UNCLE Wiener's Wholesale Avis 

I bought a garden pump which malfunctioned in 2 1/2 months, clearly within the warranty period. The store referred me to their claims dept. via E-mail which asked for a receipt and video showing the malfunction, which I supplied. It's been months and they will not respond to my numerous E-mails, nor provide a name or number that I can call. I talked to the Better Business Bureau who said that they couldn't help me as Uncle Wieners will not reply to customer or BBB queries. At that time, they had 29 complains registered on their site against the company -unresolved warranty issues. It appears that they are happy to sell to you but will not honour warranty claims.

Wish I would have read these first ! Don’t buy anything from them ! I bought a kids electric quad total $800 ! It stopped working 1 month after I purchased it ! My kid only drove it handful of times! There warranty program is a joke ! You fill out a claim online and wait ! I submitted my claim 26 days ago and only thing they commented back was they forward it off to the manufacture and once they hear back they will let me know! I am still waiting on update or solution to fix this problem! I asked multiple times for an update and no reply back!

Calgary location: I bought 5 seater couch and egg swing on 10th July around noon time. 5 seater couch itself packed in 2 big boxes which I loaded in my suv and no space left over for swing. I told manager to come back next day to get that swing. After install couch at my home, I found there is no space left over for swing which I decided to get refund as I didnt get it home and still it shop, even didnt touch the product. Store manager denied to refund and started to making excuses. On my request he sent email to company and told me to wait as long as possible.  I asked company no and his name for follow up. He denied to give me. He said you will bug me . I called police but no solution found. Now I am so frustrated and just waiting for solution. Store manager was very rude. If you have any policy then why why are not mentioning on receipt. Manager said to get store credit. Why should I get credit for that thing which I never get home? I want solution of this issue as full refund. Why are you hiring such a useless manager who don't know how to solve the issue, who even dont want to give his name to follow up. He dont have any manager skills and dont know how to do customer service. He dont know how to react in critical situation.

Its such a bad thing for company to have such a ridiculous manager.
I gave one star because without it, site was not allowing me to write my experience. They deserve -100( stars in negative) 🌟 only.

They had so much potential! But they're so trash, it's unlike any other business in Alberta. They need new managers who work hard to keep their stock afloat, communicate and remove ads for empty stock, etc... This business will fail eventually due to their hiring policies and bad reputation.

I shopped the Calgary Uncle Weiner's store. I had read so many bad reviews that I was pretty hesitant, but Kijiji said they had an item I wanted at a fair price. So.... I entered the store not expecting to find what had been advertised. I was immediately asked by a really nice staff person if I needed help. She showed me the product and spoke knowledgably about it. There were several of the item. I did not have to carry any on my own. Someone helped me to the counter and to my car.
I would recommend anyone to shop there. As I did not have time to look around, I will definitely go again just to browse.

Worst Customer service EVER.
We bought a bike in a box, we got the bike home to assemble it.
We opened the box to find the box had previously been opened.
The manual was missing. 5 days later we are STILL waiting for customer service to produce the missing manual. The Calgary store just flat out doesn't answer their phone, after repeatedly calling them for 15 min straight I got through to a store associate. She was completely uninterested to help & gave the impression "why are you calling, I don't need to help you".
The Manger clearly doesn't care either & is MIA & is uninterested to help.
I hope this place is one of the businesses that goes out of business over this pandemic.. AWFUL!

This company never has product in ,but continues to advertise it. Good luck trying to call. I tried 11 times in a row and again later-nothing. If you do find something and pay by credit card they add the credit card fee on top. Then it is exchange only even if it is broken when purchased.
This company offers cheap price on limited stock from what ever deal they get out of China on a container. It is not worth their time to deal with returns because they don't have anywhere to return them. I have seen too many companies like this and the government needs to investigate them so they make clear on all financial accepts of there dealing with clients. All these reviews give the story.

This company is one of the biggest seller of pure garbage in Canada!! Staff is ignorant, they will NEVER answer phone call or return calls after leaving messages. If you purchase something and it doesn't work or is faulty you might as well kiss your money goodbye!!

Do not waste your money!
They do not honour warranty and in fact the claims dept won't even get back to me!
Spend your money at a reputable retailer that cares about their customers!
The employees at the Saskatoon location assured me I had 3 months warranty on the product, when I had an issue I was instructed to contact claims. They won't process my claim and employees in store were rude when I contacted them about my issues.
I will not return and I suggest you spend your hard earned money elsewhere!

Poor customer service every excuse not to resolve issuses,tried signing up took email and full name but once to try to sign in it asked for a password that was not in the register page hit forgot password and it states
NO AUTHORIZED TO ACESS CONTACT HELP LINE.

Phoned helpline and customer service said they had no access to help with the issue and put on hold to talk to another agent and the call was ended. Unless you dont care about your money I would avoid this crapshoot of a store .

I purchased a 10x20 party tent in June and it was missing a bunch of parts.
I went back to the store within a couple of days of purchasing and they said I had to contact their claims department.
I created a ticket through their claims department on July 6th and they said they would get me the missing parts right away. No parts showed up. In August I contacted them again to see when the parts will be shipped and they pretended that the parts shipped even though their own claim tracking site doesn't mention anything being shipped. They once again confirmed my address and said they would resend them and still no parts. It has been 3 months now and they have stopped responding.

As for the tent itself, I was hoping that for the price it would be a little better quality, but the poles are really flimsy and the canvas super thin.

I called the Calgary store about the milking machine advertised on Kijiji for $699. I called several times over a couple of days and finally got through and received confirmation that they have it in stock. I went to the store to get it and was told that the item is in stock but only in the Edmonton warehouse. If I paid up-front they could guarantee that it would be delivered with the next truck in a couple of days. Otherwise, I would have to wait until the following week. I paid in full. It did not come with the next truck, nor with the one after, or the one after that. It took several visits to the store and after a month of waiting for the ever elusive "next truck"
I asked for my money back. They kept pretending that their cash machine was down, that they had no cash in the store etc. They promised that they put the request through to the accounting department and they will refund the money through an e-transfer. It took three more visits to the store, numerous phone calls to various departments with reassurances that either the payment or the milking machine will be arriving. Finally I went to the store and told them I would not leave until they reimburse me the money.
They promised to have the milking machine on the next truck. I told them that I want the money back and when the milking machine arrives I will come and pay. They tried the same tricks as before and I told them I've already been through all of that twice and I won't leave until they return my money. It took a couple of hours of waiting and arguing with the workers and then the manager while customers were watching on. By that time I was fairly loud in expressing my opinion about their appalling business practices and I guess they had enough of my presence as they finally decided to return my money. The manager promised to personally call me once the milk machine arrives. It's been over 6 months and I still haven't received a call. Just shocking that they are still in business.

Still waiting on my credit card company to hopefully get my money back. The pump I bought was previously used (had water in it ) and broken but I missed their not on the receipt 7 day return policy and they won't give me my money back. I suggest you avoid

Tried to call them on Calgary location, nobody answers.If the phone service is that bad I can only imagine how is the rest.

Do not try to change or return anything. They will claim that their policy said that a 20% have to be pay in order to get store credit for something that you want to return but in their website does not say anything about the 20% fee for return, The things that they sell is cheap merchandise from china. Dolarstore is cheaper.

Cheap stuff from China. Won't take credit cards, or PayPal. They take forever to ship things. Most the time the item arrived damaged / missing parts, and they won't replace or refund anything