I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Voir plus
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Lisez les avis des autres
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Voir plus
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Voir plus
L'entreprise a répondu
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de design et de décor intérieur
- Magasin de vêtements pour bébés
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Coordonnées de contact
Fieldhouse Lane, SL7 1LS, Marlow, Royaume-Uni
- help@truly.co.uk
- www.truly.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This website is a recent find and I…
This website is a recent find and I wish I'd found it sooner. The quality, service and delivery is very good. Not a massive amount of choice but that's fine for me as Truly has gone for quality over quantity.

Réponse de Truly
Extremely pleased with the product…
Extremely pleased with the product quality and will order again.
Cushions look fantastic on the sofa.

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Truly were great package was sent…
Truly were great package was sent well-wrapped but Royal Mail didn't wait for us to answer the door and took the package away so we had to wait 4 days to receive it!

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I decided to shop at Truly
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly.
I am thrilled with everything , particularly the tumblers - just perfect for G&T’s !
I also bought a couple of pillow slips , beautiful cotton , and will soon be ordering the bed sheets to match .
Highly recommend shopping at Truly , very good quality and reasonable pricing .

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My partner bought me some silk…
My partner bought me some silk nightwear for my birthday.they were the wrong size but was quick and easy to exchange for the correct size free of charge.packaged beautifully, the pjs look and feel amazing on my ridiculously sensitive skin.i thought he’d gone mad when i saw the price but after wearing them i quickly realised they are absolutely worth the money! Thanks

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Lovely product
Lovely product! the only small thing is it would be great if the batteries were included.

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My order arrived promptly packed in a…
My order arrived promptly packed in a lovely box. The fit was perfect and the only minus is that the fabric was silky and I had expected it to be a heavier cotton as it was termed a sweatshirt. However it will be good for the spring and maybe wet days in summer with jeans so I am fairly pleased with it.

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Totally Efficient
Totally efficient- ordered, confirmed, delivered and love the product. Will definitely use Truly again. Thank you.

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I ordered some fluted wine glasses
I ordered some fluted wine glasses, they are excellent quality at a very reasonable price .

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Had fabulous customer service from…
Had fabulous customer service from Truly.....sent items that were too small back and within no time received the next size up

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Truly...'wow!!!'.
Truly...'wow!!!'.. excellent service, exquisite product and so well packaged..i am extremely delighted with my purchase and will definitely recommend ..love love love !!! Xx

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Good looking glasses
Good looking glasses. Arrived on time. So beautifully presented and boxed. Would make an ideal gift

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Ordered a set of silk cami and shorts
Ordered a set of silk cami and shorts, after 1 wear the strap has broken on the cami top. Such a shame as I loved the feel of them and was going to order more but glad I didn't now.
Received reply on trustpilot stating that Truly would get an email over to rectify but it never arrived.
Truly ...Checked all emails and nothing has been received apart from the monthly mailshot...its not in spam..have checked!

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Recommended
I've placed 2 orders now and have had a great experiences both times.
Items are beautifully packaged and received on time. I ordered some items as a gift and were perfect to send on as they were.
One item of clothing i returned was refunded quickly and the process was easy. Would recommend and order form again. Its lovely to find smaller businesses to order from, especially for presents for a new born.

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The snowsuit was perfect for my granddaughter
The snowsuit was perfect for my granddaughter who is 7 weeks old. 0-3 months is still pretty big on her but sometimes we just lay her in it and zip up regardless of weather her arms and legs are in the arms and legs and it’s just like a sleeping bag. Very good quality. Truly service was very good

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Lovely sweater
Lovely sweater, nicely wrapped, arrived very quickly. Delighted with the purchase and would buy again from Truly.

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I've been searching for a snowsuit for…
I've been searching for a snowsuit for a few weeks now and I randomly came across this one in an advert. I ordered this and to my surprise it came very quickly which I didn't expect. The fabric is lovely and the inside is so soft to touch. Can't wait to use this. Speedy service good correspondence through email

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