Trailersplus Avis 10 826

This is my 4th review regarding Trailers Plus in Moorseville IN. The trailer in question has tires that go bald after 45 days of being replaced. I asked Brody "the manager" to make sure they could service the trailer if we brought it in, as I would need it back the next day. After bringing it in this am, I was called by Zack " the other manager" and was told that he was not able to look at my trailer today. He even admitted to knowing we had to have it back the next day for scheduled work we had. What a joke. No urgency whatsoever. I told him, if you had a busy day, you could have communicated that, but he didnt understand what I meant. I would not buy from this place if you own a company. Spend a little more, get proffesional reliable service. I think i'm going to have to park this think and buy a new trailer somewhere else.

I made the mistake of trusting these "professionals" in Kingman (where they are made) when purchasing a trailer. They suggested and sold me a trailer (7x14) that was far too much for my vehicle (1992 Ford van) assuring me that it would be fine if I didn't overload it. Just trying to move 1/2 a load of household items around the block it basically destroyed the rear end of the van which was then inoperable. I am also not impressed with the "quality" of the trailer I'm stuck with and can't use, but was told I could file a claim if I take it to the nearest dealer (hours away) to evaluate it by someone on facebook, but nobody from the company ever returned my phone calls and emails.

The interior trailer height listed online is falsely advertised. The interior height of our trailer stated 7’2”, however, was actually around 6’8” with a 7’2” clearance only being from the first step to the ceiling. Tony acted as if he didn’t know that, but claiming to have extensive trailer knowledge and time in the field leads me to believe he was well aware of this. Tony also told us that the $250 deposit on our trailer would go towards to purchase price of the trailer which was also a lie. With the rent to own program, when you pay the $250 deposit to reserve your trailer, that $250 is paid to TrailersPlus NOT the leasing company for the trailer price. So you end up having a credit with TrailersPlus for $250 which can be used for the purchase of accessories/add-ons directly from TrailersPlus. Jesse was rather confused when we spoke to him the day of pickup regarding the $250 scandal and told us that it would be a credit, but since we were told something different by Tony then he wasn’t too sure what was going on. By that time, the $250 had already been paid to TrailersPlus for the reservation and Tony claimed they could not refund the $250 so we ended up having to lose that $250 AND PAY another $182 for the difference in other add-ons Tony claimed were mandatory safety features (and extremely overpriced). We drove 6 hours for a falsely advertised trailer and a $250 scam. I should’ve followed my gut and bought a trailer from the south because business in the west is absolute immoral and and riddled with horrendous businessmen. Save yourself the hassle and stress by going elsewhere for your trailer needs. We will never do business with another TrailersPlus again.

s NOT the leasing company for the trailer price. So you end up having a credit with TrailersPlus for $250 which can be used for the purchase of accessories/add-ons directly from TrailersPlus. Jesse was rather confused when we spoke to him the day of pickup regarding the $250 scandal and told us that it would be a credit, but since we were told something different by Tony then he wasn’t too sure what was going on. By that time, the $250 had already been paid to TrailersPlus for the reservation and Tony claimed they could not refund the $250 so we ended up having to lose that $250 AND PAY another $182 for the difference in other add-ons Tony claimed were mandatory safety features (and extremely overpriced). We drove 6 hours for a falsely advertised trailer and a $250 scam. I should’ve followed my gut and bought a trailer from the south because business in the west is absolute immoral and and riddled with horrendous businessmen. Save yourself the hassle and stress by going elsewhere for your trailer needs. We will never do business with another TrailersPlus again. *****This review is based on a recent purchase experience at TrailersPlus Santa Maria that involved back and forth communication over the last two to four weeks. Hopefully the calls are monitored because we need a monetary refund*****

Trailer frame split in two places in 2.5 years. Warranty is only good for two years. Total loss! Trailer plus solution. Buy a new one at full price! No thanks!

Worst built trailer of all that I own. And horrible after sales support! Buy one and find out if you like!

Hey, just wanted to say thanks to the person who helped me out with trailer purchase. Saved a bunch of money.
Much appreciated.

Cuidado a la hora de devolver productos, no te generan etiqueta de reembolso y te cuesta más el envío que lo que vale el paquete.

bought a trailer and tried to return it the next day because it was too small and coundnt even use it, was going to buy a bigger trailer from them at twice the price and they wouldnt allow it

BEWARE!!! The companybidemnifies themselves and the owner. The renter will be responsible for EVERYTHING! I tried to rent an enclosed trailer, went to pick it up and the owner had listed all the wrong stats and the trailer was not compatible. Rushed to find another that hour, the company assisted to find a flat bed at the same price as the enclosed. There was no spare tire or safety pin. Tire blew put 4 hours down the road, had to pay $500 I'm towing and new tires and STILL lost the deposit. Over $1,000 for a total nightmare. DO NOT USE NEIGHBORHOOD TRAILER!!!!

Prima wieltjes, prima prijs, snel geleverd!

SALES SCAM - BAIT AND SWITCH MENTALITY - DO NOT RECOMEND. This industry needs to be more regulated and it's about to be now we are on it! You remember the old days of buying a car and horrible sales process.... that's this experience with Trailers NOT A PLUS!!

Goede service goed advies snelle levering top

Pessima esperienza.
Ho acquistato due pneumatici per il carrello appendice.
Uno dei due è arrivato completamente schiacciato e deformato, tanto che, qualora fossi anche riuscito a montarlo sul cerchio (un tubeless è praticamente impossibile da gonfiare se i talloni non vanno almeno a sfiorare gli hump del canale), sarebbe stato comunque insicuro durante l'uso.
La risposta dell'ufficio tecnico dell'azienda alla richiesta di sostituzione con altro pneumatico valido è stata:
"l'articolo ricevuto non è danneggiato. Il consiglio prima del montaggio è di scaldare il pneumatico a temperatura ambiente. Quindi montare il pneumatico e gonfiarlo".
Purtroppo non posso allegare qualche foto per una valutazione visiva delle condizioni del prodotto.

Everything the trailer is falling apart from 50 miles empty from Orlando dealership to home.
Go to google reviews to see all 12 images.

Where do I begin. I was given a price for the trailer by the salesperson on a Thursday in Orlando. I made plans to pick the trailer up on Saturday. I asked them to email me the paper work on Thursday and called 2x on Friday and again on Saturday prior to making the 90 minute drive to Orlando. I never received the paperwork. When I arrived Saturday, the paperwork they gave me was $3,000 more than what they quoted me on the trailer. I ended up having to pay extra for the trailer and take off some of the extras that were on the trailer.
I spent 4.5 hours waiting for corporate to approve the purchase price and then review the purchase. First time using the trailer, the walls of the trailer bent which would not allow the doors to close. Then the welds started rusting to the point the top latch fell off while driving. I brought the trailer to two different welders, and they were shocked at the poor quality of the workmanship.
I have reached out to Trailers plus on the initial issues and sent pictures, and they told me we overloaded the trailer. Not sure how they would know this without seeing our load. They told us to drop the trailer off for two weeks and we would have to pay 50% of the repairs.

I have called back several times to discuss the welds and they have not returned my calls.

I would never buy another product of this outfit.

I took a 1/2 day off work, drove # hours to pick up my new trailer and got charged $ 80 for them to walk out and inspect the brand new trailer. That is taking advantage of customers and is bad business practice. I paid for there time to sell me a trailer !

Bought a 6.4x10 Carry On trailer last year.

Paint on the trailer is extremely poor. No primer was applied, under a very cheap one coat of paint. After 2 months all parts of the trailer had rust showing through the paint. Paint estimate to repaint is $580.00.

Also, cheap non radial tires are wearing badly and causes trailer to wag. It needs radial tires, estimate $280 both. Looks like the trailer now comes with radial tires, both Trailers Plus and Carry-On refuse to address the poor quality.

PAINT AND TIRES conveniently not covered under warranty.

I called TrailersPlus and started working with someone about buying a dump trailer. They told me to obtain financing first so I did everything got financing reach out to them. They never bother to help me never called me back I called them several times and they just truly ignore me. Terrible customer service.

UPDATE:
My ONLY complaint was the fact the only employee there actively avoiding ACKNOWLEDGING our presence. Has he done that, instead of ditching behind other trailers, I would not have complained at all. THAT was my only complaint about the employee. 8/20/23
My husband and I purchased a nice, top of the line car hauler a couple months ago from Trailers Plus in Lewiston, Idaho. The sale went fine, however, we needed to return a set of straps we couldn’t use because our vehicle is lowered. I called, they would take them back no problem. Great. Btw, we live 65 miles away from this dealership.
We stopped by when we were in town shortly after and at 2:00 in the afternoon, they were closed. We’ll bring them by another time then.
Yesterday, we decided to stop by as soon as they opened, as it was going to be about 110 degrees. We got there at about 10:15 and there was already a customer there with the only Trailers Plus employee. That employee saw us and did everything he could to ignore us, including hiding behind trailers. I called the main number. Three times she tried to call this individual and three times he ignored his phone. We ONLY got waited on after that customer told him to wait on us first.
And now, we were told we’d have to wait for a check, even though we paid for them months ago.

I have been buying trailers for my business over a 20 year period. Recently, I tried a different outfit in Portland oregon, Trailers Plus. I have used my trailer for less than 4 months when we got 2 flat tires in the rear. I had our mechanic look at why both would fail and the wear patterns? Turns out the axle is not aligned properly. Distance from each wheel hub is off by 1/4". I never knew to check for this. I took it in thinking the dealer would take care of this, the evidence is right there and the wear on the tires proves it. Well, get ready folks. I was to blame. I "overweighted my trailer" they said. At most we only carry 3 lawn mowers weighing no more than 900lbs max. Didn't matter, this was their story, excuse for not looking further into this. I didn't see how if this was even the case, how it changes the issue I have anyhow. I was told to "pick up my trailer as we need space here" or, I could pay to replace the 2 tires in back. Very rude people once you have made a sale. I picked it up and instantly went over to trailer city down the street, where I have been buying from for over 15 years. BTW, there at Trailer City, you don't need a dumb appointment just to talk to someone or get service! They are going to look at it and determine if hangers under trailer were welded in wrong spots. Very helpful and amazing service department! I plan to pursue legal remedies from this corrupt dealer over at Trailers Plus. Just take a look at their lot, empty!! Trailer City has lots of stock and people there to talk to. Service department as I said is amazing. Don't waist your time with these fraudsters at Trailers Plus!