Tony's Chocolonely UK Avis 

284
TrustScore 3 sur 5

2,8

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Noté 5 sur 5 étoiles

I absolutely love Tony's and cannot understand how anyone can give it anything except a straight 5* for taste, texture, quality of ingredients, company ethos and yes, even value (considering what... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Wie andere hier auch geschrieben haben, ist die gratis testen Aktion irreführend, da es mehr einem Glücksspiel ähnelt, als einer tatsächlichen Option sein Geld zurück zu bekommen. Die Schuld dann auf... Voir plus

Noté 1 sur 5 étoiles

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Voir plus

Noté 5 sur 5 étoiles

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Confiserie
  2. Fabricant de biens de grande consommation

Écrit par l'entreprise

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


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2,8

Moyen

TrustScore 3 sur 5

284 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 59 % de ses avis négatifs

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2,8

Tous les avis

(284)

90 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

TonyChocoShocko

Dear TonyChoco, I've been a huge fan of your chocolate for over 10yrs, since a delightful Dutch friend brought some as a gift, long before it was commonly available in Europe! I'm such a fan that I always buy as gifts or as a treat for my partner and everyone loves it!
HOWEVER, In the last few years I've not been able to get your Advent Calendar, so this year I made sure & bought very early, at a RIDICULOUS PRICE from my local 'ridiculously price everything' store in Barcelona, and then the bad news..So my little one has now opened 11 windows, and sadly has found much repetition of flavors on consecutive days, chocolates looking & tasting well past their best, but most disappointing, Number 10 is empty!! I have to say, being such a fan I was totally shocked by all this feedback, but when the empty window happened, I had to mention. I have since tried several times to report this on your site and every time "server is not contactable"..thats really poor too!
I would also enclose pics, though obviously an empty window is hard to prove, but I assure you, I wouldn't be doing this if not really disappointed by this product. Yours, Paul T

15 décembre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Hi Paul, we're sorry you've had trouble getting in touch.

At Tony’s, we’ve designed our calendar with a serious message in mind. The missing piece behind door number 10 is intentional, but there should have been 2 chocolates behind door number 9 to make up for it.

The empty door is intended to highlight the exploitation that goes on in the cocoa industry, and symbolises the millions of people around the world who suffer due to unfair practices. It’s an important message, but we do understand how such a design might be upsetting or confusing, particularly for someone little.

If the chocolate in the calendar looked and tasted stale, that's something we'd like to put right, so if pop an email directly to mailuk@tonyschocolonely.com, we'll do our best to put that right for you guys.

Choco cheers.

Noté 1 sur 5 étoiles

Chocolates missing

Chocolates missing , upset children …. Why ? These jokers are using advent calendars for political activism. Never see my money again go woke go broke

10 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

RIP off Advent Calendar

Bought the large advent calendar this year and what a rip off. Imagine the disappointment of opening a door #10 and finding NOTHING inside. Yup that’s right NOTHING! The joy of advent ripped away because Tony’s Chocolonely want to draw attention to the cocoa slave trade - we’ll try and explain that to the disappointed children 🙄

10 décembre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Thanks for the feedback, Sam. We really didn't intend to cause any disappointment with our calendar, and it's why you should have found two chocolates in day 9 - to make up for the missing one in day 10.. We appreciate that's not so simple for a child to understand, and we definitely didn't want to ruin the joy of Christmas, so we're sorry if that's been the case.

Noté 1 sur 5 étoiles

Tony’s Grinch?

So disappointing to open Day 1 of Tony’s Chocolonely advent calendar-no chocolate on 1st December. Bizarre antagonistic marketing. Will now be anxious about disappointment for next 23 days. Do not purchase. Rubbish. Proper Grinching Tony’s.

1 décembre 2024
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Réponse de Tony's Chocolonely UK

Hey Sarah, this was a mistake - we're very sorry! While there should indeed be a missing choco (which we make up for later in the calendar..) it shouldn't have been missing from window number 1. Our packing team got this wrong with a handful of calendars, and you've been unfortunate enough to be victim to one of these.. Please pop an email to mailuk@tonyschocolonely.com so we can make it up to you.

Noté 5 sur 5 étoiles

Ethical production and good taste!

Ethical production has a price, but it's not at the cost of taste. Tony's Chocolonely milk chocolate bar is delicious! The packaging is fun to boot. Far better than my normal Cadbury's or Nestle chocolate products and it turns an eye to modern slavery which is shockingly rife in all countries.
It's refreshing to see a business with a cause have it up front in more than marketing, a search online quickly backs up the efforts with numerous relevent and meaningful awards.

28 novembre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Really chuffed to hear how much of a Tony's fan you are! Great to have you onboard, helping us to end exploitation in cocoa.

Noté 3 sur 5 étoiles

NEEDS IMPROVEMENT!

Tony's is a company with an admirable social conscience...unfortunately, it doesn't continue with the same passion for its product quality. The cocoa content seems pretty shabby and the taste reminds me of the cheap novelty chocolate I had as a kid. The aftertaste is somewhat unpleasant, not unlike the overall flavour. But I loved the old-fashioned, chunky style with it's paper wrapper. Needs improvement.

24 novembre 2024
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Réponse de Tony's Chocolonely UK

Hi Lynn, it's awesome to know you're onboard with our mission, and that you appreciate the style of our bar (one of our longest standing Tony's hand-designed our font when Tony's was first launched, and it's still part of our identity today). Sorry to hear the flavour of our choco doesn't quite hit the spot for you.. we appreciate your very balanced feedback all the same!

Noté 5 sur 5 étoiles

I'm currently on a choco-mission to try…

I'm currently on a choco-mission to try out as many different milk chocolate bars possible. Everyone needs a hobby right? Tony's Chocolonely has been one of the best so far. Definitely a step up from Dairy Milk and Galaxy and holds its own against Lindt and Green and Blacks, although different to both. It has a rich, smokey flavour which is slightly less refined than the Swiss brands but not inferior in any way. The large random pieces are fun to negotiate and I like mine straight from the fridge. A welcome addition to the chocolate world and a welcome treat every now and then. I can't understand the negative reviews I've read here...very suspicious if you ask me!

24 novembre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Now that's a great hobby, Paul (especially knowing the outcome of your research so far..). We love that our choco hits the spot for you, and it's always really valuable to hear about comparisons too! Really appreciate you taking the time!

Noté 5 sur 5 étoiles

I love it!

Not sure about the low reviews. Seems like spam or something! It’s very good quality and tastes great.

16 novembre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Thanks for being in our Trustpilot corner, Sameel! We're chuffed to know you're a fan of Tony's, and really appreciate you taking a minute to write something positive.

Noté 4 sur 5 étoiles

It’s a gooden

Now I’m no chocolate expert, but this Tony’s milk chocolate is the some of the best bit of chocolate I have ever shoved into my gob! It’s amazing quality, it’s creamy, it’s like a Yorkie but it’s massive and tastes much better in my opinion.

The one and ONLY problem is, and this is a personal issue more than a “everybody” issue, I have pretty dog molars. As in, my teeth are pretty sensitive and feel like they might break at any second with some of the bigger pieces of the bar. The chocolate is pretty tough to bite down on and so if you’ve got sensitive teeth, you might wanna go with a less thick, less hard bar. Personally, it won’t stop me from buying and scoffing a Tony’s from time to time, but maybe I’ll microwave it and have it soft.

And it’s supporting a great cause too. I’m not fully versed behind the cause of the chocolate but I know kids/people aren’t being exploited during creation of the chocolate. Just makes it that bit tastier.

9 novembre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

What a delightful bit of feedback - thanks so much for sharing! Our choco is pretty chunky, so we can understand why it might be a bit of a challenge for any sensitive pearly whites out there.. Because it's part of the identity of our brand (and means we can create the unequally divided pieces ours bars have become so well-known for), it's not something we plan on changing any time soon - but we do make other products that may be a little kinder to those teeth of yours. Next time you're looking for your fix of Tony's, pop over to https://uk.tonyschocolonely.com/collections/all-chocolate where you'll find our range of Littl' Bits, smaller bars of choco, and our Tiny Tony's! Thanks for joining us on our mission to make the cocoa industry 100% exploitation-free!

Noté 1 sur 5 étoiles

Tastes like cooking chocolate

Tastes like cooking chocolate. Wouldn’t buy again, even if it were a quarter of the price. Disappointing.

Never felt compelled to write a review about a bar of chocolate before… but I feel ripped off.

The one star is for the pretty decent branding.

** Edit… just read some of the other reviews and responses from the company. Pretty sarcastic and ‘awwww, poor you’ / ‘we don’t care what you think’ replies. Puts me off this brand even more. Such an apparent lack of sincerity and overconfidence leads me to believe this is a company run by a group of millennials who think they know better than their customers. Perhaps they’ve not spotted the negative reviews outweigh the positive. **

8 novembre 2024
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Réponse de Tony's Chocolonely UK

Sorry to hear you're not a fan of the chocolate we make or the way we write to people. Appreciate the feedback all the same.

Noté 1 sur 5 étoiles

Sodium hydroxide a cleaning product…

Sodium hydroxide a cleaning product used to ‘preserve’ it. No people. No such sodiums that react ‘violently’ with water (according to any research) is needed in any chocolate… brag about ending slavery. But poison the consumer…

7 novembre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Hi Pascal, we do indeed use sodium hydroxide in two of our choco bars (dark milk pretzel toffee, and the everything bar), and it sounds rather scary when you put it like that! It's this ingredient that gives a pretzel it's shiny, dark brown appearance - and without it, a pretzel would remain pale and pretty sad-looking after being baked. The important thing to say is that sodium hydroxide gets completely neutralised during the baking process, which means it's not hazardous in the slightest, and our choco is absolutely safe to enjoy. We hope that puts your mind at ease..

Noté 1 sur 5 étoiles

Just Tried Tonys Salted Caramel…

Just Tried Tonys Salted Caramel Chocolate for the first time .
First bite , taste full of salt , cant taste Caramel

29 octobre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Thanks for taking the time to write a review about your bar of milk caramel sea salt, Debbie. It's one of our biggest sellers, but that's not to say everyone will love it as much as we do! It's definitely on the saltier side, and we're sorry if that meant it wasn't quite hitting the sweet spot for you. There are heaps of other flavours out there, so we hope you'll find another one that's more up your street..

Noté 1 sur 5 étoiles

Tonys Michschokolade m Marzipan

Tonys Michschokolade m Marzipan
Marzipan kann man mit der Lupe suchen

29 octobre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Es tut mir leid zu hören, dass in Ihrer Schokolade nicht viel Marzipan war! Möglicherweise stimmt etwas nicht. Sie können hier mit dem deutschen Team sprechen: https://de.tonyschocolonely.com/pages/kontakt

(Bitte entschuldigen Sie die fehlerhafte Übersetzung)!

Noté 1 sur 5 étoiles

1st time ever leaving a review about a…

1st time ever leaving a review about a bar of chocolate, but I guess it has to be done when it is that bad! Tried today for the 1st time and this is by far the worst tasting chocolate I have ever had, especially for that price, absolutely disgusting. I Have had better 30p chocolates than this.

21 octobre 2024
Avis spontané
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Réponse de Tony's Chocolonely UK

Oh man.. 30p chocolate bars were definitely not the benchmark when we set out to make great tasting choco. We'll take the feedback onboard, and use it as part of our quest for chocolate perfection. Thanks, Adz.

Noté 1 sur 5 étoiles

Worst milk chocolate bar ever tasted

Worst milk chocolate bar ever tasted. Sickly sweet, very mild chocolate taste that lacks body. Over priced for what it is. Thought by paying more I would be getting quality, sadly this was not the case.

23 septembre 2024
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Réponse de Tony's Chocolonely UK

We're gutted you didn't like your bar of Tony's, Sean. In a dream world, everyone who tried our choco would whoop with delight before shouting from the rooftops about how they've been completely converted and won't ever buy another chocolate brand again.. Of course in the real world, people won't always like what we do, and we're sorry you fell into that camp. We really appreciate the honest review though, so thank you for sharing.

Noté 3 sur 5 étoiles

I really want to like it, but...

Really want to like it I do but, it just tasted like cheap chocolate, I bought 3 different bars, milk chocolate, sea salt and the one with brownie pieces, the milk chocolate is very sweet, not naturally sweet mind you.
The sea salt was actually ok but still very very sweet.
The brownie one was just, bad, the brownie pieces were super dry, the chocolate it self was ok but overall the bar wasn't great.

25 septembre 2024
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Réponse de Tony's Chocolonely UK

Choco cheers for the feedback, Nikolai. We don't use any artificial sweeteners in our choco, but appreciate it may have been a bit too sweet for you. We do make dark chocolate too, and wonder if our dark almond sea salt bar might be more to your liking. Really appreciate you committing to trying three different flavours, we're just sorry to hear they didn't rock your world!

Noté 1 sur 5 étoiles

Tastes very cheap

Tried two different bars and both were actually worse than the supermarket alternatives at over three times the price. If you charge extra for an ethical product fair enough but it has to also be a good product which this simply is not.

21 septembre 2024
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Réponse de Tony's Chocolonely UK

Gutted to hear you thought our choco tasted cheap, Ian - as you can imagine, that's not what we were going for when we stood at the drawing board thinking up chocolate bars! Really appreciate you trying a couple of different flavours, we're just sorry they weren't for you. Thanks for the feedback.

Noté 5 sur 5 étoiles

Tony4life

Hei! Eg er ein jente fra Norge som har masses om slaveri,likestilling og forskjellsbehandling på skulen. I går var eg på Normal i Norge og såg disse sjokolade barene og MÅTTE kjøpe ein av kvar. Disse sjokoladene er ikkje bare gode men har eit så bra motto. Alle bør ihvertfall prøve dei.

31 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Chocolonely is the best!

I am another who cannot understand the tastebuds of the Chocolonely haters! I am addicted to the red milk chocolate bar and believe me I love good chocolate. It has absolutely no similarity to cooking chocolate or US bars like Hershey. Compared to Cadburys, Galaxy etc it is a total winner, not oversweet and artificially flavoured like they are. It is a bonus to know that the company set up is based upon ethical principles. I will continue to buy this in preference to any other brand.

27 août 2024
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