urbanbubble Avis 

My email about missed ‘fire door’ visit has been ignored for days now.

No service at all. They claim to come back to you in up to 24hrs but they ignored my email about the fore door survey visit

Shocking building management company; lifts left unfixed for sometimes months on end, repeatedly ask for large sums of money to balance their books with zero explanation as to what they cannot financially manage, repairs not completed etc etc. You can’t speak to anyone and your emails either go unanswered or they dontanswer any of the repeated points you raise. They are now allegedly leading the way with managing the inflammable cladding being replaced and in 12 months (not to mention the three years before that) since they announced that Lovell would be carrying out the work, they have achieved nothing. If you raise it they avoid answering. They’ll hopefully start listening once You & Yours on radio 4 broadcast the interview I’m doing with them. Absolutely disgraceful company. Thiefs. Sharks. Liars. Incompetent. Garbage.

Johanne is very good and effective to follow up with new potential tenant throughout the process. Appreciated the good job from her!

Dorota and Louise have been so helpful in getting me sorted to move in. Louise has especially been so reliable and swift with responding to emails and providing clarification.

Urban Bubble have been an absolute disgrace as a management company. Constantly overspending with little rationale for this. Dreadful management of the communal areas. Very hard to see where all the money was going. We removed them as the management company for the building. Since then we are now being billed £35,380 from 2 years ago as yet another overspend from when they were shambolically managing our building. The service charge has also increased 20% to cover unpaid invoices from when they were managing. Avoid this company at all costs!!!

Mohamed is a VERY VERY VERY patient staff. Very helpful. He really touched me. It was the best agent I've had in Manchester City!

It was very easy dealing with urbanbuble. I called from Kuwait to ask about a property then instantly Mohamed helped me and made it more easy for me by contacting me on WhatsApp. He never responded back late. I will recommend urbanbubble to my cousins and friends who are moving in from Liverpool. Thanks urbanbuble thanks to Mohamed. Very helpful team :)

Very simple process! Xavier helped us throughout and answered all queries almost immediately.

Mohamed was great, very communicative and helpful. Process was easy with his guidance.

Mohamed was helpful with us when we come to see the flats. He provided further info information we need related to the buildings. He gave us a comprehensive view of the tenancy in Burlington square.

Our property manager Rose has been very helpful with our recent move, answering any questions promptly and helping resolve any issues we’ve had.

I recently ended my tenancy at Luminary Point, New Acres Wandsworth managed by Urbanbubble’s Resident Services Team, and my experience was frustrating, stressful, and financially damaging.

Despite providing two months’ notice and putting in hours of cleaning (plus over £100 on cleaning products), I was unfairly charged £350—almost the full maximum allowed—without any detailed invoice or breakdown. My requests to have an inspection prior to moving out were blocked due to a rigid and unreasonable two-week notice policy that was communicated too late to be useful.

I was also wrongly charged £180 for minor wall damage, even though maintenance confirmed they would fix it free of charge. Only after repeated complaints was this fee removed.

To make matters worse, I accidentally overpaid rent by nearly £2,000 during a difficult personal period. Though I immediately reported the mistake, Urbanbubble took over a week to refund the money, causing significant financial strain. Further to this, they only acted after I threatened to escalate the matter to my bank.

Worse still, they submitted misleading paperwork to the Tenancy Deposit Scheme, which complicated my dispute over unfair charges.

Overall, Urbanbubble’s handling of my tenancy end was marked by poor communication, lack of transparency, and what I believe to be bad faith practices. I do not recommend them and urge potential tenants to be cautious.

Ali visited my flat for the mid term rental inspection and he was absolutely lovely, completed the inspection quickly and with no disruption/disturbance/inconvenience, he also logged our maintenance issues and told me how to raise these for repair. In the past couple of months I have also been emailing Myat and Rose, who have also been lovely and helpful. I have lived in this property managed by Urban Bubble for 4/5 years now and in the past the service and communication has been absolutely appalling, not sure if there’s been a change of management but everyone now is great and super helpful. Please keep it up! :)

Urbanbubble Lettings made the pre-checkout process smooth and straightforward. The report was clear and included helpful photos for review—very professional and efficient!

A Huge Thanks for Mohamed, very good efficiency and service

Thank you to both Dora and Mo for their professional service, they guided us through the process of securing our tenancy agreement and made the transition a pleasant experience.

Xavier was quick and super responsive to all of our questions. Made the process so much easier thankyou!

On the 5th of May, I reported a ceiling leak in our apartment to UrbanBubble, which appears to be originating from one of the apartments above. I emphasised the urgency of this issue, not only due to the general need for prompt resolution but also because we were one month away from our due date in a high-risk pregnancy.

As of the 3rd of June, the leak remains unresolved. A contractor was sent to assess the situation; however, they were not provided with our contact details, which nearly resulted in a missed visit. Furthermore, no solution has been offered despite their inspection.

We are now just six days from our due date, and the leak continues. This situation reflects the ongoing poor service we have experienced with UrbanBubble over the past decade, with numerous similar instances that reinforce our concerns.

Based on our experience, I strongly advise others to consider these service issues when engaging with UrbanBubble.

Very bad experience with them. no response at all after I paid and moved in.