Tommie Copper Avis 

Ordered an items 3.5 weeks ago and have not received the item I ordered and paid for. Tried to contact DHL, TC's shipping partner, as I had received a "Delivery" notice. Not too sure where the package was delivered but it wasn't to my address. I did not receive any response from DHL so I am now trying to contact Tommie Copper. Been on hold for over 45 mins. & listening to the piano music loop is giving me a migraine.

DO YOU EVER ANSWER THE PHONE?

I prefer to order directly from a company for thier products vs Amazon but in this case I think that would have been the better option.

I had to return the bra because of the zipper in the front was not for me. I had to pay to return the bra, $12.50 plus the package = $20. I sent it ups and they received it two days later. waiting for my refund. 15 days so far and no refund. I just called them and had to wait 30 minutes for an answer. she told me they just got the return yesterday. I sent it 15 days ago. sorry to say but this company is a scam. stay away or be sorry.

The bra did not fit! They charged $7.99 to ship it and now want $12.50 to ship back the bra! So now it will cost me $20.49 for a bra that did not work!!!!! You better read their fine print. Also cannot talk to anybody and they will not answer emails!!!!!

Trying to return an item 12/26/23
Website will not recognize my email.
Filled out the online return form, it will not send.
Called the phone number it says they're closed for the holiday.

Sent my own email to customer service, got reply the system is down for maintenance?

Convenient right after Christmas so no returns can be processed and no contact.

Items were inferior and did not stand up to their advertising. Fit was loose and was not a posture shoulder bra as advertised. Very flimsy. They guarantee however fail to say YOU have to pay to return it if it is not right. I will not order from them again. It should be stated on the order form. Tried to call and hung up after 20 minutes of listening to music and getting no answer. Got an automated email in response to my email and they insisted I need to pay the return postage for the falsely advertised poor quality garment.

I bought knee sleeves and while I did measure my legs then bought the size the sizing chart on their web site recommended, the knee sleeve after three uses turned into a loose fitting sock. After 1st time it lost grip/tightness, 2nd time became loose and 3rd time would fall down off my knee. Disappointment with product quality.

The ordering & shipping through their web site worked fine. Slick TV advertising lead me to this but product is lousy.

Tried to change order due to mix up in online order. Could not change order even though e mailed right after order placed. Called next morning told could not change order. Would have to return item and place new order. Also would have to pay return shipping fee. They do not have a way to cancel order online if there's a problem. Quite disappointed in the outcome. Especially since this was first purchase. Spent 20 minutes on hold when calling customer service.

Order # 1598815
Order # 1611373
I have made two separate purchases. I have returned for exchange a pair of women's capris. The tracking shows they received the return on October 23, 2023. I have had no response from Tommie Copper. I have now been on the phone waiting for more than 45 minutes (and counting), once being disconnected. While waiting, I am reading the horrendous reviews written here about their customer service and their lack of integrity. I will not be supporting them again.

I have been trying to get into contact with these people for the last week. I have sent 3 emails with no response. I have called 4 times and held as long as 44 minutes (I wfh, so I just threw the phone on the table), 30 minutes, 17 minutes, 14 minutes. No answer. I want the refund ($124) for my items that they claim, via email, were received as a return. I will be going to the Better Business Bureau next. This is super frustrating and discouraging. Amazing that they got Chris Meloni to do commercials for them. I would never recommend this company.

40 minute wait time to speak to a customer service rep!
Although their product was cutting me under my armpit and I wanted to try a different product, they would not pay for return of the item or any future items that I was wanting to try. This is an expensive item yet no customer service was offered. Customer service rep disconnected the call before I was done speaking. Very disappointed in Tommie Copper

DO NOT WASTE A PENNY ON THIS GIMMICKY CRAP

I used a back brace for several years and was very pleased until it stopped staying together. So i ordered a new one which arrived two or three weeks ago and already it is worst staying together than the one I used for years. Doesn’t seem like a hard thing to fix. Fix it send it to for trial.

I bought a pair of shirts directly from the company's website after receiving a BOGO offer in the email. Then a couple days later they ran another promo which was even cheaper so I re-ordered the shirts in a different color and returned the original ones.

I did not even open the first order because why would I? I already re-ordered what I needed. There was also a knee sleeve in the bag which I also returned (more on this below).

I wrote a detailed note with my return slip explaining what I was returning and the refund amount that was due.

Fast forward a couple weeks, the company refunded me for the knee sleeve but not the shirts. So obviously I called them. That's when the nightmare begins.

After being on hold for 45 minutes, they said they would look into it. A week goes by, no word back.

So I call again. Another 45 minute wait. The agent tells me they have no record of the shirts. Claim they never got them back. Said she would open an inquiry.

Then I get an email telling me they can't find the shirts and suggesting I open a charge dispute with the card issuer! So more hoops for ME to jump through.

So here's a company essentially telling a custimer they're lying about returning one part of an order. Why did I bother to return anything? I could also turn around and say I never received anything in any of the bags THEY sent ME. And ask them to prove they did in fact send me what they claim they did. It is beyond stupid and insulting.

At this point its not about the $44, its the outrage that a company would treat customers this way.

BTW--- their stuff is pretty over-priced, and they play games with offers every week. BOGO this 20% off that blah blah. Gimmicks and games. Not to mention the knee sleeve they sell is flimsy (the material is crap) and you can get other brands -- including several on amazon -- much beter material for half the price these guys charge.

A little bit of research shows that I'm not the only one they've scammed with this "we never received your return" routine. I wish I had read their Better Business Bureau complaints and Trust Pilot reviews before!!

I ordered a few items and needed to to make a return return. I tried calling and held on for a long time, 20 minutes next call was 15 minutes and no answer. I also emailed and no response. I finally got to talk to someone to get a return label which I tried to get through the website but could not get the label. I ordered the pillow and was not aware it was a final sale. I was hoping you can help me out with the refund of the pillow or the refund on the return label. I referred customers to you since I own a fitness center, Olympia Gym and Personal Training Center in Aventura , Fl. Appreciate your help. Thank you, Delia Cicale

Horrible SCAM company!

Horrible company. What a way to start my week!

A glitch in the online purchasing process last night prevented me from ordering a BOGO that was clearly marked BOGO FREE on their site on 5/14/23. When I could not get the BOGO, I placed an order for the one item that did actually work and had to pay for shipping.

The site was working today and I wanted to order the shirts that did not compute as BOGOs in the shopping cart yesterday. I called the company and was put on hold for 30 minutes.

The CSR insisted that the Women's Pro-Grade Long Sleeve Shoulder Support Shirt and the Women's Pro-Grade Short Sleeve Shoulder Support Shirt were not on BOGO yesterday. However, they were clearly marked "BOGO FREE" on the site last night.

I offered to order the support shirts in the BOGO today and asked if they could refund my shipping charge of $7.99 for yesterday's purchase. They refused. $7.99 to save a customer seems like the right business decision to make. I run a business and often will lose money to satisfy a client as a bad reputation can sink a small business. BUT TOMMIE COPPER is a big business and could care less about its customers as shown in all of the bad TRUSTPILOT.COM reviews. Since I have been a long-time customer, I did not worry about the company or look for any reviews for them.

I have been buying from TOMMIE COPPER for years, but will no longer buy ANYTHING from them.

I have never experienced a CSR arguing with me and telling me that I was wrong over and over again.

I purchased compression socks that were on sale, buy one get one. The total cost was $71.57. They did not fit then returned them. I was charged $12.50 for a return label. My refund was $31.79. " This is our policy" stated the lady on the phone.

Sizing is not even remotely correct. I got what should have been one size up for my size. It was almost impossible to get on. When I sat down, it was horribly uncomfortable, pinching almost everywhere.

If I could give this company a ZERO I would but it is not an option. It is Impossible to remove this shady company’s emails! Their unsubscribe option is useless and gives you NO option to unsubscribe…is that even legal?
I received 84 emails so far in January. Customer service keeps telling me I am off the mailing list but every month I get another 80 plus emails. Do not buy from this company unless you want 80 plus emails.
Even if Tommie Copper products are good I would NEVER buy from you based on Tommie Copper refusing to remove me from their email list!

I would give them a zero if I could. Do not ever order anything from these people they used USPS for delivery- the package was dumped 1/4 mile from my house at our locked gate but we NEVER saw it. So even with a police report and proof the package was never delivered to our house they refused to issue a refund -poshmark gets 5 stars for refunding the other missing package in two days. This is a lousy company with NO respect for their customers. Steer clear of them!!!!

Don't buy from this company. Returns never go through. And no customer service help whatsoever.