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Lisez les avis des autres

Noté 1 sur 5 étoiles

Scam! Unfortunately I cannot give it a lower review, ordered some led numbers and the product that turned up was nothing like what they had advertised, would not process a refund until I returned the... Voir plus

Noté 1 sur 5 étoiles

I ordered a product and immediately said my credit card was denied. Directly after that, my bank sent out a fraud alert. Only time I had used my card, so it came directly from Umbra. What a scam.... Voir plus

Noté 1 sur 5 étoiles

It is scam site. The item I ordered from this company did nothing what it was advertised, they were only willing to refund it if it was returned. Cost of tracked return item worked out more then the... Voir plus

Noté 5 sur 5 étoiles

We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Voir plus

À propos de l'entreprise

  1. Magasin de design et de décor intérieur
  2. Magasin de rideaux
  3. Accessoires de meubles
  4. Magasin d'ameublement et de décoration
  5. Miroiterie
  6. Magasin d'encadrement

Écrit par l'entreprise

Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

806 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,0

Tous les avis

(806)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

This was a requested gift so I had to…

This was a requested gift so I had to buy it, but it was a ridiculously expensive gift for the simple style that it is. And no coupons available

13 décembre 2021
Logo de Umbra

Réponse de Umbra

Hello Beware, thank you for your feedback. You will receive promotions to use on our website if you sign up for the Umbra newsletter. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Noté 5 sur 5 étoiles

My experience was very favorable

My experience was very favorable. My only thought was there was no indication on when my item would be delivered. At this time so close to Christmas it would have been helpful to have some idea when it would arrive. I ordered something else from Amazon for my family member in case my Umbra item doesn’t arrive on time. Other than that the process was easy and I’m looking forward to giving the gift.

13 décembre 2021
Noté 5 sur 5 étoiles

UMBRA is the finest company with whom I…

UMBRA is the finest company with whom I have ever had the pleasure of ordering items, not only for myself, but for my family members. I am a Graphic Artist.......and absolutely love your company's exquisite, functional and utiitarian designs...evident in every single product available. Top of the Line!
I, myself, have never had an issue with any Umbra products and truly appreciate the quality and durability of everything I have ever ordered, received, used in my own home or gifted to another. NKS

11 décembre 2021
Noté 1 sur 5 étoiles

Never updated on delayed delivery

I ordered a coat rack on 11/14 and won’t receive until 12/17. This was not explained to me at the time of purchase. Tracking of the delivery is non-existent. The package “supposedly” is sitting in Georgia.

When I called to check on the status, I was told the item was discontinued. They can’t confirm if my package is indeed sitting in Georgia or if I’m not going to receive the discontinued item.

First and last time ordering from this company.

10 décembre 2021
Logo de Umbra

Réponse de Umbra

Hello G Willis, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Noté 5 sur 5 étoiles

Like your products

Like your products, your website is efficient and useful. Keep up the good work. I have bought several products from you and I have been completely, if not more, satisfied by each. Your design is hot, yet it's functional. The tension bar organizer for the kitchen and those for curtains are brilliant for apartment dwellers. Helps me maximize my space.

7 décembre 2021
Noté 5 sur 5 étoiles

Pain-free check-out and real inventory

Pain-free check-out and appreciated that they had an inventory of their mirrors one big box chains were sold out or canceling orders. Hard to get anything these days with the pandemic, coupled with the holidays!

7 décembre 2021
Noté 5 sur 5 étoiles

I LOVE my new curtain rods

I LOVE my new curtain rods! They're great with the curtains I made, and, since the material is blackout, the "wrap-around" feature of the rods is perfect! I will definitely shop Umbra again!

6 décembre 2021
Noté 5 sur 5 étoiles

Love all the practical functionality…

Love all the practical functionality and beautiful sleek design. Wish there were more reviews describing the different color selections. Hard to see from the photos. I also wish you had more in stock at in person stores like The Container Store, and could also price match.

6 décembre 2021
Noté 4 sur 5 étoiles

I paid for 9 umbra curtain rod s

I paid for 9 umbra curtain rod s, you shipped 3 but says all 9 were delivered not true, I need what I paid for, within the time. Fedex did finally deliver the remaining curtain rods. The product is beautiful, along with the cost. Very impressed.

5 décembre 2021
Logo de Umbra

Réponse de Umbra

Hello Steven, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Noté 5 sur 5 étoiles

Nothing quite like an UMBRA product

I have purchased quite a few UMBRA products as they are beautifully made, very unusual in design & are all attractively priced based on their composition vs other sellers' selections. Dealing with Customer Service (if needed) is also wonderful as the representatives are all lovely, personable, respectful & knowledgeable about the products. Their site is heavenly when compared to other sellers as the pictures are large enough so you know what you will receive & details are quite thorough so there is no guesswork involved. I always think of UMBRA first when I need something & find that I am always satisfied with my choice.

4 décembre 2021

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