I ordered two dresses on 17th August, and they still haven't arrived. I received one email on 10th September saying they were experiencing delays, and I've followed up a couple of times to request a r... Voir plus
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Order still not received after placing it on 10 August and no further update since 26 August. Emails to customer service bounce back. First - and last! - time ordering from this business.
My first purchase, the red and black striped trousers, needed slight alteration to fit my ample bottom. The quality was excellent. My second purchase, reversible trousers, were absolutely wonde... Voir plus
I placed 2 orders for kids clothes for my granddaughters but received nothing. I did get an email saying they were experiencing difficulties but nothing happened. Made a claim through my bank and wo... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Fabrique de textile
- Magasin bio
- Magasin de vêtements pour bébés
- Magasin de vêtements pour enfants
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Turtle Dove London is a multi award-winning clothing brand creating timeless, versatile pieces designed for women, children and babies. Our collection includes organic cotton dungarees, jumpsuits, dresses, trousers, sweatshirts, joggers and rompers – all thoughtfully designed for comfort, simplicity and ease. Every style is made to move with you and fit naturally into everyday life. We create contemporary classics made to last beyond one season, designed to mix, match and be loved for years to come. Each piece is crafted from 100% GOTS Certified Organic Cotton and carefully chosen fabrics that feel good to wear and stand the test of time. Our focus is on quality, softness and effortless wearability – clothes that look as good as they feel. All our garments are made in ethically approved factories that share our values of fairness, respect and care. We work closely with trusted partners to ensure each piece is made responsibly from start to finish. Discover our complete collection of women’s and children’s organic clothing, from everyday essentials to versatile wardrobe staples. Whether it’s a pair of relaxed organic dungarees, a go-anywhere jumpsuit, or easy pieces for kids to play and explore in, Turtle Dove London designs with real life in mind – timeless style, everyday comfort, and effortless wear. Enjoy worldwide delivery, UK next day delivery, and hassle-free returns – plus 15% off your first order when you join our community.
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 17 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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I’ve made a couple of purchases from…
I’ve made a couple of purchases from here the latest being a lovely plaid dress. It’s comfy and well made. Love it

Réponse de Turtledove London
Quality looks good
I bought these barrel legged trousers for my daughter-in-law so cannot comment on the fit as they are for Christmas but can say they appear to be very good quality. Packaging could have been a little better though.

Réponse de Turtledove London
Good quality clothes with a lovely feel…
Good quality clothes with a lovely feel not packaged in plastic. Brilliant

Réponse de Turtledove London

Réponse de Turtledove London
Ordered size 2 trousers
Ordered size 2 trousers , was sent size 1 with a "2" label.. sent back and told they would send the right size out. only to be told over a week later the "2" was now sold out. Very disappointed, first time ordering and won't be ordering again.

Réponse de Turtledove London
Don't shop here
Such a muddle, don't shop with them. Quality of products is not that great, sizing is all over the place, they denied receiving an item I returned and stopped replying to my emails when I asked for my refund.

Réponse de Turtledove London
Every item of clothing I have ordered…
Every item of clothing I have ordered has been not only unique but excellent quality .

Réponse de Turtledove London
Matilda dress no longer for larger sizes
Oh Ive had a negative experience and only posting to warn other people who may order the larger size expecting it to be the same as the matilda dress size 3. I ordered a L in the black dress and was v disappointed that it was no where near as roomy as my previous 3 matilda dresses. I contacted customer services who then wanted photos of the measurements and was then advised that it had been mis labelled and should have been a M. This process took them nearly 2 weeks to confirm they were sending me out a M when I was asking for a L. Another round of emails and then finally received replacement dress. Unfortunately it is exactly the same as the original dress so would appear that they no longer cater for 18+ size even tho it states its for 20-22. The dress is more like a 16. You would have thought they could use their own stock to see the drastic reduction in sizing and checked to see measurements of the replacement dress they sent me. Sorry for waffle but get v disappointed in fashion brands fat shaming in this day and age.

Réponse de Turtledove London
The £20 Perfect-Fit, No-Iron Dungarees
My wife took a chance on these dungarees, tempted (won't lie) by the £20 price tag, and she's loving the result.
Usually, she wears a Medium, but she didn't select a size this time - simply clicked through in a rush & got a Small, and it was the best non-decision I think she's made.
She says the fit is nothing short of perfect.
They settle beautifully in all the right areas - lower parts, bust, & shoulders - all feel comfortable and fit perfectly. With no awkward pull or bagginess that she often get with dungarees.
Beyond the surprising fit, the quality of the material is fantastic for the price.
It's soft to the touch and makes washing an absolute breeze.
The best part? she simply hangs it up to dry, and it comes out with minimal wrinkles, meaning she can skip the ironing.
She thinks this pair is also incredibly versatile. Says they'll be great for summer, but they also have enough room that she could easily wear them year-round, layering them up with sweaters and thermals once the colder weather hits.
If they offered these in more colours at this same price point, she would definitely buy every single one.

Réponse de Turtledove London
Ordered a few maternity bits
Ordered a few maternity bits. Really high quality and came so quickly. Has made me feel so much happier to have some nice clothes to wear that are comfy and fit! Had to send a few things back that didn’t suit and returns was very easy / quick to be acknowledged

Réponse de Turtledove London
I returned several items I had…
I returned several items I had purchased in their sale due to them being too big in size. I've just checked my email and I have several emails saying I've had refunds on items which looked a bit odd. It's 1 order so why am I being refunded different amounts. I've just checked my credit card and the company has CHARGED me for the returned items!! So I'm now £220 down with no items as I've returned them in perfect condition. There's no phone number on their website to contact them so how do I sort this out? It's a lot of money to have taken in error. I need a respite asap from the company or I will contact my bank for a refund due to fraud.

Réponse de Turtledove London
First purchase, won't be the last!
Really easy ordering process, with good communications throughout. Quick delivery and excellent quality products. Highly recommended

Réponse de Turtledove London

Réponse de Turtledove London
Amazing
I now have 4 wonderful pairs of dungarees. I cannot fault the style, the quality, value for money, or the service I have received. Such helpful staff

Réponse de Turtledove London
Excellent service
Excellent service. Everything perfect from ordering, communication and delivery. Thank you Turtle Dove.

Réponse de Turtledove London

Réponse de Turtledove London
So impressed! Will definitely buy from this company again.
My order arrived swiftly. Both items are of good quality and were an excellent fit. I am 61 and quite short. It is often difficult to find clothing online which fits and is suited to my age and height. These items are also extremely flattering and comfortable with elasticated and tie waists for a perfect fit.

Réponse de Turtledove London
Funky and gorgeous!
I brought 2 tops and a jumpsuit in the sale for a fabulous price. Gorgeous soft organic cotton and funky designs with super speedy delivery.
Lovely clothes and great service
There was a technical issue with my order which was promptly sent out upgraded delivery when I contacted the company to ask where my order was. Unfortunately I had waited too long to chase it up, in which time one item had sold out. Amanda kindly agreed to honour the discount code I'd used once the item was back in stock and I could rebuy it. Very good service, and the clothing is great quality.
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