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Lisez les avis des autres

Noté 5 sur 5 étoiles

Honestly, great exchange with unique features. Their development team are great. I've received great support from them and many times helped me to solve my problems. I like the indicators they've put... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

As a UK resident, Toobit has been the most frustrating Crypto exchange I have ever used. My main reason for opening the account, was a referral from Coin Bureau, which I subscribe to & watch Guy & Nic... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I registered an account with Toobit, passed full KYC, and deposited $4600 USDT. After trading, my balance grew to around $6000. The platform later restricted my account, allowing me to w... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

A good app everything works fine my only problem is unfortunately a rather big problem the SMS Verification code you need to withdraw your crypto doesn't send to my phone this problem. Only star... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de crypto-monnaie

À propos de Toobit

Écrit par l'entreprise


Toobit is an award-winning global cryptocurrency platform and derivatives exchange built for traders of all levels. With a strong presence across Turkey, Poland, Italy, Portugal, and expanding regions in Europe, MENA, and LATAM, Toobit is connecting global communities through accessible crypto solutions.

Backed by over $30 billion in daily trading volume and trusted by more than 4 million active users, Toobit ranks among the top 7 crypto exchanges on CoinMarketCap.

Toobit ensures client safety with its proprietary Bee-Safe Technology, a multi-layered system combining hardware encryption, AI-driven risk controls, and continuous auditing. Its real-time Proof of Reserves also allows users to verify that their assets are securely held and fully backed 1:1 at all times.

We offer a comprehensive trading experience with:
  • 1,000+ trading pairs
  • Spot and derivatives trading
  • Copy trading and grid bots
  • Up to 200x leverage
  • Seamless performance and 24/7 multilingual support

Recent awards and recognition:
  • Digital Asset Derivatives Platform of the Year – Hedgeweek Global Digital Assets Awards 2025
  • Best Crypto Exchange MENA 2025 – World Business Outlook Awards
  • Best New Cryptocurrency Exchange and Best for Derivatives – 2025 WeMoney Cryptocurrency Awards

Join us and discover the future of crypto trading.

Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

116 avis

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Feel like it needs more security

Feel like it needs more security! App should block anyone else from logging on the link.

6 janvier 2026
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Réponse de Toobit

Hi Aaron, thank you for this feedback. Security is a top priority for us, and we appreciate you highlighting this area. We are always reviewing our login methods to ensure they remain secure and user-friendly.

I have passed your suggestion regarding link blocking/expiration to our product team for consideration in future updates.

Thanks for helping us improve!

Noté 1 sur 5 étoiles

The platform is laggy and delayed

The platform is laggy and delayed. They use an average buy and an average close that varies a lot and is 9 out of 10 in their favour ( that, on top of fees, is a combo made in hell for you and heaven for them)...all your trades start behind and close way behind.
you cant be trading seriously there

my reply, i dont know if they are aware, but I was mostly scalpîng which makes the outrageous even more evident...lag, delay and fees...fact on a small trade, 75% of the profits were absorbed, but you get a small average buy rebate on your next one, but what's up with my next close? likely to be screwed once again..that's my observation, they are on a totally different level for racking money.
also they might have a very small threshold for using customer funds as gas against their bid, because once you are in a trade, the tide can shift against you like crazy, like you were totally out of line using 50x levrage on small coin with no volume but you were using 8 10x 15$ it seems that really want to push you out of profitable trade and they will dont blink on that..be careful guys

3 février 2026
Avis spontané
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Réponse de Toobit

Hi Frank, we are sorry to hear about your experience with platform latency and trade execution. We did an investigation and found that the lag and delay you mentioned are most likely due to temporary network/server fluctuations. Transaction prices are determined by real-time market matching rules and are affected by market liquidity and the volume of pending orders.

Regarding your experience with our average bid-ask and ask prices, these are also the result of real-time market matching. Toobit's transaction fees are all published on our official website, are transparent, and apply uniformly to all traders.

If you have any questions about specific closing orders, please provide the specific order number and transaction time, and we will verify the detailed transaction records for you.

If you are trading futures, we also want to ensure you are aware of our Zero Slippage Policy, which is designed to provide added protection for your trades. You can review the details here: https://www.toobit.com/en-US/announcement/zero-slippage-guarantee-added-protection-for-your-futures-trades

We thank you for your input, and will also continuously optimize the trading experience on Toobit. Thank you for your understanding and support.

As always, you can always reach out to us directly at support@toobit.com. We're here to help!

Noté 1 sur 5 étoiles

I'm very dissapointed in this platform.

I'm very dissapointed in this platform.
I deposit money to trade futures i received my bonus but when i want to withdraw my own money they froze my account and the support team is not responding on my emails for 1.5 days now. I did nothing strange and did the KYC as well. Just a withdraw and they blocked me. Worst support team i ever had and i'm trading on a lot off crypto platforms. If they not unlock me quick. i will never ever use this platform anymore. And also i warn FEFE who is a big client of yours.
Problems still not solved takes already 2-3 days really horrible. They not responding on emails the support team. If they solve my problem not today i'm going to court and regulators.

Don't lie that everthing is fixed now!!!!! Still frozen!!!!!!!!!!!!

31 janvier 2026
Avis spontané
Logo de Toobit

Réponse de Toobit

Hi Mario, thank you for your feedback. We apologize for the frustration caused by the delay and the temporary restriction on your account. We follow strict compliance policies to ensure fairness and security for all users, which sometimes requires additional time for review.

We are writing to confirm that the restriction on your account has been fully lifted, and you can now proceed to withdraw your principal. We appreciate your patience while we completed the necessary checks.

We have also checked our backend systems and can confirm that the restriction on your account has been lifted. Please try the withdrawal operation again.

If you still experience any issue with withdrawing your funds, you can reach out to us directly at support@toobit.com so that we can investigate further. As always, we're here to help!

Noté 1 sur 5 étoiles

absolute scammers avoid at all cost!!!

absolute scammers avoid at all cost!!!

your typical withdrawal scam

29 janvier 2026
Avis spontané
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Réponse de Toobit

Hi digital express, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.

Could you share with us more details - including your email and your UID? We apologize for the inconvenience caused.

Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!

Noté 3 sur 5 étoiles

Toobit forfeited my profit without clear reason

I opened an account via an affiliate link, deposited 4000 USDT, and received the 800 USDT bonus as stated in the terms. I completed full KYC and traded according to the bonus requirements.

When I requested a withdrawal after more than 24 hours, only my original deposit was returned — the entire profit (2000 USDT) was forfeited. Customer support claimed it was due to my region being ineligible for the bonus. However:

- The link they provided lists only a few excluded countries, none of which include EU nations.
- I was able to register, complete KYC, receive the bonus, and trade freely.
- When I requested a list of ineligible countries, they refused to provide it.

The explanation referring to a “risk control check” is vague and non-specific, with no actionable details. This appears arbitrary and inconsistent with the published bonus terms.

I urge Toobit to provide a clear, written justification or to release the profits immediately. Until then, I cannot recommend this platform.

UI: 260343812

UPDATE:
Thank you for your response. However, I must formally dispute the claim that my account engaged in “batch transactions”. This allegation is factually incorrect.
My trading activity consisted of only three manual trades: 2 short positions on SOL and 1 short position on POPCAT.
There were no automated strategies, no bots, no scripts, no API trading, and no batch or bulk order placement of any kind. Each trade was placed manually and individually via the standard trading interface.
Given this, I request the following:
- A clear definition of “batch transactions” as applied to my case.
- Concrete evidence supporting your claim (timestamps, order IDs, logs, or any specific activity you believe constitutes a violation).
- The exact clause in your Risk Control Rules that explicitly classifies three manual trades as “batch transactions”.
At present, your explanation consists solely of a generic reference to internal risk control rules, without any demonstrable linkage to my actual trading behavior. This is not sufficient justification for the forfeiture of legitimately earned profits.
Unless you can provide specific, verifiable evidence that I violated a clearly defined rule, the confiscation of my profit remains unjustified and arbitrary.
I expect a detailed and transparent response.

UPDATE (Resolution):
Following further review and communication with Toobit, the lock on my account has been lifted and the issue has been resolved. I appreciate that the matter was ultimately addressed and corrected.

29 janvier 2026
Avis spontané
Logo de Toobit

Réponse de Toobit

Hi PsycheNova, thank you for your patience while we escalated this for a comprehensive secondary review.

Following this re-evaluation, we have lifted the restrictions on your account. You are now able to proceed with your withdrawal.

We apologize for the frustration caused by the initial risk assessments and the delay in resolving this matter. We appreciate you providing the additional details that helped us rectify the situation.

If you encounter any further issues during the withdrawal process, please let us know immediately. As always, we are available at support@toobit.com.

Noté 1 sur 5 étoiles

I have been given a 50 usdt bonus

I have been given a 50 usdt bonus, took 1 trade and lost 1 usdt, after that the bonus magicall disapeared, i sent emails to support but nothing changed, i will not use this platform ever again or even thinking putting my money there

After their reply i did send them to customer support a clear screenshot where it shows that there is no bonus available. - Looks like more cheating than wanting to help - Avoid this exchange for peace of mind - Thats my experience - If they resolve the issue i am happy to update it here -

28 janvier 2026
Avis spontané
Logo de Toobit

Réponse de Toobit

​Hi Dim Ar, thank you for bringing this to our attention. We understand the frustration of seeing a balance change unexpectedly.

​To clarify, when using a bonus for a trade, the remaining bonus amount is temporarily moved while the position is active and is automatically returned to your account once the position is closed.

​We apologize if this caused any confusion or if there was a delay in our email support. For more specific details on how these bonuses function, you can view our guide here: https://support.toobit.com/hc/en-us/articles/40564237627417

​If you still don't see the funds after closing your trades, please contact us at support@toobit.com so we can take a closer look at your specific transaction history. We are here to help.

Noté 2 sur 5 étoiles

Very Poor - Basic Customer Service!

As a UK resident, Toobit has been the most frustrating Crypto exchange I have ever used. My main reason for opening the account, was a referral from Coin Bureau, which I subscribe to & watch Guy & Nick regularly. However, despite so many reminders, they just kept emailing me in Vietnamese, - Why? Just makes no sense. When I said I will close my account if I do not receive an explanation & all they did is confirm account closure instructions. Clearly not interested in UK Customers. Shame as its a good platform with a very nice UI, but I've had enough now. If they can't action such a Basic instruction like, "please email me in English", then what hope is there for any decent level of customer service! The funds I was planning to transfer to Toobit won't be happening. Goodbye!

24 janvier 2026
Avis spontané
Logo de Toobit

Réponse de Toobit

Hi Anthony, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.

Could you share with us more details - including your email and your UID? We apologize for the inconvenience caused.

Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!

Noté 1 sur 5 étoiles

Account blocked and funds confiscated, even real deposit not returned (UID: 220324981)

I traded on Toobit for about one week without any issues. After that, I withdrew all available funds.

On 26.01.2026, I made a new real deposit of 780 USDT (UID: 220324981).
I executed only one futures trade, which resulted in a profit of +357 USDT.
My total balance became 1108 USDT.

When I requested a withdrawal, my account was immediately blocked.

Toobit support claims that my funds were confiscated because in the past my total withdrawals exceeded my total deposits. Based on this, they refuse to process the withdrawal.

What is most concerning is that they refuse to return even my latest real deposit of 780 USDT, which was made on the same day and is completely unrelated to any previous activity.

No clear explanation is provided, no specific rule is referenced, and no evidence of any violation is given.

I am not requesting bonus funds. I am requesting the return of my own deposited money.

This situation demonstrates a serious lack of transparency and extremely unfair handling of user funds.

I expect an official public response from Toobit and the return of my net deposit.

UPDATE
Thank you for your response.

However, I must formally dispute the statements made in your reply.

My account has successfully passed both Basic and Advanced KYC verification, which remains marked as Completed in my account. If my KYC documentation were “unauthorized,” it would not have passed verification, nor would my account retain active withdrawal limits.

You have also alleged a “connection to organized group trading,” yet you have provided no evidence, no transaction references, and no specific clause of your Terms of Service allegedly violated. General accusations without substantiation are not acceptable.

Regarding your claim that my historical withdrawals exceed my total deposits:
this does not justify withholding a specific, later deposit. On 26 January 2026, I deposited 779.99 USDT, which was accepted, credited, and used on your platform. Each deposit constitutes a separate obligation, and prior withdrawals do not negate your responsibility to return a verified user’s principal funds.

At this point, I am not requesting trading profits — only the return of my personal deposit.

I am still awaiting a formal written response via email with either:

confirmation of the return of my 779.99 USDT deposit, or documented evidence and the exact contractual basis for withholding it.

Until such clarification is provided, this issue remains unresolved.

FINAL UPDATE (resolved, but with serious concerns):

This case was resolved only after extreme persistence.

My account was restricted without clear legal justification.
For a long time, support hid behind vague phrases like “risk control,” “final decision,” and “please wait,” while refusing to cite any specific clause of the Terms of Service.

Despite:

full KYC completion,

transparent deposit history,

and previous successful trading and withdrawals,

I faced multiple refusals, repeated delays, and clear attempts to exhaust me into giving up — especially regarding my earned PnL.

At several stages, I was explicitly told that withdrawing profits was “impossible” and that the decision was “final.”
However, once I consistently demanded written explanations, legal grounds, and specific ToS references, the narrative changed.

After prolonged pressure and documentation of every step, Toobit eventually released:

my principal deposit, and

my full earned PnL, despite earlier refusals.

This outcome clearly demonstrates that users may initially be denied withdrawals even without proven violations, and that funds can be withheld unless the user is persistent, legally precise, and willing to escalate.

While my funds were ultimately returned, this experience was unnecessarily stressful, time-consuming, and opaque.
Users should be fully aware that recovering funds may require sustained pressure and should never accept vague “risk control” explanations without formal justification.

This update is posted to ensure transparency and to warn others of the real risks involved.

26 janvier 2026
Avis spontané
Logo de Toobit

Réponse de Toobit

Hi Ekaterina, thank you for the update.

We are pleased to confirm that this matter has been resolved and your funds have been successfully released.

As mentioned, your account (UID: 220324981) was flagged for high-risk activity, including the use of unauthorized KYC documentation and association with organized batch-trading behavior. Due to these violations, the account was limited to principal-only withdrawals.

We understand that the verification process can be rigorous. However, maintaining a secure trading environment requires strict adherence to our risk management protocols.

To provide better transparency regarding the specific trading behaviors and risk factors that trigger these reviews, we have previously published our detailed risk control policy.

You can read more about the specific behaviors that lead to these decisions here: https://support.toobit.com/hc/en-us/articles/41874893479833

Noté 3 sur 5 étoiles

I opened an account and completed KYC…

I opened an account and completed KYC verification. Then, a $50 bonus was credited to my account for use in futures trading. After that, I tried to withdraw the profits I had earned. However, my account was restricted. Live support (probably an AI chatbot) was never helpful. I was willing to do anything to prove I was a real person. Yet they blocked my withdrawal. You won't experience this at any other exchange. They never provide an explanation and arbitrarily block users. Until my issue is resolved, I will give one star everywhere. I will write about this everywhere. Everyone should see this terrible experience.

UID:857518744

Edit:
After my review on Trustpilot, my case was escalated for a manual review. The restriction on my account was lifted, and I was able to withdraw my funds successfully.

That said, the overall experience was still very stressful and disappointing. My account was initially restricted without a clear explanation, customer support responses were automated and unhelpful, and I only received proper assistance after posting a public review.

I appreciate that the issue was eventually resolved, but users should not have to escalate matters publicly to receive a fair and transparent review. The process should be clearer, faster, and handled properly through official support channels.

19 janvier 2026
Avis spontané
Logo de Toobit

Réponse de Toobit

Hi Furkan, thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the restriction on your account and the difficulties you faced with our support team.

We have escalated your case to our relevant personnel for a manual review. We are pleased to inform you that your account has been verified as normal, and the restriction has been fully lifted. You should now be able to access your funds and continue trading.

We appreciate your patience while we ensured the security of the account. As always, you are welcome to contact our support team via support@toobit.com if you have any further questions. We're here to help!

Noté 2 sur 5 étoiles

No trust platform!!

17 janvier 2026
Avis spontané
Logo de Toobit

Réponse de Toobit

Hi Tom, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.

Could you share with us more details as to how you felt we may have fallen short? We apologize for the inconvenience caused.

Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!

Noté 1 sur 5 étoiles

My account was restricted due to risk…



*My experience with Toobit:*

I was using Toobit normally, and I liked the platform at first. But then my account was suddenly restricted due to "Risk Control." I contacted support, and they told me it cannot be reversed. Now I cannot trade or even withdraw my own funds.

This has been a frustrating experience because I followed the rules and completed KYC. I only want to withdraw my money.

I hope Toobit will review my account again and allow me to withdraw my balance. That would really improve my experience.

Thank you.

30 décembre 2025
Avis spontané
Logo de Toobit

Réponse de Toobit

Hi Qudratullah Sarvari, thank you for sharing your feedback. We genuinely understand how frustrating it is to face account restrictions, especially when your goal is simply to withdraw your funds.

We have looked into your case carefully. Our priority is to maintain a fair trading environment for everyone, which is why our proprietary Bee-Safe stack monitors for specific patterns. In this instance, the system detected abnormal trading behavior that triggered these risk controls.

We would also like to clarify that our records show you were able to successfully withdraw a portion of your profits. However, the restrictions currently in place are necessary to protect the integrity of our promotions and exchange.

We know this is not the outcome you hoped for, but these measures are strictly enforced. You can read more about the specific behaviors that lead to these decisions here: https://support.toobit.com/hc/en-us/articles/41874893479833

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