V12 Sports And Classics - Worksop Avis 

Unprofessional - Avoid
I recently bought a car here and found the engine bay was in a terrible state. When I asked the dealer to help, I was told they are 'not responsible' for cleaning it. For a dealership to have so little pride in the vehicles they sell is a huge red flag.
ALSO ! The front parking sensors doesn't work, low engine oil , no screen wash... CAR IS NOT AS DESCRIBED!
All "extras "- I wasn't aware ,were charged from my cash deposit!!!
I've sent many emails still no response...
AVOID - AVOID

Check every inch of your car and INVOICE before paying,!!
Update:
Car was sold with faulty front sensors- had to waste my time take off work to go to garage to fix it. ( they arranged it; under Kia 7 years warranty )
Dent and scratch which wasn't visible at time of purchased ignored by them!
Still haven't received Update invoice after removing adds-on.
Unresolved financial discrepancy raised in few emails still no response.

Read carefully the reviews before purchasing car from them !

Great experience with kailem verry nice and easy process and the finale part with Mia was great as well

Kailem was fantastic, thank you

Absolutely shocking, DO NOT BUY FROM THEM.
We dealt with the Worksop branch and the after sales department is the worst Ive ever had to deal with.
We have an issue with warning light intermittently displaying on the dash on an electric 2008 we purchased.
I’ve been trying to get in contact for over a week and nobody ever picks up the phone. So I called the sales department who picked up immediately! I explained the issue and they said they would put me through to the after sales, guess what nobody answers. I gave up again after being on the phone for over 37 minutes.
I emailed to lodge a complaint, guess what! No response.
I contacted the warranty company direct, explained the issue, they then had to try connecting me with Worksop, guess what! No f@@@@@@ response.
Now going to seek legal routes.
STAY WELL AWAY FROM THIS COMPANY

i just join whit the 1 stars club, reson same
poor comunacition, fake mobile number use .promise evhriting than walk away empty hand!

Excellent service from Kailem and Mia today - very approachable, friendly and knowledgeable staff.

Garage has a Great Selection of Cars.
Visited Fords of Winsford a week earlier and they were poor in comparison to Variety and Condition.
I Reserved, Viewed and Paid for vehicle via Bank Transfer.
Experience then went downhill... and I mean downhill.
1. Car has NO Logbook
2. Car only has 1 key (You have to search on FAQ to find this info) Cost for new key is £500.
3. Advertised as having Massage seats. (Still trying to find them)
4. Promised it would be valeted/cleaned prior to pick up. (Wasn't)
5. Assured Reg Plate would be straightened as was really skewwiff (Wasn't)

Really Bad to be honest, put a real downer on the deal.
I would recommend going to approved dealer.

The sales experience was average — I’d give it 3 out of 5. We booked an appointment and arrived on time, but still had to wait around 30 minutes before being seen. The sales representative didn’t seem prepared for the specific car we were interested in and couldn’t provide any useful information about it. I had researched the model myself beforehand, so i guess this didnt matter too much, but going from an ICE to a EV is quite a big change - i thought there couldve been more chat about this, and about the spec of the car.

As expected, there was a strong push to sell add‑ons, which totalled over £4,000 on top of the car price. I eventually agreed to a £179 “Peace of Mind” warranty package (shouldnt this be included anyway?!).

When I got home, I decided I didn’t need the package and contacted V12 Sports & Classics to cancel it within the cooling‑off period. For more than a week I called repeatedly. Each time I was told someone would call me back — nobody ever did. The aftersales department kept me on hold for long periods, only to say the same thing again.

I submitted a formal written complaint, which still hasn’t been acknowledged. Eventually, after pushing for answers, I was told I wouldn’t be getting a refund and the person I spoke to was quite rude. From my understanding of consumer rights, I should be entitled to a refund when cancelling within the cooling‑off period.
Also they included a vehice inspection report in the paperwork of the wrong car, after requesting this paper work for my car they still have not provided it for me.
As the dealership has refused to process my cancellation within the cooling off period, i have now raised the matter with the Financial Ombudsman Service through my finance provider. I am hoping this will finally lead to a resolution.

The car itself seems fine so far, but based on my experience — and the number of similar reviews from other customers — I’m concerned about what would happen if something did go wrong. There’s even a Facebook group dedicated to negative experiences with this company.

Overall: 1 out of 5.
I would not recommend buying from this dealership.

Engine light came on Ford focus
Hidden crash damaged
Very bad experience avoid

V12 SPORTS AND CLASSICS IN WORKSOP

I purchased a car from V12 Sports and Classics and it turned into one of the most stressful experiences I’ve had.

Within a week, the car developed a brake fault. I reported it immediately and was told it would be booked in quickly, but from that point on, communication completely broke down. I had to repeatedly chase them, and in the meantime, the brakes deteriorated to the point where I had to return the car—just three days before a family holiday I had already told them about.

Because of this, I had to hire a car to take my children away, costing me even more money.

After dropping the car off, I followed up the next day—no update. The following week, while I was on holiday, I was told the car had been sent to a garage and I’d get a call back that day. No one called. I chased again two days later and was told they still had no update.

I then contacted the garage directly, only to find out the car had already been diagnosed, repaired, and sent back to V12 for testing. At this point, I was beyond frustrated. I actually had to cut my holiday short and return early just to deal with this situation.

When I went into the dealership demanding answers, I was told the car wasn’t even there—it had supposedly gone back to the garage. I called the garage again, and they confirmed V12 had literally just returned it. The lack of communication and transparency was unbelievable.

I was left without a car for three weeks, constantly chasing, spending more money on hire vehicles, and getting nowhere. After a heated discussion in the showroom, I told them to keep the car and refund me. To be fair, they agreed—but even that became another ordeal.

I refused to leave until the refund process was started. Even then, I had to chase repeatedly over the following two weeks, being told to call back because staff had “gone home early.” Meanwhile, I had no car and no money to replace it.

Eventually, after escalating things again in person, one helpful staff member stepped in and pushed things forward. Only then did the refund finally get processed—and I received my money two days later.

To make matters worse, the garage later told me there was actually no fault with the car when it was returned to them, which raises even more questions about how this was handled.

This entire experience—from the fault, to the complete lack of communication, to the delay in refund—has been exhausting and unacceptable. They were very quick to take my money, but far less interested in resolving the situation properly.

I will never use V12 again and would strongly advise others to think twice before buying from them.

Kaliemt made the whole car-buying experience smooth and enjoyable from start to finish. He was professional, knowledgeable, and took the time to answer all my questions without any pressure. His customer service was excellent throughout the process.
Sophie handled the handover brilliantly—she was friendly, thorough, and made sure I understood everything about the car before driving away. She explained all the features clearly and made the handover feel special.
Overall, a fantastic experience at the showroom. Both Kaliemt and Sophie provided outstanding service, and I would highly recommend them to anyone looking for a new car.

Very happy with new "Red" VW ID3! Gernell helped me much empathy and kindness to let go of a sentimental old car and made the process of driving off with my new electric car so much easier.
Mia was very efficient and friendly too!

Absolute joke — wasted my time, my fuel and my trust

“I travelled ONE HOUR from Leeds specifically to view and test drive this car, after speaking to a sales representative the day before who confirmed clearly over the phone that I had been approved for the full £14,000 finance, that the car was available, and that it was effectively mine to finance and buy.

I turned up, went through with the test drive, and even told the salesman sitting in the car with me that I definitely wanted it and was ready to go ahead. Straight after I got out and said I wanted it — that’s when they dropped the bombshell and told me someone else had put a £5,000 deposit down and I couldn’t have it.

I even explained to them who I am and why this mattered — I am currently serving in the British Army, and I recently nearly died in a crash in my previous car. I told them I was desperate for a safe, reliable new vehicle and how important this was to me — and they literally didn’t care one bit. No respect, no empathy, not even a proper apology.

How can you tell me it’s mine, confirm my finance, invite me all that way, let me test drive it and say I want it — knowing full well I’ve travelled so far and been through so much — only to then say it’s sold? You knew this other deposit was there or coming, yet you let me waste my fuel, my whole afternoon and get my hopes up for absolutely nothing.

To treat a serving soldier who has risked his life and nearly died on the road with this level of disrespect and dishonesty is absolutely disgusting. It shows exactly what kind of people run this place — they don’t care about you, your situation or your safety, only making a quick sale.

If you have any self‑respect — or you value your time, money or basic human decency — STAY WELL AWAY.”

Excellent service from Sophie and Mia from start to finish. Very professional and helpful. Highly recommend this team.

Great service. Mia was very friendly and helped sort out all the paperwork

Excellent service from Jamie he made, my sister and I very welcome. Very good at his job. However waiting for the ladies to finish the process. The girls were very unhappy very upset not at all welcoming . The young girls in the back office was so miserable. If they were overworked they certainly showed it.

I spoke with this company about an Evoque ET19 YRM. I asked about PA for my car and went to great detail to explain the condition of the car and the fact that it is a Cat S vehicle, I've owned for 5 1/2 years. I was given a trade in figure. I called again to explain my wife and I would travel 2.5 hours each way to see this car, as we are keen, again I called to ensure the TA value was accurate, and told it was. I was VERY clear about condition and Cat S. I turned up, saw the car, which was completely unprepped aside from a bit of a valet. There was a very prominent (what looks like blood) stain on the back seat, two damaged rims, and a dink in one door and grease coming out of the door handles, all conveniently omitted from the pics. But I was still interested at the right price. First thing the sales rep did was launch into paint protection and warranty extras, adding them to the price. Also, tried to sell finance, when I had repeatedly confirmed I did not need it. Then I pressed them for car value, and they came back with one £2K+ less than had been quoted! Said because it's a Cat S, which they knew, but they insisted they had told the person who gave me a price, to tell me the one I was given in the showroom. I would not have gone all that way, wasted all that money on petrol had they given me that. Anyway, a total waste of time and an overpriced vehicle. When it started up, it briefly sounded clattery, first sign of future timing chain issues. Has missed a service 455+ days ago, and had many owners, so warning signs. Still, if the deal had been right, and they had extended the warranty, I'd have taken the vehicle, and replaced the rear seat. Not a good experience. Wasted most of my day.

Bought a car that was broken. Needed a new clutch as soon as we bought it. V12 has terrible communication with the garage, took forever to authorise the work (which still hasnt happened at this point). After sales team useless, if you can actually get through to them.
AVOID

Only showed up to look at a car . Ended up buying a new car .
Khalil ( sales executive) was amazing
Mia (senior handover specialist ) was also amazing x
Excellent team work