Again, non-existent Customer Support. Emirates changed my flights and I urgently needed adjustments done. Travelstart promises a maximum 24 hour response to queries but 2 days later I am still waitin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
In February 2026 I booked & paid for flights for my wife and myself to travel on holiday using Travelstart's platform. A week after paying for the flights, the USA started the war in Iran and the airl... Voir plus
L'entreprise a répondu
Die Fluggesellschaft hat die Flüge die ich 2 monaten davor gebucht hatte, einfach zwei Tage vom Abflug ,den abflug datum 2 Tagen vorgeschoben ohne mal Bescheid zu sagen keine Nachricht Null... Voir plus
L'entreprise a répondu
Bolaget uppger ett pris i Skyscanner som är oriktigt och först meddelar att "priset har ökat" efter man fyllt i alla uppgifter i bokningen, accepterat villkoren och godkänt betalningssättet. "Vill du... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Based in Sunny Cape Town, Travelstart is your one-stop online travel shop. Forget trawling the web for the latest flight specials. We bring you the best international and domestic flights from all your favourite airlines. Book your hotel stay at properties on every continent. We offer you travel insurance too, for peace of mind. Select car hire from top car rental companies, book bus tickets to anywhere in southern Africa, and even book your next holiday activity. For custom holiday packages to anywhere in the world, contact our travel experts and let’s make it happen. For all your travel needs, go with the best and we’ll take care of the rest.
Coordonnées de contact
Longkloof Studios, Block B,Darters Road, Gardens, 8001, Cape Town, Afrique du Sud
- +27 4684300
- feedback@travelstart.com
- www.travelstart.com
1,3
Mauvais
770 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Never ever book flight with Travelstart
Never ever book flight with Travelstart
this company is a joak.
They have canceled my flight December 2022 and they didn't refund me after almost one year. very bad service.
29 décembre 2022
Avis spontané
Réponse de Travelstart
Hi there, Danish
Thank you for taking the time to leave a review of Travelstart South Africa.
Please email feedback@travelstart.com with your Travelstart booking number starting with ZA and further details of your experience so that we can investigate this matter.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Covid 19 and no help by travelstart
Hi,
I traveled to Thailand and for the majority of the trip I was sick. I am still currently sick and in hospital as I type this message, with Covid 19 and a bacterial infection on my chest. I am extremely ill and declared unfit to fly. I asked for our tickets to be moved by a week to allow me heal and be declared fit to fly. I am told to pay difference in fare, difference in airport taxes, airline change penalty fee as well as admin fee. I have huge medical bills and I can't afford another blow in cost. They would rather risk me flying in a poor health conditiom with the risk of infecting other passengers than rather helping.
I am so disappointed in the lack of empathy and understanding.
17 novembre 2023
Avis spontané
Réponse de Travelstart
Hi there, Kumandry
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
INVALID TICKET ISSUE SORTED
Gwen from travelstart was helpful on email to help me confirm my E-Ticket number on the Airlines website, appreciated the prompt responses
16 novembre 2023
Avis spontané
Réponse de Travelstart
Hi there, Dr Iqbal
Thank you for your feedback and the 4 star review. This will be shared with Gwen and the team.
Never book with Travelstart
Never book with Travelstart. I have booked 3 flights this year with them to Europe. On the last one I chose economy with a 23kg luggage allowance for R10,800. They issued me an Economy Lite ticket priced R9,800 that allows no luggage. Call centre was useless and despite seeing my ticket said Economy not Economy Lite and seeing the price difference I was told I had to pay to bring luggage. Who travels to Europe without a suitcase? Never ever use these people. They will only ever say no to you, nobody will ever help
16 novembre 2023
Avis spontané
Réponse de Travelstart
Good Morning
Thank you for your feedback.
According to the log history of your search and subsequent booking on our website, you had selected a Virgin Atlantic flight option. On the search results page, it did display that this fare did not include checked luggage. During the booking process, the option to add checked luggage was offered but this was not selected. The total cost that was paid was for a bagless fare plus our service and processing fees.
Just frauds and scams
Booked a ticket through their website, paid and received a confirmation but without any files related to the actual booking like tickets and/or receipt. Email states that I should be able to arrange further details (like additional luggage and check-in) through the airlines website with the credentials sent by Travelstart but the airlines tell me these credentials are invalid. Tried to email Travelstart and raise a support ticket to resolve this but even their own website says my booking reference number is invalid. Tried to call them to get it fixed via a customer rep but you get put on hold and after 15 minutes the connection just gets cut. I'm out of 85 Euros (although I will initiate a chargeback) and still have no tickets while I have to take the flight soon.
EDIT: Contact was quickly established after publicizing this negative review, go figure. Explained the issue and they said they'd have their backend team look into it and to wait 48 hours. Backend team got back to me stating that the credentials they sent me to manage my booking didn't work (as was already established by myself, hence the service request) and to go figure it out with the airline directly because they wouldn't pursue any further actions to remedy the situation. First and last time Travelstart for me, I'd advice anyone to avoid Travelstart at all costs.
30 octobre 2023
Avis spontané
Réponse de Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
FINGER WEG!!!!!!
FINGER WEG!!!!!!
Leider habe ich mir nicht die Mühe gemacht, hier nachzulesen, das hätte ich besse gemacht! Das ganze System ist unnötig wie ein Loch im Eimer!
Keine Besätigung erhalten, den Flug bei Ryanair musste ich dann noch selber komplizert bestätgen, zweimal über 2 Stunden in einer Chat-hotline gehangen ohne Ergebnis......Lassen Sie die Finger davon.
31 octobre 2023
Avis spontané
Réponse de Travelstart
Good Day
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Rip off! Beware!!
I booked the flight ticket a week ago, it was €1,5xx at final. When it switched to PayPal, i confirmed everything and clicked Pay button, some seconds later there was an error and I could still able to click pay again. This time it worked. And then my bank has popped up two notifications, one is €1,5xx another one is 1,7xx. I was shocked and immediately checked my bank account. It was pending and the next day i checked again, they deducted €1,7xx. Of course I wrote email to Travelstart. Am I so naive and wishing them to reply? Of course they never replied me. So don’t ever try to book anything from them.
15 octobre 2023
Avis spontané
Réponse de Travelstart
Good Day, ML
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Travelstart does not refund money for…
Travelstart does not refund money for canceled flights.
I bought 3 tickets to Zanzibar last year. As the flights were cancelled, I demanded my money back, which I still don't have after a year.
Although Travelstart says it has to wait for the money from the airline, Qatar sent the money to Travelstart a long time ago. This company has been illegally withholding almost 3,000 euros for a year.
I have now filed a lawsuit and am waiting.
Please do not buy anything from this company!!
9 octobre 2023
Avis spontané
Réponse de Travelstart
Good Day, Mark
Thanks for contacting Travelstart South Africa.
Please email your Travelstart booking numbers starting with ZA to feedback@travelstart.com so that we can investigate the matter for you.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Do not use them
No. Just no. I received my e-ticket after making a booking on Travelstart. Day before flying I go on the Airline's website to check in. Booking doesn't exist. I contact airline, they say booking was cancelled as they did not receive payment from Travelstart. I contact Travelstart. Have to wait 20 minutes online while they "try to see what they can do". Reluctantly I let them hang up with the promise they will phone back (of course I will phone back in a few minutes if they don't). They phone back. Some dude who I can hardly hear, but boy can I hear every word of some youtube video he's watching in the background. He tells me I never selected baggage option. So why do I have a TICKET??? Ok he will se what he can do. He phones back. Ok he has a new booking for me and he emailed me the ticket. I have nothing. I ask him what email address he sent it to. It's wrong. He argues with me over WHAT MY EMAIL ADDRESS IS. Then he realises he made a mistake with my child's name on the ticket. He will fix it and phone me back. An hour later I just go onto the airline's site, fix it, and check in. He phones me to say he fixed it and emailed me the ticket. Yeah, I checked in already. Still waiting for the email.
2 octobre 2023
Avis spontané
Réponse de Travelstart
Hi there, Beatrix
Thank you for taking the time to leave a review of your experience, we appreciate any and all feedback.
The matter will be investigated and raised with the relevant team leads.
i’m pissed off with your service
i’m pissed off with your service
booking : ZA11083265 . i’m stuck in New York but i paid for my flight.
worse experience ever
21 septembre 2023
Avis spontané
Réponse de Travelstart
HI there
Thank you for reached out to us.
Looking into your booking, I can see that our team has already been in contact to resolve the situation after the airline had cancelled your subsequent flights after you did not make your Miami to New York flight on 17 September.
i have been waiting for my refund of…
i have been waiting for my refund of tickets for almost 2 years now. Travelstart says to contact airline and the airline says contact agent.
12 septembre 2022
Avis spontané
Réponse de Travelstart
Hi there, H Nasir
Thank you for reaching out to Travelstart. Please email feedback@travelstart.com with your Travelstart booking number and details of your experience and the matter will be investigated.
To avoid this company
To avoid this company. I had planned my holidays with my boyfriend in March 2023, bought the tickets that same month for September 2023 and 20 days before the flight the company incompetently communicates to us via email that our flight has been cancelled with no solutions from their part. Their method to proceed is to basically hand off all potential contact or calls with different representatives in their company so your problem is not solved and you are cornered to request a refund. Avoid at all costs buying tickets with Travelstart you will waste your time as you are handed off to a customer service center that will not solve your problem.
17 août 2023
Avis spontané
Réponse de Travelstart
Hi there, Cat
Thank you for contacting Travelstart South Africa.
I am sorry to hear about your experience. If you have booked with Travelstart South Africa, please email feedback@travelstart.com with your booking number starting with ZA and any additional information and the matter will be investigated.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
DO NOT use this company
DO NOT use this company. I booked a flight to Nigeria from Cape Town and the plane left early with NO schedule update. Travelstart said they’d refund me R400 from a flight that cost almost R7k !! It took them WEEKS to even respond to that refund query. They said they actioned the refund on July 25, today is August 16 and there is still NO refund from my account. Absolutely rude customer service. Very unreliable. It’s disgusting honestly.
16 août 2023
Avis spontané
Réponse de Travelstart
Good Day.
Thank you for taking the time to leave a review.
Having checked your booking, we can see that you contacted us regarding your booking and that our team had responded within 24 hours.
Further correspondence between yourself and our customer relations team, who had contacted the airline on your behalf regarding your refund query, resulted in a refund quote being emailed through to you, as per the airline's fare rules regarding cancellation and refund on a partially used ticket.
This refund quote was accepted by yourself the same day and acknowledged within 24 hours.
The refund application was submitted to the airline and once the airline had finalised the refund, the funds were paid back to the card used to make payment by Travelstart, as per the proof of successful transaction that has been shared with you by email.
No refund after correct cancelation
I booked a business class trip for over 10000 Euro and haven't received the payment yet after two months despite Travel start helpdesk sends me to the airline and the airline back to travel -start.
1 juillet 2023
Avis spontané
Réponse de Travelstart
Thank you for contacting Travelstart South Africa
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Too much penalty fee. Cancellation denied
Booked a flight on friday night, want to change the travelling date. Was sent a shocking penalty amount that i must pay. Asked for cancellation and was told that its not possible.
29 juillet 2023
Avis spontané
Réponse de Travelstart
Dear Grace
We regret to hear of your Travelstart experience and value your feedback.
We have reached out via feedback@travelstart.com and hope to have this matter resolved for you.
Kind regards
Travelstart
STAY AWAY - HIGH CHANCE YOU LOSE MONEY
STAY AWAY - FLIGHT CANCELLED, NO ALTERNATIVE FLIGHT, NO REFUND, WEAK EXCUSES, DENY RESPONSIBILITY.
Our flight was cancelled, we were not offered an alternative flight. Instead of receiving the due refund, we only received 10% back. When calling their customer service, they acknowledge the mistake, however in the follow-up they keep saying the airline made a mistake and we should call the airline for refund (which is not possible as the flight was booked via Travelstart).
Their standard reply is "sorry, we understand your situation, we did our best".
Sorry, if that's your best, better close the company and stop acting irresponsible with customer's money.
UPDATE:
after receiving a comment on my review by Travelstart, asking to send my case to their feedback-channel, it gets more ridiculous: I got the following reply:
‘Thank you for contacting Travelstart South Africa
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.’
Again, denying any form of accountability, in the actual channel they asked me to use in this very post (check the comment) sending me back to the channels which brought me here in the first place. Textbook solution on how to prank a customer.
21 juillet 2023
Avis spontané
Réponse de Travelstart
Dear Sebastian
We regret to hear of your experience with Travelstart and value your feedback.
Kindly assist us with your Travelstart reference and further information, please email this to feedback@travelstart.com so we my investigate and try and resolve this matter for you.
Kind regards
Travelstart
Refund not processed voided ticket
Phoned numerous times explaining the story over and over again. Ticket was voided on 14th July ..paid for new ticket but refund not processed .. been send all over to get the issue resolved..just not getting anywhere...the mistake of wrong ticket booked 2nd time was their mistake...they just dont take responcibility!!! Bad bad seŕvice when you are told the refund will take 2 to 3 days
14 juillet 2023
Avis spontané
Réponse de Travelstart
Dear Suretha
We regret to hear of your experience with Travelstart and value your feedback.
Kindly provide us with your Travelstart reference and any further information and please email this to feedback@travelstart.com so we may investigate and try to resolve this matter for you.
Kind regards
Travelstart
Travelstart ripped us off of R50k
I booked flights through Travelstart for a family holiday to Abu Dhabi. The flights were on Qatar. I specifically booked this flight for it's shortest travel time as I have an autistic son with severe anxiety and the airport waiting times are a major issue for him. Lack of sleep also is a massive struggle for him. This whole trip was part of his therapy for overcoming a disasterous flight to Abu Dhabi 7 or so years earlier. He finally felt ready to conquer his fears so that our family could travel again. After paying for the flights I received an email stating that the flight times had changed and that our layover would be lengthened by hours. Obviously this was not going to work. That is how my nightmare with Travelstart began. I only booked through them because they offered the best price on the google page. I would have saved about R1000 so I booked through them. That decision ended up costing me HOURS of phonecalls and messaging AND R50 000. I'm devastated. After hours of my time, it was agreed that they would give us a full refund (highly unusual and I thought I was being given a special service), only to find out that I actually will not be receiving a cent back. Once we were assured of our money back and I accepted their offer, I used my credit card to book the families flights on Emirates instead and fly directly to Dubai without any stops. I kept telling my husband not to worry, Travelstart were in the process of refunding. When I inquired they said that it would take 8 to 12 weeks. Now that the 12 weeks are past, I once again contacted them only to find out we will not be getting a refund because according to them I never accepted the refund quote. And Qatar confirmed that we were a no show for the flight!!!!!! Travelstart are very sly. They insert a link that you have to click on to accept their offer. You have no proof that you have done it. Only they do. Whether they are outright lying because they have a fault in their system which meant they didn't cancel the flight on their part, or whether the link they sent wasn't working, or whether this is just what they do, I KNOW THAT I ABSOLUTELY ACCEPTED THAT QUOTE. Why would I not accept an offer to a full refund when they had been wanting to take thousands off for admin before I got hold of their SA manager, John Friel.
R50 000 gone. No sorry. This company is shocking. I wish I had come here to check before trying to save thay R1000. Please, save yourselves the stress. These people are not ethical.
6 avril 2023
Avis spontané
Réponse de Travelstart
Dear Michelle
We regret to hear about your experience with Travelstart and value your feedback
Upon investigating the correspondence in the booking we have noticed that one of our agents had called you yesterday on the number provided in the booking, you had indicated that you no longer want to speak to her however, she followed up the conversation with an email from feedback@travelstart.com to which you had also indicated that you no longer want to deal with an agent.
We have gone through the booking history to see what had transpired.
A refund quote was emailed 20th March confirming the refundable amount. In the quote the following was mentioned:
""If you wish to proceed with the cancellation, please confirm at least 48 hours before your scheduled departure.""
You had also responded on 20th of March but only asked the following question:
Contact Info:
Name: Michelle Engelbrecht
Email: engelamm@yahoo.com
Category: CONFIRMATION_OF_REFUND
Customer query: Just to confirm, are we being fully refunded?
To which the team again responded with the following:
Dear Gideon Engelbrecht,
Please be informed that the ticket cost for all the passengers will be fully refunded by the airline.
Without confirmation from you, no cancellation will be actioned and no refund will be due.
To go ahead with the refund processing have your Travelstart reference ready and select the following option: COVID 19- Confirmation of refund quote received by clicking on this link : https://www.travelstart.co.za/lp/contact-us
Please do not hesitate to contact us should you have any further queries.
Confirmation was only received 23rd April after the flight had departed.
Proof of acceptance of the refund quote was also mailed to you in the form of this email:
Dear Gideon Engelbrecht,
Thank you for your confirmation. The Booking has been cancelled as per your Request and placed on the relevant queue to process the refund with Airlines.
The refund can take 08-12 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.
Please do not hesitate to contact us should you have any further queries.
As advised in our previous email, confirmation needed to be made 48 hours prior to your scheduled flight
Our team reached out to the airline who confirmed as the passengers were a no-show a no-show penalty fee would apply, which we are not permitted to waiver.
And updated refund quote was emailed again in May
SENT # 06:36:14 Sun, 21 May 23 and again
SENT # 07:56:23 Thu, 25 May 23
To which we had not received any response until this follow up contact form sent on 24 May
Contact Info:
Name: Gideon Engelbrecht
Email: engelamm@yahoo.com
Category: FOLLOW_UP_REFUND
Customer query: Could you please let me know where you are in the refund process?
To which we again resent the refund quotes explaining the matter and asked you to either accept or decline
To which you had then managed to call the contact center on the 19th of July querying both quotes.
Should you have any further queries please feel free to reach out and we will respond or be happy to call again should you prefer to now speak to an agent.
We would be more than happy to try and assist to have this matter resolved
Looking forward to hearing from you
Kind regards
Travelstart
Unreliability at its best…I mean worst
I suggest that no one uses Travelstart. I made a booking, never got issued tickets, got refunded more than R2000 less than what I paid and they are unwilling to make it right. If you have R2000 to risk...then go ahead. They emailed me last week and said they would get back to me by yesterday. Never heard from them again. Epitome of unreliability!
20 juin 2023
Avis spontané
Réponse de Travelstart
Dear Josh Kruger
We regret to hear about your experience with Travelstart and value your feedback.
We have acknowledged all your posts on all our social media platforms, HelloPeter (which has been removed) and now Trustpilot, have tried contacting you numerous times on the numbers provided and have been in contact with your via email.
The original funds had been paid back to the original form of payment however your had a currency dispute which we have agreed to compensate you for also confirmed via email sent earlier this morning via our feedback@travelstart.com platform
Kindly respond and we will try our best to have this matter resolved as timeously as possible
Kind regards
Travelstart
Charged different amount than agreed
I agreed to be debited EUR 191.99, instead I was debited NOK 2217. Travelstart debited my credit card both another currency and amount than was agreed. Contacting their customer service about this led nowhere.
1 mai 2023
Avis spontané
Réponse de Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
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