Christine was so helpful and kind from the outset. She was even keeping in contact with me outside of her working hours to make sure myself and my partner secured the deal we wanted, which I just thi... Voir plus
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Just booked for Disney Orlando. Had a lot of questions and Christine was happy to answer them all. She respected my budget and made me feel at ease to finally take the plunge and book. Feel reassure... Voir plus
I had such a great experience booking with Travel Planners, made even better by having a personal travel agent Paula. Everything is so easy, Paula was able to accommodate all of my questions and reque... Voir plus
Great planner, got best deals etc , paid deposit, then all goes downhill.. Dates/times/hotel changed before asking price same tho . Asked for confirmation invoice updates etc ,, still waiting after... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.
Coordonnées de contact
Saxon House, 27 Duke Street, CM1 1HT, Chelmsford Essex, Royaume-Uni
- 020 3542 8888
- sales@travelplanners.co.uk
- www.travelplanners.co.uk
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Paul has been amazing
Paul has been amazing! He found a holiday to suit our budget and made it possible to go back to our favourite place! He had great communication and he even helped our friend book on as well.
Thanks Paul for everything!

Réponse de TravelPlanners
Quality service through Travelplanners
We have continued to book our holidays through Travelplanners for several years because of their excellent service and competitive pricing. Paul is excellent, he is friendly and professional and always finds us a great deal at Disney World based on our preferences. We would certainly recommend Travelplanners and will continue to book our holidays through them and hopefully Paul. Thanks Paul

Réponse de TravelPlanners
Used travel planners lots of times and…
Used travel planners lots of times and had Paul help with my holidays a couple of times. Very good service and a top guy would definitely recommend

Réponse de TravelPlanners
If I could give 6 stars I would
If I could give 6 stars I would! I dealt with Paula, she was fantastic from start to finish. Looked at so many different options to cater to my family’s needs. And made sure everything was set in stone before finalising the plans! Honestly couldn’t have been more helpful, have already enquired with her for our next holiday! Thanks again Paula ☀️

Réponse de TravelPlanners
Sean Miller has been amazing helping me…
Sean Miller has been amazing helping me to plan my holiday to Florida, to make this stress free when I arrive. Sean has helped with all the finer details, finding me the best options and prices - nothing has been too much trouble. I would highly recommend travel planners and most definitely ask for Sean!!!
Thank you so much.

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Had an amazing time
We had an amazing time in Las Vegas and San Francisco, the hotels recommended were spot on, great location, fantastic rooms, our flights went very smoothly, thanks Paula for making this a trip to remember

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American road trips
Been coming to Travelplanners for years to arrange our American roadtrips

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Paul has been an amazing travel…
Paul has been an amazing travel consultant throughout the whole process, he is very prompt interms of responding to my emails and requests. He has always found the best deals with great locations and I would highly recommend him. I will be contacting Paul each time for holiday quotes and have recommended him on social media and to my work colleagues, and family members.
Thanks again Paul

Réponse de TravelPlanners

Réponse de TravelPlanners
Paula was amazing
Paula was amazing! I struggled for a long time looking at multiple sites and different holidays for a group of 5. I came across travel planners and Paula gave me a call and sorted everything for us. I would highly recommend this company as she put my mind at rest and explained everything thoroughly. Thank you so much for putting together an amazing holiday for us 😊.

Réponse de TravelPlanners
Route 66 Road Trip
Had a 3 week road trip across Route 66 planned for us by Tyler of TravelPlanners. He talked us through the standard 16 day package and then made adjustments to cater for our needs and extended it to 19 days. The use of TravelPlanners took the complexity out of arranging accommodation at 12 different hotels, flights and a hire car. Exceptional value for money and was unable to find anything that came close. Will be using them again for a Southern States road trip in the future. A huge thank you to Tyler.

Réponse de TravelPlanners
Excellent service and response
Booked a family holiday with Paula Stanton and delighted with the service received. Will not hesitate to contact Paula again with any future holiday enquiries. Really pleased with everything and looking forward to our 2026 family Disney vacation. Thanks Paula - you’re a star ⭐ ⭐ ⭐ ⭐ ⭐

Réponse de TravelPlanners
Fantastic experience Absolutely fantastic would like to…
Absolutely fantastic would like to thank Steve Taylor he was amazing nothing was to much trouble credit to the company xx

Réponse de TravelPlanners
Booked my Trip with Paula Stanton,She…
Booked my Trip with Paula Stanton,She was absolutely fantastic.Very knowledgeable about my trip.Give details what I wanted and she sorted it perfectly.Fantastic price Too,Will 100 % be using them again and will be telling friends and family about them Too.Big thanks from our family can’t wait for our holiday.⭐️⭐️⭐️⭐️⭐️

Réponse de TravelPlanners
Really impressed with the service we’ve had.
Really impressed with the service we’ve received from Steve Taylor. He was happy to respond to my multiple questions and ensured that he found the best way for us to experience our holiday whilst sticking, as best, to our budget. Looking forward to actually going on the holiday - our bigger holiday yet - to enjoy what has been booked for us.

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Excellent customer service….
Our Travel Planner staff Paul had endless patience with our questions, and we were eventually able to book our holiday 😁

Réponse de TravelPlanners
Paula Stanton was very helpful and…
Paula Stanton was very helpful and called me back when needed with little wait time. Would book again

Réponse de TravelPlanners
Not a great agent...
I previously booked a USA package through them which went fine overall—except for one hotel that wasn't what I expected. I gave them another chance for a Canada trip, but that turned out to be a mistake.
I was completely transparent upfront, even sharing a competitor’s quote to see what they could offer. They came back with what looked like a good deal, so I booked and paid. Only after payment was I told that one of the hotels was "on request" and that to get a like-for-like option, I'd need to pay an extra £1,000 to £1,500. The alternative? Get downgraded to a 4-star hotel at no cost, or pay extra for a slightly better 4-star.
It felt dishonest and manipulative. The sales team will say what they need to close a deal, but the aftersales support is only there to deflect and protect the company—not to support the customer. Be very cautious if you're considering booking with them. I won’t be back, and I can’t in good faith recommend them.

Réponse de TravelPlanners
Sean Miller from TravelPlanners is amazing
Sean Miller from TravelPlanners has been amazing from start to finish, helping me to organise our dream holiday to Florida with a cruise. Sean has spent weeks on the phone with me, giving me the best advice and alternatives to make this holiday perfect travelling with two children (one with autism). It was even under budget!!! I would definitely recommend travel planners as my experience has been so positive helping me with finer details and so much more than I expected.
Thank you so much - we are so excited!!!

Réponse de TravelPlanners
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