Tropical Sky Avis 

923
TrustScore 4.5 sur 5

4,7

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Noté 5 sur 5 étoiles

Roisin in Tropical Sky helped us book our dream holiday - Roisin gave us options and was most helpful with our queries, had great guidance and knowledge of our destination. Pleasure to deal with & l... Voir plus

Noté 5 sur 5 étoiles

Have used Tropical sky and their sister company American Sky 4 times now and can't recommend them enough. Advisors have always been mega helpful and informative and importantly , very patient. All my... Voir plus

Noté 5 sur 5 étoiles

I had the pleasure this afternoon of booking a holiday to Antigua, and the customer service provided by Katie Guy was Top Drawer !! I had a quote for one hotel, and whilst waiting to confirm annual le... Voir plus

Noté 5 sur 5 étoiles

Recently I have been served by one of the Travel Expert Katarzyna Tryjankowska from the Tropical Sky Travel Company. I never seen this Company before. I must admit her professionalism, attention to... Voir plus

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4,7

Excellent

TrustScore 4.5 sur 5

923 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(923)

46 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent holidays in St Lucia

For the first time, we booked our vacation through a travel agency. Usually, we organize everything ourselves - flights, transfers, hotels, etc. This time, based on recommendations from friends, we decided to go for this option. Of course, I sent an inquiry, and the price quoted for the stay was significantly lower than if I had tried to book it on my own. The flight, transfer, and hotel were perfectly organized. The stay, which was a gift for my wife, turned out to be ideal. The best recommendation is my wife's words: if these weren't the best vacations, they were definitely among the best experiences we've had. Thank you Yvonne.

5 juin 2023
Avis spontané
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Réponse de Tropical Sky

How lovely! - Thank you for taking the time to write this 5 star review. We are delighted that we were able to help you plan and book your holiday and, more importantly, that you had an idyllic time. We look forward to helping you with your next trip!

Noté 1 sur 5 étoiles

If you want to book your dream wedding…

If you want to book your dream wedding stay clear ! The service was great until they had our money and from then until the wedding the service was beyond dreadful. We believed that this was a small business who would give personal exclusive care but we were very wrong. We were given misinformation, correspondence was appalling and the information about the resort and the availability of the wedding we wanted was incorrect. We wanted a luxurious, private and relaxing wedding which we did not get. The terrible service added stress and upset to what should have been a relaxing, dream wedding. The resort accepted responsibility for it's short comings yet Tropical Sky had no interest and were unwilling to accept any responsibility. Unfortunately for us our memories are tainted and out wedding substandard which is heart breaking after working so long and hard to pay for what we thought would be a once in a lifetime experience.

1 avril 2023
Avis spontané
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Réponse de Tropical Sky

We are very sorry to hear that you feel that your wedding was substandard.
Your complaint was thoroughly investigated by our customer services team and you accepted the resolution offered.
Our wedding specialists are experts in their field and all of the information given to you was correct. Our calls are recorded, so we listened to the calls and found our agents to be courteous, professional, kept in touch and assisted you throughout. This included assisting you when you needed to change your holiday dates. We also sent you a complimentary wedding dress box and arranged complimentary help in resort to help with your wedding dress.
We were surprised and disappointed to hear that you were unhappy in resort, particularly as you sent an email to your wedding planner advising that your room and the resort were very nice. The resort also weren't advised that you had issues whilst you were there.
We arrange numerous successful weddings at this resort and are very proud of our excellent reviews from our wedding couples.
Congratulations and Best wishes to you both.

Noté 1 sur 5 étoiles

Big mistake booking with Tropical Sky

We booked our honeymoon through TS, paid a €700 deposit, but unfortunately needed to change the dates due to a family matter. They told us we would have to put an additional €700 down even though they already have our initial deposit, and haven't booked anything yet. We asked why and they said "because the dates are different".. "but you haven't booked anything for us yet".. "it's policy". A quick google search and we found much cheaper options than what TS was quoting us, so we declined to pay more money for no service and they unapologetically kept the €700 deposit for doing absolutely nothing. Nice business model.

22 mai 2023
Avis spontané
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Réponse de Tropical Sky

We are sorry to read this and have looked into what happened. Holiday bookings are made with a non-refundable deposit so if clients aren't able to travel we are unable to refund this. However, we tried our best to help move your holiday but the price increased by €700 due to the date change from August to January. The cheaper options you found weren't like for like as the dates and room type were different and didn't include transfers. As you weren't able to travel due to a family matter, you may be able to claim on your travel insurance? Best wishes.

Noté 5 sur 5 étoiles

Amazing Amazing Amazing!!!

Amazing Amazing Amazing!!!
Booked through Tropical Sky and Karen Andrews our wedding coordinator was out of this world. Booked everything and explained everything regarding paperwork that we needed to get done before we went to resort etc. Step by step guide and nothing was too much trouble for Karen.
We got married in Sri Lanka at the Club Hotel Dolphin and from the moment we got there we were treated like royalty. Room upgrades flowers in the room and the most amazing service anyone could ever want!!!
We had a fabulous wedding coordinator Angela who made life so very simple the week leading up to our big day, always on hand and what’s app whenever we needed reassurance or questions answered. The Hotel was fairly quiet but staff were always do friendly and helpful! Law change meant no Elephants are allowed at weddings anymore, well a quick word with management and it was done !!!! My wife to be was over the moon. Everything was cooked especially for me in the main restaurant as I’m so fussy but eat chicken everyday!! From the waiters, egg lady and bar tenders too many to mention ALL the staff managers and pool boys and gardeners were just fab.
Our wedding day was just the most personal perfect day ever and will always be remembered ! We were the first wedding in 4 years and everyone was involved. Very hot and although delayed until 4:40 pm was just incredible!! Massive Thanks to All involved and many friends made that will be back to see nxt year!! Love you alll and keep smiling xxxx

17 mai 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5* review. We are so glad you had an amazing wedding day in Sri Lanka! We have passed your lovely comments on to Karen, and we look forward to helping you book your next trip. Many thanks.

Noté 5 sur 5 étoiles

Excellent choice of wedding and honeymoon destinations

We booked our wedding and honeymoon through Tropical Sky after researching tropical destinations for our wedding. Tropical Sky have a host of good destinations and options and we decided on Mauritius. The hotels chosen in Mauritius and later on the island of Reunion were very good (we would highly recommend Lagoon Attitude in Mauritius - please be aware that you cannot have all-inclusive in Reunion if you do want this option) and Tropical Sky were responsive and helpful in organising our adventure of a lifetime.

20 avril 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had such a lovely wedding and honeymoon with us. Congratulations!

Noté 5 sur 5 étoiles

Brilliant

Tropical Sky have been brilliant over the last few years through Covid which we had to cancel and then via a rebooking for our wedding in Barbados. Their prices are hard to beat and the customer service is excellent. I'd highly recommend them

28 avril 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your lovely review. The covid pandemic certainly proved to be a difficult time and we are grateful to our wonderful clients like you for your patience and understanding.

Noté 5 sur 5 étoiles

New Zealand Fly/drive - worked to perfection

Arranged a 21 day fly/drive holiday to New Zealand with stopovers in Singapore with New Zealand Sky. Brendan was very helpful and patient during the booking process whilst I decided precisely what I wanted. They arranged not only the flights, car hire, accommodation, taxis, ferries etc but also activities incl Milford Sound Cruise, Whale Watch, Te Anau Glowworm Caves, Zealandia, TransAlpine Train & Queenstown Cruise together with suggested routes. All details were included on a handy mobile app which also included detailed information on each of the destinations. Everything worked to perfection; left UK on 10/04/2023 and had an absolutely brilliant time returning on 05/05/2023. Would certainly use again.

5 mai 2023
Avis spontané
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Réponse de Tropical Sky

Thank you so much for your 5 star review! Wow it sounds like a fabulous trip, we are delighted that everything went to plan and you had such a great holiday. Brendan is certainly one of our experts for this part of the world.

Noté 5 sur 5 étoiles

I would certainly recommend Tropical…

I would certainly recommend Tropical Sky. Very helpful from the first contact. Did price comparisons, and staff extremely helpful. Wonderful package. We went to Antigua the hotel Verandah Resort and Spa amazing could not fault it apart from no ATM on site which eould have been handy and no unlimited ice cream for the kids.
Food,entertainment, staff, cleanliness, organisation was fantastic. I hope I can visit again in the future 🙏 flight with virgin Atlantic was the best flight I'd been on.

10 avril 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review, we are delighted that you had such a wonderful holiday to Antigua and everything went to plan. We look forward to helping you plan and book your next trip! Best wishes.

Noté 5 sur 5 étoiles

I would recommend Tropical Sky without hesitation

I had never come across Tropical Sky before, but this will certainly not be the last time that we use them when planning for that 'special' holiday. My husband and I wanted to go to New Zealand and had an idea of what we wanted to do. Brendan was very helpful and his suggestions helped us to have the perfect holiday. Everything was taken care of including ouar flight arrangements, motels, hotels, car hire and excursions. We must also thank Jenn at Tropical Sky and Louise at New Zealand Fine Touring. We were on the North Island when the cyclone hit and they were both patient, reassuring and managed to put together an alternative itinerary at very short notice. I would recommend this company without hesitation.

3 février 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had a great holiday to New Zealand, despite the cyclone and are glad we were able to help you rearrange your itinerary. We look forward to helping you plan your next trip!

Noté 5 sur 5 étoiles

Excellent service & a magical wedding !

Myself and my husband knew we wanted to go abroad just the two of us to get married but weren’t sure where! I rang tropical sky who recommended sandals grande Antigua . It was amazing from start to finish. Karen and Katie from tropical sky were great answering all our questions and helping us when needed. We will definitely book with tropical sky again!! We 100% recommend x

31 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent Holiday in Maldives!!!

Me and my wife would like to thank you very very much Tropical Sky, specially many many thanks to Lucy Moon for arranging holiday in Maldives in February, everything was more than perfect, AMAZING!!!​ Me and my wife didn't expect will be so nice!!! All transfers arranged very very good, Sun Syam Iru Fushi Island was amazing, Water villa very nice, food and beverage Perfect, staff very very good and friendly!!!
Just no words, everything was organised excellent!!!
Thanks a lot!!! Will definitely book another holiday with Tropical Sky!!!
Well done!!!

14 février 2023
Avis spontané
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Réponse de Tropical Sky

What a lovely review! Thank you so much for taking the time to write about your amazing holiday with us. We are delighted that you had such a wonderful time. I have passed your comments on to Lucy and we look forward to helping you plan and book your next holiday.

Noté 5 sur 5 étoiles

Highly recommend, knowledgeable and responsive

2nd time using Tropical Sky Travel to book my long haul holidays, last year Mauritius, this year Cancun (can't wait!).

My dealings with Gail have been excellent. Very quick to respond and her knowledge has meant that I am booking hotels and destinations that I would not have normally considered or that I thought I could afford. I explain my budget and what I am looking for and she comes up with fantastic options all matching my request.

Would certainly recommend and will continue to be first port of call.

5 avril 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for taking the time to write such a lovely review. We are thrilled that you had a great holiday to Mauritius and are so excited about your next holiday to Cancun. I will be sure to pass your lovely comments on to Gail.

Noté 5 sur 5 étoiles

My holiday in Mauritius

My holiday and wedding was arranged through tropical sky - they were fantastic, everything was so well organised. Massive Thank you to Karen who was always on hand to answer any questions I had on the run up to the event:) the whole experience was 5 star. I would highly recommend booking with tropical sky.

19 mars 2023
Avis spontané
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Réponse de Tropical Sky

How lovely! Thank you so much for your 5 star review. We are delighted that you had a fantastic wedding and honeymoon. I have passed on your comments to Karen. Congratulations!

Noté 5 sur 5 étoiles

Not just for package holidays. Expert attention,and perfect service

We have used Tropical Sky for a number of holidays. Last October it was Vietnam, Thailand and Singapore. Everything went super smoothly. We have now returned from 17 days in Costa Rica, which was our best holiday ever. We had a number of calls with Kevin, who along with their Costa Rica specialist designed a fantastic tour. We opted for our own guide, who was excellent. We have no reason to use anyone else. Tropical sky are not just for packages, they can design a holiday to suit you.

25 février 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review, we are absolutely delighted that you have had another amazing holiday with Tropical Sky. Two of our team members are in Costa Rica right now and are sending some fabulous pictures. We look forward to helping you plan and book your next trip. Best wishes.

Noté 5 sur 5 étoiles

Samantha was absolutely fantastic

Samantha has been dealing with sorting out our honeymoon for us and she has gone above and beyond making sure we got the best package possible to suit our needs, priorities and budget. I asked her to look at so many different options for us, and nothing was ever too much hassle! She was also extremely knowledgeable and well travelled herself which meant she was able to give great advice on different holiday destinations. We have now booked the Seychelles and will definitely be coming back and using Sam to sort out next holiday for us! Amazing service, thank you so much

16 mars 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review! We are delighted that you found Sam so helpful and knowledgeable. We hope you have the most amazing honeymoon to the Seychelles.

Noté 5 sur 5 étoiles

Great Holiday

Tropical Sky arranged our holiday to Barbados including a wedding package, we were given very good advise from Dan regarding which hotel would suit us especially with having a wedding there, he suggested Mango Bay and it was amazing, the hotel made our day very special and stress free. Karen is the wedding coordinator at Tropical Sky and again it was made very easy with their skills.

24 février 2023
Avis spontané
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Réponse de Tropical Sky

Thank you so much for your 5 star review. We are delighted that you had such a wonderful time and your wedding was special and stress free.
Congratulations from everyone at Tropical Sky!

Noté 5 sur 5 étoiles

Wedding in Mauritius 🇲🇺

I stumbled across Tropical Sky whilst looking for destination weddings anywhere in the world.

I spoke to Gail, who then passed me over to the wedding planning team.

I cannot fault them, every query we had was resolved and everything we worried about was dealt with.

We had an all night flight without stops, we got to our boutique hotel and we loved it. We stayed at the Veranda Paul et Virginie adults only.
I highly recommend this place too.

We had a driver who took us to the civil offices in Port Louis two days before our ceremony to get paper work in order.
The day of our wedding went smoothly, we couldn’t fault it.

The hotel guests were our wedding guests.

Even when we returned Tropical sky asked how it was. All I can say is if you are thinking of getting married abroad do it!

Thank you to everyone at Tropical Sky, we will definitely be booking with you again. Everything was included in the price. They get you the best possible deal.

Only question is where do we go this time?

Wedding party for our family and friends is in the summer here on the UK.

Thank you to all the team, especially Karen we couldn’t have done it without your expertise and experience. 🙏🙏🙏

2 décembre 2022
Avis spontané
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Réponse de Tropical Sky

Wow what a lovely 5 star review! Thank you so much for taking the time to tell us all about your wonderful wedding and honeymoon. We are thrilled everything went to plan and you had a memorable and special time. Karen certainly is our wedding planning superstar - she knows everything about getting married abroad!
Thanks again and congratulations.

Noté 5 sur 5 étoiles

Mauritius wedding

From start to finish - Staff were so friendly and helpful, nothing was too much for them. Our holiday/wedding/honeymoon was amazing. Our wedding co-ordinator Karen ensured we had everything....all documents etc required before we travelled to Mauritius.
Zilwa Attitude was as amazing as they said too. Staff there, also couldn't do enough for you!
We are definitely going to use Tropical Sky again.

25 janvier 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had such a lovely wedding and honeymoon. Congratulations!

Noté 5 sur 5 étoiles

Our agent Sejal was excellent

Our agent Sejal was excellent, professional, efficient, courteous and friendly at all times. She was with us every step of the planning and no requested was left unanswered. Our holiday to Kenya was amazing due in no small part to Sejal.
Thank you so much Tropical sky. I shall recommend you to all. Have a good season.

13 janvier 2023
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review, we are thrilled that you had a fantastic holiday. Yes, Sejal is a superstar and recently won Employee of the Year due to all the positive feedback and praise she receives. Thanks again!

Noté 5 sur 5 étoiles

Fantastic, brilliant , Tropical Sky

Myself.and Jane decided to get married ,.then abroad.
We saw a.resort we liked and contacted tropical sky.
They organised everything, Karen our organiser sorted the wedding and Sam the holiday. We chose Lagoon attitude and it was paradise.
The wedding was awesome and tropical sky sorted everything
Totally recommend 👌 for service ,price , the all round package. Perfect

Thank you
Mr and Mrs Shannon

6 octobre 2022
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review! We are delighted that you had a briliant wedding and honeymoon. Huge congratulations and best wishes from us all at Tropical Sky.

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