Sold an item that wasn’t actually in stock. No communication. No apology until I chased repeatedly. Then, after requesting a refund on Thursday, I was told it hadn’t been processed until today (Monday... Voir plus
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Lisez les avis des autres
Absolute scam site DO NOT ORDER, have ordered two one through designer bathroom store and the other through trade plumbing not realizing they were the same company. Was desperate for this specific sin... Voir plus
Avoid this company and it's sister company Designer Bathrooms Store. They fail on all counts once they receive an order and your hard earned cash No delivery time given on ordered goods. Customer... Voir plus
Ordered items for a shower room, was informed immediately that some items were out of stock and there would be a delay, was informed by voicemail and email. Items received by haulage company, se... Voir plus
À propos de l'entreprise
- Rénovateur de salle de bains
- aussi dans
- Fournisseur de chauffage
- Fournisseur de chauffe-eau
- Magasin de matériel de plomberie
- Magasin de radiateurs
- Plombier
À propos de clayton Horsnell
Écrit par l'entreprise
Welcome to our world of bathroom and heating solutions, where trade prices meet public convenience!
At TradePlumbing.co.uk, we're your go-to supplier for top-quality products at unbeatable rates. Specializing in heated towel rails, electric towel rails, designer towel rails, designer central heating radiators, shower enclosures, and bathroom suites, we bring you the finest selection to elevate your space.
We're not just about products, we're about experiences. With a firm belief in delivering excellence, we pair our fantastic products with unparalleled customer service and support. Explore our range today and discover the perfect blend of quality, affordability, and style for your home. We believe in offering a fantastic product backed up with the very best customer service and support.
Transform your bathroom into a sanctuary with TradePlumbing.co.uk. Shop now for the best deals and elevate your space with ease!
Coordonnées de contact
Unit 6 Corporation Yard, 2a Harwich Road, CO4 3BN, Colchester, Royaume-Uni
- 0344 504 4499
- sales@tradeplumbing.co.uk
- www.tradeplumbing.co.uk
2,0
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2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Outstanding Service
The first radiator I ordered went out of stock. The company contacted me promptly and went out of their way to offer a suitable replacement at the same cost as my initial order. The radiator was damaged on delivery. I contacted customer service and a replacement radiator was delivered today on the 3rd working day after my contact. Service throughout was helpful, friendly and professional. I would definitely use this company again and wouldn't hesitate to recommend to friends and family.
27 novembre 2023
Avis spontané
Réponse de clayton Horsnell
Hi Janice,
Thank you so much for taking the time to share your experience with us on Trustpilot! We are thrilled to hear your kind words and greatly appreciate your feedback.
We sincerely apologize for any inconvenience caused by the initial stock issue and the subsequent damage to the first radiator. However, we're delighted that our team was able to promptly address the situation and provide you with a suitable replacement. Ensuring a smooth and positive experience for our customers is always our top priority.
Your words about our helpful, friendly, and professional service mean a lot to us. We are glad to have had the opportunity to assist you, and we truly value your trust in our company.
If you ever have further questions, need assistance, or decide to make another purchase in the future, please don't hesitate to reach out. We look forward to serving you again.
Thank you for choosing us, and we appreciate your recommendation to friends and family!
Warm regards,
Customer Services
Outstanding support team and lovely people as well…
Reading previous bad reviews is totally different from my experience. The service I had was outstanding and if I needed a product stocked by TradePlumbing, I'd order with no hesitation. I wonder if the problem is people who are dissatisfied are more motivated to write than satisfied customers.
The radiator I bought had a manufacturing fault. The manufacturer tried to blame it on me or my plumber. The support team at TradePlumbing sorted it, probably with a lot of robust discussion with the manufacturer! The team was friendly throughout, reassuring and kept me informed at every step. Lovely friendly team of two.
They saved ma a lot of worry and I cannot thank them enough.
18 novembre 2023
Avis spontané
Réponse de clayton Horsnell
Hi Chris,
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are delighted to hear that you found our service outstanding.
You've highlighted an interesting point about customer reviews. It's true that, oftentimes, dissatisfied customers may be more motivated to leave feedback than satisfied ones. In a world where everyone is bustling with various responsibilities, it's sometimes the negative experiences that prompt people to share their thoughts.
We are thrilled that our support team was able to address the manufacturing fault with the radiator and provide you with reassurance throughout the process. It's our commitment to ensure that every customer feels supported and satisfied with their interactions with TradePlumbing.
We understand that customer expectations are high, and rightfully so. We are here to help and ensure a positive experience for each and every customer, addressing any challenges that may arise. Your acknowledgment means a lot to us, and we're just glad we could assist you.
If you ever need anything in the future or have further feedback, please don't hesitate to reach out. We're here for you!
Thank you again for choosing TradePlumbing.
Best regards,
Customer Services
Be really careful ordering from trade…
Be really careful ordering from trade plumbling and I would recommend using a different, more reputable site that you can trust. Needed to return a product and they messed around so much with a) collection and b) refund that I had to chase and chase and chase to get anywhere - I still don't have any money back in my account. They then took 20% off the cost for the privilege of all of this (even though I asked numerous times for the return fee and they palmed me off). Save yourself the hassle and go elsewhere for a more trusted service.
18 octobre 2023
Avis spontané
Réponse de clayton Horsnell
Dear Sophie,
We sincerely appreciate your feedback and regret to hear about the issues you've faced with your recent experience. We'd like to provide some context to address your concerns.
Trade Plumbing is a family-owned business with a rich history of serving numerous customers over the past 25 years, including hospitals and various establishments. We take great pride in the trust that our valued customers have placed in us.
We understand your frustration with the return and refund process. It's essential to note that in your specific case, the return incurred additional fees due to the nature and cost of the product you ordered. We've already sent you a follow-up email with an effort to work with you and mitigate these fees. We are eagerly awaiting your response so that we can find a resolution that satisfies both parties.
In regard to your comment about our commitment to customer service, we are disheartened to hear that you've had negative experiences with other companies as well (looking at the other 5 x 1* reviews left for other parties on your Trust Pilot account). We strive to provide the best possible service to all of our customers and work diligently to address any issues that arise. However, certain circumstances, like incorrect orders, pose financial challenges for us as a small family business, particularly during these challenging times.
Regarding the collection process, we acknowledge that there were delays in collection by the manufacturer, which is responsible for deliveries and collections. While we do not have direct control over their operations, we have conveyed your experience to them and are working to ensure a smoother process in the future.
We genuinely value your feedback and your business. We remain committed to finding a resolution that leaves you satisfied with your Trade Plumbing experience. Please respond to our follow-up email so we can work towards a mutually agreeable solution.
Thank you for bringing your concerns to our attention, and we look forward to addressing them promptly.
Best regards,
Customer Services
Sent wrong item still waiting on…
Sent wrong item still waiting on collection. Ordered replacement but delivery date was about 3 weeks. Cancelled order. Still waiting on 2 refunds. Poor service
25 septembre 2023
Réponse de clayton Horsnell
Dear Gary,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we want to address your concerns in a clear and transparent manner to provide a full picture for others who may read your review.
We understand that you initially ordered the incorrect product, and we have been actively working to resolve this issue by requesting the manufacturer to collect the item. It's important to note that the manufacturer handles all remote collections and deliveries of their products. While we've been in coordination with them, the collection process can sometimes involve slight delays.
Regarding your subsequent order for the correct cylinder, we understand that you sought to cancel it at a later point. We arranged the collection with you once we had received all the necessary information. The collection was confirmed on Friday, October 6th, and we've communicated with you to coordinate the manufacturer's collection. Please understand that, depending on your location within the UK, the manufacturer's presence may not be daily, and they will collect the item as soon as possible.
Rest assured, once the collection is successfully completed, we will be in a position to process your refund. Regrettably, we are unable to issue refunds until we have received the goods back, and this policy is in place to ensure a smooth and secure process for all our customers. We've encountered challenges in the past when attempting to issue refunds without having the products returned.
We appreciate your understanding in this matter and apologize for any inconvenience you've faced. Our team is committed to resolving this situation as promptly as possible. If you have any further questions or require additional information, please don't hesitate to reach out to us directly.
Thank you for your patience and cooperation.
Best regards,
Customer Services
Disregard for data protection regulations
I placed an order with tradeplumbing in 2012.
I unsubscribed from their marketing emails in March 2014 and received an email confirming it.
I then received another 3 marketing emails in 2014 after I thought I'd successfully unsubscribed.
I tried unsubscribing again in December 2014 and again received an email confirming I'd been unsubscribed.
I received another marketing email in 2016.
I sent an email to sales[at]tradeplumbing.co.uk on 2nd February 2017 to notify them of the issue with their unsubscribe process and to request that I be manually removed from further communications. I didn't receive a reply.
I received more marketing emails in April and July this year.
This time I decided to just hit the "report spam" button in Gmail and leave this trustpilot review, in the vague hope that this might make tradeplumbing take more notice of data protection regulations.
Update 29th November 2023:
Following Trade Plumbing's response I received another marketing email on 20th November. At least this time it went into my spam folder.
27 juillet 2023
Avis spontané
Réponse de clayton Horsnell
We appreciate your feedback and your patience in this matter. We sincerely apologize for the inconvenience you experienced with our marketing emails.
We would like to clarify that our system for unsubscribing from promotional marketing is automated, and it's designed to promptly remove any customer who unsubscribes from our mailing list. However, it appears that this automated process was not effective in your case back in 2014, and for that, we are truly sorry.
Every promotional email we send includes an "unsubscribe" button, which is intended to provide a straightforward way for our customers to opt out of our marketing communications. We understand that you have reported our emails as spam via Gmail, which is a valid approach to manage such emails. This action can often redirect our messages to the spam folder in your inbox.
Additionally, we have taken your concerns to heart and, from our side, have initiated a manual deletion of your data from our system to ensure that you no longer receive any promotional deals from us. This comprehensive step should put an end to any unwanted marketing emails.
We value your business and your feedback, and we are committed to continuously improving our processes to ensure a better experience for all our customers. We hope this resolution will bring an end to the issues you've encountered. If you have any further concerns or need any additional assistance, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Warm regards,
Customer Services
Helpful chat line with real person who…
Helpful chat line with real person who knows the products, or will find out for technical advice on spec. Fast delivery of Carisa vertical radiator but wrong one delivered (a much more expensive mirror version!). Error soon corrected at no extra shipping cost to me.
21 juin 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Very clear website.
Very clear website.
Had in stock what I required and arranged prompt delivery with great communication .
Tank arrived on day agreed . Delivery driver had everything securely fixed down in the van so no damage etc
14 juin 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Goods arrived on time and were exactly…
Goods arrived on time and were exactly what was ordered
11 avril 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
great service good price
29 mars 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Confidence inspiring
They were very willing to check the spec of the product on their shelf when I rang to check. Having confirmed the fittings for the pressure reducer, they said to order on line before lunch and it would then go that day. It did and I received it and fitted it the next day. Great cooperation and service. Thanks.
30 mars 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Trouble free purchase
Had a little problem with billing initially, not Tradeplumbings' fault but my mind was put at ease with a quick email to customer services.
I ordered a radiator which was not a normal sizing and I could only find it here. Pricing was reasonable and delivery was next day, awesome.
27 mars 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Good website, fast despatch and delivery
Very pleased with the service from Trade Plumbing. Will use them again.
13 mars 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Great product and the next day delivery…
Great product and the next day delivery was very helpful. Would definitely recommend
13 mars 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Most competitive price in the country…
Most competitive price in the country for water softener and quick delivery.
23 février 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
The easy to use website
The easy to use website, free delivery and very quick delivery.
22 février 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
BathroomTowel Rails
Such a good choice of radiators and towel rails on offer, excellent description given, quick and easy to order. The company brilliant on delivery date and time. Plumber only fitted today his comment "excellent quality". Bit soon to comment on performance, but it was really hot after Plumber finished work.
2 février 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
The company was recommended to me by…
The company was recommended to me by the plumber I employed to do the work I needed doing. I ordered the radiator I needed and within a couple of days it arrived. The price was very reasonable too.
Ordering on line was quick and easy.
7 février 2023
Réponse de clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
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