Up & Running Avis 

Love my new running shoes.Delivery was really quick with regular updates.Great service.

Great fast service

Sarah at the Chester store was very helpful, as someone who tried running once a year ago, hurt my knee and stopped, she got me sorted out with a decent pair of shoes (Saucony Guide 19’s if you were wondering) after much trying on of various models and running on the treadmill in the shop. I have since completed my first two runs of the C25K program with minimal knee pain and am exited to continue.
Annoyingly, I have since had the trainers advertised to me online at a lower cost than what I paid in-store, but I would say Sarah’s help and advice was worth the small premium paid.

SallyAnn, the worker, was able to analyse my gait analysis within minutes and found 5 pairs of shoes well-suited for my feet. She was so friendly and answered my questions about why I was getting blisters when running. I was able to try all the shoes on the treadmill and I did not feel rushed.
After finding the shoe cheaper online, Up&Running were able to price match the shoe and we got the shoe for a cheaper price.
Overall, very happy with my experience!

I had a fantastic experience at Up and Running, I really really recommend them! I started running about 8 years ago and after my first running club session I quickly learned you can’t run in any old shoe. I lost my last lot of running shoes when I moved house, so I was in the market for some new shoes and came here. Emma talked me through everything in a way that was easy to understand, she checked my gait and explained why a certain shoe would be better. Despite 8 years of running I’m not a pro at all, I’m a very casual runner, and Emma adapted to meet me where I’m at. If you need running gear, go here!

First experience with up & running, Sally Anne from the Nottingham Branch is a credit to your company, so helpful, friendly and shared lots of helpful tips for my Son who is running this years half marathon, will definately recommend to friends & family xx

Quite simply the best team in any sports shop anywhere. Today we were helped by Marine, so knowledgeable, no hard sell, helped make sure the right product was picked even tho it wasn’t the most expensive. Lovely vibe created by runners, for runners.

FANTASTIC service today in the Horsham branch of Up and Running. Gave me the online price for the trainers and even offered I try them at home to ensure they support my current foot condition.
Really impressed - thanks so much for such a good experience and will be sure to recommend to my friends and colleagues.

Lewis in the Shrewsbury store was really helpful and very knowledgeable. Definitely recommend the store for any advice or essentials and I’m feeling much more confident about my marathon now. Thanks Lewis!

Went for a gait analysis in the Sheffield store Elizabeth was really knowledgable and gave excellent customer service. Thanks

Emma was a great help and her knowledge enabled me to choose a great pair of trainers

I visited Up and Running in Barnet to buy some shoes.

Shop was great, cool and had a good selection.

Gait analysis was very helpful.

Elena and Tom assisted me, they were extremely knowledgeable, attentive and nice people, was a pleasure to be helped by them.

Ended up trying on and running in 10 pairs of shoes until I made my decision aided by their advice.

Thanks 10/10 would recommend

Up and running web site & delivery services are fantastic!

I bought the New Balance SC trainer V3 after having the New Balance SC Elite V5.
Really wish I tried them on the treadmill first as the shoes are completely different & after 5k have them back in the box as their unwearable due to the way the plate is set and the toe box is very different.
A waste of £115.00, would have been a great bargain had they been the same as the Elites, #gutted 🥲

Such a positive experience to look for the right footwear and the staff were so knowledgeable and helpful. Marine at the MK store provided friendly support and gave me with greater insight into what could benefit me as a runner. Definitely a place I will come back to for my next pair of shoes!

Visted the Chester store and was a warm welcome from the start, the lady (I think her name was Charlotte)who served us this morning was fantastic and very patient, would certainly go back there

Sue at the Milton Keynes store was fantastic. Very helpful, didn’t rush me and listened to my feedback on each shoe providing alternative ones to try until I found the perfect pair. Great experience

Richard in the Milton Keynes store was amazing. His patience and expertise helped me identify the right running trainer for me. Thanks Richard!

Excellent service from Sarah at the Chester store. She took the time to understand what I needed and made sure I left with the right trainers, without any pressure. Friendly, knowledgeable and a real credit to the team. I'd highly recommend Up & Running Chester and will definitely be back.

⭐⭐⭐⭐⭐ Absolutely brilliant experience at Up and Running Nottingham!

This was my first time buying running trainers from this shop, and I couldn’t have asked for a better start. I was served by Mark, who was absolutely fantastic from start to finish.

He took the time to properly understand my running style, asked all the right questions, and gave me really helpful, knowledgeable advice – no pushy sales talk at all, just genuine great support. He helped me pick out exactly the right pair of shoes that fit perfectly and feel like they’ll be ideal for how I run.

Such excellent customer service, it made the whole process easy and stress-free. I’ll definitely be coming back here for all my future running gear! Highly recommend 👟

This was my first time buying running trainers from this shop, and I couldn’t have asked for a better start. I was served by Mark, who was absolutely fantastic from start to finish.

He took the time to properly understand my running style, asked all the right questions, and gave me really helpful, knowledgeable advice – no pushy sales talk at all, just genuine great support. He helped me pick out exactly the right pair of shoes that fit perfectly and feel like they’ll be ideal for how I run.

Such excellent customer service, it made the whole process easy and stress-free. I’ll definitely be coming back here for all my future running gear! Highly recommend!