V12 Sports And Classics - Hinckley Avis 

I had a positive experience collecting my car. Shamel handled the handover and made sure I understood the key features before leaving. The dealership had a good atmosphere during my visit, which made things comfortable. Shamel took time to check I was happy with everything before finishing up.Big thank to Benjamin also,a very helpful man and a genuine nice guy like Shamel

I was very pleased with how everything turned out at V12 Sports and Classics Hinckley. Joel and Jordan were helpful and attentive during my initial enquiries, answering questions clearly. When it came to inspecting and test driving the car, Dipesh took time to explain things thoroughly and made the process straightforward. He was professional and reassuring, which I appreciated during payment and setting up the purchase. The staff were friendly throughout and came across as honest in their approach.

Manny and Alpesh were very helpful throughout the process. They kept us informed at every stage, which made things straightforward and clear. Both were friendly and professional in how they handled everything, ensuring we knew what was happening. It felt like they genuinely wanted to make sure everything went smoothly for us. No issues came up, and everything was explained properly. Quite pleased with how it all turned out.

absolute brilliant service from start to finish
the salesman furqan zahid was brilliant
very experienced and professional
he talked us through all the details very clearly
that made things easy,he sorted out all the paperwork
the test drive was brilliant,and very quiet very smooth
thats it the car was mine,furgan zahid finished the paperwork
the handover team was again very professional who finalised
the documents
BIG THANX to Furqan Rayyan and JQ for all your help
Gareth&jamie

Wonderful experience, Ben was amazing. He was very helpful, answered all of our questions and never made us feel pressured into making a decision. He was patient, knowledgable and took the time to make sure we were happy with everything. He went above and beyond to make sure we had a great experience. We would definitely recommend both the dealership and Ben to anyone looking to buy a car. Thank you again Ben ⭐️⭐️⭐️⭐️⭐️

Ben was extremely knowledgeable, helpful and attentive. Everything was explained in full detail and we were very impressed. He made what can be a difficult and stressful process extremely enjoyable. Would definitely recommend coming here, we will be returning in the future. Thank you Ben for all of your help!

When we had contact with staff it was very good. All very professional. From initial contact to leaving ended up taking over three hours. That’s the frustrating bit.

We got the car we wanted but considering we were paying cash, there was no wriggle room on price which was a bit disappointing. We’ve never been in a position to pay cash for a car before. We’re both nearly 60.

The car itself is brilliant although no evidence of previous servicing (new in 2023) was provided - taking somewhat of a risk! Surely if it was a lease car they could give us a digital record somehow?

The final thing which I have pointed out directly is that the inspection report appears to be standardised and is probably what you give to every buyer?

We bought a Hyundai Kona petrol car and the following were “passed” even though the car doesn’t have them!

The ones we picked out were:

* Diesel particulate filter — marked as checked/passed, despite the Kona being the 1.0 T-GDi MHEV petrol.
* Panoramic roof — the car doesn’t have one.
* Sunroof / convertible roof operation — again, no sunroof.
* Roof blind — no panoramic/sunroof blind fitted.
* Automatic gearbox changes / kickdown — ours is a manual.
* Automatic gearbox Park function — impossible on your manual gearbox.
* Automatic gearbox Sport function — likewise.
* Steering-wheel paddle controls — the car doesn’t have automatic-gearbox paddles.
* Power-steering fluid level — this Kona uses electric power steering, so there isn’t a conventional PAS-fluid reservoir to inspect.
* Headlamp washers — marked as checked even though our Kona doesn’t have them.

Makes me very concerned that these Inspections are not even done?

So there was some elements of risk taken in deciding to buy this car for my wife.

Wanted to make people aware of this because there are concerns there! I just hope we’ve got a good car 🙏

The service at the Hinckley branch was sadly appalling. If you like feeling as though your custom doesn’t matter and prefer an impersonal buying experience, then this might be the place for you. However, as someone buying a car outright for thousands of pounds, I would have appreciated a much more personal touch. I will never buy a car from Hinckley again. The only saving grace was Dean, who sorted out the paperwork at the end—he is the sole reason I gave two stars instead of one.
Since then, I have visited the Stoke branch for additional support, and the team there is amazing! I really wish I had bought my car from them instead. A full five stars for the Stoke branch! ⭐️⭐️⭐️⭐️⭐️

My experience was made very pleasurable by the lovely Rayyan his customer service was excellent very knowledgeable and welcoming he is an assset to the v12 sports team.

I wasn't sure what to expect at first, but I felt looked after throughout. The process was smooth and there wasn’t any hassle, which made it a comfortable experience. Harby handled everything well.

Extremely disappointing experience — £42,000 purchase

Everything was great during the initial phone conversations, and I made sure to plan my journey carefully. I travelled from Belfast to Hinckley and had a 6.5-hour drive to Scotland afterwards for an 11:30pm ferry. I was assured that after paying the £299 holding deposit and £20,000 upfront, the remaining £20,000 would be taken at 1pm on arrival.

Unfortunately, the payment was delayed on V12’s side, leaving me waiting for over 6.5 hours. Despite spending £42,000, there was very little communication or support during this time.

When the car finally came out, it was absolutely filthy, not properly washed or valeted, with marks/scuffs and a chipped windscreen. I had also paid an additional £300 for ceramic coating, but based on the condition and presentation of the vehicle, I have serious concerns that this service was not carried out.

The delays ultimately caused me to miss my £240 ferry. Despite explaining the situation, I was repeatedly told that there was nothing they could do and that I should contact head office.

The most disappointing part was the lack of ownership and accountability. One manager privately acknowledged that the situation was unacceptable, yet responsibility was ultimately passed elsewhere.

For a £42,000 purchase, I expected a completely different level of service, communication and preparation. I had even recommended V12 to my brother, who was considering a £40,000 Mercedes V-Class, but following my experience he will now be looking elsewhere.

Warm welcome and helpful staff members

⭐⭐⭐⭐⭐ Outstanding Service from V12 Sports and Classics!

I have been a loyal customer of V12 Sports and Classics for the past 12 years, and their service has always been exceptional.

A big thank you to Riaz and Zoe for their excellent guidance and support in helping me choose my Jaguar I-PACE EV. Special thanks to the Hinckley branch manager, Naomi (Worksop branch manager), and Mia from the administration team for their professionalism and assistance.

A very special thank you to Hayley Macleod from the after-sales care department for her outstanding support, communication and coordination with EV Tech Blackburn regarding my vehicle.

The entire team has gone above and beyond to provide excellent customer service, both before and after sales.

I have recommended V12 Sports and Classics to my family and friends and will continue to do so. Their service deserves more than 5 stars! ⭐⭐⭐⭐⭐

Thank you to the entire V12 team for your continued support and dedication over the past 12 years.

The process was straightforward, and everything was explained clearly during the handover. Manny made sure I was happy with the car and answered all my questions.

This company is terrible. They are really friendly until you pay the money and then aftersales don’t answer the phone and there is no direct phone number for the garage. They promise things during the sale e.g. we’ll fix this and look at that - and really they just take the money and that’s it. Edit - after seeing their reply below - we did contact aftersales and went back to the garage twice to sort out our car - both times with appointments “booked in” by aftersales at a specific time (driving 45 mins to get there each time). First time nobody knew we were coming so couldn’t do anything and the second time we were made to wait 4 hours and nothing was done - with one salesperson saying “the paint is just curing” then an hour later “it was never painted” and another salesperson said “we don’t even have a painter here”. All just lies.

Edit - since my first review - our brakes are now squeaking and I’ve read from other reviews they got cars with illegal pads in.

If you do decide to buy from them, check everything and understand that any money you save you may need to pay out to get the car fixed later. Make sure you have floor mats, a spare key, wheel nut as these are things that were missing. None of this was made clear to us at the point of sale - and they really push you to take the car the same day. Check all of the buttons inside the car. Check the tyres yourself and the brakes. There is also no fuel in the cars when you pick them up and a very expensive petrol station nearby.

I recently purchased a new car from V12 Hinckley as I’d had one from there before and had no issues with it up until I sold it. By the looks of it I should have checked the trust pilot reviews first!

On the day of driving the car home I noticed that the steering wheel wasn’t central, so I contacted the salesman I’d dealt with immediately and he told me to call the dealership, so I went there. They advised I get a diagnostic to show the fault, the diagnostic showed that the alignment was majorly off! I had this fixed and they refunded the money within a few days. Also, had to have the car valeted again whilst there because the car stunk of cigarettes and I don’t smoke.
When having the alignment sorted the mechanic asked me if I was aware the car had been in an accident, I said pardon? He showed me that the front grill was cracked and that the VW badge was hanging off. When he took the badge off it wasn’t genuine, it was from China.

I then went back to V12 a week later after a family member had noticed that one of my indicators didn’t light up completely due to a crack in the strip. I went back to the dealership and spoke with a lady who called the services department and she advised me to get it replaced at VW parkway.

I had this fixed and had VW send the invoice to V12 directly on the 18th of September, I have spoken to a sales rep numerous times who had confirmed the money was refunded back to me. Lone behold almost two weeks later I’ve received nothing, convenient since I’m out of the cooling off period now.

And finally, when I purchased the car I noticed my name wasn’t spelt correctly on the screen when applying for my V5, so I said that’s not my full name and that it’s on my licence in front of you. A week later, I received my V5 and my full name wasn’t on the paper!

All in all, I’ve wasted my time with these lot and would never buy a car from them again.

I’m very disappointed with my experience with this dealership.

I paid a deposit for the car after being told that the road tax would be 200, that the car would be fully charged, and that it would come with two keys. I was also told the car would be ready for collection on Wednesday.

When I arrived to collect the car, it was not ready as promised. I was then informed that the road tax would actually be over £600. On top of this, the car was not charged and only came with one key instead of the two I was assured it would have.

I raised these issues with the manager, who acknowledged that there had been a “miscommunication” on their side.

I understand that mistakes can happen, but these were important details that directly affected my decision to proceed with the purchase and my expectations when arriving to collect the vehicle. I would expect clear and accurate information to be provided before taking a deposit and arranging collection.

Overall, a very disappointing experience and not the level of service I expected.

Excellent service. Very polite

After 21 miles. Car breaks down in the middle of M1 motorway, and after 4 days they pushing for the 2000 warranties to sort it out, car still doesn’t move and battery is dead in my garage

Great price, above and beyond customer service. Would highly recommend.