The booking process is very easy, and communication with TUI is very quick. However TUI application is not always working properly. I found different prices when using browser and app. Also mistakes w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
TUI Wilton, especially our consultant Caroline were a pleasure to deal with. They helped us arrange a wonderful holiday with my parents who both needed assistance through the airport. The hotel sugges... Voir plus
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We always use TUI as they never disappoint, until this year. A 20kg bag was always included but since teaming up with Ryanair even a cabin bag costs extra
L'entreprise a répondu
I had issues booking online and called your office. I spoke to Sarah who was fantastic and got everything sorted in minutes. She couldn’t have been more helpful. She was bubbly and friendly and defini... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Coordonnées de contact
Dublin, Royaume-Uni
- www.tuiholidays.ie
4,5
Excellent
869 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de TUI Ireland
Kevin,
We're delighted to hear you found our booking process clear and straightforward. Thank you for your kind words & we hope you have a fantastic holiday.
TUI Ireland
Highly Recommend for a group booking
The agent was very responsive. Got exactly what we requested, followed up on all our requests & called back when she said she would
6 août 2026
Réponse de TUI Ireland
Angela,
Thank you for your wonderful feedback! We are so pleased to hear that our agent was responsive and ensured all your requests were met. It's great to know you received exactly what you needed.
TUI Ireland
Always a pleasure to deal with
30 juillet 2026
Réponse de TUI Ireland
Mike,
We are delighted to hear that you consistently have a positive experience with us. Thank you for your kind words.
TUI Ireland
Lack of refund or credit note
Booked a holiday to Spain with Tui ,unfortunately before we could go I was diagnosed with very serious illness and had to cancel the trip I had payed a deposit of 475 euro. When I asked the Tui rep for a refund or credit note I was informed no refund or credit note, it seems Tui doe's not a comparison policy shame on Tui so called family travel agencies bad enough dealing with the diagnosis but also having to deal with the ill affordable financial loss
14 juillet 2026
Avis spontané
Réponse de TUI Ireland
Hi Gerry
Thank you for taking the time to share your feedback. We are very sorry to hear about your diagnosis and sincerely wish you all the best during this difficult time.
We completely understand how upsetting it is to have to cancel a long-awaited holiday due to unforeseen medical circumstances. Unfortunately, as the booking had already been confirmed, the flights and other travel arrangements were secured with our third-party suppliers and airlines. Under the fare rules attached to the booking, these arrangements are non-refundable once confirmed, which means we are unable to offer a refund or credit note.
We appreciate that this is not the outcome you were hoping for, particularly given the circumstances. Where cancellations are due to illness, customers may wish to contact their travel insurance provider, as they may be able to assist with recovering eligible cancellation costs.
Thank you again for your feedback. We genuinely sympathise with your situation and wish you a full and speedy recovery.
Kind regards,
TUI Customer Support Team
We were seen almost immediately upon…
We were seen almost immediately upon entering the store, and Cathia made the whole experience effortless. Amazing.
1 août 2026
Réponse de TUI Ireland
Michael James,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was effortless and that you were seen so quickly. We truly appreciate your kind words.
TUI Ireland
Everything looked after from start to…
Everything looked after from start to finish, great holiday 🤩👌🏼
2 août 2026
Réponse de TUI Ireland
Niamh,
We're so glad you had a great holiday and that we looked after everything for you! Thank you for your kind words.
TUI Ireland
Réponse de TUI Ireland
Jane moss,
We're so happy to hear you consistently have such a positive experience with us. Thank you for your kind words!
TUI Ireland
Réponse de TUI Ireland
Noel Christopher,
We're delighted to hear that you found our services easy to use and that our team at Mahon Point provided you with such a brilliant experience. We'll be sure to pass on your kind words.
TUI Ireland
Réponse de TUI Ireland
Robert McCoy,
We're so glad you found our service easy to use for booking excursions! Your positive feedback truly means a lot to us.
TUI Ireland
Payment issue resolution
Wasn't waiting long to get through on the phone, the agent was already aware of the payment issue I was experiencing, advised tech were already working on it and that a payment could be made over the phone with her then and there. Quick, helpful and friendly.
30 juillet 2026
Réponse de TUI Ireland
Dara,
We're so happy to hear about your positive experience with us! We're glad our team could quickly resolve your payment issue and provide helpful, friendly service. Thank you for sharing your feedback.
TUI Ireland
Very friendly staff
Very friendly staff. Sophie was so helpful with choosing our lovely hotel in teneriffe. Have been traveling with Tui for several years and had the best of holidays.
27 juillet 2026
Réponse de TUI Ireland
Pauline,
We are so pleased to hear about your positive experience and that our team provided such helpful service. It's wonderful to know you've enjoyed your holidays with us for several years!
TUI Ireland
Customers to be able to make payment…
Customers to be able to make payment through the app, not have to go to a tui store or ring ur office to receive a link tat expires, outdated
30 juillet 2026
Réponse de TUI Ireland
Hi,
Thank you for your review. We are sorry for your frustration and appreciate your feedback regarding app payments. Payments can be made directly through the app & we also have the payment link to make payments more secure for the customer, we're sorry that the current process of calling us or visiting a store hasn't met your expectations.
Customer feedback like yours helps us identify areas where we can improve, and we've passed your comments on to the appropriate team.
Kind regards,
The TUI Team
I’m only giving 4 stars due to a lack…
I’m only giving 4 stars due to a lack of extras the Irish can choose compared to our British friends. They could book a late check out on the app this was unavailable to us and caused us to not being able to get one due to lack of availability at the hotel. Otherwise we were very happy with the tui service and have booked another holiday for next year.
14 juillet 2026
Réponse de TUI Ireland
Hi Jenny,
We truly appreciate you sharing your feedback and are glad to hear you enjoyed our service overall, leading you to book another holiday with us. We understand your disappointment regarding the late check-out options and the disparity in availability compared to other regions. We are actively reviewing our app functionalities and regional offerings to ensure a more consistent and equitable experience for all our valued customers. Your comments are invaluable as we work to improve our services.
TUI Ireland
Réponse de TUI Ireland
Patricia,
We're so glad to hear you found our team friendly and helpful. Thank you for your kind words! We hope you have a fantastic holiday.
TUI Ireland
Just needed help with tui app
27 juillet 2026
Réponse de TUI Ireland
Theresa,
We're glad to hear you found assistance with the app. We appreciate your feedback.
TUI Ireland
Travelling with TUI a few years now and…
Travelling with TUI a few years now and it has always been easy from making the booking online , to dealing with the reps while away.
17 juillet 2026
Réponse de TUI Ireland
Hi Fiona,
We're so happy to hear you've consistently had easy and enjoyable experiences with us, from booking to your interactions with our reps. We truly appreciate your loyalty and positive feedback!
TUI Ireland
The booking process was easy to do
9 juillet 2026
Réponse de TUI Ireland
Samuel,
We're happy to hear that our booking process was easy for you. We appreciate your positive feedback! We hope you have a fantastic holiday.
TUI Ireland
Excellent help with queries
15 juillet 2026
Réponse de TUI Ireland
Lisa,
We're so glad we could assist you with your queries effectively. Thank you for your kind words!
TUI Ireland
Service provided absolutely the perfect…
Service provided absolutely the perfect accommodation suggestion was H10 Casa Del Mara Palma Majorca. Staff at hotel went out of there way to accommodate all events meals restaurant services first class .
15 juillet 2026
Réponse de TUI Ireland
Margaret,
We are so pleased to hear that our accommodation suggestion for H10 Casa Del Mar Palma Majorca was perfect for you. It's wonderful to know the hotel staff provided first-class service for all your needs. Thank you for sharing your positive experience with us!
TUI Ireland
Very easy to use web site
14 juillet 2026
Réponse de TUI Ireland
Patty,
We're delighted to hear that you found our website easy to use! We truly appreciate your positive feedback.
TUI Ireland
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