, whether it be a replacement or a refund.
We take your concerns seriously, and your satisfaction is our top priority. Thank you for your patience, and we're committed to resolving this matter promptly.
Best regards,
Toker Supply Customer Service
Smaller than expected
Banger is much smaller than described, still fits in my tube but sits very short and close to the glass which makes it easily prone to shattering from heat exposure
21 juin 2023
Réponse de Toker Supply ™
Hello,
I'm sorry to hear about the issue you're facing with the size of the banger and the potential risk of shattering due to its close proximity to the glass. Your safety and satisfaction are our top priorities, and we sincerely apologize for any inconvenience.
To address this matter, please contact our support team at support@tokersupply.com. They will guide you through the necessary steps to address the issue, whether it involves a replacement or another resolution that ensures your safety and satisfaction.
We appreciate your understanding and bringing this to our attention. We're committed to making things right for you.
Best regards,
Toker Supply Customer Service
Awesome quick and easy
20 juin 2023
Never received my order
20 juin 2023
Réponse de Toker Supply ™
Hello,
I'm sorry to hear that you haven't received your order. We understand the importance of a timely delivery, and we apologize for any inconvenience this may have caused.
To assist you with this issue, please reach out to our support team at support@tokersupply.com. They will investigate the status of your order and work towards a solution, whether it's tracking down the shipment or arranging for a replacement or refund.
We appreciate your patience and understanding, and we're committed to resolving this matter promptly.
Best regards,
Toker Supply Customer Service
This Is Another Website
This Is Another Website, Using the Non-Working Payment Pages. They Have No Customer Service, And Don't Want Any Business. I Reached Out To Them, With No Results!!! It is Not An Error When I Click On Any Of The Payment Information Boxes, Card Number, Name, Expiration Date, It Waits 3 Seconds And Kicks Me Back Out To An Empty Payment Page. No Help From Them, AT ALL!!! This Was A While Back, I Believe I Got The "Grand Daddy Purple", So I Must Of Had You Guys Help It Go Through. I Love It. Thank You For Reaching Out To Me.
31 mai 2023
Avis spontané
Réponse de Toker Supply ™
Hello,
We apologize for the inconvenience you've encountered with our payment pages and the lack of responsiveness from our customer service. This is certainly not the experience we aim to provide, and we're sorry for any frustration caused.
To better assist you, please provide more details about the issue you're facing and reach out to our support team at support@tokersupply.com. Include any relevant information about your attempted payment and the challenges you've encountered. Our team will investigate the matter and work towards finding a resolution or providing assistance with the payment process.
We appreciate your understanding and patience as we work to address and resolve this issue. Thank you for bringing it to our attention, and we apologize for any inconvenience.
Best regards,
Toker Supply Support Team
Love the product but it was bigger then…
Love the product but it was bigger then I thought.
22 mai 2023
I didn't get what I paid for.
So the site does not always indicate that you do not actually get the item pictured. I got a slightly different ash catcher than I bought, in a different color (The color pictured perfectly matched my bong). I complained to customer service and was pretty much just told "That's how we do it here, you get what you get." I ended up finding the ash catcher I actually wanted on ebay and getting it through there, but using this site was a waste of money and I will not be returning.
17 mai 2023
Réponse de Toker Supply ™
Hello,
I'm sorry to hear about the disappointment you experienced with the ash catcher and the response from our customer service. That is certainly not the level of service we aim to provide, and I apologize for any frustration this may have caused.
Your feedback is valuable, and we take it seriously. I understand your decision not to return to our site, but I want to assure you that we appreciate your input and will use it to improve our services.
If there's anything more we can do to address your concerns or if you have further feedback, please feel free to reach out. We appreciate your understanding, and I apologize again for the inconvenience.
Best regards,
Toker Supply Customer Service
Does anyone think this is right
Please read this is what they sent me
Toker Supply Support (Toker Supply)
Jun 6, 2023, 11:10 AM EDT
We don’t go by what other companies run their business, it’s simple, we sent you the return label and you’re refusing to send it back. All this time wasted, I understand mistakes happen but this is way we run things, our team has to cover our end, if you decide to not send the item back even after the replacement is sent, we have no way to charge you. Either you can send it back for the replacement or we will assume you’re keeping the item you received.
2 juin 2023
Avis spontané
Réponse de Toker Supply ™
Hello,
We apologize for any dissatisfaction with our previous customer service response. Your feedback is important to us, and we want to ensure that all your concerns are addressed to your satisfaction.
Please feel free to contact us again at support@tokersupply.com with any specific details or additional information regarding your situation. Our support team is here to assist you, and we are committed to finding a resolution that meets your expectations.
Thank you for your patience, and we look forward to the opportunity to address your concerns promptly.
Best regards,
Toker Supply Support Team
The male glass bowl piece that is shown…
The male glass bowl piece that is shown on your internet site is not what I received. "Rock glass" is logo'd on the side of this bowl. Did not order this and wouldn't have ordered it if I knew this is what the bowl looked like. Please send the bowl shown on your internet site !
22 mai 2023
Réponse de Toker Supply ™
Hello,
I apologize for the discrepancy between the item you received and the one pictured on our website. We understand your frustration, and we want to make things right for you.
To address this issue promptly, please contact our support team at support@tokersupply.com. Provide them with your order details and a clear description of the problem, and they will assist you in either sending the correct bowl or finding an alternative solution that meets your satisfaction.
We appreciate your understanding and your willingness to work with us to resolve this matter. Thank you for bringing it to our attention.
Best regards,
Toker Supply Customer Service
Mystery box was great
Mystery box was great. Even had to contact customer support and they were very helpful!
18 mai 2023
I got my order in a timely way and the…
I got my order in a timely way and the product I ordered was exactly what I was looking for.
17 avril 2023
This is a scam
This is a scam. Don't buy anything from these liars. They said my product shipped when it had not. Then they said my apartment office address is not a verifiable address. So it shipped back. I emailed them to inquire where my order was. They said I had to pay to have it shipped back to me. I cancelled the order. They said they refunded me minus a restocking fee. Liars. They never refunded me, so I had to call on Wells Fargo FRAUD department to get my money back. HORRIBLE EXPERIENCE. Don't do business this this shady operation.
4 mai 2023
Avis spontané
Réponse de Toker Supply ™
Hello,
I'm sorry to hear about the negative experience you've had with your order. This is certainly not the level of service we aim to provide, and I sincerely apologize for any frustration and inconvenience you've experienced.
If there's anything more I can do to assist you or if you have additional concerns, please feel free to share. We take feedback seriously, and we want to ensure that any issues are addressed and resolved to your satisfaction.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Toker Supply Customer Service
Overall selection of the $100 mystery…
Overall selection of the $100 mystery box was well worth it. Great selection of rig and accessories.
19 avril 2023
Fast shipping Great service Good prices
19 avril 2023
Quick and great customer service
Quick and great customer service.
I will shop here again
17 avril 2023
I enjoyed a $25 mystery box 2 cute…
I enjoyed a $25 mystery box 2 cute glass pieces that fit well in my carrier
15 mars 2023
I will just reiterate what I said in…
I will just reiterate what I said in previous emails that you should not charge extra for insurance, and if an item arrives broken as this one did, you should send out a replacement as soon as possible along with an apology rather than wait for the person to return the broken item. It’s bad customer service and doesn’t make me want to do business with your firm again.
20 mars 2023
Réponse de Toker Supply ™
Hello,
I appreciate your feedback, and I apologize for any frustration or inconvenience you've experienced with our current process. Your input is valuable, and we genuinely want to make improvements to enhance the customer experience.
I understand your perspective regarding insurance and the replacement process for damaged items. I will ensure that your concerns are forwarded to our management team for review. We are committed to continuous improvement, and your feedback is crucial in helping us refine our policies and procedures.
If you have any further questions or if there's anything specific you would like assistance with, please don't hesitate to contact our support team at support@tokersupply.com. We appreciate your understanding and the opportunity to address your concerns.
Best regards,
Toker Supply Customer Service
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