Wr needed a conversion kit to change our new cooker to LPG. We originally bought one from Amazon that assured us was the right part but when the gas engineer came he said they were all the wrong sizes... Voir plus
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I needed a fan for my dimplex storage heater and a PCB for my Danville optimyst fire. Both parts arrived safely packaged. Fitted them both today and heh presto I'm warm again. Luckily I'm a retir... Voir plus
L'entreprise a répondu
Very, very poor customer service. Ordered a part on 6th of November, they emailed me to say it would take 10 days. After chasing almost three weeks later, they told me they hadn't got around to orderi... Voir plus
I contacted UK Spares on what I thought was Mission Impossible. I needed an obscure part to fix our older model Creda shower and had drawn a blank everywhere else. Clive responded to my telephone ca... Voir plus
À propos de l'entreprise
- Magasin de pièces et de composants électroniques détachés
- Magasin de pièces détachées pour appareils électroménagers
- Fournisseur de composants électroniques
Écrit par l'entreprise
UK Spares is a leading supplier of spare parts to the UK, specialising in the electrical sector, we offer next day delivery on 1000's of stocked items. With decades of experience UK Spares prides itself on superb customer service and in finding those parts that others can not. UK Spares covers all of the UK's leading brands, from Dimplex to Dyson to Zip, so you can be satisfied that we can help you with any enquiry you have. We also have a trade counter for same day collections, and a website offering the facility to order 24/7, so no matter the time or place, UK Spares is there for you.
Coordonnées de contact
1155 Aztec West, BS32 4TF, Almondsbury, Bristol
- 01454 620500
- sales@uk-spares.com
- www.uk-spares.com
4,3
Excellent
788 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Identifying obsolete parts.
Not an easy task as theocrats I wanted were in an obsolete cooker. But Rob Lane was helpful in helping me identify the product codes. Good customer relations.
16 mai 2025
Avis spontané
Réponse de UK Spares
Dear Mr Harper
Thank you for the wonderful review! We're glad to hear Rob was able to assist you in finding the correct product codes despite the challenge. We truly appreciate your kind words and support!
Kind regards
Hollie
I order a part on 2nd May 2025 online
I order a part on 2nd May 2025 online. The online transaction went through no problem. I contacted UK spare parts on the 12 May 2025 for an update. At this point I was told the part was not available and I would be refunded my money. The company did not have the courtesy to let me know.
2 mai 2025
Avis spontané
Réponse de UK Spares
Dear Mark
Thank you for your feedback, and we sincerely apologise for the inconvenience caused. We understand how frustrating it is to be left without an update, and we regret that we didn’t communicate the stock issue sooner. Your comments have been shared with our team to help improve our service and ensure better communication going forward. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Kind regards
Hollie
First class service and speedy resolution.
First class customer service after wrong part ordered. Addressed and rectified within 2 days. Exemplary.
10 avril 2025
Avis spontané
Réponse de UK Spares
Hi Walter
Thank you for your kind words! We're glad we could quickly resolve the issue and get things back on track for you. Providing prompt and reliable service is very important to us, and it's great to hear that reflected in your experience. We truly appreciate your support!
Kind regards
Hollie
Charlie to the rescue
Charlie Pearce from UK Spares has been an absolute gem in what has been almost two months and so many nerves wasted on phone calls and emails, simply trying to get a quote for a damaged fridge door on a 6 months old fridge. I was sent from pillar to post over and over until I finally landed on the phone to UK Spares, and Charlie was not only sympathetic and took the time to understand the issue, but he was also very proactive and 100% reliable in his approach. He was the one person who got it sorted for me and in no time at all. He was reliable, managed my expectations, acted swiftly and was great with his communication. I have come across many service providers as part of a house move in recent months, and this is sadly really not the norm. Therefore, I believe Charlie sure deserves a raise AND a promotion for his excellent service, in which he demonstrated his skill of building trust with customers and dealing with issues promptly. Thank you, UK Spares, for sorting out my damaged fridge door.
2 avril 2025
Avis spontané
Réponse de UK Spares
Hi Kat
Thank you so much for your kind and detailed feedback. We're so sorry to hear about the frustration you experienced before reaching us, but we're absolutely thrilled that Charlie was able to step in and turn things around. We’re proud of the care, professionalism, and reliability he brings to his work—it’s wonderful to see that reflected in your experience. We'll be sure to share your comments with the team. Thanks again for choosing UK Spares, and we’re so glad we could help get your fridge door sorted!
Kind regards
Hollie
All thanks to Charlie
I had a great experience with UK Spares, thanks to Charlie who went above and beyond to help me source and order a new oven door. He was extremely helpful throughout the process, especially when we ran into some delivery issues that were completely out of his control. Charlie handled everything with patience and professionalism—what a genuinely friendly and helpful guy. Fantastic customer service, highly recommend!
9 avril 2025
Avis spontané
Réponse de UK Spares
Hi Charlotte
Thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience with Charlie – he truly is a valued member of our team. We’re glad he was able to assist you so thoroughly, even with the delivery hiccups. Your kind words mean a lot to us, and we really appreciate your recommendation!
Kind regards
Hollie
OK but...
Pleasant helpful people who answer your call straight away and whose emails are clear.
Please be aware that when there's misunderstanding between your appliance manufacturer and UK Parts about the part number required, it will be YOU who has to pay your contractor an extra call out fee to fit the correct part when it arrives.
25 mars 2025
Avis spontané
Réponse de UK Spares
Hi AnnP
Thank you for your feedback, and we’re glad to hear that you found our team helpful and responsive. We sincerely apologise for the inconvenience caused by the mix-up with the part. We understand how frustrating this situation must have been, especially with the additional cost of the contractor’s call-out.
While the issue stemmed from a misunderstanding with the manufacturer’s part codes, we appreciate your understanding that we did our best to resolve the situation by supplying the correct part at a discounted price. We recognise that these things can be difficult, and we do our best to avoid any additional costs to our customers.
We would encourage you to reach out to the manufacturer directly to raise any concerns about the initial part code provided, as the cause of the misunderstanding was that they only provided one part code when you needed two different ones.
Once again, we appreciate your feedback and hope that the new part meets your expectations. Should you need further assistance, please don’t hesitate to contact us.
Kind regards
Hollie
Unknown part number
I needed a part that I didn’t know the number of, Charlie was really helpful and so were other members of the team that I dealt with. Just waiting for the part to be delivered, great customer service.
6 mars 2025
Avis spontané
Réponse de UK Spares
Thank you for the great feedback! We're so glad Charlie and the team could help. If you need anything else, feel free to reach out.
I phoned uk spares Re a replacement…
I phoned uk spares Re a replacement remote control for my log heater and was so pleased with the help I was given and the replacement cost which was very reasonable. Thanks to Charlie Pearce for going out of his way to find the product and email me to let me know all I needed to know. I received it a few days later. Great service on the phone and the time it took to send it out . Thankyou so much and I will be in touch if I need to in the future.
7 janvier 2025
Avis spontané
Réponse de UK Spares
Hi Lou Lou
Thank you so much for your kind 5-star review! We are thrilled to hear that you had a positive experience with our team. We take great pride in providing excellent customer service, and we're glad that we could assist you in finding the replacement remote control at a reasonable cost.
It's wonderful to know that the prompt communication and fast delivery made a difference. We'll be sure to pass along your thanks to Charlie for his exceptional service.
If you need any further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards
Hollie
Réponse de UK Spares
Hi Virginia
Thank you very much for leaving an updated review following our recent correspondence. The part you originally ordered was lost in the post, but following your call to our sales team a new part was despatched straight away and should arrive today or tomorrow. If there is anything further we can assist with please contact us at sales@uk-spares.com or on 01454 620500 and we’ll be happy to help!
Kind regards
Hollie
Stoves oven seal replacement
I needed an oven seal for an older Stoves oven. Didn’t want to risk getting the wrong one from internet so contacted UK Spares. Once I got them the model number they knew straight away.
Excellent service and advice from Charlie and Sandy, would definitely use them again.
Really easy to fit as well. Bonus!!
15 janvier 2025
Avis spontané
Réponse de UK Spares
Thank you so much for your wonderful review! We're thrilled to hear that our team could assist you in finding the correct oven seal and that the fitting was a breeze.
We always strive to offer great advice and service, so it’s fantastic to know we met your expectations. We look forward to assisting you again in the future!
Best regards
Hollie
Beware postage costs!!!
Ordered a 1.5 length of data cable which would have weighed approx 300g and easily packed to small parcel size. At checkout was asked to call the company. Was quoted £17 for postage by ParcelForce - item only cost £16! I live in mainland UK. Refused to send by Royal Mail and even if tracked by RM would have cost under £10 for 24hr delivery. Beware the postage costs!!!
13 janvier 2025
Avis spontané
Réponse de UK Spares
Dear Hayley
Thank you for your review and for bringing this issue to our attention. I sincerely apologise for the confusion regarding the postage costs on your recent order. Upon reviewing your case, it appears that the employee you spoke to made a mistake in the shipping method offered during checkout.
Your data cable would indeed qualify for Royal Mail delivery at our cheapest available delivery rate, and we are happy to honour this. If you would like to get back in touch with us, we would be happy to get this ordered for you with the correct shipping method.
I do apologise for the error, and look forward to resolving this matter for you as quickly as possible. Please feel free to contact us directly if you have any further questions or would like to proceed with the cheaper delivery option.
Kind Regards
Hollie
I paid for next day delivery Saturday…
I paid for next day delivery Saturday and arrived on Monday. I asked for 50% refund & it was refused.
18 novembre 2024
Avis spontané
Réponse de UK Spares
Hi Clara
Thank you for reaching out. We are struggling to find any record of an order under your name but if you have an order reference number you could provide we would be happy to look into this for you.
Sometimes we receive reviews that are actually intended for other businesses, if there is a possibility that this review pertains to another company we would be so grateful if you could move the review to the relevant business.
However if this was an order from UK Spares and you ordered before 3:30pm on a Friday and paid for Saturday delivery then we would of course provide a partial refund for the delayed delivery.
If this is the case please contact us at sales@uk-spares.com or call us on 01454 620500 and one of our team will be happy to help.
Kind regards
Hollie
Order arrived in good time
Order arrived in good time, but the 'small order fee' makes it an expensive site for spares.
26 octobre 2024
Avis spontané
Réponse de UK Spares
Dear Felicity,
Thank you for taking the time to leave a review. We appreciate your feedback regarding your order experience.
We wanted to clarify that our website does not charge a small order fee, and we currently have no record of an order under your name. It’s possible that there may have been a misunderstanding or that your review pertains to a different site. If you have an order reference I would be happy to look into this for you.
If you have any specific concerns or if there's anything we can assist you with, please feel free to reach out to our customer service team at sales@uk-spares.com. We’re here to help!
Thank you again for your feedback, and we hope to serve you in the future.
Best regards,
Hollie
Still waiting for a reply
This lot are the place Valor say to go to for spare parts. Still waiting for them to tell me which part I need to order for my Valor gas fire. Fortunately, I had also written to Valor and they gave me the relevant part number. Needless to say, I have ordered the part from another company, who were cheaper anyway.
14 février 2024
Avis spontané
Excellent service
Excellent service, dealt with Brandon who was very helpful and polite, my order came in 2 days. It is
my second time dealing with UK spares, can't recommend them highly enough.
Mr B Mulliner
13 décembre 2022
Avis spontané
Can’t improve the service, top notch, so nice
What a great service, I rang Dimplex at Burnley to see if could help with a spare part for our Optyimist electric fire, They couldn’t but did pass me onto their HQ, They In turn passed me onto their approved supplier UKspares at Bristol, it was 16:00 on Thursday, they confirmed part and I ordered it, paid for it, UKspares explained they would try for Friday delivery but it might be Monday, after a couple of confirmation e mails, the part arrived Friday, well packed, correct item, Excellent top marks
10 novembre 2022
Avis spontané
Great Company
When I moved into my flat, I found out that two of the electric radiators didn't work because the previous owners had managed to break the knobs that turn them on.
I looked at replacing both of the radiators, and it would have cost me around £600!
Fortunately, I found UK Spares and they sold replacement knobs for £8 each. I was therefore able to fix one of the radiators really cheaply.
Unfortunately, the other radiator must have been attacked with a pair of pliers because a replacement knob wasn't enough to fix it. I therefore sent UK spares a picture of the problem and within a couple of days I received an email telling me which part I needed to order. I easily ordered the part over the phone despite them not having it in stock, and was told I would receive it within 2 weeks. It arrived within 1 week!
I now have 2 fully working radiators for around a third of the price I would have had to pay to replace them.
Thank you UK Spares for your brilliant service!
11 février 2022
Avis spontané
Excellent service/delivery however the…
Excellent service/delivery however the product broke the first day and has had to be "bodged" as needed appliance and spent over £15 on a small plastic knob and as charity can't warrant further delay & costs.
15 octobre 2021
Avis spontané
Réponse de UK Spares
Fidel, sorry to hear about your faulty product. We do not manufacturer any of the items and only distribute them, however if you give our returns team a call, we can ship a replacement part out to you replacing the damaged one. I hope this helps.
Ross Graham (Manager)
Fantastic service
I'm really impressed - which hasn't happened much during lockdowns! - with UK Spares: initially Ben dealt quickly, efficiently with my order for a replacement Redring Boiling Unit but then when I succeeded in getting Redring to replace the faulty unit, Ben equally efficiently and promptly, with a friendly manner, dealt with me cancelling my order! All on a Monday morning, too!
22 février 2021
Avis spontané
Fast and Efficient
I was recommended to uk spares for quick and efficient service and how right they were.
I ordered a transducer for my Duplex fire and by the following day it was delivered I cannot thank or praise them highly enough. Great Service.
10 février 2021
Avis spontané
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