Triwa Avis 125

Ääälskar mina solglasögon Havana Otto. Tidlösa och känns riktigt exklusiva och ordentliga sett till kvalitet. Supernöjd!

Deras design tilltalar mig mycket!
Har två klockor och två par solglasögon från Triwa och de är de enda jag använder.
Bra kvalitet!

Perfect service och snygg klocka som heter Power gold. Tack!

Väldigt snabb leverans och snygg klocka. Köpte den i present till en vän men måste nog köpa en till mig själv snart :)

Fantastic product and also fantastic customer service. I bought a watch made from ocean recycled plastic and I am using it every day. I even swim with it! Can happily recommend TRIWA!

Very bad experience! I have bought several items from them including watches and sunglasses and both times very poor quality. Armband in the watch got ripped after few uses and sunglasses frame got loose after 2 month use! It just fell everytime I bended slightly!
Contacted customer service to get refund but they said they can't get back some used sunglasses! What is the point of having warranty if they don't take back!
Strongly recommend not buying from this brand!

Both me and my partner have a Triwa watch and for the most part, we have been happy with the ordering process, overall eco-concious packaging and quality of the watches we've received (for a fashion watch).

However my partners watch is less than a year old and suddenly stopped working. We went through the Triwa website to process a repair, we got no reply after an entire week. Decided to send them an email directly, which took almost another week for a reponse and since replying to them, I am still waiting for further information.

Based on all the other reviews, it looks to me that Triwa have a quality control issue on there products and certaintly have a quality of customer service issue to. I don't think I'll be buying any more Triwa products anytime soon.

When researching for a new watch I came across this company and was impressed by their environmental ethos so went ahead and bought a Sea Shepherd purportedly made from plastic reclaimed from the Ocean. The watch seems to work fine but I've not had it long enough to be certain. My last watch, an inexpensive plastic Timex Expedition, lasted above 20 years before it started becoming unreliable so if this does the same then great. If it breaks after a short period then it'll defeat the intended environmental gain objective by becoming an expensive plastic disposable item. Discouragingly, the luminescence of the watch face is so dim it's impossible to see, unlike their website illustration, so this doesn't bode well.

My main gripe was the Import Duty I was charged since the retail price was £139, just £4 above the UK's £135 threshold, so UPS charged a whopping and unexpected £40.79 and this on top of the VAT already paid according to the invoice. Triwa ought to make this more clear on their website purchase pages. The charge is not their fault, it's the legacy of the stupidity of Brexit, but they really ought to give greater indication of what the total cost will be and make the warning much more prominent on their pages so that buyers are fairly warned.

I bought the Triwa Nevil watch as a gift for my (adult) son. Two months later the leather strap came undone. Fast forward one year and the battery is flat. After handing the watch in at a watchmaker, they could not make it go again. It still looks great, but it’s officially dead.
I have to buy another watch for my son now. I don’t think this is ok.

Good looking but poor quality. I bought a Sub Ocean Plastic after the second visit at the swimming pool a fog formed inside then condensed and small drops of water formed.
Anyway the worst thing is the customer service, after many attempts of contact I am still waiting for refunds or watch replacement.

After reading some online watch reviews I thought Id give Triwa a try. Found a nice watch that was reduced so ordered it online. Then got confused by the price quoted against price I paid before realising they removed VAT. The invoice said including VAT so wasn't sure what was going on. Free shipping is only free if you drive to the nearest pickup point, so paid £10. Then UPS delivery said I owed another £40 on top, not the £24 that was the VAT. All very confusing so Im not going to use them again. Oh and Customer Services, when asked to explain, just came back essentially saying I was being stupid.

I am really happy with my two watches from Triwa (Aska and Elva). The first I bought in 2019, since then it was one battery change and one change of the straps. Second I got a few weeks ago and it seems running smoothly as well.

The only thing that bothers me a bit is that it feels they are reducing the quality in the package and additions. What I mean is that the Triwa box I got in 2019 was much better quality and shape than the one I got this year, plus the fact that in 2019 I got a special tool to change straps which is missing now. Other than that no complaints at all.

I also bought 2 more watches as presents to family members and haven't heard anything bad about them.

Ett helt underbart företag att ha att göra med. Förutom snygga klockor så har de en kundvård som är föredömlig.
Var aldrig tveksam att handla här.

I'd give one star, but they refunded me and I didn't have to send the watch back to Sweden, so I'll give the extra star.

The same thing happened to me as another person on here. The battery ran out (after two weeks), so I took it to a jeweller to get it changed. The hands fell off immediately. It also turned out that the battery wasn't even dead. The jeweller tested the original battery and said it was fully charged. So the watches are just junk basically.

I read in a interview with the owner it was all about style over substance, but there was no style either. It was about £80 in the sale, reduced from something like £140. Seriously? It looked like something you'd see in a Southend seafront arcade, sitting amongst the cuddly toys on the claw crane machine. Really tacky bling. So gross. Sorry Triwa, that silver Nordic Falken is a really unpleasant watch. It's a £30 watch at best.

Bought a Falken two years ago, battery ran out yesterday, took it to a battery replacement Centre.
The back plate was removed and the minute hand and the second hand both fell off??
Triwa don’t want to know unless I pay for repair.
Total waste of money, I’ll stick with my Citizen Eco drive ten times better and half the price.
Don’t touch one is my advice.

Bought my Triwa Falken (green background) a year ago, working great, not a single complain and lots of compliments because it is so unique. Had some great -50% deal here in Croatia online, so had to give it a try (as a gift to myself after MA.) aLL in all, also thinking about some other of their products!

Totalt usel kundtjänst. Har skickat in en klocka för retur och får inga svar från dem. Kontaktat deras kundtjänst 4 gånger under ca en månads tid men får inga svar.

Really disappointed by the unhappy comments from customer
I myself am a happy owner of 4 Triwa watches and love them
Every time I wear one someone always comments as they are so unusual

As for replacing the batteries myself wouldn’t even contemplate doing that as the watches are waterproof up to 50m I think and wouldn’t want to risk damaging that
Timpsons replace at a charge of between£)18-20 worth I think

For some weird reason. They do not ship to some EU countries that are close by. Double check if they can deliver to your location. This still baffles me. The customer support were quite bad as well.

Klockan var som utlovat, kom i tid osv.

Jag ville dock inte behålla den och utnyttja min ångerrätt. Detta har de sett till att göra så komplicerat som möjligt. Istället för att bifoga kvitto och returfraktseden (inte mig emot att betala) så förutsätter de att man:

1. Skriver ut egen retursedel för retur
2. Skriver ut egna frakthandlingar för retur

Det är uppenbart att de har gjort returärendet så komplicerat som möjligt för att missnöjda kunder inte ska orka/hinna göra en retur inom den lagliga ångerfristen på 14 dagar. De lär kontra detta med "miljö osv osv" men det är skitsnack och tydligt uträknat för att öka sin (förmodligen obefintliga) vinst.