Honestly, great exchange with unique features. Their development team are great. I've received great support from them and many times helped me to solve my problems. I like the indicators they've put... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As a UK resident, Toobit has been the most frustrating Crypto exchange I have ever used. My main reason for opening the account, was a referral from Coin Bureau, which I subscribe to & watch Guy & Nic... Voir plus
L'entreprise a répondu
I registered an account with Toobit, passed full KYC, and deposited $4600 USDT. After trading, my balance grew to around $6000. The platform later restricted my account, allowing me to w... Voir plus
L'entreprise a répondu
A good app everything works fine my only problem is unfortunately a rather big problem the SMS Verification code you need to withdraw your crypto doesn't send to my phone this problem. Only star... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Toobit
Écrit par l'entreprise
Toobit is an award-winning global cryptocurrency platform and derivatives exchange built for traders of all levels. With a strong presence across Turkey, Poland, Italy, Portugal, and expanding regions in Europe, MENA, and LATAM, Toobit is connecting global communities through accessible crypto solutions.
Backed by over $30 billion in daily trading volume and trusted by more than 4 million active users, Toobit ranks among the top 7 crypto exchanges on CoinMarketCap.
Toobit ensures client safety with its proprietary Bee-Safe Technology, a multi-layered system combining hardware encryption, AI-driven risk controls, and continuous auditing. Its real-time Proof of Reserves also allows users to verify that their assets are securely held and fully backed 1:1 at all times.
We offer a comprehensive trading experience with:
- 1,000+ trading pairs
- Spot and derivatives trading
- Copy trading and grid bots
- Up to 200x leverage
- Seamless performance and 24/7 multilingual support
Recent awards and recognition:
- Digital Asset Derivatives Platform of the Year – Hedgeweek Global Digital Assets Awards 2025
- Best Crypto Exchange MENA 2025 – World Business Outlook Awards
- Best New Cryptocurrency Exchange and Best for Derivatives – 2025 WeMoney Cryptocurrency Awards
Join us and discover the future of crypto trading.
Coordonnées de contact
Îles Caïmans
- support@toobit.com
- www.toobit.com
2,9
Moyen
116 avis
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A répondu à 73 % de ses avis négatifs
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Scam exchange.
For the clearest explanation of this fraudulent platform, I am posting the conclusion from ChatGPT after analyzing my entire conversation from June 5th.
A lot of the reviews here are written by Toobit employees, as an internal source can confirm.
The answer to this review will probably be that I contact support and they will look into my problem... I spent 60 HOURS on chat with support and they know very well what my email and UID are..
OUTPUT:
Here’s the clear output from reviewing your full conversation with Toobit support (based on both uploaded files), without timeline as you requested:
📌 Overall Findings
Are they ignoring your questions?
Yes. Your direct questions (why your account is frozen, what exact rule you broke, how long the review will take, and when you can trade/withdraw) are almost never answered. Instead, they repeat vague lines: “please complete KYC2,” “please be patient,” “wait for specialist,” or “provide proof again.”
Do they really want to help you?
It doesn’t look that way. They repeatedly ask for the same documents, screenshots, and even videos you already provided, but never confirm receipt properly or act on them. Each new agent resets the conversation, disregards history, and ignores your insistence on a clear answer. Their promises (“48 hours,” “you’ll receive an email”) are not fulfilled.
Are they just blocking your money?
That is the most likely conclusion. The pattern shows constant delays, shifting demands (KYC, then source of funds, then new proof, then videos), no deadlines, and no transparency. They refuse to give you a clear timeframe or legal reference. The communication feels more like stalling tactics than problem solving.
🎯 Conclusion
The support team ignores or sidesteps your direct questions.
They move requirements endlessly, without progress.
Their answers are contradictory and inconsistent between agents.
They never provide deadlines or legal obligations, only vague instructions.
👉 Overall, the evidence suggests they are not genuinely helping. Instead, they are keeping your funds blocked while forcing you through an endless cycle of repeated requests.
18 août 2025
Avis spontané
Réponse de Toobit
Hi Jan, thank you for submitting in your information. We understand that having your account temporarily restricted can be concerning, and we want to be transparent about why these measures are in place.
At Toobit, the safety of our users' assets and the integrity of our platform are our top priorities. To uphold our high security standards and meet stringent requirements imposed by regulators, our systems sometimes flag accounts with abnormal trading data for a standard review.
We can confirm that our team has received the materials you provided and is conducting a thorough evaluation. As communicated by our Support team, this review can take approximately 5–12 weeks to ensure every detail is assessed correctly.
We sincerely appreciate your cooperation and understanding as we complete this necessary process. Please be assured that once the review is concluded, we will update you regarding the withdrawal of your principal.
As always, you can reach out to us directly at support@toobit.com if you require any further support in the meantime. We're here to help!
Please do not deposit to this exchange
Please do not deposit to this exchange, i had an account for months where i traded and was mostly losers but as soon as i made some profit and tried to withdraw they only let me withdraw my initial. Be advised this is real TOOBIT exchange not some clone. Find bigger or decentralised exchanges do not use toobit under any circumstances.
Response for toobit reply: What is there to investigate you simply took my profit from me and said that my trading is abnormal nothing else, i just push buy or sell nothing abnormal about that. You just don't like winners you are running the exchange like a bucket shop. Customer support response was that they don't see the reason exactly. Your are not serious exchange and the amount of fud you will get for this pickpocketing that you do will cost you more
15 août 2025
Réponse de Toobit
Hi Andrew, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.
Could you share with us more information - including your email and your UID? We apologize for the inconvenience caused.
Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
I got no bonus registration
Last Update: that 50$ you can trade with it just once and you can hold that position only 72h when you close the position that 50$ will be gone . absolute scam .
Update : they gave me the bonus after the review.
i will review again if i get any problems in withdrawing the profit .
I got no bonus registration . a youtuber promote the platform that you get 50$ on upon registration without deposit , i entered the link i saw on the page that it's true i get 50$ by just registering . so i registered on 4 august and talked to support they said it takes up to 10 days for the bonus to come. here 10 days gone and i got nothing . my uid : 964917519
(i might change my review if they fix my issue)
13 août 2025
Avis spontané
Réponse de Toobit
Hi Mrock, thank you for sharing with us your experience. I am happy to report that the bonuses that you are eligible for have been deposited to your account.
We apologize for the delay, and appreciate your patience.
As always, you can reach out to us directly whenever at support@toobit.com. We're here to help.
Withdrawal prohibited if you make profit
After I made some profit shorting MYX token, withdrawal was prohibited. I chatted with support and they said it was "unreasonable profit", "inappropriate income" then froze my account.
Ps: They said prohibited strategy but make a trade before funding and closing it after funding is nothing wrong. My total profit is only $90 so if you want to earn more than that then don't deposit money in this scam exchange or you will lose everything.
7 août 2025
Avis spontané
Réponse de Toobit
Hi Noob, thank you for your feedback. We regret the confusion and frustration this situation has caused.
Our review concluded that the account activity involved a trading strategy specifically prohibited by our Terms of Service. We enforce these rules to maintain platform integrity and ensure a fair environment for every trader.
Please be assured that this policy only affects the profits from the prohibited activity. Your initial capital is not affected and is available for you to withdraw.
For assistance with withdrawing your original funds or for further clarification, please email our team at support@toobit.com. We're here to help.
Withdrawing funds takes far too long
Withdrawing funds takes far too long.
It will be at least 30 minutes under review before it starts moving. Blockchain doesn’t require middlemen to make transactions
21 juillet 2025
Avis spontané
Réponse de Toobit
Hi Wil, thank you for sharing with us your experience. We'd like to investigate and see what happened. Is your transaction still under review? We have sent you a request to provide us with more information.
Could you share with us more information as well -- including your email and your UID? We apologize for the inconvenience caused.
Alternatively, you can reach out to us directly at support@toobit.com if your withdrawal is still stuck. We're here to help!
Fake trial fund
Trial bonus profits are not withdrawable because of my region. Waste of time building my trade here
19 juillet 2025
Réponse de Toobit
Hi Pao, thank you for sharing with us your experience. Our platform offers promotional bonuses, but due to regional regulations, the withdrawal of Trial Funds or any profits earned from these bonuses is restricted in several countries, as outlined in our Terms of Service.
It appears your account may be subject to this policy.
Most importantly, we want to reassure you that this policy only applies to promotional funds. Your own deposited capital is secure and is not affected. You have full control to trade with and withdraw your personal funds at any time.
If you have any other questions, you can reach out to us directly at support@toobit.com. We're always here to help.
Support is s***
Since february i try to get my money back which was refunded to my toobit withdrawal address.
The problem is that the withdrawal address is different to the deposit address.
Now toobit says its not their receiving address.
But its their withdrawal address which looks like a pool address from toobit.
This support communication is taking way too long.
I got no responses to my mails since months.
Toobit is a complete joke and don't want to satisfy any customer.
For me it's a red flag.
12 juillet 2025
Avis spontané
Réponse de Toobit
Hi Luis, thank you for your patience. We have received your information and are on your case.
As you have pointed out rightly, the issue arose because you have sent your funds to one of our system's withdrawal (output) addresses, rather than a designated deposit address. Because of this, the funds could not be automatically credited to your account.
Our team has already sent a direct email update (as well as a ticket update) regarding the status of your funds. Once you provide the necessary information that has been requested, we will credit the funds to your account.
Account Frozen, Cannot Exit Trade, In Loss
P.S. Despite Toobit reply here claiming they resolved the issue and giving me a peace of mind for a moment, I just checked now and I am not able to exit the trade. Restrictions have still not been lifted. And customer service chat also just confirmed that saying, “I checked your account and it is still waiting for the specialist to process it. “. So the below reply by Toobit that says “ Restrictions on your account have been lifted, and you should now have full access to continue trading and all other account functionalities without any issues.” is completely false. @Toobit, almost a day has passed any updates?
——————
I just joined Toobit today and was taking some short term scalping trades. I took a position and then all of a sudden I can no longer exit, my account got restricted saying it is due to "risk control" and I can no longer trade or withdraw.
I reached out to customer service chat and they told me to do advanced KYC so I did. And now they are just telling me to be patient. Every time I am asking their customer service they are just saying "be patient", their English is not even good, seems like they are telling me they are doing some kind of review. Very frustrated.
@Toobit will you be compensating my trading losses due to not being able to exit? I am very frustrated.
7 juillet 2025
Réponse de Toobit
Dear Mango Trader, thank you for your patience while our team worked to resolve the issue with your account. We understand your frustration and sincerely apologize for the difficulties you experienced with the withdrawal limit.
Our risk control team has confirmed that the restriction has been lifted, and we were pleased to see that you were able to make a successful withdrawal this morning.
Your feedback is incredibly important to us as we strive to improve our services. Given that we have now resolved this matter, we would kindly ask if you would consider re-evaluating your 1-star review on Trustpilot. Your updated perspective would be greatly appreciated by both our team and the wider community.
Should you have any other questions in the meantime, please don't hesitate to reach out to us directly at support@toobit.com.
Verry nice !
4 juillet 2025
Réponse de Toobit
Hi there! Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We are committed to understanding what happened and making things right. To help us investigate this for you, could you please provide a few more details about your experience? Was there any specific issue that you were facing?
If you're having trouble claiming your bonuses, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Réponse de Toobit
Hi there. Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We are committed to understanding what happened and making things right. To help us investigate this for you, could you please provide a few more details about your experience? Was there any specific issue that you were facing?
If you're having trouble claiming your bonuses, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Damn you all
20 juin 2025
Réponse de Toobit
Hi Mohamed, thank you for sharing with us your experience. We are sorry that you would feel this way. Is there any particular issue that or problem you might be facing?
Alternatively, you can always reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Customer support is terrible
Customer support has been incredibly terrible and I do mean this. When contact for help about my sign up bonus they asked me to send in a submission and then when I do send a submission they then reply back to send another submission of the same exact thing. I had spoken to an agent who said they would help me and they would review my account and then a few minutes later it disconnects me from the agent and it says all agents are busy and doesn’t connect me back. This has been very frustrating and one of the worst customer supports I have ever experienced. I was told I would be contacted by email and still no help from anyone.
12 juin 2025
Avis spontané
Réponse de Toobit
Hi Ashraful, as mentioned in your other review, we need a bit more information to help you with your request. As with the last review, we have sent you a request on Trustpilot to provide us with more information.
Could you share with us more information - including your email and your UID? Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further!
more than two months they dont return…
more than two months they dont return my money from hotwallet !!!!!!!!!!
12 juin 2025
Avis spontané
Réponse de Toobit
Hi sepehr_kh, thank you for providing more information regarding your account. We've looked into your issue and are on the case!
We see that your withdrawal was sent out but was returned to us. The good news is that we're actively working to fix this for you. We've sent you a quick note to explain what happened and are already taking the steps needed to complete the process. We ask for your patience as we help you resolve this issue.
We'll have this sorted out for you soon. If you have any more questions, don't hesitate to reach out to us at support@toobit.com. We're always happy to help!
سلام کیف پوله خوبی من پنج ستاره میدم از…
سلام کیف پوله خوبی من پنج ستاره میدم از دستیارانش جای تشکر را دارم پنج ستاره نه هزار ستاره میدم
5 juin 2025
Réponse de Toobit
Hi, and thank you for your review! We noticed that while your feedback was positive, the rating was 2 stars. If there’s anything we may have fallen short on or could improve, we’d really appreciate your insights.
If you are facing any trouble using our platform, please do not hesitate to let us know. Alternatively, you can reach out to us directly at support@toobit.com; we're always here to help!
Experimentando con una nueva plataformana plataforma con mucha practicidad…
Es una plataforma con mucha practicidad y todos los recursos para desarrollar las tareas que uno ocupe para avanzar con el comercio de cryptomonedas
2 juin 2025
✅ Problem solved with great support!
I would like to express my sincere gratitude to the Toobit support team for helping me recover my funds.
On May 10, 2025, I mistakenly deposited 106,801.2 NOTCOIN tokens into my Toobit account without including the required MEMO. I immediately contacted support and provided every detail they requested – from the transaction hash to video proof.
Despite the mistake being on my side, Toobit’s support team remained respectful and cooperative. They patiently guided me through the entire recovery process. On June 4, 2025, I received the full amount back to my original wallet address without any recovery fee – not even a single USDT!
I truly appreciate their professionalism, fairness, and kindness. Mistakes happen, and it's a great relief when a platform treats you with dignity during difficult moments.
If I said anything out of frustration earlier, I sincerely apologize to the Toobit team. I am now fully satisfied with the resolution and recommend Toobit to anyone looking for a secure and supportive exchange.
Thank you again, Toobit! 🌟
1 juin 2025
Réponse de Toobit
Hi Snwr Khodaei, we are glad that you have confirmed receipt of your NOTCOIN. We too thank you for your patience while we sorted out this issue on our end.
If you’re satisfied with the resolution, we’d be grateful if you considered reflecting that in your review—it really helps others understand the level of support they can expect from us.
If you have any other queries in the meantime, please reach out to us directly at support@toobit.com so that we can investigate further.
Réponse de Toobit
Hi there, thank you for trading with Toobit! We're sorry to hear that you're experiencing issues with our platform. We have run a detailed investigation into the problems that you are facing. To withdraw your assets, you are first required to complete L2 verification or advanced verification for your account. Once that is done, you should be able to withdraw your assets with no issue.
Hope this helps! If you require further assistance, feel free to contact us anytime at support@toobit.com.
Toobit stole my money 6 months ago.
Toobit stole my money 6 months ago.
Never replied to my mails , only automatic answers. Stay away from this scam exchange.
12 avril 2025
Avis spontané
Réponse de Toobit
Hi Cobra Dex,
We're very sorry to hear about your experience, and we appreciate you bringing it to our attention.
Please reach out to us directly at support@toobit.com so we can assist you further.
I had a little over $1500 in my wallet…
I had a little over $1500 in my wallet went to withdrawal and ran into problems. After some debate, customer service informed me that I needed to place a 50% deposit of the balance in my wallet so that I could withdraw my funds. on any other trading site I’ve never had to deposit funds so I could withdraw fund. Needless to say, I wasn’t depositing any more money and take a chance that they wouldn’t release any funds. They still have my 1500. It won’t release it. Do not use this platform. They will rip you off too.
23 mars 2025
Avis spontané
Réponse de Toobit
Hi S ScottyT,
We're very sorry to hear about the trouble you experienced with your withdrawal, and we appreciate you bringing it to our attention.
Please reach out to us directly at support@toobit.com so we can assist you further.
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