troocost.comAvis 

I was very impressed with the assistance I received from the company in seek opportunities for grants to upgrade our facilities. I have to say Beverly Unwin supported us through all the research

It has been a pleasure working with Anthony as one of our trusted energy broker partners. Anthony is dedicated to finding the right solutions for his clients and always puts their needs first. His professionalism, integrity, and commitment to delivering excellent customer service make him someone we genuinely enjoy working with. As an energy supplier, we truly value partners like Anthony, who communicate openly, work collaboratively, and share our commitment to achieving the best outcomes for customers. Together, we’ve been able to help businesses secure energy solutions with confidence, and it’s always rewarding to see our shared clients happy with the results.

Thank you, Anthony, for your trust, your partnership, and the opportunity to work together. I look forward to many more successful collaborations in the future.
Alina

Beverly Unwin has been incredibly helpful with both the set up and advise for dealing with our old supplier.
Emails are always responded to within 24hrs

Troo have been a breath of fresh air compared to previous brokers we have used for our commercial venue! Amar has gone above and beyond in helping us out with some long standing issues with our energy provider. Would highly recommend as the customer service is great!

Beverly has been great in supporting us with our query.

This company has been brilliant from day one especially Lisa Snowball who we have been dealing with directly
She is a credit to the company courteous polite and professional nothing too much trouble
I would 100% recommend this company to anyone looking to save money on their business energy bills
Thank you Lisa

Amazing service from Sonnie Terry, start to finish again, always here at the drop of a hat when we need her sorted all our, contracts, supplier issues, phone calls and questions for our Gas, Electric and water so helpful!

We had an issue with supplier - Lisa Snowball went above and beyond to get the issue solved.

Lisa has been fantastic, if there is ever a query she is there sorting it out immediately.

Being able to speak with Bev was a god send. Efficient and very friendly

Beverly Unwin has supported us throughout the last 9 months with an ongoing meter query. She has been nothing but fantastic and is very much appreciated. Nothing was to much trouble. Thank you.

Ease of use and clarity, quick to answer any queries

I'mhappy the way that i have been treated at troo, even though my complaint is with YGP, the support i have received from troo has been great, i would like to thank Peter, Beverly and Shannon for all their help

Beverley Unwin is always very helpful and always keeps you updated.

I signed up with Troo to get all of our utilities in one place to be renewed at one time only. the first 2 batches went through reasonably smoothly but the last one seemed to have been lost in the ether. The bills weren't on the portal for the supplier and I had not received paper bills so assumed that we were not being billed. I contacted Troo and Lisa Snowball dealt with my query with no fuss and got the bills emailed over to me and got the billing sorted on the Portal. Great service with no stress.

Had the pleasure of dealing with Rachel Finnigan with recent issues with my supplier! The support provided was excellent and helped me through the whole situation with guidance and even stepping in to back me up with my concerns.

Fantastic brokers, I'm really impressed with the level of support received! Dealt with a tough situation with fast replies in minutes not days! Fast efficient contact and assurance, far cry from other brokers who are so pushy with sales and disappear as soon as the contract is signed.

So personal thank you to Rachel and all the team! Highly recommend.

I have been dealing with Lisa Snowball, who has been very helpful with setting up our utility account and following up on issues with the new provider. Acting as a perfect intermediary. Many thanks

Lisa was really helpful and actioned any issues raised without any delay. She helped our organisation to reclaim our VAT entitlement - as a charity - we should be exempt of VAT and this will be backdated - so very well done

Shannon was assigned the task of liaising with Smartest Energy to ascertain why we were informed that our supply could not be moved to another provider; due to us having re-signed a contract which we did not do. Shannon persisted with the issue & kept me informed at regular intervals, the process took several weeks, but I was assured that she would find a solution. Smartest admitted that it was an error on their part & allowed our contract to be terminated & moved to Yu Energy. Shannon provided great service & is the ideal person to have at your side during a dispute as she doesn't give up or fail to provide information even when progress is slow. Excellent service throughout, thank you :)

Great Customer Service.
Had a problem with bills (nothing to do with Troo) but with the supplier and Kym Thorby helped with it all.
Chasing the supplier and getting a result.