Turtledove London Avis 

253
•
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered two dresses on 17th August, and they still haven't arrived. I received one email on 10th September saying they were experiencing delays, and I've followed up a couple of times to request a r... Voir plus

Noté 1 sur 5 étoiles

Order still not received after placing it on 10 August and no further update since 26 August. Emails to customer service bounce back. First - and last! - time ordering from this business.

Noté 5 sur 5 étoiles

My first purchase, the red and black striped trousers, needed slight alteration to fit my ample bottom. The quality was excellent. My second purchase, reversible trousers, were absolutely wonde... Voir plus

Noté 1 sur 5 étoiles

I placed 2 orders for kids clothes for my granddaughters but received nothing. I did get an email saying they were experiencing difficulties but nothing happened. Made a claim through my bank and wo... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements
  2. aussi dans
  3. Fabrique de textile
  4. Magasin bio
  5. Magasin de vêtements pour bébés
  6. Magasin de vêtements pour enfants
  7. Magasin de vêtements pour femmes

Écrit par l'entreprise

Turtle Dove London is a multi award-winning clothing brand creating timeless, versatile pieces designed for women, children and babies. Our collection includes organic cotton dungarees, jumpsuits, dresses, trousers, sweatshirts, joggers and rompers – all thoughtfully designed for comfort, simplicity and ease. Every style is made to move with you and fit naturally into everyday life. We create contemporary classics made to last beyond one season, designed to mix, match and be loved for years to come. Each piece is crafted from 100% GOTS Certified Organic Cotton and carefully chosen fabrics that feel good to wear and stand the test of time. Our focus is on quality, softness and effortless wearability – clothes that look as good as they feel. All our garments are made in ethically approved factories that share our values of fairness, respect and care. We work closely with trusted partners to ensure each piece is made responsibly from start to finish. Discover our complete collection of women’s and children’s organic clothing, from everyday essentials to versatile wardrobe staples. Whether it’s a pair of relaxed organic dungarees, a go-anywhere jumpsuit, or easy pieces for kids to play and explore in, Turtle Dove London designs with real life in mind – timeless style, everyday comfort, and effortless wear. Enjoy worldwide delivery, UK next day delivery, and hassle-free returns – plus 15% off your first order when you join our community.


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

253 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 17 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,3

Tous les avis

(253)

98 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

First order of two knitwear items

First order of two knitwear items, both very good quality and design; sizes are generous so bear in mind when ordering! Lovely stuff.

12 décembre 2024
Avis spontané
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Réponse de Turtledove London

Hi Marina,

Thank you for ordering our organic cotton knitwear. Top quality and exclusive designs are key to our brand - happy to hear you agree !

Many thanks

Emma

Noté 5 sur 5 étoiles

Royal Mail failed to deliver a parcel…

Royal Mail failed to deliver a parcel to me from Turtledovelondon.com. I contacted their customer service and Amanda responded immediately with a polite and helpful answer to my problem. She immediately followed this up and solved the problem to my complete satisfaction. I would thoroughly recommend this company and Amanda particularly.

12 décembre 2024
Avis spontané
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Réponse de Turtledove London

Hi Penny,

Thank you for taking the time to write this review. Occasionally orders do go missing in the post but we will always find a solution! Thank you for your patience and understanding.

Many thanks

Emma

Noté 1 sur 5 étoiles

Avoid. They don't value their customers.

Be careful - not a friendly company and definitely not one that values their customers. I bought a few things on sale only to find out later they cannot be returned. I asked to return one shirt for being not as described, I even wanted to pay for the return, but they kept refusing. I left a negative review on their website, but they seem to hide what they don't like. The clothes look nice, but they are very wide and shapeless with too short sleeves or legs (and I'm only 5'8"). They also stink terribly at first. Overall - save yourself some disappointment as it is inevitable.

10 décembre 2024
Avis spontané
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Réponse de Turtledove London

Good Evening,

Thank you for shopping with us and taking the time to leave this review. Our customers are at the heart of our brand, and I am sorry to read that your experience with us has not reflected this.
Reviews do take time to filter onto our website, but they should be visible within a week or two.
Please do forward your order number to me emma@turtledovelondon.com so I can find a solution for you that you are happy with.

Many thanks

Emma

Noté 5 sur 5 étoiles

Can never go wrong with organic clothes!

I've been a fan of Turtledove for a while and love how they use organic materials to help our planet. It's also kind to my skin too as I have eczema. I recently tried on their new size 0 Lila Dungarees and they fit me perfectly - I usually wear a size 4! (I'm also under 5ft!). I wear these lounging around the house or out doing some errands! Cannot get enough of this brand. 100% recommend. P.S. please do more size 0 sizes for me & my petite girlies!

14 novembre 2024
Avis spontané
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Réponse de Turtledove London

Hi Sarah, thank you so much for shopping with us. Glad you like the new sizes on those styles, they have been in development for a while and its great to get the feedback!

Noté 5 sur 5 étoiles

Fantastic company

I've bought so many things from this company over the last few months as I look to replace my wardrobe contents, and the quality and fit of the garments keeps me coming back!

18 octobre 2024
Avis spontané
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Réponse de Turtledove London

Thank you so much for shopping with us, and for the lovely feedback

Noté 5 sur 5 étoiles

Kate trousers: comfortable and smart :)

I love my new trousers (the Kate trousers in black.) They’re 100% cotton, and so comfortable/soft while still looking smart. For someone with extreme sensory issues when it comes to uncomfortable clothes, these are a real life-saver. I’m really pleased and will be buying them in grey when I next get paid!

18 octobre 2024
Avis spontané
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Réponse de Turtledove London

Hello, thank you for shopping with us. Our Kate trousers are one of our best selling styles, we are so pleased you find them comfortable to wear!

Noté 5 sur 5 étoiles

Wonderful range of clothes …

Wonderful range of clothes on the website and most are available in a wide range of sizes. Bought a jumpsuit for our daughter and she loves it. Beautiful print and soft fabric. Will be buying dungarees next!!

23 septembre 2024
Avis spontané
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Réponse de Turtledove London

Hi Debbie, we are so pleased your daughter loves the jumpsuit. Thank you for shopping with us

Noté 5 sur 5 étoiles

Fantastic brand, lovely clothes

I’ve been buying from Turtledove London since 2021 when I bought my first pair of dungarees and fell in love. I now have 3 pairs of dungarees, a T-shirt, and 2 pairs of trousers (w plenty more on my wishlist!) The quality of clothing is excellent and washes well. I’ve had only positive experiences with ordering, returns, delivery etc. Even the packaging is well thought out.

17 septembre 2024
Avis spontané
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Réponse de Turtledove London

Hi Lindsey, thank you so much for the ongoing support of our brand. Hope you get treated to some of the pieces on your wish list !

Noté 5 sur 5 étoiles

Great quality

Great quality, stylish and simple clothing.

1 septembre 2024
Avis spontané
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Réponse de Turtledove London

Hi Ruth, thank you so much for supporting our brand. Quality, simple and stylish is always our goal !

Noté 5 sur 5 étoiles

Can’t beat organic cotton

Can’t beat organic cotton. Love my dungarees and the colour choice. Delivery was very quick and free, even in the sale which is a bargain. Happy to buy at full price for organic cloth as like the ethos of this company. Wish there were more out there.

2 septembre 2024
Avis spontané
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Réponse de Turtledove London

Hi Debbie, thank you so much for supporting our brand and for valuing the importance of organic cotton clothes.

Noté 5 sur 5 étoiles

Great quality and really lovely clothing…

Great quality, ethical and really lovely clothing. Was a slight issue with my delivery but the person I spoke to was really helpful and resolved it swiftly. My stripey t-shirt is a new fave!

21 août 2024
Avis spontané
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Réponse de Turtledove London

Thank you so much for shopping with us. Apologies for the delivery issue, but pleased you love the clothes!

Noté 5 sur 5 étoiles

Top quality material

Top quality material. Very versatile. I am a large size 14 and opted for size 2. It was a little oversize. Next time I bought size 1 and it's a perfect fit. I'm over the moon with my 2 pairs of funky dungarees

27 août 2024
Avis spontané
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Réponse de Turtledove London

Thank you for taking the time to write this review. So happy you like the dungarees, the sizing information will be a good guide for others too.

Noté 5 sur 5 étoiles

So happy!

Absolutely love the gauze dungarees, the size I ordered was true to size and perfect for me. So comfortable and the colour is lovely and can be easily dressed up or down.
Will definitely be ordering more dungarees from Turtledove London.

1 août 2024
Avis spontané
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Réponse de Turtledove London

Hello! Thank you for shopping with us, we are so pleased you like the dungarees and to hear you will be styling them for different occasions.

Noté 5 sur 5 étoiles

Love the dungarees

Bought 3 pairs of dungarees for my grandson for Christmas. Easy to order and prompt delivery . My grandson already has two pairs which he has worn a lot. They wash well and look like new keeping their shape and they are made of lovely soft material. Would highly recommend.

20 août 2024
Avis spontané
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Réponse de Turtledove London

Thank you for thinking of us for a gift for your grandson. It is great to hear that our dungarees have been worn a lot and wash well.

Noté 1 sur 5 étoiles

Products are low quality at high prices…

Products are low quality at high prices and they hide any bad reviews on their site so you only see 5 star ratings. I will never buy from this company again.

1 juillet 2024
Avis spontané
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Réponse de Turtledove London

Thank you for shopping with us and taking the time to write this review.
We are sorry that the items you ordered are not what you expected, we aim for top quality in all that we do. All our products are made using GOTS certified organic cotton and manufactured in factories who align to ETI and SEDEX approval. All our production is tested by an independent testing house ( SGS) alongside our own QC checks.
We offer a full refund or replacement of any garments which do not meet our quality standards . Please do send more information over to me by email ( emma@turtledovelondon.com) so I can resolve this for you.
Many thanks once again for bringing this to our attention, I hope to hear from you soon.

Noté 5 sur 5 étoiles

Fabulously soft and unique baby clothes

I bought 10 items in the sale for my 4 month old granddaughter.
Beetroot Print T-Shirt × 1
0-6 Months
Sunny Applique T-Shirt × 1
0-6 Months
Pelican Onesie × 1
6-12 Months / Stone
Contour Print Joggers × 1
6-12 Months
Birdsong Romper × 1
3-6 Months / Multi
Birdsong & Stripe Bib × 1
One Size / Multi
Two Bears Bubble Romper × 1
0-6 Months / Sunset
Two Bears Dress × 1
0-6 Months / Sunset
Sky Gauze Dress × 1
2-3 Years / Sky
Chequer Bubble Romper × 1
6-12 Months / Sunset
All items were loved by mum and dad, so soft and unusual fabric designs. Sale prices were great, but I would say that the clothes are well worth their full price.

29 juillet 2024
Avis spontané
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Réponse de Turtledove London

Thank you so much for supporting our brand. It is lovely to hear that the gift was loved by mum and dad too!

Noté 5 sur 5 étoiles

Great clothing

Great clothing, excellent quality and delivered quickly! Very happy with my first purchase!

8 août 2024
Avis spontané
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Réponse de Turtledove London

Thank you for shopping with us, we are so pleased you liked your first purchase!

Noté 5 sur 5 étoiles

10/10 all around

Not usually one for reviews but wanted to say how chuffed I am with my order. I have been wanting to purchase the Kate trousers since seeing them on someone at uni and saved up for a key purchase . I only buy second hand or from ethical companies and will defo buy from you again . Quality is top tier and size 1 fits as described ( I’m a 10- 12 ) have worn with trainers , birks and platform heels for date night too .

8 août 2024
Avis spontané
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Réponse de Turtledove London

Hello,

Thank you for your review and for always shopping ethically. We are so happy to hear how much you have already worn your Kates and that you share our vision for wearing them multiple ways! We are big fans of second hand shopping too, you can sometimes find our brand on some vintage shopping websites if you type us in the search!

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