TOTM Avis 150

TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I absolutely love TOTM pads and I only wish they could be a little bit more affordable so my teenager could also use them. We both suffer from heavy long lasting periods so sadly I cannot afford payin... Voir plus

Noté 5 sur 5 étoiles

second time doing a big order as i cant find them in the shops anymore. i like the thin cotton liners, please dont stop making them!

Noté 5 sur 5 étoiles

I started using TOTM Non Applicator tampons a few months ago and I am so pleased with their comfort and feel. Unlike other eco conscious products that I have tried before, I feel very protected w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent product, great company. Been using TOTM for years now. I won't ever go back to plastic pads or tampons again. Not only for the environment, but TOTM are so much more comfortable and... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'articles de toilette
  2. Fabricant de biens de grande consommation
  3. Boutique de santé et beauté
  4. Grossiste en articles d'hygiène
  5. Organisation féminine

Écrit par l'entreprise

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

150 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Noté 5 sur 5 étoiles

Thank you for a great product ❤️

Just wanted to say thanks for making a great product. I know some people make comments about you should use cups etc but it's not always possible. A few months ago I had a missed miscarriage, and then more recently an evacuation due to complications. During this time I was not allowed to use anything that is inserted, had to use pads. Sometimes for weeks at a time due to monitoring blood loss (difficult with reusables!)/waiting for unpredictable blood loss. Your pads are so comfortable and I had no issues with smell/sweatyness/dryness etc - I ran out at one point and had a couple of days using one of the main non-sustainable brands... wow, terrible! Worlds apart!
So thank you and I just wanted to share a scenario where your product was really important and helped me greatly.

17 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

The Very Best

I absolutely adore the TOTM products. Not only are the products 100% sustainable, eco-friendly, recyclable, biodegradable, made from organic cotton, but they are also made with the best care possible. TOTM also have a wide range of products available from different sizes of pads, to liners, tampons, menstrural cups and accessories. I love their ethos and their constant advocacy to make the world more period powerful, whilst being completely planet friendly. They spread lots of awareness about periods and how to be kinder to your vagina. The products are unfragranced and very comfortable. I, personally, have very sensitive skin and a lot of regular sanitary products have always bothered me, made my bleeding period very painful and my body reacted negatively to the toxic products. However, ever since I've made the switch, I haven't looked back. These are the best products and I highly recommend!

13 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

Really good products, reasonably priced and super eco friendly packaging. I love that you don’t have to have a subscription if you don’t want one. I’ve only contacted their customer service twice, but when I have it has been exceptional.

12 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

I love TOTM!

I love TOTM sanitary pads and liners. I was initially attracted by how ethical and eco friendly the company are but then when I tried the pads, I was so impressed with how comfortable and leak proof they are! I have very heavy periods and I couldn’t understand how good they are at not leaking without having any plastic like mainstream pads but these are incredible! No leaks overnight which is amazing.
I had an issue with my account and payment but the customer service team were so helpful and sorted a refund to my account very quickly.
So impressed with both the sanitary pads and the company

14 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing products

I received a sample box in a book subscription box that I subscribe to and decided I had to buy myself some pads and liners. The delivery was quick and when I was sent the wrong item the customer service team responded very quickly and I received the right product a few days after which I was very impressed with! The pads and liners are so soft, so much better than brands like Always and I'm very pleased I can limit my waste.

24 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Great product and top customer service!

I received nothing short of absolutely amazing customer service from Totm, particularly Brooke. She is a credit to the company and went above and beyond in our exchange. My issue was dealt with promptly, and now that I have the right size menstrual cup, the product is great and easy to use (you get used to it after a few tries!). I would recommend the Totm menstrual cups, not only for the high quality and comfortable product, but for the outstanding customer service too.

12 mars 2021
Avis spontané
Noté 2 sur 5 étoiles

Disappointing applicator...

I really wanted to use a product that was green and organic so swapped from my usual cardboard applicator tampons to these ones. Sadly, I found them extremely difficult to use...the inner tube would not move before buckling and bending, meaning I had to try with another. Very wasteful and honestly not very green. Also they don't seem to 'swell' with heavy flow like other brands do, so had leakage. Very disappointed as I've bought 3 packs (R, S + SP) to try and feel I've wasted my money. Only positive was that the postage experience was faultless with recyclable packaging too

28 janvier 2021
Avis spontané
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Réponse de TOTM

Hi Sarah,

Thanks for taking the time to leave us a review.

I’m really sorry you’ve experienced this issue ☹

I'm surprised you found an issue with the absorbency - our tampons conform the industry standards. The absorbencies are as follows : Light <6g, Medium 6-9g, Super 9-12g & Super Plus 12-15g

The applicator tampons can be trickier to use due to the material used. We use carboard to avoid using any kind of plastics :S There is a punched hole through the applicator tubes to stop them sliding into each other during transit, you need to twist the tubes to unlock the applicator which makes insertion much easier.

Could you possibly email me the LOT number printed on the wrapper of the tampon to customercare@totm.com? I’d like to send it to our quality team to investigate.

I'd also really like to send you some replacement products.

Best wishes,
Brooke

Noté 5 sur 5 étoiles

Amazing products + service

I've purchased pads and menstrual cups from this company. Every product I've received has been fab. In cases where something has gone wrong (i.e. a missing order or a cup breaking), I've contacted them and been met with customer service that is second to none. No questions asked, replacements are sent, sometimes even with same-day delivery if you can catch them early enough. Special shoutout to Brooke on the site live chat for being super friendly, personal, and for putting a smile on my face.

27 janvier 2021
Avis spontané
Noté 2 sur 5 étoiles

Real issues with applicator

I really liked the idea of these products but the tampon applicators are so difficult to use! The smaller tube gets stuck inside the outer tube and sometimes I have to throw them away as I just can not push the applicator. I've never spent so long trying to apply a tampon! After a while the cardboard bends as it is quite flimsy. I actually really studied the applicator to try and understand what the issue is and there are 2 small holes which I think wedge the outer and inner tube together. Anyway, I am disappointed as wanted to like these but just unable to use them :/

The liner pads were quite good as I am allergic to other products but not to these.

13 décembre 2020
Avis spontané
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Réponse de TOTM

Hi Gem,

Thanks for taking the time to leave us a review.

I’m really sorry you’ve experienced this issue ☹ The applicator tampons can be trickier to use due to the material used. We use carboard to avoid using any kind of plastics :S There is a punched hole through the applicator tubes to stop them sliding into each other during transit, you need to twist the tubes to unlock the applicator which makes insertion much easier.

Could you possibly email me the LOT number printed on the wrapper of the tampon to customercare@totm.com? I’d like to send it to our quality team to investigate.

I'd also really like to send you some replacement products.

Best wishes,
Brooke

Noté 2 sur 5 étoiles

Broken tampon strings and late deliveries

I loved the tampons when I first used them. However, the service has been late pretty much every month since the initial deliveries.

It means that I have lots of packs built up. I tried to cancel deliveries but they still arrived.

One disturbing thing that has happened twice with their super plus range is the string has fully come away from the tampon leaving me no choice but to pull it out myself which is pretty stressful.

I didn’t mind the first time as it could have been once off but twice is too much and makes me a little nervous of the product.

I love them concept but the logistics and product let itself down.

I will be cancelling my order and opting for pharmacy organic options.

25 novembre 2020
Avis spontané
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Réponse de TOTM

Hi Julie,

I'm very sorry to hear this. I haven't had the chance to talk to you personally so it is difficult to determine what happened with the little evidence that is available. I want to reassure you that our products undergo the highest level of testing by our team. Our products are manufactured in an FDA regulated and EU certified facility which is ISO compliant to ensure consistent quality. Various safety tests are carried out at the point of manufacture to ensure situations like this do not occur.

With regards to deliveries, I'm sorry to hear your orders were arriving late. International deliveries do tend to take longer than orders delivered within the UK. Royal Mail are also experiencing delays due to the pressures COVID is causing, which is sadly unavoidable.

I have followed this response up with a separate email, which hopefully you have received by now.

Best wishes, Brooke.

Noté 5 sur 5 étoiles

No leaks with a TOTM menstrual cup

I recently switched to a TOTM menstrual cup from a Mooncup. I'm 46 with heavy flow, the mooncup continually leaked!!! TOTM Size 3 is amazing, no leaks, better seal due to larger holes. An all together different experience of a menstrual cup...and don't get me wrong I persevered for 6 months with the mooncup

2 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

It feels really good to do something…

It feels really good to do something great for the environment and also support a brand like this. these products are just as great as the ones that many people unfortunately buy (90% plastic🙄) but they are completely plastic free and biodegradable! More women need to explore these products and read about the damage plastic products are doing to our environment! I won’t go back to plastic period products again. Prices are good and the products are also fragrance free (some ladies like myself become irritated by fragranced products). a big thumbs up from me! 🙂

21 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Wide range of products

Good quality and well packaged products. The points reward system is a great bonus. As a subscriber it would be useful to have an automated message/email a few days before my next order is due so that I can edit the products or delay the order for a later date.

21 août 2020
Avis spontané
Noté 5 sur 5 étoiles

Quality products, super fast shipping

A great place to buy clean period products! Also lots of helpful information on their website and social channels about how to use products and providing info on women's health.

Every time I've ordered, the products have been dispatched within an hour or two of placing - they arrive quickly and in lovely colourful boxes.

21 août 2020
Avis spontané
Noté 4 sur 5 étoiles

The pads are amazing but...

The pads are amazing, I have a medium to heavy flow. However, definitely very expensive its £3.30 for only 9 bads and I have found cheaper options for less with more in a box.

19 août 2020
Avis spontané
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Réponse de TOTM

Hi Joanna, T

Thanks so much for your review. I'm really pleased you found the pads amazing!

With regards to cost, the reason they are more expensive is because organic cotton is more expensive to farm - it is more labour intensive than conventional cotton because it is done using different methods, without the use of chemical defoliation aids. We only use 100% certified organic cotton, no woodpulp or synthetic fibres, like other brands. In addition to this, we make sure that the farmers are also paid fairly. We do offer free postage on 2 items or more which is factored into the cost and, we also offer a subscription service with no contractual agreement or hidden costs. You can earn points with each order which you can then use as vouchers against your subscription, along with other subscriber perks :) I'm really pleased that overall you felt the pads were amazing, that's really great to hear! Thanks again, Brooke x

Noté 5 sur 5 étoiles

Highly recommend

I'm very happy with the service and product. The subscription service is easy to manage and the liners do what they're supposed to and don't disintigrate like some other organic ones I've tried before.
The health and eco credentials are great too: organic, chemical free and plastic free.

7 août 2020
Avis spontané
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Réponse de TOTM

Hi Victoria, thank you so much for such a lovely review :) Best wishes, Brooke x

Noté 4 sur 5 étoiles

The customer service is amazing

The customer service is amazing. They are really hear to help! Always, working to improve themselves and the quality of the product.

28 juillet 2020
Avis spontané
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Réponse de TOTM

Hi Jamila! Thank you so much for taking the time to leave us a review SO pleased your happy with the service. That makes us happy :D Best wishes, Brooke x

Noté 5 sur 5 étoiles

The best!

I can't believe I haven't invested in TOTM products before. I tried the menstrual cup after hearing really good things about it. I have tried other menstrual cups before and found them extremely uncomfortable and very hard to put in. I am so glad I tried this one - it is like period heaven!
And then - as if excellent products weren't enough, the customer experience is amazing too!
From the packaging, to the tips on the website, to the excellent customer service I received.
Thank you so much TOTM.

28 juillet 2020
Avis spontané
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Réponse de TOTM

Hi Ellie, thank you SO much for leaving such a fab review! So lovely to hear your comments. I'm so pleased you're enjoying TOTM. I love the cup too! It's so much softer & comfortable :) Thanks again, have a lovely day! Best wishes, Brooke x

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