V12 Sports And Classics - Hinckley Avis 

The sales guy was was great Reeco, not pushy beyond what they have to offer. The process is lengthy but we have a car we're very pleased with, our second purchase from V12. My really big criticism is the lack of parking for customers.

If you value your sanity and health, avoid this garage.

We have just experienced THREE MONTHS of HELL , after purchasing a 2 year old EV with only 11000 miles, unknowingly it also came with a catastrophic fault making it unfit for purpose.

*This EV wouldn’t change on our brand newly home charger, or any other home charger we tried belonging to multiple neighbours*

Yet our neighbours’ cars would all charge on our newly fitted charger.

Octopus Energy sent out their Chief Engineer, he proved our charger was working perfectly.

Obviously, the fault therefore MUST be the car, BUT not according to V12.

All our findings and witness statements were dismissed.

V12 insisted we must produce a diagnostic fault code before accepting this car had a home charging issue.

Nissan cannot replicate a home charging fault at their standard dealerships, as they don’t have a home charger facility set up.

We had FIVE visits to our nearest Nissan (an hour round trip plus waiting time each visit) and an ALL DAY wait with the car at a Nissan dealership when on holiday in Norfolk.

We cannot begin to tell you how many stressful HOURS AND HOURS were spent on this issue.
As others have said, it can TAKE OVER YOUR LIFE and become the equivalent of a full-time job.

We felt wholly unsupported and alone.

We had made a major purchase from a garage who continually refused to accept accountability that the EV would not charge at home.

Eventually, after an incredibly stressful 2.5 months, the fault was FINALLY CONFIRMED by Nissan, not with the demanded diagnostic fault code - but from videos we had provided from multiple visits to multiple EV owning neighbours showing our car failing to charge.

Simply video demonstrations confirming what we had been telling V12 all along.
If only we had been believed, it would have saved our summer, which was ruined by carrying this huge problem ourselves with NO TANGIBLE SUPPORT from V12.

V12 made the “burden of proof” entirely ours, despite this EV demonstrating this problem within the first 30 days, which was as soon as we had had our HOME charger fitted.

This car had an ON BOARD CHARGER FAILURE, meaning it was NEVER going to home-charge, despite all our continued efforts.

This part (on board charger) was on backorder with no date provided, so despite fighting so incredibly hard for this car, we reluctantly had to hand it back.

After the car had been collected, we were assured on three separate occasions the funds were being returned to us, via Sage and BACS, taking 3-5 days - however the date of the refund changed THREE times and the refund DID NOT arrive.

It was only when we mentioned that our solicitor required PROOF OF REMITTANCE, that the refund was eventually received in our bank account.

This proof of remittance showed that the funds had actually ONLY JUST been sent by fast payment.
(not the 3-5 day BACS we were awaiting as had previously been confirmed three times the previous week)
We finally received our refund 13 days after the car had been collected - it was 3 months and 1 day since making the purchase.

Interestingly, the remittance receipt also showed the refund had only been authorised that VERY SAME day ( after I had phoned tracking down our refund).

So the THREE previous payment date confirmations could not have been true.

This whole experience was a BRUTALLY TROUBLING time for us, when we least needed it.
Crucially we never received a genuine apology, just one of those “we are sorry if we have caused any inconvenience” meaningless ones.

Our review above is a VERY BRIEF version of our fight to hold V12 accountable for selling us an EV with a catastrophic fault.

We have given them a chance to review our case, and they stand by their actions.

Read all of 1* reviews

Our advice would be to spend your money elsewhere and save yourselves the potential trauma.

ABSOLUTE SHAMBLES OF A GARAGE AVOID AT ALL COSTS HAD 2 CARS OFF THEM BOTH LASTED 3 MONTHS THEN A DASHBOARD OF LIGHTS AND PROBLEMS NOTHING IS COVERED UNDER THE WARRANTY EITHER HOW THIS COMPANY ARE STILL TRADING I DO NOT KNOW AVOID AVOID AT ALL COSTS

The staff were very friendly and helpful.

Great service from start to finish!
Bogdan and Rayyan were especially helpful! Would purchase from them again!

I had a good experience, there was no pressure from saleman. Explained the the whole process and products they had to offer. I test drove a car i was interested in and purchased the car I was happy with.

I was pleased with the clear explanation of the finance options and found the staff friendly and professional throughout. The process felt smooth, and I appreciated not being rushed at any stage.

I purchased my car here and found the process straightforward. Dipesh and Parv were both helpful and approachable throughout. They provided honest advice, which made the decision easier. I left feeling satisfied with my purchase.

I had never heard of V12 Sports and Classics Hinckley before, but I’m glad I found it. The dealership has a pleasant atmosphere and feels well organised. Ashley provided honest advice, which I appreciated. Everything ran smoothly during my visit, and the team seemed efficient without being rushed.

Purchased a Toyota Proace City from V12 Hinckley at the point of sale, the salesperson clearly and repeatedly assured me the van was still covered under Toyota’s manufacturer warranty even showed me details online. This was a big reason I went ahead with the purchase.

I took it straight to an official Toyota dealer within 48 hours to check. They confirmed the warranty is not active because the service history doesn’t meet Toyota’s requirements. This is exactly why I asked Dipesh (sales person) When I raised this, the after‑sales team spoke about a completely different warranty instead.

Also, before we finalised the sale, I pointed out there were no floor mats and no engine cover. They said: "We’ll sort it out, no problem if we had another van the same, we’d take them off that for you, but we’ll get these sent out to you tomorrow." I agreed. I know it’s a used van, so I wouldn’t have expected these unless they’d promised them.

After purchase, the after‑sales team emailed saying they wouldn’t provide them "why would we give them, it’s a used van" even though it was agreed clearly before I bought it. I phoned Manager Laura at Hinckley several times over days, kept being told she wasn’t available. Eventually I got an email from her asking if I’d prefer £90 or the items — no phone call, no proper conversation, just that.

I chose the items. When they arrived: the engine cover was damaged, missing clips, and actually ripped; the floor mat was new but simply does not fit this van at all — completely useless.

It feels like once they had the deal signed and the van gone, the promises didn’t matter anymore. A reputable company would stand by what’s agreed at the point of sale and follow up properly. Very disappointed with how this was handled.

Visited V12 in Hinckley to view a prospective buy. I was met by Ben who brought out the vehicle for a test drive.
He was exceptionally helpful and knowledgeable. So much so, I purchased the vehicle the same day. They agreed to hold the car for a week while we went on holiday. I returned to collect the car and the handover was handled by Rayyan who was equally friendly and efficient.
No pressure on their part at all. I would recommend V12.

Be very aware of Warranty 2000 offer as they will tell you that almost everything is covered but so far is not true at all...when it comes to a problem they will argue straight away that it was WEAR AND TEAR ( but I bought a car wich is 9 years old so everything can be WEAR AND TEAR and they stronlgy using this excuse ) and they decide without any dianostic from the garage ( just from few videos and pics I have sent them ) i have tried to chase that desicion but they are not even ansvering to my emails ( sent allreaddy 3 of them ). Honestly i really regreting that I chose and paid £999 for a such a poor service. Pls go around this one and try to get others company warranty as plenty of better optins than WARANTIES 2000.

Very easy good people to deal with a very good experience

We visited today and was very impressed with the set up, Cam was fab and very friendly, would recommend to friends and family, the hangover from Rayyan was fab too and very friendly, Laura was also amazing

Daniel and Dean were great, very knoweledgeable and Dean set me up with the Polestar app and features with ease, both top blokes

Amazing service, very friendly staff and great atmosphere. Smooth and stress free experience and the change over and finances from Harv gone through smoothly

Visited V12 sports and classics Hinckley today, looking for a car after 22 years of having a company car.
I was finding the process very daunting until I spoke to a staff member, Ben.
He was very patient and couldn’t do enough to help me find a car the would be right for me. He went above and beyond. An asset to the company. Great service, very knowledgeable, will definitely be going back. Thanks Victoria.

On 29/07/26, I part‑exchanged my Ford Fiesta at V12 Hinckley for a 23‑plate Hyundai Kona. The initial sales process was smooth; after a test drive, the transaction was completed within a few hours.
However, by Saturday 01/08/26—just three days later—the vehicle developed a serious clutch fault. While stationary in first gear with the clutch fully depressed, the car suddenly lurched forward. Throughout the drive, the vehicle struggled to go into gear, and by the time I reached a safe location, it would not engage any gear at all. This was an extremely dangerous situation, and I am fortunate that neither I nor anyone else was harmed.
Unfortunately, the after‑sales department was closed over the weekend, so I contacted them first thing Monday morning to reject the vehicle. After explaining the severity of the fault, I was told by Angela that “the car would roll a little when in first gear,” which was wholly inappropriate given the circumstances. I was informed that a diagnostic report would be required before they would accept the rejection. The earliest appointment I could secure locally—so I did not have to drive what I considered an unsafe vehicle—was Wednesday.
On 05/08/26, exactly one week after purchase, the diagnostic report confirmed a dangerous clutch fault. I forwarded this immediately to the after‑sales team.
I then arranged my own recovery of the vehicle, based on a recorded phone call with Hayley in which I was assured I would be reimbursed for this cost. I returned the Hyundai on the Wednesday and proceeded to exchange it for a Kia Stonic, which was £500 more than the Kona. Our sales assistant, Ryan, remained professional and helpful throughout, despite being caught in the middle of this situation.
After submitting the recovery invoice, I received an unprofessional email stating that V12 would not be covering the cost after all. As a result of this entire process, I have been left significantly out of pocket—paying additional insurance and tax for the replacement vehicle, covering transport costs while I had no car, and losing income due to missed work.
I was then told a “deal” could be offered where I would pay £300 instead of the full £500 difference. I declined, explaining clearly that I would not be paying anything further. Ryan escalated the matter to his manager, Yaddi, who initially responded by saying they would simply refund the Hyundai and end the matter.
I made it clear that my review would reflect the experience and that I had recorded conversations confirming the promise to reimburse recovery costs. After speaking with senior management, Yaddi returned and offered the vehicle along with £20—an offer that did not come close to addressing the financial impact or the seriousness of the situation.
We didn’t receive a refund for our recovery costs so I had to chase V12 a couple weeks after to obtain this, I explained that I requested the £150 back that it cost me to bring the broken car back to them and explained I had a voice recording of Hayley promising it would be re payed when we initially said we’d bring the car back and they happily ‘as a good will gesture’ sent the full £150 vehicle refund over plus £49 extra.
I will never be buying a car from this ‘dealership’ and I will never recommend them to anyone EVER!

The sales staff are very knowledgeable & not pushy when browsing the vehicles but always ready if needed advice. The car I bought was turned out really well ready to drive home would definitely go back.

We didn’t have an appointment and just walked in, we were greeted by Ben and he was brilliant from start to finish. We bought a vehicle which is just right for us and ticked all the boxes we asked for. He was to the point and made everything really clear. We were very happy to have been able to have bought a car from him and would recommend him to anyone, looking to purchase a car.