Again, non-existent Customer Support. Emirates changed my flights and I urgently needed adjustments done. Travelstart promises a maximum 24 hour response to queries but 2 days later I am still waitin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
In February 2026 I booked & paid for flights for my wife and myself to travel on holiday using Travelstart's platform. A week after paying for the flights, the USA started the war in Iran and the airl... Voir plus
L'entreprise a répondu
Die Fluggesellschaft hat die Flüge die ich 2 monaten davor gebucht hatte, einfach zwei Tage vom Abflug ,den abflug datum 2 Tagen vorgeschoben ohne mal Bescheid zu sagen keine Nachricht Null... Voir plus
L'entreprise a répondu
Bolaget uppger ett pris i Skyscanner som är oriktigt och först meddelar att "priset har ökat" efter man fyllt i alla uppgifter i bokningen, accepterat villkoren och godkänt betalningssättet. "Vill du... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Based in Sunny Cape Town, Travelstart is your one-stop online travel shop. Forget trawling the web for the latest flight specials. We bring you the best international and domestic flights from all your favourite airlines. Book your hotel stay at properties on every continent. We offer you travel insurance too, for peace of mind. Select car hire from top car rental companies, book bus tickets to anywhere in southern Africa, and even book your next holiday activity. For custom holiday packages to anywhere in the world, contact our travel experts and let’s make it happen. For all your travel needs, go with the best and we’ll take care of the rest.
Coordonnées de contact
Longkloof Studios, Block B,Darters Road, Gardens, 8001, Cape Town, Afrique du Sud
- +27 4684300
- feedback@travelstart.com
- www.travelstart.com
1,3
Mauvais
770 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely shocking experience with…
Absolutely shocking experience with Travelstart. I had booked with a free flight change as my father was in hospital. When I called to make the change, the quotation was sent to me at 16:39. When I tried to accept it… I was informed that I had to accept it by 16:00. When I called back suddenly the price had increased by R3000 and they refused to assist.
12 juillet 2023
Avis spontané
Réponse de Travelstart
Hi there Tam
Thank you for sharing your feedback with us. We are sorry to hear about your Father, hope he recovers soon.
Please email feedback@travelstart.com with the Travelstart booking number and any additional feedback so we can investigate the matter.
A literal scam.
8 juillet 2023
Avis spontané
Réponse de Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Raised price after I entered credit…
Raised price after I entered credit card… that shouldn’t even be legal
6 juillet 2023
Avis spontané
Réponse de Travelstart
Hi there, Harrison
Thank you for taking the time to share your feedback.
Please note that Travelstart South Africa does charge a processing fee for bookings made. Once the method of payment is selected, the processing fee is added to the booking. This is displayed under the booking summary with the adjusted total before one clicks on the Pay Now button.
As per Travelstart's terms and conditions:
https://www.travelstart.co.za/lp/terms-and-conditions
Processing Fee
These fees cover expenses related to customer support, and maintenance costs for our online booking platform. This ensures that our customers will benefit from secure and efficient ways to book and pay online.
Thank you for allowing us to provide feedback regarding this matter.
If you would like further investigation into this matter, you are welcome to email feedback@travlestart.com with your Travelstart booking number and further details of your query.
Finger weg, von diesen Betrügern
Wie kann es sein, dass so eine Gesellschaft überhaupt noch Flüge anbieten darf?! "OHNE WORTE"...Meine 289,71 Euro wurden nicht zurück erstattet, obwohl der Flug im Februar 2023 annuliert wurde...Ich habe zig Mails geschrieben..sogar PayPal ist zu dumm, um den Fall zu klären...Mein Geld ist weg...Vielen Dank an Travelstart...Hoffe, der Geschäftsführer erstickt an dem Betrag....
28 juin 2023
Avis spontané
Réponse de Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Terrible customer care experience
Terrible customer care experience. Booked several flights already with them and never needed customer care. Until now, booked a flight, flew the first leg and tried to change the date of second leg, just to be told by a person in broken english on the customer care line, that this is unfortunatly not possible. Even my information on the related ticket rules, stated in Travelstart's email when sending the ticket to me in the first place, entailing me to a date change for a fixed service fee, was in vain. I was several times simply told, that they couldn't do anything for me. Despite receiving the feedback prior by the airline, that a change has to be dealed with through the travel agency I 'd booked with. Resolved? Well, no. I had to buy a new ticket. Never again with Travelstart!
21 juin 2023
Avis spontané
Réponse de Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Riktigt dåligt
Riktigt dåligt, bokat fel datum på biljett och ta en "avgift" om 400 kr.
Servicesupporten sitter i Indien och är helt värdelösa.
Bojkott.
19 juin 2023
Avis spontané
Réponse de Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe unfortunately I am not the right person to contact as I am working for Travelstart South Africa.
We are not affiliated with any of the Travelstart companies in Europe. For any bookings made through Travelstart Germany you will need to contact them direct as we do not have access to any of their bookings. The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Very slow response and a lot of hidden…
Very slow response and a lot of hidden cost and fees. Try to avoid using this company.
16 juin 2023
Avis spontané
Réponse de Travelstart
Hi there, YY Chan
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart South Africa booking number and further details of your experience so that we can investigate this matter.
Con artists
Required excessive documents to confirm booking after I had already paid, supplied the documents needed within the deadline supplied, they denied my documents and cancelled my booking, I then missed out on the flight I had paid for and had to pay for a much more expensive flight, stay clear of travel start!
14 juin 2023
Avis spontané
Réponse de Travelstart
Hi there, Mr Wilkinson
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Contacted Travelstart on their website
Contacted Travelstart on their website, Chat line and even phoned to get my ticket cancelled ...was promised on all three their means of contact that I will be send an email with the quotation for this cancellation but already 24 hours later and stil no email....its like they do not want to except a cancellation before the day of my flight. Ref ZA10877080 .
12 juin 2023
Avis spontané
Réponse de Travelstart
Hi there, Mr Jansen van Vuuren
Thank you for taking the time to leave a review.
Looking into your booking, I can confirm that the booking was cancelled and the refund submitted to the airline on your behalf. The refund has been finalised by the airline on 22 June 2023 and should reflect in the account linked to the card used for original payment within 10-14 days of this date.
A rip you off with a Date Change and Excessive Processing Fee
Reserved a Flight online but the return date was wrong, thus prior to paying for the flight we tried to change it. We contacted Travelstart that advised us that we can only make changes to the ticket once we have paid for it, and the ticket was issued. The ticket rules / fare rules stated that a change would cost no more than R3600. Travelstart quoted us R9100 to make a date change of which R700 was a processing fee... more than double the processing fee I paid to issue the ticket. Complete Rip Off. Further more they have some or other arrangement with the Airlines that you cant change the ticket on the airlines website directly, you have to go thought Travelstart, allowing them to rip you off however they want to.
9 juin 2023
Avis spontané
Réponse de Travelstart
Hi there, Ms Rautenbach
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Cleaned UP act - excellent service!
Having read such terrible reviews of this company I was terrified when needing to modify my flights - however, the team couldn't have been more helpful and efficient. Within a matter of minutes my flight was changed at a minimal fee. I am so impressed and couldn't recommend this company more highly. They have certainly cleaned up their act!
6 juin 2023
Avis spontané
Värsta företag boka aldrig med de
2 juin 2023
Avis spontané
Réponse de Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Doppelte Gepäckgebühr aufgrund fehlender Übermittlung
Ich habe über Travelstart eine Gepäckaufgabe gebucht und bezahlt, die Information ist jedoch nicht an die Fluggesellschaft übermittelt worden, sodass mir am Schalter das Gepäck erneut in Rechnung gestellt wurde. Über einen Chat konnte ich dies zwar dann bei Travelstart reklamieren und habe einen Link zu einem entsprechenden Formular erhalten, seitdem (vor 14 Tagen) habe ich aber weder eine Rückmeldung noch eine Erstattung erhalten. Ich rate daher von einer Buchung über das Unternehmen ab.
9 mai 2023
Avis spontané
Réponse de Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Is this for real?
What is going on here? Their system rejected both my bank cards, even though these had enough funds in them and were working perfectly. And their EFT option expects users to log into their bank account from the Travelstart website. Surely this isn't normal? Their outsourced call centre personnel were unhelpful and speak with such accents I couldn't understand them. Something dodgy here. I've used Travelstart in the past without problems.
26 mai 2023
Avis spontané
DO NOT use this company
DO NOT use this company. I booked a ticket, then the ticket was cancelled because the said the payment didn't clear, but the payment cleared from my bank. In short, the money was debited off my account, but NO TICKET. So, scam alert.
28 avril 2023
Avis spontané
WAITING FOR REFUND
I’m surprised that this “company” is still allowed to conduct business after so many bad reviews. tho I was too late to read reviews, circumstances happened already when I was searching about this Travelstart. I’m sorry that I chose to book with them. And strongly advise people not to book with TravelStart.
28 avril 2023
Avis spontané
Gave me the wrong flight date and charged me for a date change.
I selected a specific date for my booking and issed me a ticket with the wrong date attached. They still charge me to change the date to the correct one. Thank you, Travelstart!
28 avril 2023
Avis spontané
They are misguiding public on their…
They are misguiding public on their website, getting to purchase wrong ticket, basically total shed of responsibility on their wrong doing and passing the buck to airline to deal with mis-representation
27 avril 2023
Avis spontané
Stastay away from these people y away from these scammers
Stay away from these scammers. They will be nice to you when they want take your money . Total different when they need to make refund because of illness
17 avril 2023
Avis spontané
Incompetence
I took this travel agency the first and also the last time. Incompetent employees at all levels. The airline had shifted forward the time of my first flight for some hours. To avoid waiting for 8 hours at the airport for my connecting flight, I asked for getting an earlier one. The airline told me that the travel agency is not allowed to charge me for that but they still did. Even after paying 15 Euro, travelstart was not able to rebook my flight. I made several calls and waited for hours in the hotline but the staff was not able to understand my problem or willing to fulfill my wishes. So I paid for nothing and have now to wait for a long time at the airport due to incompetence of the staff. Never again, hands off!
17 avril 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.