Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change y... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model t... Voir plus
L'entreprise a répondu
Rude and unresponsive customer service. I never received my item due to their failure to deliver to the appropriate address. Instead of remedying the issue, they first ignored my emails and calls ,... Voir plus
Prompt delivery Quality merchandise Comparatively low price. I received what i ordered, but what I was actually looking for was a 25mm bucket that would fit into my Terp Ready setup. Caveat Emptor... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!
Coordonnées de contact
11721, Centerport, Etats-Unis
- support@tokersupply.com
- www.tokersupply.com
3,6
Moyen
276 avis
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Réponse de Toker Supply ™
Hello,
We're thrilled to hear that your husband is enjoying the product! Customer satisfaction is our top priority, and we're glad we could contribute to a positive experience. If there's anything else we can do or if you have more feedback to share, please feel free to reach out.
Thank you for choosing Toker Supply, and happy toking to your husband!
Best regards,
Toker Supply Support Team
Réponse de Toker Supply ™
Hello,
I sincerely apologize for the inconvenience you've experienced with your order. It's truly regrettable that your items arrived two weeks late and that the wrong item was sent. I understand the frustration this has caused, and we take full responsibility for the error.
To promptly address this issue and make things right, I recommend contacting our support team at support@tokersupply.com. They will guide you through the necessary steps to rectify the situation, whether it involves a replacement shipment or a refund.
We understand the importance of receiving your order accurately and on time, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work to correct the situation.
Best regards,
Toker Supply Customer Service
It's been 2 weeks since the ship…
It's been 2 weeks since the ship notification and I haven't received my order. I sent an email to customer service and no response. I won't be ordering from your company anymore.
30 octobre 2023
Réponse de Toker Supply ™
Hello,
I sincerely apologize for the delay in receiving your order and the lack of response from our customer service team. I understand how frustrating this situation must be, and I genuinely regret any inconvenience caused.
I assure you that we take this matter seriously, and we are committed to resolving the issue promptly. To expedite the resolution and provide you with the assistance you need, please reach out to our support team directly at support@tokersupply.com. They will investigate the status of your order and address any concerns you may have.
We value your business and want to ensure your satisfaction with our service. I apologize for the inconvenience once again, and we appreciate your understanding as we work to make things right.
Best regards,
Toker Supply Customer Service
product good, however missing parts
I absolutely LOVE the product! Maybe I got a defective/broken one? the bong DOES NOT "fit" snugly into anything making it a loss of $ for me as is doesn't work/ have all the parts to make it function properly. Would LOVE for someone from the company to help fix that or I may want my $ back.
25 septembre 2023
Réponse de Toker Supply ™
Hello,
Thank you for your feedback, and I'm delighted to hear that you love the product. I'm genuinely sorry to learn that you're experiencing an issue with the fit, and it's disheartening to hear that it may not be functioning properly.
Our goal is to ensure your complete satisfaction with your purchase. To address this matter promptly and find a solution, I recommend reaching out to our support team at support@tokersupply.com. They will assist you in troubleshooting the issue, provide guidance on potential fixes, or facilitate a replacement or refund if necessary.
We appreciate your understanding and want to make sure you have a positive experience with our product. Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
Toker Supply Customer Service
Order was quick and w/fast delivery
Order was quick and w/fast delivery. It arrived very well packaged with bubble wrap. Would recommend on glass replacement.
27 octobre 2023
I have not recieved my purchase
I have not recieved my purchase. I ordered it for my hubby's birthday. It was never shipped out after the shipping label was made...they are refusing to send me a replacement for 21 days...and now it will not be here in time for my hubby's birthday. Very disappointed.
I have also reached out to customer service 2 times and was only responded to 1 time.
I am looking forward to receiving my piece and hope it is quality...but the process it is taking to recieve my order is extremely unsatisfactory.
27 octobre 2023
Réponse de Toker Supply ™
Hello,
I sincerely apologize for the delay in receiving your order, especially during such an important occasion as your hubby's birthday. I understand how disappointing and frustrating this situation must be, and I want to assure you that we take this matter very seriously.
I'm sorry to hear about the challenges you've faced in reaching our customer service team, and I appreciate your patience. To expedite the resolution and ensure you receive the item in time, please contact our support team directly at support@tokersupply.com. They will investigate the status of your order, expedite the process, and discuss potential solutions, such as a replacement or refund.
We genuinely value your business, and I'm sorry for any inconvenience this has caused. We're committed to making things right for you and appreciate your understanding as we work to resolve this issue promptly.
Best regards,
Toker Supply Customer Service
Broken item
24 octobre 2023
Réponse de Toker Supply ™
Hello,
I'm sorry to hear that your item arrived broken. I understand how frustrating that can be, and I sincerely apologize for any inconvenience it has caused.
To address this issue, please contact our support team at support@tokersupply.com as soon as possible. They will guide you through the necessary steps to either replace the broken item or provide you with a refund. It's our priority to ensure you have a positive experience with our products, and we appreciate your understanding as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving the issue.
Best regards,
Toker Supply Customer Service
Smooth transaction
I got an email right away for order and when it shipped a few days later. No problems no worries.
19 octobre 2023
Réponse de Toker Supply ™
Hello,
Thank you for sharing your positive experience! We're glad to hear that you received prompt communication about your order and its shipment. Providing a seamless and worry-free experience is important to us, and we're delighted to have met your expectations.
If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support.
Happy toking!
Toker Supply Support Team
Fast easy to use.
21 septembre 2023
Great Selection
They have a great selection of all different types of things. The service is fast and reasonable. I loved that they just sent me a different color of something because they were out of the color I choose, instead of not sending any.
19 septembre 2023
Quick turnaround and Sturdy materials
This is my 3rd of the same item, I came back to but another after breaking my first because of the quality of design and materials. The 2nd came broken from shipping and their turnaround was great for both orders.
19 septembre 2023
Great quality, poor customer service
Great quality and fast shipping is only thing that gives this 2 stars. Been ignored on a return I had
21 août 2023
Réponse de Toker Supply ™
Hello,
Thank you for acknowledging the quality of our products and the prompt shipping. I'm truly sorry to hear about the difficulty you've encountered with your return and the lack of communication from our end. Your experience is certainly not reflective of the level of service we aim to provide.
To address your return and ensure a satisfactory resolution, please reach out to our support team at support@tokersupply.com again. They will prioritize your case, investigate the situation, and assist you with the return process.
We appreciate your patience and understanding as we work to rectify this situation. Your satisfaction is important to us, and we're committed to making things right.
Best regards,
Toker Supply Customer Service
I ordered a fun silicon bong and it…
I ordered a fun silicon bong and it glows in the dark (had no idea but LOVE it). Fast delivery and reasonable price.
17 juillet 2023
I love what I bought
17 juillet 2023
Horrible experience with toker supply…
Horrible experience with toker supply and this was my 2nd time ordering first time was awesome but this time around not so much I ordered the 50 mystery box and let’s just say they really skimped me for my money will not be ordering from y’all again
17 juillet 2023
Réponse de Toker Supply ™
Hello,
I'm sorry to hear about your disappointing experience with your recent order. We genuinely apologize for falling short of your expectations, especially considering your positive first-time experience.
To address this issue and make things right for you, please contact our support team at support@tokersupply.com. They will thoroughly investigate the matter, and if there was an oversight, we will work to resolve it promptly, whether through a replacement or a refund.
We appreciate your feedback and your willingness to give us a chance to rectify this situation. Your satisfaction is important to us, and we look forward to the opportunity to regain your trust.
Best regards,
Toker Supply Customer Service
Good quality and quantity in the mystery box.
Reasonable price on shipping and good quality stuff. I will be repeat customer.
17 juillet 2023
Réponse de Toker Supply ™
Hello,
Thank you for sharing your positive feedback! We're delighted to hear that you found our shipping prices reasonable and that you are satisfied with the quality of our products. We greatly appreciate your support and look forward to serving you as a repeat customer.
If you ever have any questions, concerns, or if there's anything specific you're looking for in the future, feel free to reach out to our support team at support@tokersupply.com. We're here to ensure your continued satisfaction.
Thank you for choosing Toker Supply, and we're excited to have you as a valued customer.
Best regards,
Toker Supply Customer Service
Cheap glass, not what was pictured
It does what it describes but totally the wrong product, very cheap glass. The picture is very different from what I got.
17 juillet 2023
Réponse de Toker Supply ™
Hello,
I'm sorry to hear about the discrepancy between the product you received and what was described and pictured on our website. We understand the importance of accuracy and delivering the quality you expect.
To address this issue, please contact our support team at support@tokersupply.com. They will assist you with the necessary steps to either exchange the product for the correct one or initiate a refund. We take your feedback seriously, and we want to ensure you're satisfied with your purchase.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter promptly.
Best regards,
Toker Supply Customer Service
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