Umbra Avis 

So far so good, this was my 1st shopping experience and it went fine.

Item is great quality and great idea. Most item is excellent. I like so much! Great job Umbra!!

Terrible! Terrible attitude towards customers. I tried to return the product back to the store. They tell me that tge package is broken and there, re missing a blue little bag with a screw in it, so the product cannot be returned. The Clainton manager doesn't make any concessions. Although I explained that the cost of any product includes a certain % of the cost of defects, theft and loss of parts, and there must be a way to return the product, despite the lack of a screw. I had to call the customer services, where they put me in touch with a supervisor. Despite the fact that I was allowed to return the goods. She decided to tell me that on the next time I should know the rules of the store. If she has rights to tell me what I should ... I have rights also say how the company should do their business with the customers. I gave an example... I am an interior designer, if I will spec their goods for my project and if the client doesn’t like something after installation... The client return a certain amount of goods, without packaging, with missing screws. And after that my clients will have to go through this nonsense? This service will be putting me in a bad position, because I was spec Umbra to a client. What the supervisor says to me is a matter of another case. So I'm a client of different case? This is how you devide who is important, and with whom you can do bad business? This is very unprofessional. Your business exist because of us - customers. Even one time purchasing. Even with tight pockets. All clients has to go with easy process. I won't recommend you to anyone. I hope that after this comment, the company will think and be able to provide a decent service. You don't even deserve a star from me.

By the way... The paper holder is designed not correct. It's not hold the standard size of the paper towel. I even tried to add a metal stick. But its stupid. That's why you will see how many returns will happend

Their products are beautifully and smartly designed, plus good quality!

I really like the items I ordered...no complaints. However, I have just been on my computer for 45 minutes trying to figure out how to print off your invoice for my records, to no avail. The invoice prints, but much of the information that shows on the screen is missing from the printed invoice! That occurred twice when using the "PRINT" icon at top right of the invoice on th screen. When I went to "file"to print from there, only the left half of the page was visible. Why do you not put a printed invoice IN THE BOX when the item shipped??? Or, AT LEAST enable your customers to print a complete invoice from your website or from the email confirming the order???

Slow order processing. I was told my order would be processed and prepared in 24 hours. It was more like 48+ hours. Even slower shipping. Shipping was delayed two separate times adding 5+ days to the turn around time. And your stuff is over priced. Doubt I'll order from here again. Definitely not recommending.

After 2 months my order is still incomplete. I decided to order direct from Umbra's website and ordered 4 items. I never received the order. I emailed Umbra with full details and no response other than the auto reply of we will get back to you. I then called. The person I spoke to was very nice and said it was not shipped and offered to refund or resend. I choose resend. I received the resend but minus one item. Again I emailed and again no response to email other than auto reply. Again I called and was told the missing item would be resent and waiting to see but giving up on Umbra as no order is worth this amount of time and effort.

The Umbra products are good but do not order from Umbra directly if you want to actually receive them.

I am a return customer. Umbra makes shopping and returns easy! Thank you for well designed, quality products!

Sent me a 10% coupon to check out but when I had it in my basket but didn't check out immediately. However, the 10% coupon link did not have a valid code. Deceiving

Placed an order last night. Ordered one product in two colors. Would have ordered the 3rd color, but you are out. Order placed ~9:45 PM. The color that was out then is back in stock today (the next day) at 9:15 AM. Called to see about combining orders to not create more packages, etc. and save $8 of shipping on a $17 item. In total I would be spending almost as much on shipping as for the items! Was informed that this was not possible.

I like how I could log in to my account right from the checkout process. I’m already on the email list, though. It already had payment options for a faster checkout process, and even suggested an edit for my address to make it easier for postal staff to locate with the zip+4.

I found the Umbra Loft rods at Target but couldn’t get a large enough size so I checked out the website. Very happy with what I found and that you were having a Memorial Day sale with the rods and curtains on sale.

VERY impressed by the email I received explaing how to install the rods with instructions and video. Much appreciated!

I love these rods and the price break is awesome. Saved some money and finished off the last two rooms I needed them for. Thank you!

I've been trying to place an order since Victoria Day where it wouldn't process my order as it was not letting me use my state and/or province . . . .
So, now I'm trying to place a similar order again and still having issues doing it via my phone as opposed to my PC. It was still having the same issue with my state and province . . . finally I just used my PC and now the other items (3) I was interested in Fotofalls display picture frame was nowhere to be found on your website, but it was still in my cart on my phone . . .
So, absolutely not was this a pleasant experience in the last week.

Easy ordering instructions . Done in a flash !

Four stars only because there's no way to add a gift message. Otherwise excellent experience!

very easy to navigate the purchasing process

Ordered 4 sets of rods on 3/7/22 received 2 sets on 3/10 and still have not received the other 2 sets over a month and a half later(4/29). No follow up calls or emails explaining delay/no deliver or refund.