Ultra LEDs Avis 

We purchased a quantity of Orac Decor LED coving for our latest renovation project, however upon installing it we were shocked to find the LED coving is transparent and the light was shining straight through. We contacted their customer services to ask for a solution and see what could be done, we were then wrongly advised the LED strip HAS to be placed into an aluminium channel, we then purchased just under £100 of channel on top of our original order as the coving was now glued to the wall so we had no choice but to spend more money than originally budgeted for to fix this issue, even in aluminium channel the light still shines through.

It then transpired the advice they provided was incorrect, and they didn’t actually know the manufacturers installation guidelines for a product they say they sell lots of. I can only presume they told us it had to go into aluminium channel to sell more product (they did offer a ‘substantial’ discount to fix the issue they created of 4% on top our original discount of 10%). Their incorrect advice has cost us in extra materials, lost time, extra labour costs and a lot of hassle back and fourth as they try to pass blame to me. Overall a very bad experience of the company and appalling customer service, we will be returning to our previous supplier LEDSpace from now on as their customer service is better and their products are properly described with all the information you require to make informed decisions, and they’re cheaper!

Incredibly helpful, as always. In 2022 I purchased the Syndeo plug & play LED lighting system, and unfortunately the remote dimmer with this product is very unreliable. Thomas and Sophie from Ultra LEDs have been extremely helpful and understanding after two units failed - and replacements were sent very promptly.

I had a fantastic experience with Thomas over the last couple of days who helped me with quite a specific order - including some last minute changes and returns I had to make. Really helpful & quick responses ensured I got what I needed to make the job happen & ultimately keep my client happy.

Very good selection of LED aluminium profile / diffusers etc., quick delivery and very good customer service.

Tom helped us immensely, walked us through exactly which product we needed and assisted us through the whole process. Delivery was quicker than expected too!

Fantastic Company, great product with step by step guides and videos on how to set your lighting up. Customer service is great and very responsive when required, special mention to Thomas Humpreys who was particularly helpful. Highly recommend!

It is so much pleasure to purchase something from a company with such a polite, helpful customer orientated manner and attitude. I will definitely be back for my next purchase and will open an account then. Thank you Ultra LEDs

Great people to deal with from start to finish and explained everything really clearly.
Special shout out to Thomas in sales.

Responsive and efficient customer service.

Excellent customer service and top quality products. We kitted out our whole restaurant from Ultra LED and everyone loves the vibe.

Brilliant service! I’d missed something off my order and had to pay postage twice. They quickly updated my order so it’s sent together and refunding one of my postage charges.

Great quality equipment and arrived very quickly. Would use again!

Very helpful, I needed to buy led strip to down light wood panels but the conventional ones of Amazon wouldn’t work for me in this situation. I wasn’t sure what I needed to purchase to get started so I contacted the team where Thomas was very helpful and let me know exactly what products I needed to buy to get the results I wanted.

Spoke with Harry at Ultra LEDs and listening to my requirements and offered sound options, also explaining where I had details. Received the goods and fitted perfectly.

Swift response and resolution, Thomas replied immediately and resolved the problem very well. Thanks

Absolutely brilliant service! Ben Wheeler, Harry Butler Jack Bennett and Thomas Humphreys all helped me with my queries and resolved the issue I was having. LED lights are lovely and work perfectly in my cinema room! Thank you all!

I needed a driver for cooker hood leds.
Tried the usual appliance spares bods who wanted all sorts of numbers. Even after giving them every number on ID sticker they wanted more numbers! What was really annoying was they wouldn't accept a photo of ID.
Found Ulta LEDs. Told them what I needed and they supplied a driver, which cost less than £10! I now have lights again.
Very quick and courteous service from Mr Humphreys.

Sophie was my point of contact with my order. She did all that she could to try and resolve the part that I needed. I chose the wrong item but nothing was too much trouble. Would recommend this company and that’s something that I don’t normally do.

Tom was very helpful and friendly. He corrected my error in selecting the wrong driver without being patronising. Everything was handles swiftly and efficiently.