UK Search Limited Avis 

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We start our repayment plan for a Water Company Debt (Southern Water in my case) with the ONLY U.K Search provision given to us a monthly DEBIT CARD PAYMENT.

Over the coming year a regular monthly Debit card payment in system changed by the Bank to a STANDING ORDER because of its Regularity ( same U.K Search Account & Sort Code )
But No .....U.K Search non stop letters Threatening Warning... regarding the payment Agreement we made with you ....YOU HAVE BROKEN YOUR PAYMENT PLAN....
On this Technical difference of TYPE of payment they receive Loyally every month by us...Untold Credit rating damage and the internal debt history you hold that is of good respectable conduct across systems...is now Black listed our Historical record Problems in Honouring our debts , Could this lead to Court order? Certainly keeps their Agents justified in Abusive Threatening behaviour towards us ,U.K Search Tricks of their Trade? Beware keep your Bank Statement records at all times ,hope this helps someone out there !🤗
REPLY 2 /02/26
:) Not Likely!

These have been contacting me for the last few weeks from a debt I have with one utility bill. They do not have any details on my account and what I even owe. I have recently been scammed and I am very reluctant and scared to send any sort of money to some bank details that it states on the emails which I informed them of this. They have no feelings or care about how people struggle. They are rude and unprofessional. Every reply from them they make sure they keep mentioning about the next steps would be county court claim and how much the court fees would be and solicitor fees. Very unprofessional!

Sent me a threatening letter chasing me for debt at an address I have never lived at nor had any association with. Then pushed back on the evidence I sent then proving beyond doubt I hadn't lived there. Cease and desist sent.

This company sends out threatening letters do not pay they are scare mongerers !

Minus STARS .
I HAVE TRIED TO PAY MY LATEST INSTALLMENT 10 times , every time I get a payment declined message , I have money in my account , tried another card ,payment declined again , money in that account also , they obviously have some sort of setting on there not allowing me to pay!!! Why ( a late fee maybe .? )
Company is a bloody joke and after all of the reviews I’ve just read I’m surprised they’ve not yet been shut down !

0 stars is more appropriate for this absolute abomination of a company. They have been contacting me for 6 months over a recent water bill dept for a property I have not lived in for 2 1/2 years!!!! I have sent them all proof of this through tenancy agreements and they are still contacting me over someone else's water dept. I am at my wits end with them now they need sueing and closing down for harrasment.

These people are awful bullies dont take no for an answer told them I won't pay more than the agreed amount but they want more they are a horrible company and the way they speak to customers is appalling threats to remove payment plans if you dont do what they say

Disgraceful company 😥 I had the misfortune of dealing with these awful people 🤦‍♂️

After refusing to pay my water bill for two years due to the continued criminal activities of southern water. The debt got handed to these clowns. They're actually the third debt collection company southern water have used to intimidate me. Imagine working for a company that Actively supports criminal corruption and the destruction of our own local environments! I'm happy enough to play their games for now. Hopefully they will start sending people to the house and I can get some decent content out of it for YouTube. They don't appear to be able really actually do anything without me sharing personal information. So that obviously won't happen. Also all the responses in here from them seem to be asking for personal information. Seems very very fishy to me.

Constantly harassing, over an amount I owe to the water company I am still a customer with. So it was out of order for them to refer me to debt collectors to begin with, especially since water bills are not classed as a priority debt as it is illegal to cut someone off for not being able to pay it. Prioritising water bills over other priority debts can even cause serious problems if trying to get help from a council's discretionary fund or from debt help charities. At no point do the water companies or UKSL mention this. Which is completely unethical of course.

Furthermore I paid off over half the debt and above the amount UK search were chasing, which has been acknowledged by the water company in question and reflected on my account and yet UKSL are still attempting to bother me. I say attempting as I blocked them and they can only leave increasingly desperate voicemails. So they are chasing a now non-existent debt.

Received a call several weeks ago followed by a letter today stating that we owed over £800 for a water bill and were instructed by Affinity Business. This company no longer exists and was absorbed into Castle Water. Contacted Castle Water who confirmed that the debt that they were demanding was paid in 2020!! and that they had NOT contacted UK Search. When speaking with the company, they didn't have any information and claimed that they had sent bills and then in the next sentence said that they needed to contact Affinity Business!! - bit hard when they don't exist. I have suggested the handler seek employment with a company that doesn't spend their days trying to scam people out of their own money! DO NOT HAND ANY MONEY TO THESE PEOPLE - go direct to your supplier.

Just received a letter from these scammers saying money is owed on Affinity Water from our business account, our water bills have been on direct debit for years so wont even waste my breath replying. Reported to Action Fraud.

This debt recovery company buys the debs that nobody else wants. This is normally due to them being unlawful or mistakes. They then use bully tactics and false information to try and squeeze money out of people.
They flat out lie on the phone and try lots of underhanded tricks to deceive the people they are scamming.
Let’s face it nobody likes debt companies but these guys really do give the industry a bad name. What’s worse is than once you speak truth to them you quickly realise that the people running the company really are thick as two bricks.

Debt for a property I've never been associated with!

Had a second email from this company this morning demanding payment for unpaid business water rates. Our property was a residential property - we moved out 4 years ago & only in the last week 2 emails received.

I received an email saying I owed them money from a water company I haven’t been supplied by for five years.
I contacted the company directly and they confirmed there is no outstanding balance on my account.

SCAMMERS - tried to bill me £500 for an old address I lived at years ago - luckily Severn Trent sorted the issue but telling by other reviews - this company is one big scam

It's unacceptable for a company to treat its customers with such disrespect and aggression, especially when they've been wrongly billed due to the company's own errors. Customers deserve courtesy, empathy, and fair treatment.

The behavior of the young employees, particularly the rude and threatening tone, is appalling. It's clear that the company needs to prioritize comprehensive training for its staff, focusing on:

1. Customer service skills
2. Conflict resolution
3. Empathy and understanding
4. Effective communication

The fact that operators hung up on you without addressing your request for an itemised account is a serious issue. Companies should strive to provide transparent and detailed billing information.

We have every right to demand better treatment and to request a thorough review of our cases.

I suggest you escalate my complaint to the company's senior management and request a formal investigation into the behaviour of their staff.

Additionally, consider sharing your experience on public review platforms to help others and encourage the company to improve its customer service standards.

They just sent me an email for a collection of 2200 pounds for severn trent, that is just ridiculous how they just come with these numbers.

I have paid off my debt for some time now, but I wanted to leave a review.

In my opinion, everything was handled well. I was able to arrange payments in monthly installments after informing them that I couldn't pay the full amount upfront. Everyone I spoke with was very helpful and made sure I was comfortable with the monthly payment amount. Additionally, I received regular reminders about my upcoming payments, which was very helpful.

I didn't encounter any issues with the company at all. I was initially worried about the TrustPilot rating, but the company proved to be genuine. I also had a positive experience with customer service; they were quick to respond when I requested to pay in installments.