TravelPlanners Avis 

957
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Christine was so helpful and kind from the outset. She was even keeping in contact with me outside of her working hours to make sure myself and my partner secured the deal we wanted, which I just thi... Voir plus

Noté 5 sur 5 étoiles

Just booked for Disney Orlando. Had a lot of questions and Christine was happy to answer them all. She respected my budget and made me feel at ease to finally take the plunge and book. Feel reassure... Voir plus

Noté 5 sur 5 étoiles

I had such a great experience booking with Travel Planners, made even better by having a personal travel agent Paula. Everything is so easy, Paula was able to accommodate all of my questions and reque... Voir plus

Noté 3 sur 5 étoiles

Great planner, got best deals etc , paid deposit, then all goes downhill.. Dates/times/hotel changed before asking price same tho . Asked for confirmation invoice updates etc ,, still waiting after... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

957 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,7

Tous les avis

(957)

65 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Orlando

Very easy to book .change my hotel no problem.price was cheaper then other travel companies.

22 janvier 2025
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Réponse de TravelPlanners

Thank you so much for the review
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

We booked our Orlando trip with Paula

We booked our Orlando trip with Paula. She was very helpful, friendly and knowledgeable. Communication was great, she called me back as promised when the Disney offer went live. The cost was good compared to other companies that I had quotes from.

28 janvier 2025
Avis spontané
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Réponse de TravelPlanners

We really appreciate you taking the time to share your wonderful experience, thank you
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Great Service

I rang Travel Planners back in November 24 to arrange a Honeymoon and 60th trip to Las Vegas and Hawaii, I spoke with Paula and she put together a package for us with some other hotels as suggestions. She was very patient and we ended up booking our trip with her and now we are very much looking forward to our trip in 2026.

13 janvier 2025
Avis spontané
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Réponse de TravelPlanners

Thank you for taking the time to share your experience,
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Everything was done smoothly and booked…

Everything was done smoothly and booked faster than we imagined

9 décembre 2024
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Réponse de TravelPlanners

Thank you for sharing your experience of Travelplanners and the amazing 5 star review,
We are always happy to help
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Returning customers

We are returning customers over many years. Customer service always efficient and prices always the most competitive. Have booked again for 2025 and look forward to many more holidays booked with travel planners.

23 décembre 2024
Avis spontané
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Réponse de TravelPlanners

Thank you so much for the wonderful review and your continued loyalty, we are very happy that we continue to provide you with the best customer service and the most competitive prices and look forward to helping you in the future,
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

San-Francisco/New Orleans & Bahamas wrapped and packaged

This was the third time that Paul from travel planners tailor maid our holiday. His understanding of our requirements and the attention to detail he has put into creating a trip of a lifetime shows the dedication that you only get from true professional people that really know their stuff. His communication through the booking process was outstanding and together we explored many alternatives before making the final package. His knowledge and expertise once again proves the reason why travel planners are leaders in the holiday sector.
Multiple American city destinations ending with a luxury stay in the Bahamas…..
Thanks, we can’t wait to go.

Book with confidence at Travel Planners

6 décembre 2024
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Réponse de TravelPlanners

Thank you so much for the wonderful review, your holiday looks amazing. I will be happy to pass your comments on to Paul.
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Delivering on requirements

Delivering on requirements in a timely manner without the need to chase up and re-work options

28 novembre 2024
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Réponse de TravelPlanners

Thank you for sharing your experience, it means a lot. We are always happy to help
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Fabulous Service!

I was looking to book a family holiday to Florida for 2025 - Steve was incredibly helpful and nothing was too much trouble. I highly recommend Travel Planners if you’re looking to book a holiday to America!

26 novembre 2024
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Réponse de TravelPlanners

We are so pleased that we have been able to help. I will let Steve know about your lovely 5 star review which we are very grateful for
Kind Regards
Lisa
Operations Manager

Noté 1 sur 5 étoiles

American dream turned nightmare

Booked a specific itinerary and flight detailed holiday in April 2024 with a deposit of £600 paid. Received an email in September stating flights had changed and the specific flights we had original booked were being changed to longer flights (short flights were the reason for the booking). After several emails (as trying to get in touch by phone is impossible with the manager) similar flights to what we booked originally were sort. These were agreed on but when the booking confirmation was received the flights were yet again not what was agreed. I have now been told that not only will I not get my despoit back which was paid in good faith for a service that isn't what was initially paid for. That I will also have to pay a cancellation fee. They also messed up with the hotel details which would of left us, without accommodation for the last night.This company should be avoided at all costs.

29 novembre 2024
Avis spontané
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Réponse de TravelPlanners

I am sorry that you are not happy with the service provided and so I have reviewed the matter for you. I can see that at your request, we amended your flights free of charge and can confirm that the hotels provided were those as shown on your original booking confirmation. We will always try and be as flexible as possible within our standard booking conditions and if you require any further information, please contact via our website

Noté 5 sur 5 étoiles

Chris is a wonderful gentleman so kind…

Chris is a wonderful gentleman so kind and caring, he was able to find a destination for me very quickly

12 novembre 2024
Avis spontané
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Réponse de TravelPlanners

We are very grateful for the 5 star review and for sharing your experience of the service that you received from your sales advisor, I will pass on your comments to Chris.
Kind Regards,
Lisa,
Operations Manager

Noté 1 sur 5 étoiles

Please exercise caution when dealing with this travel company

I recently booked a holiday with Travelplanners and unfortunately had a very disappointing experience. I was misled about the cancellation and amendment policies, which resulted in the loss of my deposit. I was not informed that I needed to rebook in time, and this was a crucial detail. When I reached out for help, I found the customer service unresponsive and unhelpful. This has caused significant inconvenience and frustration, and I feel unfairly treated. I would advise others to be cautious when booking with this company. Make sure to receive and clarify all policies beforehand.

1 novembre 2024
Avis spontané
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Réponse de TravelPlanners

Thank you for your feedback, I am sorry that you have had a disappointing experience. If you would like to contact me directly so I can look into your concerns further, I would be happy to review this matter,
Please submit further details at https://travelplanners.co.uk/important-information/customerrelations/
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

A great experience

This is my third time using travel planners to plan a holiday and I'm always happy with the results! David Moser was my travel agent and I can't sing his praises enough! He worked well with me and my friend to design the perfect trip for LA. His vast travel experience and knowledge made everything easy, and his genuine enthusiasm made us both so excited for our trip! We did our trip in August and had an amazing time! I would definitely recommend travel planners and working with David! Thank you all for the very best memories!

26 août 2024
Avis spontané
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Réponse de TravelPlanners

Thank you for leaving this wonderful review and for sharing your experience of your sales advisor, I will make sure that David knows about your lovely feedback
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Very helpful

Steve Taylor was Very helpful, got the best price and listened to our needs. This is the 3rd time that we’ve booked a USA Road trip with them

5 novembre 2024
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Réponse de TravelPlanners

Thank you for your loyalty, I am so pleased that we have been able to book your third trip, how exciting!
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

4th time using this company

4th time using this company. So helpful, plan every detail, & go above and beyond to plan the perfect holiday. Steve was so helpful & professional 😊

5 novembre 2024
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Réponse de TravelPlanners

4 Bookings!! That's great, thanks so much for booking again and for the great comments regarding your sales advisor, I will let Steve know
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

2nd time booking with TP

I’ve just booked a trip with travel planners for the second time. They really take the hassle out of everything and deliver a great service.

11 novembre 2024
Avis spontané
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Réponse de TravelPlanners

Thank you for the star review, we really appreciate your feedback
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Paul Cordero was very helpful as we…

Paul Cordero was very helpful as we have not been on a cruise before

5 novembre 2024
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Réponse de TravelPlanners

Thank you for taking the time to leave this lovely 5 star review,
You are going to love cruising, let us know if you have any more questions as many of us have lots of cruising experience.
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Excellent!

Excellent communication, a fabulous itinerary and friendly and professional service. Will definitely use again and wouldn’t hesitate to recommend to friends.

1 novembre 2024
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Réponse de TravelPlanners

Thank you for the 'Excellent' review. We are happy that you have booked with us and look forward to assisting you with any queries you may have
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Thanks Paula

I’ve booked with travel planners now since 2018 and have always had a good experience with the company they always go out of their way to get the best prices and I’ve always booked with Paula Stanton who i give 5 stars to it’s always a pleasure speaking to her paula always comes up trumps advising you with dates and prices

31 octobre 2024
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Réponse de TravelPlanners

Your feedback is very welcomed and we are so grateful for your loyalty.
I will pass your comments on to Paula,
Kind Regards
Lisa
Operations Manager

Noté 5 sur 5 étoiles

Chris Kelly went above and beyond to…

Chris Kelly went above and beyond to keep changing the quote so we got exactly what we wanted for a group and then doing extras like making sure we were all sat together to eat etc

24 octobre 2024
Avis spontané
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Réponse de TravelPlanners

Thank you for sharing your booking experience. Our sales team aim to provide the best service and I am delighted that this has been your experience.
Kind Regards
Lisa
Operations Manager

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