TravelPlanners Avis 

957
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Christine was so helpful and kind from the outset. She was even keeping in contact with me outside of her working hours to make sure myself and my partner secured the deal we wanted, which I just thi... Voir plus

Noté 5 sur 5 étoiles

Just booked for Disney Orlando. Had a lot of questions and Christine was happy to answer them all. She respected my budget and made me feel at ease to finally take the plunge and book. Feel reassure... Voir plus

Noté 5 sur 5 étoiles

I had such a great experience booking with Travel Planners, made even better by having a personal travel agent Paula. Everything is so easy, Paula was able to accommodate all of my questions and reque... Voir plus

Noté 3 sur 5 étoiles

Great planner, got best deals etc , paid deposit, then all goes downhill.. Dates/times/hotel changed before asking price same tho . Asked for confirmation invoice updates etc ,, still waiting after... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

957 avis

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1 étoile

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A répondu à 83 % de ses avis négatifs

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4,7

Tous les avis

(957)

65 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Keep clear of this company

Stay away from this company ,they take your money then alter the itinerary and blame everyone else,they are not interested in you once they get your money,will never deal with them again

2 février 2026
Avis spontané
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Réponse de TravelPlanners

Thank you for taking the time to share your feedback, and we are genuinely sorry to hear about your experience. This is certainly not the level of service we aim to provide. Our aim is to offer clear and transparent information when speaking with our travel experts and all information is provided on your booking confirmation.
Our responsibility to communicate clearly and support you throughout the process. If you felt that didn’t happen, we sincerely apologise.
Should you require any further information, please do not hesitate to contact me
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

5 star service !!!

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us a great price. Can definitely recommend Paula at Travel Planners,.. thank you !!

13 février 2026
Avis spontané
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Réponse de TravelPlanners

I am delighted to read of our fantastic experience with Paula. Our highly trained experts are always happy to get the best holiday for the best price and I am so pleased that this was your experience, thank you for sharing
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

Florida Holiday 2026

Normally would phone a number of companies for a holiday, where it would be probably about February before booking this. Contacted Travel Planners late October and spoke to a Paul Corderoy where this rep had excellent listening & communication skills.
We covered lots of items as to the booking of this holiday in Florida where Paul listened and gave good advice regards what we were looking for. Contacted Paul a number of times during November as to the holiday, where he was found to be very helpful.
On the 19/12/2025 I decided to book the holiday with Paul and did not speak to any other company due to feeling that Paul was very trustworthy and I believed gave the best price that he could get.
I would recommend Paul and Travel Planners as to booking a holiday and will use them during future holiday bookings.

19 décembre 2025
Avis spontané
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Réponse de TravelPlanners

We are so proud of the amazing sales team that we have here at Travelplanners and it is always wonderful to see our customers sharing their experience, we really appreciate your feedback
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles

Spot on Service from Steve!

Over the past year, I have consulted with Travelplanners on several occasions while coordinating a 2027 group holiday to Orlando for eight people.
​I have recently secured a booking through Steve, who provided the most competitive pricing I encountered during my research. While I cannot yet comment on the end-to-end holiday experience given the departure date, the service to date has been exemplary. Steve has been remarkably efficient, tailoring a package to meet our specific requirements and maintaining prompt communication throughout the process. I am very satisfied with the experience thus far.

7 janvier 2026
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Réponse de TravelPlanners

It's never easy getting a group together so I am pleased that we have been able to offer support. If you do require any further assistance, we are always happy to help
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles

They cared about our desires

I am not a fan of being sold to, and I never felt anything other than our requirements came first. Not once did Sean Miller, (our contact) try to close the deal, it was only when we were truly comfortable with our holiday plans, did we suggest moving forward with booking it. You never get that sense of care from Online bookings or a holiday APP!! Thank you.

16 janvier 2026
Avis spontané
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Réponse de TravelPlanners

We are delighted that we have been able to secure the perfect holiday, thank you so much for sharing your experience
Kind Regards
Lisa
Operations and Compliance Manage

Noté 5 sur 5 étoiles

Great company, making it all very easy!

Paul Corderoy made the whole process of making a group booking (with some very fussy group members!) an absolute breeze. Valuable recommendations, good advice and lots of patience. Would highly recommend Paul, and Travel Planners who he represents

13 novembre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you so much for the feedback and the recommendation, I will be happy to share your comments with Paul
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles

Excellent stress free holiday planning

My experience finding and booking the perfect holiday with Paula was excellent. I’m extremely picky and had already spent hours researching the most suitable cruise from Miami, but with a large family I needed help identifying the best multiple cabin option to suit our expectations. Paula understood what I was looking for and gave me a number of options to choose from with speedy responses to my queries and date changes. I will definitely be recommending Paula and Travel Planners to friends and family!

8 janvier 2026
Avis spontané
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Réponse de TravelPlanners

It is always our intention to find the perfect holiday and I am so pleased to read that this was your experience
Thank you so much for taking he time to add this review, we are very grateful
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles

Having just booked a holiday with Paul…

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul helped up sorting out length of stays in the different location based on our interest's. We are now looking forward to a well planned get away.

1 décembre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you so much for the 5 star review and for sharing your experience, I am so pleased we could help
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles

Outstanding service from Paula

Outstanding service from Paula. No sales pressure, extremely helpful and knowledgeable, accommodated our specific requests quickly and efficiently. Excellent value for money for a holiday of a lifetime! Thank you Paula!

10 décembre 2025
Avis spontané
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Réponse de TravelPlanners

Thanks Steve, we are so grateful to you for taking the time to leave this amazing review
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles

I have used Travelplanners to help me…

I have used Travelplanners to help me navigate through the process of organising a dual base holiday in Florida in the summer of 2026 for my wife and I, but also to link in with our daughter and her family when we arrive over there. Paul Corderoy expertly guided and advised us on the logistics whilst securing the best price as well. First time we’ve used Travelplanners but we’ll be returning as customers in future.

18 novembre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you for the lovely review! We’re so pleased Paul was able to guide you through planning your dual-base Florida holiday and secure a great price. We’re delighted to hear your first experience with TravelPlanners was a positive one, and we look forward to helping you again in the future!
Kind Regards
Lisa
Operations & Compliance Manager

Noté 1 sur 5 étoiles

An easy 1 star

Honestly wish I could have given a 5 star rating but they lacked a back bone to help their customers.

I booked a 6 week tour through the US with Travel planners and everything went so well for the most part until we got to a couple of hotels and they had no booking for us, quickly sorted though without the need to make a call until we hit Chicago.

We stayed at the Ambassador Hotel and had the most horrific experience, basically no booking existed, obviously not paid for and I was made wait for around 3 hours to get it sorted. This is part of a wider issue with the hotel.

After getting it sorted and about to check in we were told that there was a charge of approx. $200 for check in that paid for breakfast, drinks etc. We were told nothing of this beforehand so Travel Planners were polite enough to cover the costs as long as we were happy to pay it for the time being.

On the morning of checkout I then get another charge of approx £260, I went to reception and was verbally abused by two men and found out that travel planners still hadn't paid.

So of course I contacted them and explained it, they refunded the payment for the breakfast voucher thing but still to this day have refused to refund the price of the hotel stay as the hotel told them they charged the virtual card on record.

I have asked for proof (denied), I have proven that the money was taken from me both from invoice from the hotel and bank statements showing it and never had it returned.

They have basically accepted the lies from the hotel and never once backed me (with proof in black and white) and then after multiple back and forth discussions, just ignored me.

This was my honeymoon/first anniversary we were celebrating and in all honesty it put a huge dampener on the whole thing as we were down and extra £400+ for our holiday as Travel Planners failed to do what we paid them for...
Pay for everything.

I can say hands down, the worst travel agents I have ever dealt with now, which is a shame as Paul Corderoy that booked and planned it was excellent.
Customer service don't have a backbone to help their customers.

As you can see from my reviews, I only provide a review when I feel it's necessary to voice my opinion as I don't like scrutinising a company but this has played on my mind for months now.

My advice to any future customers would be, be very wary, even with all our hotel vouchers recieved we still had issues at multiple hotels.

Other than that the holiday was great but certainly no thanks to Travel Planners as a company.

14 août 2025
Avis spontané
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Réponse de TravelPlanners

Thank you for your review, I am sorry for the inconvenience that was caused. I can see that our Customer Relations teams has been in touch with your directly.
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

I've used Travelplanners a few times…

I've used Travelplanners a few times now and they have always been helpful, trustworthy and the price has always been the best.
Paul Corderoy has been the main contact and has been very knowledgable and friendly and always helpful.
Definitely recommended.

8 novembre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you so much for the wonder 5 star review, we are so happy that you have shared your experience
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

5⭐️ Service

I booked with travelplanners in November 2024 for our October 25 holiday. We have just returned and had a fantastic time! All bookings for the hotel and cruise went smoothly and seamless, We did have some amendments to our flight times from virgin but travelplanners were helpful in finding alternatives to suit. 5⭐️ thank you!

18 octobre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you for taking the time to share your experience, I am so pleased to read that you had a fantastic time and we hope to book you again in the future
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

Excellent customer service

This is our 3rd time of using travel planners to book our Florida holiday, this time we got a lady called Paula. Her customer service was excellent, she was very chatty and even shared our excitement. She looked for the best deal for us and answered all our questions straight away with her excellent knowledge. We were shopping around to get the best deal and we did but I mainly wanted to book with Paula as she was so attentive and good at her job. We have always had a very good experience with travel planners.

31 octobre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you so much for your wonderful review! We’re delighted to hear that this is your third time booking your Florida holiday with us, and even more thrilled that Paula made the experience so special.
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

Hi I’ve been using travel planners for…

Hi I’ve been using travel planners for years to travel around the states and more.I must say over the latter years I’ve been booking directly with Paul corderoy who has went over and above to meet myself and wife’s needs.After returning last month right back onto Paul and booked again for next year for Florida and a cruise.Thanks Terry

27 septembre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you so much for the excellent review, I will pass your lovely comments on to Paul who will be delighted to hear them.
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

Would like to say Paul Corderoy at…

Would like to say Paul Corderoy at travel planners was amazing at tailoring our holiday to suit our requirements. His professionalism was outstanding and very prompt at responding to my emails. Will definitely recommend Paul to anyone wishing to book a holiday. Thank you

10 septembre 2025
Avis spontané
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Réponse de TravelPlanners

Thank you so much for your lovely feedback, its really appreciated. I will pass your comments on to Paul, your recommendations are also greatly appreciated
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles
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Réponse de TravelPlanners

Thank you for leaving this 5 star review, we really appreciate it
Kind Regards
Lisa
Operations and Compliance Manager

Noté 3 sur 5 étoiles

Documents

Disappointed the company could not supply paper copies of my documents, Insisted they be supplied via email

2 octobre 2025
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Réponse de TravelPlanners

Thank you for your feedback. We understand your disappointment regarding the lack of paper copies. As part of our commitment to reducing environmental impact, we are actively working to minimize paper usage by sending documents electronically wherever possible. We appreciate your understanding and support.
Kind Regards
Lisa
Operations & Compliance Manager

Noté 5 sur 5 étoiles

Ohhh my day’s I have travelled quite a…

Ohhh my day’s I have travelled quite a lot but the service a got from Travelplanners was second to none. From the first contact with them to the last they were nothing but brilliant. Sean Miller was super star. He was efficient, knowledgeable, and nothing was too much trouble. Always on the end of the phone to answer any queries and ready to amend anything. I was soooo impressed with him that I will go back to book other holidays with this company. So stress free. Thanks Sean.

10 octobre 2025
Avis spontané
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Réponse de TravelPlanners

What a great review, I am over the moon to read the amazing that you received from Sean,I will share your kind words.
We also cannot wait to help you with your future holiday bookings
Kind Regards
Lisa
Operations and Compliance Manager

Noté 5 sur 5 étoiles

5 Star Service

The polite and friendly male holiday representative we have used on many occasions for Fly Drive holidays to the United States.
Has always been very helpful and goes out of his way to make sure the organisation for our holiday is perfect.
This male representative is a credit to your company.

27 juin 2025
Avis spontané
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Réponse de TravelPlanners

Thank you for the 5 star feedback! Your sales adviser was Paul and I will be happy to share your lovely review with him
We hope that you have an amazing holiday
Kind Regards
Lisa
Operations and Compliance Manager

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