U.K.ABROAD Avis 

This service was worth every penny. They were quick to respond to my emails. The entire process was so simple I was worried it was a trick. Start to finish - easy and efficient. Jan quickly answered all of my annoying emails. If you are renewing more than one, make sure to enter them together for the discount.

The renewal of a British passport is a tricky affair because it involves a photographic scan of the picture page of the old passport and the sending of a numerical photograph of the bearer in JPEG format to the passport office by E-mail. The UK Passports company provided help with both issues so that I could successfully renew my British passport.

Was worried at the beginning but turns out the it wasnt as hard as I thought, The responses were quick, directions were very clear.

An amazing service from A to Z. I am confident that all of the staff are great, but I had a certain Shaun who dealt with me. He was fantastic! The communication and instructions were very clear and made the process very easy. Renewing my passport worried me more than a little, but Shaun answered any questions that I had and put my mind at ease. A simple, speedy process that makes life easier for those living outside of the UK. I highly recommend this service, and especially Shaun if you are lucky enough to have him as your advisor.

The guidance, particularly regarding taking your own passport photo, was very helpful. I also appreciated the clear instructions, prompt responses to my queries and regular updates throughout the process. Excellent service!

Communication by email meant every step was clear and promptly dealt with by my consultant.
The web site was easy to use and overall time of processing was surprisingly quick.

Always received prompt and informative answers to the many questions I asked. Robyn was exceptional in her early responses and made the whole procedure as painless it was for a senior citizen :)

Smooth four week turnaround from initial application to delivery of new passport in Auckland. Emails promptly answered and tracking numbers supplied for tracking of couriers/delivery. Could not have been easier.

Really simple, fast, safe. Couldn't of been better.

Really impressed by the smooth and seamless process not to mention pretty rapid - very little to no time lag between communications and steps. Very detailed instructions and updates.
Takes away the stress off international renewals.
My rep was Miguel.

Teri who was my passport consultant was absolutely amazing from start to finish, the prompt communication from Teri certainly made me feel very comfortable during the entire process that there was never going to be a delay. Thank you once again.

Seamless process with regular communication. All in all a pain free experience.

Easy to follow instructions , prompt and helpful replies to questions . Whole process was very easy with assistance provided .

I was quite sceptical about using ukabroad,as I had never heard of this company before. I now know that they are totally trustworthy and offer a very easy and useful service, where each step of the way is explained in detail.I had a friendly consultant who kept me up to date and was quick to reply at all times.
My passport arrived safely and in a very short space of time.

Glenda was excellent; made the process easy

Email response was very rapid and I felt confident being allocated a 'named person' to support me with my passport application. Clear information and instructions was provided everys step of the way
Thankyou

Francois was so helpful and all instructions were absolutely clear especially for an elderly person like myself who is not very IT literate.

Edit: Since posting their response to my review, UKAbroad has tried to have it taken down by flagging it as "inappropriate or offensive".
Added to the persistent emails (funny how they suddenly became communicative when I didn't give them a 5-star review) that initially had a vaguely threatening tone until I pointed it out, I would not recommend anyone to go near them.

I took a punt to see if this company was a scam.
They charge a very large fee for doing very little. From my experience, the only “extra” service was arranging for the Courier to pick up my old passport. I live in NZ so this will have incurred some cost. But not NZ$500!
Every email I received was a pre-prepared “template” email containing whatever instructions they had for me, and my details where necessary.
Whenever I emailed my “agent” any query outside of the normal or expected, I never received a reply.
Was I dealing with a real person? Is this just an automated system set up to handle a repeat process? It all has a whiff of a scam.
To summarise, there is nothing UKAbroad does that you cannot do yourself on the UK Govt website.
In fact, I’d say their site even looks very similar to the Govt one and asks all the same questions. So it’s neither easier nor quicker. It just costs a lot of money and comes with the extra anxiety of wondering if you’ve been scammed.

From start to finish my assistant was amazing. He was very polite and very informative. We communicated with each step to get my British passport renewed. I have lived in the USA for 30 years and this was by far the best Passport Renewal experience I had. The whole process took less than 3 weeks. One very happy customer.