urbanbubble Avis 

I have had two interactions with Rose in as many days. Both times, she has exhibited the kindness and professionalism required to support current tenants. I am very satisfied with the experiences that I have had.

Clarity and transparency in the entire process, and pro activeness of the team.

Many thanks

Professional letting management. Effective communication with clients

Mr. Ali was at the property for mid term inspection and he was very pleasant and professional. He did the inspection in time and was very patient to discuss any problems at the property. Truely he was empathetic and assured. Megan, our property manager is also very kind and supportive. She promptly replies for any query that we raise.. 👍👍

It was so nice and pleasant experience.

great agent for property. Great responsibility.

I have spoken to johanne for managing my tenancy, she is always helpful and answering all my questions. And very cooperative.

I have spoken to taniesha for managing my tenancy, she was always helpful and answering all my questions. Hse was fast to respond and very cooperative. It was always easy to speak to heard and explain matters which she always tried to sort out.

I would like to thank the whole lettings team for the good efffort Mohamed, Johanne , Xavier and Dorota and i will defo rent again with them again

Rose has been an angel and superstar.

I’ve been in urbanbubble for a year and a half and it’s people like her that makes me stay. She makes it seamless and easy to go through a stressful process of leading a flat.

Much appreciated Rose 🫶🏽

Everything went fine until they are not returning my emails and my deposit money back

Johanne has been fantastic! From the moment I contacted UrbanBubble she has nothing but spectacular in assisting me with my move back to the UK from Australia.

10/10 service.

Aadil was great, very helpful

Louise has been very helpful throughout the last 6 weeks since I signed the tenancy agreement. She always replies promptly to queries and has a positive attitude and a courteous manner which has significantly eased the pressure of moving home.

We’ve lived here for 6 months, urban bubble as far as we have seen are usually pretty bad with replies, help and management altogether. But Carl ,who came to fix our drain around 2 months ago, and Ali who came to inspect our apartment today were very friendly and pleasant to be around. Compared to the emails we get, we appreciate these two. Thank you.

Good service provided by Ali who came for an inspection. He was positive and clear on next steps.

Aadil came to inspect my flat today; the service was excellent, and he was professional and polite

Absolutely disgusting service from urbanbubble. Stay away.

I am a landlord and urbanbubble were my freeholders management company.
I had an ongoing leak caused damage to my tenants furniture/appliance and internal damage to my flat, this was not dealt with despite 6 months worth of complaints, kept being told they were awaiting an invoice from a contractor.

On initial purchase of property, they took 2 months to give details of lease and register my details.

Sarah Hill at urbanbubble was very rude and passive aggressive.

Any landlords/tenants steer clear of anything to do with urbanbubble.

Urban Bubble manage 4 of my flats. The electric water heater broke down and they reported that they need to send someone to repair it. I asked for the appointed electrician to call me from the property to provide an analysis of what was wrong, whilst they were on site and before they carried out the work. The appointment was fixed for the Wednesday 5th and I cleared my diary so that I could take the call, yet no call materialised. When I emailed UB the next day they weren't aware that there was no call and that they would find out what happened. They said that the immersion needed replacing and that the contractor didn't have one and has ordered one. They said that it would take a few days and meanwhile we would have to pay to put the tenants up in a hotel! This was delivered as an open ended solution, meaning I could be paying this for days on end without an end game. It was only when I asked UB to call other contractors that they said they had, but implied that there was nothing that could be done gf and please confirm you will pay for the tenants hotel. They seem to miss the point that they work for us, as Landlords, not the tenants. I cant believe that a week after reporting that the water heater is broken that there is noone in Liverpool who can fix it. Appalling!!