Turtledove London Avis 

253
•
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered two dresses on 17th August, and they still haven't arrived. I received one email on 10th September saying they were experiencing delays, and I've followed up a couple of times to request a r... Voir plus

Noté 1 sur 5 étoiles

Order still not received after placing it on 10 August and no further update since 26 August. Emails to customer service bounce back. First - and last! - time ordering from this business.

Noté 5 sur 5 étoiles

My first purchase, the red and black striped trousers, needed slight alteration to fit my ample bottom. The quality was excellent. My second purchase, reversible trousers, were absolutely wonde... Voir plus

Noté 1 sur 5 étoiles

I placed 2 orders for kids clothes for my granddaughters but received nothing. I did get an email saying they were experiencing difficulties but nothing happened. Made a claim through my bank and wo... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements
  2. aussi dans
  3. Fabrique de textile
  4. Magasin bio
  5. Magasin de vêtements pour bébés
  6. Magasin de vêtements pour enfants
  7. Magasin de vêtements pour femmes

Écrit par l'entreprise

Turtle Dove London is a multi award-winning clothing brand creating timeless, versatile pieces designed for women, children and babies. Our collection includes organic cotton dungarees, jumpsuits, dresses, trousers, sweatshirts, joggers and rompers – all thoughtfully designed for comfort, simplicity and ease. Every style is made to move with you and fit naturally into everyday life. We create contemporary classics made to last beyond one season, designed to mix, match and be loved for years to come. Each piece is crafted from 100% GOTS Certified Organic Cotton and carefully chosen fabrics that feel good to wear and stand the test of time. Our focus is on quality, softness and effortless wearability – clothes that look as good as they feel. All our garments are made in ethically approved factories that share our values of fairness, respect and care. We work closely with trusted partners to ensure each piece is made responsibly from start to finish. Discover our complete collection of women’s and children’s organic clothing, from everyday essentials to versatile wardrobe staples. Whether it’s a pair of relaxed organic dungarees, a go-anywhere jumpsuit, or easy pieces for kids to play and explore in, Turtle Dove London designs with real life in mind – timeless style, everyday comfort, and effortless wear. Enjoy worldwide delivery, UK next day delivery, and hassle-free returns – plus 15% off your first order when you join our community.


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

253 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 17 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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2,3

Tous les avis

(253)

98 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I’ve made a couple of purchases from…

I’ve made a couple of purchases from here the latest being a lovely plaid dress. It’s comfy and well made. Love it

24 novembre 2025
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Réponse de Turtledove London

Thanks Sarah, we love seeing customers returning and still loving our brand! Thanks for taking the time to leave us a review

Noté 4 sur 5 étoiles

Quality looks good

I bought these barrel legged trousers for my daughter-in-law so cannot comment on the fit as they are for Christmas but can say they appear to be very good quality. Packaging could have been a little better though.

27 novembre 2025
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Réponse de Turtledove London

Thank you for your feedback — Hope your daughter in law loved the trousers!

We also appreciate the note about the packaging. We keep this minimal and plastic-free as part of our planet-friendly approach, but it’s always helpful to hear how it’s received and we’ll take this on board.

Thanks again for taking the time to share.

Noté 5 sur 5 étoiles

Good quality clothes with a lovely feel…

Good quality clothes with a lovely feel not packaged in plastic. Brilliant

4 décembre 2025
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Réponse de Turtledove London

Thank you so much for taking the time to leave this — we’re really glad you’re happy with your pieces and noticed the plastic-free packaging too. It means a lot to us.

Noté 5 sur 5 étoiles

Love the products

Love the products. Very comfy.
Good service.

3 décembre 2025
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Réponse de Turtledove London

Thanks for taking the time to leave us a review and so glad you had a great experience

Noté 2 sur 5 étoiles

Ordered size 2 trousers

Ordered size 2 trousers , was sent size 1 with a "2" label.. sent back and told they would send the right size out. only to be told over a week later the "2" was now sold out. Very disappointed, first time ordering and won't be ordering again.

25 novembre 2025
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Réponse de Turtledove London

Hi Dexter, We’re really sorry about this — we completely understand why you’d feel disappointed, especially with it being your first order.

Being sent the wrong size and then finding the correct one had sold out isn’t right, and we’re sorry for the frustration it caused. If you’re happy to, please message us at customerservice@turtledovelondon.com as we'd hate to loose you and hope there's something we might be able to offer to apologise, Thanks

Noté 1 sur 5 étoiles

Don't shop here

Such a muddle, don't shop with them. Quality of products is not that great, sizing is all over the place, they denied receiving an item I returned and stopped replying to my emails when I asked for my refund.

10 octobre 2025
Avis spontané
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Réponse de Turtledove London

We’re really sorry to hear this and understand how frustrating that must have been — especially when you’re waiting on a refund. That’s not the experience we want anyone to have, and we’re genuinely sorry it felt like things were left unresolved.

We take concerns around quality, sizing and returns seriously, so it’s upsetting to read that we missed the mark here. We also apologise if communication dropped off — that’s something we want to put right.

If you’re happy to, please email us at customerservice@turtledovelondon.com with your order number and return details. We’ll look into this personally and do our best to resolve it as quickly as possible.

Thank you for sharing your experience, i hope we can put this right

Noté 5 sur 5 étoiles

Every item of clothing I have ordered…

Every item of clothing I have ordered has been not only unique but excellent quality .

24 novembre 2025
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Réponse de Turtledove London

Thanks so much for leaving us a lovely review, we're so happy you love our products and quality as much as we do! Please come back and shop with us again soon!

Noté 1 sur 5 étoiles

Matilda dress no longer for larger sizes

Oh Ive had a negative experience and only posting to warn other people who may order the larger size expecting it to be the same as the matilda dress size 3. I ordered a L in the black dress and was v disappointed that it was no where near as roomy as my previous 3 matilda dresses. I contacted customer services who then wanted photos of the measurements and was then advised that it had been mis labelled and should have been a M. This process took them nearly 2 weeks to confirm they were sending me out a M when I was asking for a L. Another round of emails and then finally received replacement dress. Unfortunately it is exactly the same as the original dress so would appear that they no longer cater for 18+ size even tho it states its for 20-22. The dress is more like a 16. You would have thought they could use their own stock to see the drastic reduction in sizing and checked to see measurements of the replacement dress they sent me. Sorry for waffle but get v disappointed in fashion brands fat shaming in this day and age.

27 octobre 2025
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Réponse de Turtledove London

Hi Sarah, Thank you for taking the time to share your experience. We completely understand how disappointing it must have been to receive a dress that didn’t match the fit you expected — especially after loving your previous Matilda dresses!

We want to reassure you that we are reviewing our sizing across the collection, and your feedback has been really valuable in that process. Following comments from customers who felt certain styles were coming up too big, we did make adjustments and removed some fabric from newer runs. We recognise that this change hasn’t been communicated clearly enough, and we’re working on improving how we share fit updates so customers can choose the right size with confidence.

We also apologise for the confusion during your conversations with our team.

We appreciate you raising this — we’re listening, and we’re committed to offering inclusive sizing and designs that feel comfortable for everyone! If there’s anything further we can do to put this right, please do reach out to us directly so we can help.

Noté 5 sur 5 étoiles

The £20 Perfect-Fit, No-Iron Dungarees

My wife took a chance on these dungarees, tempted (won't lie) by the £20 price tag, and she's loving the result.

Usually, she wears a Medium, but she didn't select a size this time - simply clicked through in a rush & got a Small, and it was the best non-decision I think she's made.

She says the fit is nothing short of perfect.
They settle beautifully in all the right areas - lower parts, bust, & shoulders - all feel comfortable and fit perfectly. With no awkward pull or bagginess that she often get with dungarees.

Beyond the surprising fit, the quality of the material is fantastic for the price.
It's soft to the touch and makes washing an absolute breeze.
The best part? she simply hangs it up to dry, and it comes out with minimal wrinkles, meaning she can skip the ironing.

She thinks this pair is also incredibly versatile. Says they'll be great for summer, but they also have enough room that she could easily wear them year-round, layering them up with sweaters and thermals once the colder weather hits.
If they offered these in more colours at this same price point, she would definitely buy every single one.

31 octobre 2025
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Réponse de Turtledove London

Thank you for sharing this — we’re really glad to hear the dungarees were such a good fit, even by accident! We're glad your wife loves them. And we appreciate the note on more colours — it’s definitely something we’ll take back to the team. Enjoy!

Noté 5 sur 5 étoiles

Ordered a few maternity bits

Ordered a few maternity bits. Really high quality and came so quickly. Has made me feel so much happier to have some nice clothes to wear that are comfy and fit! Had to send a few things back that didn’t suit and returns was very easy / quick to be acknowledged

5 novembre 2025
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Réponse de Turtledove London

Thank you for your lovely review — we’re so glad the pieces arrived quickly and helped you feel comfortable and confident. It’s great to hear returns were straightforward too. Wishing you all the best with your maternity journey!

Noté 1 sur 5 étoiles

I returned several items I had…

I returned several items I had purchased in their sale due to them being too big in size. I've just checked my email and I have several emails saying I've had refunds on items which looked a bit odd. It's 1 order so why am I being refunded different amounts. I've just checked my credit card and the company has CHARGED me for the returned items!! So I'm now £220 down with no items as I've returned them in perfect condition. There's no phone number on their website to contact them so how do I sort this out? It's a lot of money to have taken in error. I need a respite asap from the company or I will contact my bank for a refund due to fraud.

12 novembre 2025
Avis spontané
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Réponse de Turtledove London

Hi Caroline, So sorry to hear you've had a bad experience. I have requested some more information about your order so we can help get this resolved for you as soon as possible.

Noté 5 sur 5 étoiles

First purchase, won't be the last!

Really easy ordering process, with good communications throughout. Quick delivery and excellent quality products. Highly recommended

4 novembre 2025
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Réponse de Turtledove London

Thank you for your review — we’re really pleased to hear the ordering process, delivery and quality all hit the mark for you. We appreciate the recommendation!

Noté 5 sur 5 étoiles

Beautiful clothing for children

Beautiful clothing for children

29 octobre 2025
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Réponse de Turtledove London

Thank you for your review — we really appreciate you taking the time to share your experience. Glad to hear everything went smoothly and that you’re happy with your Turtledove pieces. Your support means a lot to us!

Noté 5 sur 5 étoiles

Amazing

I now have 4 wonderful pairs of dungarees. I cannot fault the style, the quality, value for money, or the service I have received. Such helpful staff

29 octobre 2025
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Réponse de Turtledove London

Thank you for your review — we really appreciate you taking the time to share your experience. Glad to hear everything went smoothly and that you’re happy with your Turtledove pieces. Your support means a lot to us!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Everything perfect from ordering, communication and delivery. Thank you Turtle Dove.

27 octobre 2025
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Réponse de Turtledove London

Thank you for your review — we really appreciate you taking the time to share your experience. Glad to hear everything went smoothly and that you’re happy with your Turtledove pieces. Your support means a lot to us!

Noté 5 sur 5 étoiles

The clothes are fantastic

The clothes are fantastic, super comfy, fast delivery.

27 octobre 2025
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Réponse de Turtledove London

Thank you for your review — we really appreciate you taking the time to share your experience. Glad to hear everything went smoothly and that you’re happy with your Turtledove pieces. Your support means a lot to us!

Noté 5 sur 5 étoiles

So impressed! Will definitely buy from this company again.

My order arrived swiftly. Both items are of good quality and were an excellent fit. I am 61 and quite short. It is often difficult to find clothing online which fits and is suited to my age and height. These items are also extremely flattering and comfortable with elasticated and tie waists for a perfect fit.

21 octobre 2025
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Réponse de Turtledove London

Hi Catherine, Thanks so much for taking the time to leave us a review, we love it when our customers love our products as much as we do!

Noté 5 sur 5 étoiles

Funky and gorgeous!

I brought 2 tops and a jumpsuit in the sale for a fabulous price. Gorgeous soft organic cotton and funky designs with super speedy delivery.

24 septembre 2025
Noté 5 sur 5 étoiles

Lovely clothes and great service

There was a technical issue with my order which was promptly sent out upgraded delivery when I contacted the company to ask where my order was. Unfortunately I had waited too long to chase it up, in which time one item had sold out. Amanda kindly agreed to honour the discount code I'd used once the item was back in stock and I could rebuy it. Very good service, and the clothing is great quality.

29 juillet 2025

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