After my wife destroyed our conservatory window locks, I contacted Upvcstore, sent them photos, measurements etc., and received a recommendation for a suitable replacement product. Arrived quickly, fi... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Seriously make absolutely certain you follow their website instructions to the letter. I have completely renewed two doors without any difficulty or problems so 5 stars there. Communication is non exi... Voir plus
Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... Voir plus
The one star review reflects the unacceptable customer service received. I ordered and paid for 3 items and received 2 of them. Since then I have contacted UPVC store by phone, text and email multiple... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
....
Coordonnées de contact
Royaume-Uni
- www.upvc-store.co.uk
3,7
Moyen
446 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 15 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Only place I could find the part I…
Only place I could find the part I needed and came in 2 days. Really got me out of a hole
27 juillet 2025
Good quality and prompt delivery
Very prompt delivery. Window handles were made of a much heavier metal than the originals possibly plated brass as they are not steel. At first sight an excellent quality item.
26 juin 2025
Delivered on time and intact
Delivered on time and intact, correctly sized, don't need anything else except competitively priced. Very happy
24 juin 2025
Easy to use and great service
Easy to use website filters and good explanation of important measurements for the handle mechanism.
Really quick shipping and reasonable price.
24 juin 2025
An easy to navigate website
I was able to navigate the company website easily and they had the part I needed
It was despatched in good time.
27 mai 2025
Sliding door handle broke and I…
Sliding door handle broke and I approached a local highly regarded door and window company. To say that they were unhelpful would be an understatement!
Then I found UPVC STORE on line. What a huge difference. Found the handles easily, ordered, arrived in no time and fitted with immediate advice following a confusion over fitting. All sorted, no fuss. Why use any other supplier? They were fantastic.
3 juin 2025
Avis spontané
Poor Company
Very poor customer service, absolutely no communication on delivery the driver just turned up, no response to emails, I would not use this company again.
30 mai 2025
Avis spontané
Good product as described
25 avril 2025
Great service and great product
24 avril 2025
Deliveey took too long
Deliveey took too long. Sent wrong item. Not answering phone calls to resolve the issue. No answering the emails for the second days. We will have to make a claim through the bank. STAY AWAY!!!
24 avril 2025
No customer service
The goods ordered were not as described on web site so were returned immediately via tracked sign for delivery. The goods were received by UPVC store on 26/03/25 but my refund was only made nearly 3 weeks later after emails to them. Very unimpressive as this company took my payment when I made the order immediately! There is no customer service telephone line in use and responses to emails appear to be when they have time.Be wary when dealing with this company
26 mars 2025
Avis spontané
A fine example of how it should be done
Very prompt delivery but unfortunately a production fault caused a need for a replacement item.
The equally prompt replacement and courtesy of the sales team were very impressive which went a considerable way to making the slight inconvenience acceptable. Well done.
25 mars 2025
Order no 45484.
Order no 45484.
I purchased 7 Mila window handles
For a customer.One fell apart out of the bag,and a second failed after 5 minutes of Fitting.Sent Emails no reply, phone number not working and chat bots fell asleep.I guess you don't want a good review.
17 mars 2025
Avis spontané
I haven’t recieved my order
I haven’t recieved my order, tried calling and emailing and still nothing, ordered handle 2 weeks ago!!
24 février 2025
Réponse de UPVCSTORE LTD
Hi Sharron,
We are really sorry for your experience with UPVCSTORE. We were going through a temporary issue with our communications which is now sorted.
If your issue has not been resolved please feel free to get in touch and one of our team would gladly look into this for you
I give a five stars
I give a five stars, good service customer service speeded delivery
24 février 2025
Réponse de UPVCSTORE LTD
Hi,
Thank you for your 5 star review, we are really glad you were happy with your experience from UPVCSTORE
Réponse de UPVCSTORE LTD
Hi Steve,
Thank you for your 5 star review, we are really glad you were happy with our service
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.