Dreadful! Inexistent customer service. No email, no online form for communication. There’s a phone number that’s not manned and you can only leave a message. Bought some sandals that had a manufact... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very bad shopping experience at Unze Pakistan Bahria Lahore outlet. Purchased a shoe but lost its receipt. However bar code is present at pack. Stitches got torn in one time use and then their bad cus... Voir plus
L'entreprise a répondu
I’ve had a terrible customer experience frI’m Unze. I returned several shoes due to them being too big and have not received a refund. Even after emailing to chase up several times, I have now just be... Voir plus
L'entreprise a répondu
My experience with Unze was horrible. It feels like they are selling second-hand or defective products to customers. I would advise all customers to be very careful when purchasing from them and t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de chaussures
- aussi dans
- Magasin de vêtements
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric. What We Offer: High Quality Men, Women & Kids Footwear Lifetime Return & Exchange Policy Serving Millions of Happy Customers Worldwide and Still Counting! Excellent Delivery Service Our Timeline 1989 – The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world. 1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London. 1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel. 1999 - We launched our very first online store which was considered the most swanky online footwear store in UK. 2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world. 2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company. 2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises. In April Unze opened first Franchise stores in Romford. 2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe. 2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow. 2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury. 2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient. 2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well. 2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal. 2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before. 2015 - We launched first online store in Pakistan which was a great hit in this market. 2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label.
Coordonnées de contact
286 Green Street, Forest Gate, London, E7 8LF, London, Pakistan
- 03331238693
- info@unze.co.uk
- www.unze.co.uk
1,3
Mauvais
163 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not recommend shose quality is very low
28 septembre 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please share your order ID, along with the issue you faced for a better understanding of your issues.
Regards,
Unze London LTD
My frnd recently visited this store and…
My frnd recently visited this store and had an extremely disappointing experience shose quality is exceedingly poor not recommended khohynoor branch fsd
30 septembre 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please share your order ID, along with the issue you faced for a better understanding of your issues.
Regards,
Unze London LTD
Very bad experience clothes They have…
Very bad experience clothes They have no return policy; they take you for a fool and offer no support.
19 septembre 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please share your order ID, along with the issue you faced for a better understanding of your issues.
Regards,
Unze London LTD
Please avoid this company terrible
Awful shopping experience as the sizes are clearly Chinese sizes but they want me to pay for the return postage! These guys behave like cheap market sellers please avoid
15 août 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Order ID: #26624
Ordered Article: Men "ISONDO" Trendy Style Fabric Trainers (UK 10 - US 11 - EU 44)
SKU: GS9707
You have received the same size & style as you chose during order placement. It is clearly mentioned in our return policy on website that returns cost is customer's responsibility.
A free returns label can only be provided if product got damaged during delivery or mishandled by courier or product received is dirty and faulty.
Size guide along with sizes in inches is also available along with every product for better understanding of sizes for an new customer. So, with size issue any kind of free returns cannot be offered and never promised by the company nor mentioned on website anywhere.
Regards,
Unze London LTD
This is the worst brand ever
This is the worst brand ever. Shittiest products. I earned money and spent on the worst thing ever!? Y'all should definitely give them some charity so that they can be good:)
5 juillet 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please share your order ID, along with the issue you faced for a better understanding of your issues.
Regards,
Unze London LTD
Unze Landa London Store
My experience with Unze was horrible. It feels like they are selling second-hand or defective products to customers. I would advise all customers to be very careful when purchasing from them and thoroughly check the products before accepting them.
They are very clever when it comes to handling customers’ money. First, they sell you a defective product, and when you realize the issue and return to the store, they refuse to replace it or provide a refund. Instead, they repair the same defective product and return it to you, claiming that this is their policy.
This is completely unacceptable. I paid for a new product, not a defective or repaired item. Customers deserve better treatment and transparency.
27 juillet 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please share your order ID or any proof of your purchase so that we can guide you in a better way.
Regards,
Unze London LTD
I order shoes 1 size was smaller and 1…
I order shoes 1 size was smaller and 1 size was bigger and they are not changing it
12 juillet 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Your given Phone number 03236249961 is continuously powered OFF. Please share your order ID or any proof of your purchase so that we can guide you in a better way.
Regards,
Unze London LTD
Avoid buying from this company
Avoid buying from this company, I bought two items and only one item was sent and when I try to email them several times, they don't even reply, that's how they scam people
Avoid! Avoid!
18 juillet 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Your second article BG9303 was cancelled because it was found as faulty item by the final quality check & last in stock. So to avoid any issues after sales we cancelled the item & initiated a full refund of this article including delivery charges (£14.00 + £1.00). We has also emailed you regarding this but unfortunately email failed to deliver due to some unforeseen reasons. Your refund of the amount £15.00 is now with your bank & it may take 3 to 5 working days to be reflected back into your accounts.
Regards,
Unze London LTD
It was extremely dreadful…
It was extremely dreadful experience.The shoes I ordered were faulty (one footed) and when I went to their outlet at my city they were super rude and they even don’t pick call
15 juillet 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please share your order ID or any proof of your purchase so that we can guide you in a better way.
Regards,
Unze London LTD
No contact details
I bought about 6 items and one of the needs to be returned but have no place to return the item- called and sent email yet tnonrespo
23 juin 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Thank you for contacting us. We apologize if you did not find our goods satisfactory. Please post the shoes back to us with copy of the invoice at the below address.
Returns must be unworn, in the state you received them, and in the original packaging & invoice. Damaged Box or shoes may not qualify for a refund or exchange.
Unze London LTD.
Unit 64
Level 2
The exchange Alford
112 High Road
Ilford
IG1 1RS
Returning item cost is customer's responsibility as mentioned in the return policy.
The return form has also been attached.
As soon as the parcel is delivered back to us, we will immediately proceed with your refund request. Please bear in mind that this whole refund process can take up to 7 working days.
We suggest you to reserve the pair by placing new order right now & go for refund for the current order. Please feel free to contact us for further assistance. Thank you for your time.
Regards,
Unze London LTD
Dreadful
Dreadful! Inexistent customer service. No email, no online form for communication. There’s a phone number that’s not manned and you can only leave a message.
Bought some sandals that had a manufacturing fault. Unless I pay for the return postage, I cannot send them back.
Unbelievably bad.
Poor quality shoes.
22 juin 2026
Avis spontané
Bad experience 😪 😕 I ordered co ord…
Bad experience 😪 😕 I ordered co ord set and quality is poor with large scratches on it
10 juin 2026
Avis spontané
Very poor management they first sold me…
Very poor management they first sold me 9 size and told me we don't have 8 size if you have any issue we will exchange when your size arrives and then i get back to them now they don't want to exchange my shoe and told me you wear it. I am not satisfied with their behavior and i was the regular customer i bought my every shoe from here for my office use but this behavior is now making me look for other options.
20 mai 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please provide your order ID so that we can guide you in a better way.
Regards,
Unze London LTD
Fabricate the truth
Ordered a pair which were faulty. Have tried to return but they never respond to emails or pick up. Complained to klarna as laid via them who told me under jad been in flinch and accepted my return and I haven’t rerun Ed tgen. Fabricated emails to make sure we pay even thoigh items are faulty. Stay away from them . Disgusted
I want under to call me so incna return my faulty shoes which are still boxed and get. A full refund including postage feee to be refunded
Please note I have not received a return labels so please forward with proof this was sent it my inbox/junk or spam -
Also I tried calling a number of times and there was no response.
10 mars 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Your order Id is #16880, your request for faulty article was received on 25th March 2026 through your registered email address with us which is mehaaz@yahoo.co.uk & after investigation a free Returns Label was shared with you via email on 03rd April 2026 on the same email address mehaaz@yahoo.co.uk Please check you junk or spam folder as well for the email and send the parcel back on our return address by using free Royal Mail Return label attached to mail so that we can proceed with your refund request.
You have also lost a chargeback due to this negligence as we have provided all emails through our server to your bank as a proof of correspondence but you didn't checked your emails properly.
We have again emailed your in the same loop, please check.
We have also shared the same Label to you on WhatsApp as well on your provided registered number +44 7921 480123
Regards,
Unze London LTD
I bought a pair of TIMOTH long lasting…
I bought a pair of TIMOTH long lasting Trainers ( not a great name ) the first pair both soles split within a matters of days , customer services replaced the pair with no trouble , great service , however the second pair did the same , 2 pairs between 16th of march 2026 and 29th march 2026 and now they will not replace or refund saying that there is no fault with the trainers .
29 avril 2026
Avis spontané
Réponse de Unze London
Dear Customer,
A full & free claim in terms of a new pair had been provided to you once we received your request and we not even took the 1st pair back from you. Now 2nd pair has been broke down & our investigation on your shared images clarify that its a wear and tear case as we have sold around 10,000 units of this product world wide and never got a single complaint of such fault. Its totally based on the advise of vendor & other investigations made on that specific pair. Now, we are unable to provide any claim based on advises from vendor & manufacturer of this product as we had already provided a free brand new pair as a compensation.
Regards,
Unze London LTD
Wouldn’t even give 1star! Rude & inexperienced.
Dear Sir/Madam,
I confirm that I have now received the £2.99 refund through my bank. While this is a small amount, it is the principle that matters.
A customer should never be left out of pocket, especially when the items received were faulty. Regardless of whether the amount is £1, £2.99, or £5, it is your responsibility as a company to ensure the customer is not financially impacted by your error. Your previous response stated that you had done everything within your policies, but clearly that was not the case.
I find it disappointing that I had to pursue this matter further for such a basic issue. Companies should take accountability rather than relying on policy limitations when the fault lies with the product provided.
Please also note that I have reported this matter to Trading Standards.
*BECAUSE you simply cannot SEND out faulty items & expect customers to cover it.*
This is under consumer law!!
17 mars 2026
Avis spontané
Réponse de Unze London
Order ID: #16419
Order Amount: £36.40 + £2.99 (Shipping) = £39.39 (Total Order Amount)
A free returns shipping Label was provided to you to cover returns cost. The £2.99 (Shipping) deducted on first place were the charges you gave to courier to deliver parcel at your door step and this delivery service was provided to you.
Now you were only liable to a refund for the products which has already been done from our side as below:
£36.40 GBP was refunded using a Visa ending in 2674 via Apple Pay for a free return.
Refund Amount: £36.40
Card details: Visa •••• •••• •••• 2674
Acquirer Reference Number (ARN): 74208476080100012257349
We have already guided and entertained you as per policy & trading standards. How can £2.99 (Shipping) can be reimbursed for which you have already been served?
A Negative review on this issue now is really illogical & unethical.
With all these proofs & discussions, now every one can conclude the true side of the story after seeing this review & our reply.
Regards,
Unze London LTD
My experience with unze was very bad
My experience with unze was very bad. I am regular customer, this time I ordered 2 pair of shoes, expensive but quality was not good, stuff is hard. Contacted customer support and requested for free return label, but they didn’t agree and said you have to return on your own cost. I lost £5 pound for delivery and £5 for return with nothing in hand. I do not recommend to others as my experience was very bad lost £10 pounds.
13 avril 2026
Avis spontané
They are a total fraud
They are a total fraud, they give no refund policy, they provide damaged clothes 99% of the time. If u want to shop then please dont shop here, do it on outfitters or any other trusted brand. Cause this is a total scam brand.
28 décembre 2025
Avis spontané
Worst Experience ,Poor Quality
This company is completely fraudulent. They advertise a “lifetime refund” policy, but when you actually receive a damaged item and contact them, the experience is extremely disappointing.
First, they take a week or more to respond. After repeated follow-ups and arguments, they may finally agree to arrange a courier pickup. However, after that, everything is forgotten. No matter how many times you message them, they simply stop responding.
It has now been five months, and I am still chasing my refund. All I receive are automated replies, which is completely unacceptable and highly unprofessional.
They only seem to follow proper procedures in countries where consumer protection laws are strict and enforced. In other regions (pakistan), they make customers feel helpless and frustrated. They repeatedly give the same generic responses and avoid taking responsibility.
When you try to leave an honest review, they report it to platforms claiming the domain does not match, and the review gets removed. This makes it even more concerning.
Based on my experience, I strongly advise others to avoid this brand.
16 février 2026
Avis spontané
Réponse de Unze London
Dear Customer,
Please share your order ID against your purchase from our online store or please provide your best call back number.
Regards,
Unze London LTD
No response from customer service
Joining the long list of dissatisfied customers unfortunately. Ordered a size 11 and they are more like a 9 or 10. Quality looks ok for the price, but now trying to contact support for exchange there has been no response at all. Really poor customer service, better to go with a company with a better reputation. Website specifically states 'LIFETIME REFUND OR EXCHANGE' yet no exchange is being offered, product bought in a sale
8 décembre 2025
Avis spontané
Réponse de Unze London
Dear Customer,
Thank you for contacting us. We apologize if you did not find our goods satisfactory. Please post the shoes back to us with copy of the invoice at the below address.
Unze London LTD.
Unit 64, Level 2, The exchange Ilford, 112 high road
Ilford
IG1 1RS
Returning item cost is customer responsibility as mentioned in return policy.
As soon as the parcel is delivered back to us, we will immediately proceed with your refund request. Please bear in mind that this whole refund process can take up to 14 working days.
We will suggest you to reserve the pair by placing new order right now & go for refund for the current order. Please feel free to contact us for further assistance. Thank you for your time.
Regards,
Unze London LTD
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.