V12 Sports And Classics - Worksop Avis 

In late May 2026 I purchased a used Vauxhall Mokka Electric from V12’s Worksop branch, after travelling on two separate occasions to view the car, agree a part-exchange, and complete the deal.

The car had been advertised on V12’s own website with two specific features — a powered driver’s lumbar support and massage seat, and a wireless phone charger — neither of which is actually fitted to the vehicle. I identified the discrepancy at the test drive and raised it with the salesperson at the time. The duty manager refused to adjust the price, dismissing it as “just a mistake on the website.”
The transaction itself ran around two hours past my appointment time, due to repeated pressure to purchase various add-on after-sales products I had clearly declined at the outset. The salesperson was sent back to the desk multiple times with revised counter-offers, on her manager’s instruction, even after she had communicated my refusal back to him. I eventually agreed to the cheapest of the add-ons purely to bring the session to a close, well after the branch had closed.

The handover itself was also poor. The vehicle had not been charged as expressly promised earlier that day. I was not given the V5C registration document, nor any written record of the change-of-keeper process, and still no proof to date. The following day I checked DVLA records and found the vehicle showing as untaxed, despite my having paid £110 for six months’ tax at handover. DVLA initially had no record of any payment. The matter was eventually resolved, but only after I had identified it and chased it myself.

I submitted a formal written complaint to V12’s head office shortly after the purchase, setting out the issues in detail and asking for a reasonable resolution within 14 days. To date — three days past that deadline and 17 days since the complaint was lodged — I have received only an initial acknowledgment from an after-sales representative. No member of management has engaged with the substance of the complaint at all.

If you are considering a purchase from V12, scrutinise the advertised specification carefully against what is actually delivered, get all key commitments in writing before signing, and be prepared for considerable pressure to buy products you have already declined.

UPDATE — 16 June 2026 (rating reduced from 2 stars to 1):

Following V12's continued failure to engage substantively with my formal complaint, despite multiple chases and a clear final deadline of 15 June 2026, I have today referred the matter to Trading Standards via the Citizens Advice consumer service. A formal complaint will be lodged with The Motor Ombudsman — to whose Motor Industry Code of Practice V12 is a signatory — at the end of the standard eight-week complaint window, or sooner if V12 issue a final response or deadlock letter before then. V12 have now had 25 days to respond substantively. The only contact I have received in that period has been two short acknowledgments from the same after-sales representative; no member of V12's complaints department or management has engaged with the substance of the complaint at all.

Would not use this company again, once you leave with the car anything that goes wrong is down to the warranty people and that is not all they make it out yo be

Mia made the final car buying procesure a true pleasure. She was very professional & explained everything in detail. Lovely personality & friendly girl. Thank you for the straightforward approach & I will visit again in the future. I would highly recommend the garage to others looking to upgrade their car, thank you. John S

The salesperson makes promises, but in practice, they are just excuses as mentioned in yesterday's email from V12.

At the time of purchase, the salesperson says: the car has everything, service history and safety items checked at the workshop.

At the time of delivery: no fuel, maybe half a liter or less of gasoline, I arrived at the gas station with the car misfiring. No spare key and service history, omitted at the time of sale, and when I questioned this, the salesperson said, the service record is online, don't worry about it. No wheel repair kit, if I had a flat tire, I would be in trouble. Worse, no coded key to remove the wheel bolt. The car had some scratches, the salesperson said, don't worry, the workshop will fix that, nothing was repaired.

Not to mention the hidden information in the financing. My recommendation, if you are looking for a serious, professional company without lies, look elsewhere because my experience with V12 was terrible.

The salesperson omitted information and V12 supports this, leaving the customer with the problem.

For me now, the only option left is to go to Small Court.

Simon at Worksop couldn’t have done more for me. Gave me a great price and my 1st car! Would definitely recommend v12 to any considering a new car.

Amazing service, kailem was really helpful & a smooth process throughout! Shoutout to Mia too😀👍

I rarely write reviews, but what this dealership did to my family cannot go unsaid.

Last Sunday, we visited V12 Sports & Classics as a family — my elderly parent and my 2-year-old child came along, as this was a big family decision. Their salesperson Sophie offered us a 5-day reservation in exchange for £300 in fees.

We trusted them and agreed.

When I called back on Wednesday 3rd June — still within our agreed reservation window — I was told the car had already been sold to another customer. No warning call. No email. Nothing.

We have since raised a formal written complaint with V12 Sports & Classics, citing breach of contract — and we are still awaiting any response whatsoever.

Our £300 remains unrefunded.

This company accepted our money, broke their promise, and has so far failed to even acknowledge our formal complaint. You have been warned.

Fantastic customer Service, Mia was above and beyond definitely recommend

Mia is excellent and would recommend anyone to come & buy a car off of them!

Mia was very efficient , with a great sense of humour , very friendly and helpful , thank you Mia

What a great deal on my new car it’s a fast paced dealership ship arrived mid morning and we’re away with the car by lunch AMAZING

I recently purchased a van here. While the staff were initially friendly, their hospitality completely vanished the moment they realized I wanted to buy the vehicle outright and would not agree to their upsells.

What followed was an exhausting, two-hour ordeal:

Hidden Fees & Nonsense Scare Tactics: The van was advertised with no extra charges, yet I was told I had to pay an extra £180 for a "mandatory" warranty. When I brought up my legal rights, staff used complete nonsense scare tactics to dismiss the Consumer Rights Act.

Relentless Pressure: I spent 30 minutes repeating that I did not want finance, trackers, or extras. They completely ignored my boundaries. I explicitly told them at least three times that they were upsetting me, but they kept pushing until I was visibly distressed.

Even After Payment: The pressure didn't stop once the money changed hands. While waiting in the office to sign the final contract and receive the V5 slip, I was asked again about buying the warranty.

This was an onslaught of negativity simply because they couldn't make extra profit off me. I am incredibly disappointed by this mistreatment and would advise future buyers to stay away.

The worst diabolical experience ever. The salesman did a disappearing act, avoiding eye contact when we found him and then hid out back leaving us for over an hour. We had already paid the £99 to reserve the car. After 2.5 hours we were told the car couldn’t be found, then told it was found but the keys were missing. We asked to see another Mercedes and he hid again!
In hindsight we avoided the worst car buying experience, but we are still fighting for our £99 !!!!!
If possible avoid this garage

Spent nearly £10k on a car from this garage and it’s been one of the worst buying experiences I’ve had.

From day one the car needed work. The front tyres were heavily worn and close to illegal, the A/C doesn’t work, and despite being told the car had “full service history” there is a missing service record.

Before buying, I specifically asked what would happen if there were issues and was assured by the salesperson that I could bring the car back and they would sort anything out. Once the problems were raised, I was then told: “All our cars are sold as seen” and that the warranty only covers mechanical issues, not “wear and tear.”

Conveniently, almost everything the car needs apparently falls into that category.

I have evidence of the condition of the tyres and the conversations that took place. Looking back, I feel the reviews online gave a very misleading impression of the business.

Buyer beware if you do buy from here, I’d strongly recommend using finance rather than paying outright, as you may have more protection if things go wrong.

V12 at Worksop probably the worst customer service I’ve ever had from a used car company. They took a deposit for a car that we had agreed to buy and my wife went to collect a few days later. After been spoken to by Kelton who initially was polite in his defence. However he had made up a story on saying that the car wouldn’t charge and that they had made a decision to send it back to auction. No attempt was made by himself or anyone else from V12 to contact my wife to say that this was the case.
After checking the Government website it appears that the car had not been sent but been sold to another customer as the car had been taxed. Still waiting for the refund!

We wanted to upgrade to electric car so the key is to do your research before going to a dealership like this as it has multiple brands.
The salesman Simon was very helpful as we didn't have an appointment and just turned up, he went off and brought the car around we were interested in took us for a test drive and we bought it. It was a pleasant experience buying the car not pushy with anything you made your own mind up the only thing is they need to spend some money and get a working drinks machine.

I called to arrange a viewing of a car and was advised by Zephan Opebiyi that if I paid £99, I could reserve it. As I wanted to buy the car, I agreed and advised that I need to work out a suitable day around my Son's college timetable. I called back 2 days later but was unable to reach Zephan on his mobile number. I then called the following day again and was told he was not in the office and that the 3-day reservation had expired. This is the first time I have been told about a 3-day limit; otherwise, I would not have paid it in the first place, knowing I could not get there in 3 days. I was advised by the Sales Manager that I would now have to pay another £99 to hold the vehicle again. I explained that 3 days had never been advised and that I intend to come down over the weekend to buy the car. V12 were not prepared to hold it until Monday, preferring to lose the sale rather than ask for another £99.00. This was a waste of everyone's time, given the fact that I wanted to buy the car. Insisting on another £99 is short-sighted and a lost sale for V12. Poor customer service from Zephan Opebiyi and the Sales Manager, and a pointless loss of a sale!

AVOID THIS COMPANY
If Possible keep away this company at all costs they are a cowboy outfit, they are changing parts between
other cars and many things that are standard on cars are not included when you actually get the car. and use high pressure selling to get you to sign up to there various addons especially there warranties 2000, it is a con and is part of their own company.
If you do decide to buy a car from these people make sure that all the features and tools are supplied with the car before you take the car away as you will have no chance of getting them back once you leave the showroom.
Would not recommend this garage to anyone

TLDR: terrible customer service, rude, unhelpful, late for appointments, over staffed and clueless about customers

Second day in a row we’ve turned up to view a specific car. Second day in a row we’ve left frustrated. More so today as we made an appointment to view instead of just turning up. Four people in the sales office chatting and laughing away while we stood for 15 minutes waiting for an appointment that we’d made to check out a car we were 90% sure that we wanted to buy. Not worth it for the crappy customer service. Not a company I’d recommend and not one we wanted to spend money with.

Travelled for 30 mins after phoning. After arriving (in the early afternoon) was asked to sit down in the waiting area which I did,
Waited approx 25 mins, no sales rep attended, hope they enjoyed their Mcdonalds, which they clearly did munching away in the office.
No one even approached to enquire whether I had been seen to.
Customer services non-existent, really disappointed and felt like I didn't exist hence took my business elsewhere.