Can't fault them at all boughtva garage door lock for new door,arrived fast in perfect condition,was not easy to find at defent price until I found toolchimp.
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Lisez les avis des autres
Excellent productt at the right price! I've seen plenty of these tressles all over the internet, but Toolchimp were the cheapest and British based.
A dodgy business. Try to avoid at all cost. I have ordered an item that was listed as it's in stock. Turned out to be a complete lie and now they won't even refund me! This i... Voir plus
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Voir plus
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur d'outils pneumatiques
Écrit par l'entreprise
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Coordonnées de contact
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Royaume-Uni
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Bien
2 k avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Order placed 4 weeks ago for next day…
Order placed 4 weeks ago for next day delivery . Waited in 6 times for delivery as instructed by a text message, nothing arrived. Contacted you several times and you dont reply. Order finally arrived on 8th Dec but half of it was missing. When I called I was told you will call back in 10 min but you didn't. When I called again Matt promised a refund. No refund so I called again the next day. Jason promised a refund and someone would collect the spade the next day. My mum waited in and they never arrived. I still havent had a refund. Tried to contact via website, email, whatsapp. No reply. Trading standards are now involved.
17 novembre 2025
Avis spontané
Réponse de ToolChimp
Thank you for your feedback, and we sincerely apologise for the delays and frustration you have experienced.
We believe that Jason has now contacted you directly to resolve this matter correctly. We are committed to ensuring the refund is processed and the missing item collected as promised. Your experience is not reflective of the service we aim to provide, and we appreciate your patience while we work to make this right.
I was sent damaged product not once but…
I was sent damaged product not once but twice! The company should've checked products before they left the warehouse. Poor customer service and follow up too. Had to chase the company for return and also for refund. Will avoid this company in the future.
15 octobre 2025
Avis spontané
Réponse de ToolChimp
We are very sorry to hear of your experience and that you received damaged items more than once. We fully appreciate how disappointing and inconvenient this must have been. We have investigated this with our couriers, and unfortunately the damage was not brought to our attention until you reported it to us. Please accept our sincere apologies.
This is certainly not the standard of service we aim to provide, and your comments have been passed to the relevant teams so we can improve both our processes and communication.
Thank you for taking the time to share your feedback, and again, we truly apologise for the frustration caused.
Réponse de ToolChimp
Thank you for your kind feedback.
We’re delighted to hear you were pleased with the service and really appreciate the recommendation. We look forward to assisting you again in the future.
Disappointing
Saw what I wanted on Amazon sold by this company so checked shipping policy DPD for all standard orders, great have frequent deliveries from them. Placed order, despatched with DX freight!!! They have always failed to deliver preferring to hold at depot till you give up. 6 days still held at depot and I gave up requested refund and reordered from a proper tool company. Came within 36hrs. Such poor service for the sake of a few pounds on a real delivery company. 10 days wasted, and still waiting for refund to hit my bank even though it as been authorised.
5 décembre 2025
Avis spontané
Réponse de ToolChimp
Thank you for taking the time to leave your feedback.
We’re very sorry for the frustration and inconvenience caused by the delivery issues you experienced.
We have since spoken directly with the courier regarding this matter and have raised a formal investigation to understand why the delivery was not completed as expected. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Your refund has been authorised and has been processed; depending on your bank, it may take a few working days to appear back in your account. We understand how disappointing this experience has been and regret the time wasted as a result.
Thank you again for your feedback, which helps us review and improve our delivery arrangements moving forward.
Great service from toolchimp shame DPD…
Great service from toolchimp shame DPD were early with their delivery:(
5 décembre 2025
Réponse de ToolChimp
Thank you for your feedback.
We’re pleased to hear you were happy with the service from ToolChimp. We’re sorry that the delivery timing wasn’t ideal on this occasion and appreciate your understanding. Thank you for choosing us, and we hope to be of service again in the future.
Good selection and what I wanted
Good selection and what I wanted, specifically a 8 rung ladder. Good price and arrived promptly.
30 novembre 2025
Réponse de ToolChimp
Thank you for your review.
We’re glad to hear you found exactly what you were looking for and that the ladder was well priced and delivered promptly. We appreciate your feedback and look forward to serving you again in the future.
Got in touch and everything on time and…
Got in touch and everything on time and great condition
2 décembre 2025
Réponse de ToolChimp
Thank you for your review.
We’re pleased to hear that everything arrived on time and in great condition, and that you were happy with the communication. We really appreciate your feedback and look forward to assisting you again.
Thought this was a scam
Thought this was a scam. But soooo wrong. Super fast delivery and excellent quality. My new go to, for tools. Well done guys keep up the good work 👏 🙌 👍
2 décembre 2025
Réponse de ToolChimp
Thank you very much for your review.
We’re delighted to hear that we exceeded your expectations and that you were pleased with the delivery speed and product quality. Your kind words and support mean a lot to us, and we look forward to being your go-to for tools. Thanks again, and we’ll keep up the good work!
Excellent service and excellent prices
2 décembre 2025
Réponse de ToolChimp
Thank you for your feedback.
We’re delighted to hear you were happy with both our service and pricing. We really appreciate your support and look forward to serving you again.
Had an impact
Works well
Came on time
Also happy with the fat max stapler for a fiver bonus
29 novembre 2025
Réponse de ToolChimp
Thank you for your feedback, we’re delighted to hear that everything arrived on time and is working well for you. It’s great to know you’re also pleased with the FatMax stapler, especially as a bonus purchase. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Fast delivery,great price.
24 novembre 2025
Réponse de ToolChimp
Thank you for your review! We’re delighted to hear that you were pleased with the fast delivery and great price. We appreciate your feedback and look forward to serving you again.
Amazing service .These tools were a…
Amazing service .These tools were a christmas present for my Grand Son, so he will be very please.
First class item and amazing delivery and price
29 novembre 2025
Réponse de ToolChimp
Thank you so much for your wonderful review. We’re delighted to hear that everything arrived quickly and that you’re pleased with the quality and price. It’s lovely to know the tools will be a Christmas gift for your grandson, we hope he enjoys them!
We truly appreciate your kind feedback and look forward to serving you again.
Found this great tool
Found this when looking for a dust collection box for a similar model and found the offer price irresistible.
Post and packaging was reasonable and delivery spam great.
It was my first time using toolchimp and am very satisfied with the product and service.
21 novembre 2025
Réponse de ToolChimp
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the offer price appealing and that the postage, packaging, and delivery all met your expectations. It’s great to know that your first experience with ToolChimp has been a positive one and that you’re satisfied with both the product and our service.
We truly appreciate your review and hope to welcome you back again soon.
Delivery issues
Firstly it wasn’t delivered when I was told and I was told it was because no-one was in, which was incorrect. Today it has been delivered when no-one was in and left in the porch, which was fine. However … the ends of the box had not been secured and the lines of staples had slipped out and separated and broken into runs of leds than an inch long and in some cases only 4 staples! Loading the stapler is going to be a nightmare 😡😕
26 novembre 2025
Réponse de ToolChimp
Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced with your delivery. The service provided by the courier clearly hasn’t been acceptable, and I completely understand your frustration.
It’s disappointing to hear that the initial delivery attempt was incorrectly marked as “no one home,” and then the parcel was left without prior notice on a later attempt. Additionally, the condition of the box and the damaged staple strips are certainly not up to standard. This is not the experience we want any of our customers to have.
Please accept our sincere apologies for the inconvenience this has caused. If you could contact us directly, we will be happy to arrange a replacement or discuss the best way to resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble caused.
Good quality,cheap and fast delivery
26 novembre 2025
Réponse de ToolChimp
Thank you for your great review! We're delighted to hear you’re pleased with the quality, price, and fast delivery. We really appreciate your feedback and hope to serve you again soon.
Réponse de ToolChimp
Thank you for your review.
We’re delighted to hear you were happy with the pricing and the speed of delivery. We really appreciate your feedback and look forward to serving you again.
Good quality goods but shame about delivery
Well it didn't come the day it said it would so waited in all day for nothing not sure why they give a delivery date if there not sure when it's coming and tracking it wouldn't work shame because when goods did turn up they were good quality but they also didn't respond to emails
21 novembre 2025
Réponse de ToolChimp
Thank you for taking the time to leave your feedback.
We’re very sorry that the courier did not deliver on the stated date and that this caused you to wait in unnecessarily, we understand how frustrating that is. Unfortunately, delivery times are provided by the courier, but we fully appreciate the inconvenience when they are not met.
We’re also sorry to hear about the issues with tracking and the lack of response to your emails, which is not the experience we aim to provide. We’re pleased that the goods themselves met your expectations, but we regret that the delivery and communication fell short.
Your comments have been noted and will be used to help us improve both our courier arrangements and our customer communication going forward. Thank you for bringing this to our attention.
Réponse de ToolChimp
Thank you for your feedback.
We’re pleased to hear that your order arrived quickly and in perfect condition. We appreciate your support and look forward to serving you again.
Can’t give much of a review as I’m…
Can’t give much of a review as I’m still waiting. Only 4 days late at mo. And we are meant to stay in all day for the delivery. Change the delivery company might be a good idea
Delivery turned up 5 days late , just dropped over the gate and left . So no need to stay in
Product was sound, good price. Happy
Delivery though shocking, good job it didn’t rain that day mmm no it poured down
25 novembre 2025
Réponse de ToolChimp
Thank you for your feedback.
We’re very sorry that your delivery has been delayed and that you’ve had to wait in unnecessarily. We understand how frustrating this must be and sincerely apologise for the inconvenience caused.
We have noted your comments regarding the courier and will review our delivery arrangements to help prevent this happening in the future. Thank you for your patience, and we hope the items arrive very soon.
Visited the warehouse Friday and supper…
My husband visited the warehouse Friday and supper pleased, value for money and the guy was supper helpful 5* review and will use again.
28 novembre 2025
Avis spontané
Réponse de ToolChimp
Thank you for your review.
We’re delighted to hear that your husband had a positive experience at our warehouse and found our team helpful. We really appreciate your kind words and 5⭐ rating, and we look forward to serving you again.
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