Mercedes Benz Avis 

Zero if possible. Two product recalls in less than 12 months. Awful customer service. Please do not buy a GLC or a Mercedes car. It is going downhill and you can tell tht from the product recalls as well as lack of customee service

If I could put 0 stars I would.

I am writing this review to express my utter frustration and disappointment with the experience I have had at the Mercedes-Benz dealership in Colindale, London. This has been, without a doubt, one of the most unprofessional and disheartening experiences I have ever had with a dealership, and quite frankly, it’s unacceptable for a brand that prides itself on luxury, quality, and attention to detail.

On December 20th, I purchased a Mercedes GLE for £55,500 CASH. As someone who previously worked for Mercedes, I am well aware of the processes involved in the sale and handover of a vehicle. A pre-delivery inspection (PDI) sheet must be filled out and signed by the sales team as part of the handover process. However, to my absolute dismay, I discovered that the car was sold to me without any washer fluid. This is a glaring oversight that speaks volumes about the carelessness and lack of attention to detail at this dealership. It is common courtesy, if not a basic requirement, to ensure that simple things like washer fluid are topped up before the car is handed over to a customer. In fact, it is an MOT failure to have no washer fluid, regardless of how easily fixable it may be.

The lack of washer fluid, although seemingly minor, raises far greater concerns. If the team could not even bother to check and fill something as basic as washer fluid, how can I trust that the car's brakes, tires, and other essential safety features were inspected properly? To make matters worse, the brakes on the vehicle are making an incredibly loud noise, which should have been identified and addressed during the PDI. The fact that the car was released in this condition is unacceptable, negligent, and frankly, dangerous.

To add insult to injury, I was not even offered a test drive before purchasing the car. The first time I physically saw the vehicle was the day I collected it. Despite having driven two hours from my home to purchase the car, not a single effort was made to ensure I was fully satisfied or confident in the purchase. However, the sales team was more than happy to take my calls and respond promptly when I was interested in buying the car. But once I had paid in full, the communication stopped completely. This level of disregard for a paying customer is disgraceful.

Today, I called the dealership at 13:10 to voice my concerns. I spoke to someone named Michelle who assured me I would receive a call back. Unsurprisingly, no one bothered to return my call. The dealership closes at 4 or 5 pm, so I find it very difficult to believe that not a single person had ten minutes to address such a serious complaint. Michelle was made fully aware of how angry and disappointed I was, yet my concerns were brushed aside. This is simply unacceptable customer service.

As someone who worked for Mercedes not long ago, I know the internal processes well. One would expect that my prior association with the company would warrant a higher level of care and attention, but clearly, this was not the case. The lack of professionalism and negligence displayed by the Colindale dealership is appalling.

I am now left contemplating involving my legal team to pursue action under the Consumer Rights Act. This level of negligence and failure to meet basic standards is unacceptable for a luxury car brand, and I will not hesitate to escalate this further if the matter is not rectified immediately.

As Christmas approaches, I am giving the dealership two business days to rectify this situation. I will not be driving two hours back to Colindale to have the car inspected. I expect the issue to be resolved at a Mercedes branch closer to my location. I demand immediate action, clear communication, and a full inspection of the vehicle to ensure there are no further oversights.

This experience has tarnished the Mercedes-Benz name for me, and unless significant corrective measures are taken, I will ensure that others are aware of the subpar service and negligence exhibited by this dealership

I call the emergency assistance on Sunday afternoon and the answer was ' Sorry I am the Security man call back tomorrow '

I’d give zero if it was an option

Stockport Mercedes!

I got my GLC 300 from there mid October, there were problems with the paint work and wheels when we looked at it, and we were told it’d be fixed by pick up. Come to pick up day and the paint work was only partially done and wheels missed. So we decided to take the car to Scotland and sort it when we got back. While away there was a minor fault of the rear camera constantly not working, we reported this straight away to our salesman. When we got back the car went back to Mercedes to have the paint, wheels and rear camera done.
They put me in a brand new A-Class. And this is where the problems truly start! That lovely new A-Class locked our 2 year old daughter in for 30mins with my keys and phone in the car also!!! I panicked thankfully I have fabulous neighbours who got hold of Mercedes for me and after 30mins they remotely unlocked the car…. No apology!!!!
After being left in the dangerous car (which tried to lock her in 2 more times) for 2 more days I was about to go and get my car when they rang to say it’s not right and I’d have to keep the A-Class another day. Next day, I go to get my car back and my now black car has a BROWN rear quarter!!! WHAT?!! They used the wrong paint!!!
So I take my now partially brown car as I needed it and they had no big SUV’s for me and tell them I’ll be back on the 10th December with it.
We get in the car to drive to Manchester airport for our holiday only to find the windscreen leaks!!! Now this has never been noticed as I park in our garage. So email them again. Ok it’ll get sorted on the 10th, but our salesman won’t be in so he’ll let the management know… right fine!
Come the 10th and no one knows we’re even coming! By this point I’m ranting!!! Finally now I get an apology for their car locking our daughter in! Oh and the service manager that day openly admitted they know there’s a fault with the cars locking with the keys inside!!!
We leave the car with them, they do the paint work and wheels, meant to do the windscreen and we find out in the next couple of days it’s been missed!
Now we’ve tried for almost a week now to get answers out of them only to be constantly ignored. We’ve escalated it to customer services, but that takes a while. And my car still has water leaking through the rear view mirror, never mind the mould growth each time it dries!
My next port of call is to park the damn car in their showroom and force them to deal with us, but until then I think people should be aware that their new cars are dangerous and they won’t admit to it! They will also ignore you over and over because they don’t want to deal with you!!!!

I have a 5 year old Mercedes GLA with FSH and only covered 28k miles. I now have to pay for water leaking into the car from the rear nearside door inside the panel and window seal gone and water ingress on the rear offside. Anyone who has had the unfortunate experience of water in their car knows what a nightmare it is and it turns the car you love into the car you hate. Iconic brand or now just an overrated overpriced brand with average build quality living on past success. There are far better manufacturers out there which I will be turning to in the future.

Appalling service again from Mercedes Benz Plymouth ...
Don't use them - finally gave up and will never use this shower of rude disinterested pirates again. How they exist begs belief

Bought a used C Class a year ago, got pushed into buying an extended warranty. No mention that warranty was with a third party not with Mercedes. Even though I asked questions. After a year having spoken to various departments, I’m told it’s via RAC. I think I was miss-sold. They not taking responsibility but was told by phone staff that many customers aren’t told who the warranty is with so I’m not the only one.

Bought a MB E300DE AMG recently and needed to have the record and account setup at the dealership. I met Carlos at reception and he took me through the process of setting up my account/record. Wry helpful chap and pleasant to deal with, making the experience easier for me. Cain.

I had brand new car with Mercedes benz Edinburgh fort Kinnaird and kept broken down and going to neutral gear and issues with Gear box miving up gears and nearly caused accident. I had videos and pictures and they still don't admit or accept the issue. I won't recommend them at all. They are saying the mercedes garage are different to merceds finance, it is a joke and mis leading

Bought an Approved Used Mercedes still within manufacturer’s warranty. From the outset, the car then spent 6 months of the two years I owned it in the dealers having a fault investigated. It turned out to be an inherent design fault that required a factory modification to resolve. The car failed to meet any of Mercedes’ performance claims for the vehicle (a £40k E400d All-Terrain). Whist it was in the garage I was given a basic A-Class. When I finally asked Mercedes to compensate me for two years of continuous issue, they told me they wouldn’t because I had been “kept mobile” and they had fixed the design fault “free of charge”. I will be making sure, Mercedes-Benz, that I let everybody know of your complete contempt for your long-term customers and your entire lack of ownership for your badly-designed and flawed products.

I ordered a new Mercedes GLA 200 Premium through the Plymouth dealership, and I was very impressed by how well they did to get me the vehicle of my choice as a Motability customer. The dealer representative called Ty was very good at keeping me updated, and the vehicle was made to order. Absolutely delighted with the vehicle and the dealership. Well done to everyone concerned. 10/10 for me!!

Must say keep away
From marshallmercedes bolton
Service is terrible
So is the people who sell you a car
There litterd with problems they won't sort out shambles of a garage they shouldent wear the badge mercedes .
Spent over£ 23 000
With 4 months of problems broke down once on a 2022 registration A180 14 343 miles on it when I bought it buyer beware un acceptable it's just one compleat fob off
After another
had a reply From mercedes basically it's my fault should make better cars then you don't get bad reviews guarantee isn't worth paper it's writen on 3 year what a load or shit!!!!!!!!! Danger suposed to be a German car made in Finland with renult Megan engine the only German thing on the car is the 3 pointed circle on the bonnet
Now salesman who sold me the car new it was like this but still wanted to extort
More money of me
Thanks mercedes your shite, once bitten twice shy
My advice keep away or you'll regret
Buying wished i hadn't gone to this garage or manufacturer in first place get car inspected if you do
I have sold you shite car on 26/ 11/ 2024
Good riddens to bad shit I had to get
my money back on this dreadfully car no ombudsman needed that's your get out claws RIP OFF GARAGE AND MANUFACTURERS,
French crap KEEP AWAY !!!!!!👎👎👎👎
You ask for what you get you'll be bankrupt shortly

I am in the process of manufacture of my new Merc. The Customer service from Greg and John at Syntner Riverside Northampton has gone from excellent to truly superb.

After Mercedes telling me that the Bradford branch had closed, I was told that I would have to go to either Huddersfield or Leeds for any services.
I have had Mercedes for years and they have always done a collection and delivered service. But I have been told that I have to drive myself to Leeds or Huddersfield with NO collection or delivery even though I prepaid for 3 years servicing when I bought the car in June.
They just do not want to know anymore not like when I was buying a new car.
A disgusting poor service from a name like Mercedes

my car just got serviced this month and michael attended it and was superb in dealing with it. he has a fantastic communications skills and i have no problems to complaint i am happy again. that's why i remained a loyal customer on this car dealer
(mercedes gatwick) for many many years.

Service from Watford has been dire, complain to head office and STILL no one gives a monkeys! Genuinely shocked for a ridiculous small issue that no one has sorted after a service when the issue wasnt rectified. Really worth sticking £50+k into a vehicle with a manufacturer that doesnt care...... wont be doing that again!

Last year I bought my car from MB of Brighton (in bad condition), and since then I had to complain (ask for help and justice) twice to their customer service. I came up with proofs but they are not interested in solving any issues the customer might have, they are not taking into consideration any proofs; with other words, they are useless. I would like to mention one thing that might be helpful for people who want to buy a car from Lookers: be aware of the type of warranty that you are buying as they will probably instead of the original MB warranty try to sell you some third party RAC warranty, as they did to me.

RW** RDS Mercedes E220d

Collected car after service and fitting of new adblue tank and on driving home found entertainment screen was faulty, returned immediately to dealer who did a soft reset to remedy, then discovered boot would no longer open when setting off for travel to work, spoke to service manager who said I must just be unlucky !

I called service manager whilst car was in for repair and advised him that Mercedes me app was showing BATTERY CRITICAL and this was not showing previously.

The car is now dangerous and unfit to drive as I can not access the boot should I get a puncture or similar.

I use the car for work and travel 160 Miles a day on the motorway so now I have had to hire a similar car at a cost of £929.01 per week that i will be claiming from JCT600 until this issue is resolved.

JCT600 have also informed me that they are unable to claim money for service from Mercedes.

The quality of service provided is in dispute as per The Consumer Rights Act 2015 and no further monies will be paid until this issue is fully resolved.

None of these faults were apparent before JCT600 had the car.

Update: Judge dismissed their claim of non-payment against me. I reiterate DO NOT USE THIS COMPANY. They wasted thousands in legal action as opposed to resolving my issues, only to be embarrassed in court, do not accept shoddy service from these, they have already lost their JLR franchise and Mercedes will be next hopefully.

We went to purchase a new Mercedes but wasn't impressed. No prices on the cars just a barcode to scan just to find the basic info we just wanted an easy experience without sales talk.

Buyer beware ….
1 year old Mercedes GLE - front parking sensors stopped working. Took them to dealer who refused a warranty claim due to a stone chip in one sensor. Quoted nearly £500 to replace one sensor. No damage around sensor, just small dent in one - probably clauses by a stone. How can these be fit for purpose? They are low down at front of vehicle. Clearly not robust if it can’t withstand a small stone impact - and end up costing the owner £500. Customer service in dealership was dreadful. Reviews on here clearly show Mercedes just don’t care. Meant to be a premium brand. Charge a premium price and offer sub standard customer service. Really wish I’d stayed with Audi who are fantastic.