UK Spares Avis 

I contacted UK Spares on what I thought was Mission Impossible. I needed an obscure part to fix our older model Creda shower and had drawn a blank everywhere else. Clive responded to my telephone call, checking system stocks and going to the warehouse to ensure the part was actually there! Suffice to say, great service and part gratefully received via post in the next couple of days.

Very, very poor customer service. Ordered a part on 6th of November, they emailed me to say it would take 10 days. After chasing almost three weeks later, they told me they hadn't got around to ordering it. Now another two weeks and still nothing. Unfortunately they are the only supplier in the UK, so now I am faced with replacing a £350 ventilation system because they couldn't get around to supplying a £15 spare.

Incredible customer service ! Spoke with Clive who was amazing- he sorted the part I needed, checked the stock availability and arranged for next day delivery.
Well done UK Spares, a well deserved 5 stars.

I would not know how to fault this company. Charming, helpful and informative on the phone, I received the part I needed less than 24 hours after ordering. My opti myst fire is working again. Thank you so much 😊

thank you for making it a hassle free! 5 stars!!

UK spares are the best company I have dealt with in a long time. It is easy to judge a company when everything works, but the real measure is how they respond when there is a problem. UK spares service is excellent, when trying to resolve my problem they contacted the manufacturer, to report my issue. I got a phone call the next day, saying as the manufacturer had not responded yet (less than 24 hour) they had sent a replacement and would deal with the manufacturer later. Replacement arrived the next day. I was a private customer, but would think a tradesperson who relies on a good supply of spares, would not need to look at any other company as their service is second to none. Excellent company, I will look nowhere else if they have the spare I require. Highly recommended !

16 days since my order and when I open a case in PayPal all I was given is a tracking number stating "your item will be with us soon". Be aware!

Great service find out the parts in just couple of minutes, And delivery also soo fast. I am Very happy

Very helpful in sorting out spares for our Door heater.
Couldn't find my invoice for accounts and again very helpful with sorting a copy out.
Thanks Guys

Super friendly customer service agent helped me to identify the correct part. Delivery was fast, too. Service could not have been better.

Arrived quickly after speaking with a very helpful customer services and then ordering online.

We had excellent service from beginning to end

Perfect service and advice, superb delivery time

Having looked online for suppliers of Dimplex optimyst products uk spares name was mentioned. Having looked at the website and ordering it was very easy to do and the parts were a fraction of what Dimplex wanted. Will certainly use again.

Fast delivery and well packed with clear instructions.

Good website, easily navigated to find what I needed. Only downside that the item was a bit pricey for what it is. More manufacturers fault than suppliers though, I guess.

quick fast service

Easily found by photograph , good but expensive delivery.
Works fine after adjustment to terminals, no problem.

Got what I wanted but I thought that the post and packing charge for a small piece of foam that wieghed next to nothing was a bit on the high side.

UK Spares provided a first class service..i got exactly what i wanted and fast...EXCELLENT.